- Impact
- 545
As many know the registrar Moniker was sold to a new company at the beginning of the summer. Before this sale it was my main registrar for hundreds of domains. I had good security and decent support during a 10 year period as one of their first customers back when Monte ran the show and started the company. It was sold to Snapnames at some point but not many changes were made that were a detriment.
However this recent sale has imho destroyed the registrar completely. It took me a few months to get all domains moved but it was vital I did so. Security has gone to hell. My account was compromised multiple times and they seemingly refuse to explain. I get replies about how my emails or password must be compromised which is IMPOSSIBLE. I'm 100% secure on my end. I tried multiple times in detail to explain this fact to them but no dice. Apparently extra users were added to my account and somehow people are logging in even as recent as this week. Yet my password and emails are definitely secure.
Sean Love is suppose to be their support rep supervisor and even though I requested multiple times to speak directly with him, the best I got was a rather generic email from him about how it appears my email was compromised and I need to reset it to regain my account. Total and utter nonsense.
I've wasted countless hours since the sale and had my main sites redirected after DNS changes I did not authorize even though I have portfolio maxlock. They couldn't explain any of it but what's worse is they just didn't bother investigating fully. So my confidence in their security is zero and all my domains are now at different registrars with modern security features like 2FA as well as better customer support.
I'm done with Moniker forever. I suggest those who use them now consider a move unless you don't value your domains. If you're thinking about using Moniker to register new domains. Please reconsider. No one with an ounce of sense should be using this company any more.
However this recent sale has imho destroyed the registrar completely. It took me a few months to get all domains moved but it was vital I did so. Security has gone to hell. My account was compromised multiple times and they seemingly refuse to explain. I get replies about how my emails or password must be compromised which is IMPOSSIBLE. I'm 100% secure on my end. I tried multiple times in detail to explain this fact to them but no dice. Apparently extra users were added to my account and somehow people are logging in even as recent as this week. Yet my password and emails are definitely secure.
Sean Love is suppose to be their support rep supervisor and even though I requested multiple times to speak directly with him, the best I got was a rather generic email from him about how it appears my email was compromised and I need to reset it to regain my account. Total and utter nonsense.
I've wasted countless hours since the sale and had my main sites redirected after DNS changes I did not authorize even though I have portfolio maxlock. They couldn't explain any of it but what's worse is they just didn't bother investigating fully. So my confidence in their security is zero and all my domains are now at different registrars with modern security features like 2FA as well as better customer support.
I'm done with Moniker forever. I suggest those who use them now consider a move unless you don't value your domains. If you're thinking about using Moniker to register new domains. Please reconsider. No one with an ounce of sense should be using this company any more.
But now their control panel is amazingly non-user friendly and too many customer service issues.
