I've just raised a ticket with my new host. I switched from cPanel to Direct Admin Control Panel with the same host. They have been a good host with cPanel, but to be honest, I think they have not been so great with Direct Admin. I kinda like, but am unfamiliar with Direct Admin. But as I become more familiar with it, I think I'm going to like it fine. cPanel, was probably too powerful for me. I like the simple approach of Direct Admin. But the host seems to want to make it more difficult than it should be, IMHO. Will post here when it's working again.