Network Solutions? More like Networse No Solutions.

[SuperBrander]

I've been trying to transfer two domains to Network Solutions for the past few days after they sold at @NameJet. My paypal account and all credit cards and debit cards are being denied and can't be added as payment methods. They're all working fine of course and I use them on a daily basis at all other venues. Note that this is an account that I used in the past and paid with many times (when NetSol had promotions that justified using their services). What changed? Maybe Network Solutions knows, but I wouldn't count on it.

Their support is useless. Copy/paste answers. Clueless agents. Tickets are opened and then closed automatically after a single worthless response. I've wasted countless hours trying to solve this matter and deliver the domains to the buyers. Namejet keeps referring me to NetSol to solve this, but NetSol keeps running me around in circles. They'll tell you that everything looks fine from their end. They'll blame your browser, your credit card, your bank, anything but solve the issue at hand.

Let's see how long it takes them to accept payment from a legitimate customer.

https://twitter.com/x/status/1610323711961501696

 

[tonyk2000]

What if namejet allows to edit linked netsol account data, so they'll retreive the domains from your 2nd account instantly?

 

[Sutruk]

The merge failed.

I did it once (merge two accounts) and it worked. But that was long time ago...
I think it is a good idea. Just be sure that you merge the new account with the two domains, to the old one.
But maybe your old account has some kind of issue, that's not allowing you to pay, or to merge accounts... but you can try it again.

Never trust a NetSol rep that tells you something can be done. Back to waiting for Namejet...

When you call Netsol, you have to tell the first support guy to pass your call to the "guy managing Namejet issues", the top support guy there (I don't remember their job name).
I mean, if you get stuck with the first Netsol support guy, you won't go ahead on this issue. You have to talk with their "boss" or supervisor there.
You have to talk directly with the Namejet support managers there.

 

[SuperBrander]

Thanks, @tonyk2000 & @Sutruk. Really appreciate your attempts to help.

Good news! The domains are now in the same account as the auction listings. How was this impossible feat done?

Simple. I called Namejet and the guy there did it in 3 minutes. They can move domains between NetSol accounts. Actually being able to talk to someone who knows what they're doing and who understood what I was explaining was like encountering an oasis in the middle of a desert after days of wandering around kicking sand without a drop of water. I hope that now their system will recognize that the domains have arrived and this'll progress (despite the issues in that account).

I'll update.

 

[tonyk2000]

All's well that is well in the end They will need to pay you though, but hope it would not be an issue after all!

 

[SuperBrander]

All's well that is well in the end They will need to pay you though, but hope it would not be an issue after all!

Thx. Yeah, it doesn't end until the money's in the bank. Payment is via a wire transfer and Namejet is responsible. So hopefully it should be OK. For now, I'm just waiting to see the domains disappear from the account and get to the buyers.

 

[Sutruk]

Thanks, @tonyk2000 & @Sutruk. Really appreciate your attempts to help.

Good news! The domains are now in the same account as the auction listings. How was this impossible feat done?

Simple. I called Namejet and the guy there did it in 3 minutes. They can move domains between NetSol accounts.

Good to know!

Yes, Namejet support guys definitely have access to Netsol accounts. I called them also sometime ago (I remember now, I think it was a direct call to Namejet, not to Netsol) and it worked too.

They are from the same group, web.com, so they can manage this situation.

Happy to have been helpful somehow to you on this issue!