I think people in general are tired of the Apple's inability to really keep up and that shows with people jumping ship to the Galaxy phones. I've had the iPhone 3g, 3gs, 4, 4s, and 5. The iPhone is getting boring. .. The apps are boring. Google is stepping up their game by innovating new technologies weekly. Other than patent lawsuits and drama with the e-books, what has Apple done to be innovating?
As far as the App Store versus Google Play, think about it. You have so much more apps that help you customize your phone. Widgets, launchers, etc.. The App Store has just apps. You have to jailbreak your iPhone or iPad to do half of what a Droid can do out of the box.