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Hi All! :hi:

By request, we've decided to start a thread dedicated to Sedo. We're looking for invaluable insight into what domainers want and need out of our parking program (and marketplace, of course).

Questions, comments, suggestions, tips are welcome! We're hoping this will be a great discussion about what works at Sedo and what might not (please be constructive and respectful to others in your feedback) so that everyone involved can benefit and learn from it.

Looking forward to hearing your thoughts and ideas! Happy Holidays!

Always,
Keith
(on behalf of Sedo)
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
How fast does the "broker" get back to you when you respond within the Transfer Center system?

For me, it's 3 days min, 5 days max to get a human to respond.
From 10-20 minutes to next business day maximum.
 
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Nothing special for me.
This timeframe was always there, even during my first years on Sedo.
 
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You often get Sedo broker replies from concerns posted in the Transfer System interface in 10-20 minutes and I (and many others) wait several days minimum, and it's "nothing special".

Okay.
 
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Slow replies only via ticket system, but with Transfer specialists I never had any abnormal delays (except weekends/holidays).
 
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My best experience was with transfer agent Iris.
But I'm not sure if she works on Sedo nowadays...
 
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My communicatiions experience with Sedo:

Transfer agents: they respond on the same or next (German) business day. To be more specific, they _act_ - provide transfer instructions, receive pushes or authcodes, generate payout invoices, etc, etc. In most cases, I have little or nothing to discuss with them (My listings are BIN exclusively, take it or leave it. Buyer successfully paid? Then the domain is theirs. If not - it is not theirs.)

Account manager (assigned to Sedo Pro accounts) - no commucation issues, fast responses. May be a few emails in an out, all in the same day. Sometimes, they may need to escalate an issue with another department though, so resolution time would depend on another department.

Sedo brokers: I do not have statistically significant experience with this team. Only if I did not list the domain for sale with Sedo - but they received an iquiry from somebody regardless, and found a way to contact me either because the domain was purely parked with Sedo, or via whois. Not frequently, but it happened. In such cases, there always was a normal email exchange (initiated by the broker) which might (or might not) end up with a sale.

Long story short - I'm happy Sedo customer for ~15 years or so...
 
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Transfer Agents - In most cases, I have little or nothing to discuss with them

If you have so little experience in the scenario we are discussing (questions/concerns posted in the Transfer System interface) why are you offering an opinion?

Not everyone is selling fast-transfer domains or TLDs that Sedo can actually control, and most times, I am at the full and total mercy of the buyer and the Sedo transfer broker.

My personal feeling is that of late, Sedo is "streamlining" their broker support system, using 'bots more, and designing it for the least-work intensive process possible (fast-transfer, COM/NET/ORG/DE), which leaves a lot of sellers in the lurch.
 
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Sedo. Great customer support. Outdated website.
 
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If you have so little experience in the scenario we are discussing (questions/concerns posted in the Transfer System interface) why are you offering an opinion?
Their job is technical. They do their job, and perfectly. As simple as this :)
 
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@tonyk2000 "Their job is technical. They do their job" I'd agree with that. It's dusty but it works.
 
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@tonyk2000 "They do their job, and perfectly" No.
 
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Any domain marketplace looks good with a fast-transfer domain transaction or other simple process that a monkey could perform.

It's when you get deep in the weeds that you find out the inherent limitations and flaws of a given marketplace.
 
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My experience is based on the regular sales + sales via their escrow...

MLS sales are completely another story. And they very depend on the registrars, not just on Sedo.
For example, Dynadot MLS sales take significantly more time than regular sales of the same Dynadot domains.
 
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My experience is based on the regular sales + sales via their escrow...

Sure, but no one has trouble with those, which is why with every post, I was very specific in terms of what I was referring to. Requests for help from the Sedo broker from within the Transfer System interface.

I don't know how many more times I need to spell it out - if you're stuck in the Transfer System at Sedo, you're in a world of pain simply because they are not a registrar and do not have any facility or ability to help.

A similar "tough transaction" at GoDaddy takes about 2 seconds, simply because they are a registrar.
 
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You don't need to write it many times or to boldify, no idiots here (I guess).

All our posts are strictly about their internal communication in the Transfer Center.
If you don't like your current agent - ask them to assign another specialist for your transaction and for further sales.

And Broker service is absolutely another department.
Don't mix brokers and transfer specialists.
 
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A similar "tough transaction" at GoDaddy takes about 2 seconds, simply because they are a registrar.
In the past I lost 3 weeks on GoDaddy to sell just .ME
And this doMEn was under GoDaddy.
Never again.
 
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And they have their escrow accounts with many registrars.
It is not mandatory to become a registrar just to move the domains.

@Sedo
 
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Does anyone know if the Sedo offers you receive, also tell you which is the buyer's country?

I'm asking cause I have used BIN only so far and I'm considering to switch to make offer but need to know this. (long story)

Thanks
 
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Country of bidder is visible since the beginning.

@Sedo
Please remove the 2nd vertical scrollbar from your control panel.
It appeared ~2 weeks ago and still remains...
 
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And please add to your roadmap the internal balance as payout method and withdrawal of custom amount from this balance.
Many domainers need it.
 
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@Sedo
And recheck all your nameservers...
Some of them answer 127.0.0.1 for parked domains instead of proper IP address.
 
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Some of them answer 127.0.0.1 for parked domains instead of proper IP address.
I've seen this on locally banned domains (and/or accounts?). Such as: I was trying to add a domain, ownership conflict detected and resolved, the domain had 127.0.0.1 ip before the resolution, and all returned to normal after the conflict was resolved - domain moved to my account.
It may also be that the domain in question is banned by Sedo, while the account is not.
 
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Thanks.
Really strange and non-informative method.
 
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