Attention:Please transfer out all your domain at namebright.com!

[tom365]

Attention:Please transfer out all your domain at namebright.com!

if you use namebright.com, maybe you will can't login your namebright account in future In your country!

namebright.com two-step verification system have bug ,some country user can't receive 7 Digit Code or call after set two-step verification. cause can't login account.

namebright still can't solve this bug and problem,I can't receive 7 Digit Code or call after set two-step verification. I still can't login my namebright account!

this bug maybe contain your country. you will can't login your namebright account.and they refused to fix this problem and bug.

maybe next can't login namebright account people is you!

because It's not the first time namebright's two-step verification system has this bug and problem.

you can see another post about namebright's two-step verification system bug and problem.

see link below:

https://www.namepros.com/threads/what-is-wrong-with-you-namebright.1174318/

you will can't login account, can't renew domain, once your domain expired, your domain will be put pre-release auction on dropcatch.com. dropcatch.com and namebright.com is the same company.

 

[tom365]

If this problem is solved, I will tell everybody here

now this bug and problem stil can't resolved. I can't login my namebright.com account more than 20 days

I also use my account email sent email to namebright, but namebright refuse delete my account two-step verification.

and namebright also refuse call me verify my cellphone.

 

[Samer]

@Rebies is in charge of Namebright.

 

[iAdam]

You are in panic mode, relax!

If you have an issue logging in, it doesn't mean that you are losing your domains. You can contact their support and I'm sure you can get back after verifying your identity.

Good luck.

 

[tom365]

@Rebies is in charge of Namebright.

they refused to fix this problem and bug.

they only ask you fill forms and notarized. It will caused you many troubles.

let me see this form.

The exact and specific reason that lead to my needing two-factor authorization being recovered on my NameBright account is: my cellphone can't receive 7 Digit Code or call.

I think the most important things is proof my cellphone num

I see form write:IF the address on your valid government issued ID does not match your registrant and contact address you must also provide submit two poof of address documents.

but my registrant contact address is my office address, I can not provide my office address proof documents.

this form will cause many troubles!!!

What a bad system? that's how you do your business?

if you got a problem ,just fix that !!!!!! why refused to fix this problem and bug?

 

[tom365]

You are in panic mode, relax!

If you have an issue logging in, it doesn't mean that you are losing your domains. You can contact their support and I'm sure you can get back after verifying your identity.

Good luck.

hello

thanks your reply.

namebright only ask you fill forms and notarized. It caused you many troubles!!! you can see this form.

I can't login account, and now I can't renew domain,

once domain expired, my domain will be put pre-release auction on dropcatch.com. dropcatch.com and namebright.com is the same company.

why namebright refused to fix this problem and bug? many user can't login account, any people can trust namebright?

 

[Sutruk]

IF the address on your valid government issued ID does not match your registrant and contact address you must also provide submit two poof of address documents.

but my registrant contact address is my office address, I can not provide my office address proof documents.

You should have been sure that you would be able to provide government issued ID that matches your contact address.
Two factor authentication is made precisely to add another layer of security. This precisely prevents social engineering account hijacking.
If somebody takes control of your user/password and tries to access your account, they still have to pass the 2FA. Then, if the hijacker just email Namebright to bypass the 2FA without any proof of ID verification that matches your contact info, then that's a social engineering hijack of your account.
Now you have to manage how to authenticate your account sending them some kind of proof of your office contact address.
Again, the worrying would be if they just let you enter into your account without your 2FA and without any proof of your account contact address ID.
If you can try to make a call to Namebright from your Namebright phone number, I think that should work. Or if they can call you to your Namebright phone number to authenticate your identity.
Just trying to think about a solution.

 

[tom365]

You should have been sure that you would be able to provide government issued ID that matches your contact address.
Two factor authentication is made precisely to add another layer of security. This precisely prevents social engineering account hijacking.
If somebody takes control of your email and tries to access your account, they still have to pass the 2FA. Then, if the hijacker just email Namebright to bypass the 2FA without any proof of ID verification that matches your contact info, then that's a social engineering hijack of your account.
Now you have to manage how to authenticate your account sending them some kind of proof of your office contact address.
Again, the worrying would be if they just let you enter into your account without your 2FA and without any proof of your account contact address ID.
If you can try to make a call to Namebright from your Namebright phone number, I think that should work. Or if they can call you to your Namebright phone number to authenticate your identity.
Just trying to think about a solution.

the form write:IF the address on your valid government issued ID does not match your registrant and contact address you must also provide submit two poof of address documents.

I can supply my Government Issued Photo Identification Card and notarize my cellphone num. and notarize this form except provide submit two poof of address documents for proof my registrant contact address.

because my registrant contact address is my office address, different with my government ID address,
casue I can not provide my offic address proof documents.

I also use my account email sent email to namebright, namebright refuse delete my account two-step verification.

and namebright also refuse call me verify my cellphone.

 

[Sutruk]

the form write:IF the address on your valid government issued ID does not match your registrant and contact address you must also provide submit two poof of address documents.

I can supply my Government Issued Photo Identification Card and notarize my cellphone num. and notarize this form except provide submit two poof of address documents for proof my registrant contact address.

because my registrant contact address is my office address, different with my government ID address,
casue I can not provide my offic address proof documents.

Can you call them from your phone number that is in your Namebright account?
Or ask them to call you, to your phone number that is in your account? That may be a solution to verify your identity.

 

[iAdam]

If you can't verify your identity then you might be in trouble.

 

[tom365]

Can you call them from your phone number that is in your Namebright account?
Or ask them to call you, to your phone number that is in your account? That may be a solution to verify your identity.

I also use my account email sent email to namebright, namebright refuse delete my account two-step verification.

I also ask namebright call me verify my cellphone, but namebright also refuse call me verify my cellphone.

because namebright refuse solve this bug and problem,I can't receive 7 Digit Code or call after set two-step verification. I still can't login my namebright account!

maybe next can't login namebright account people is you! so don't use namebright manage your domain. transfer out your domain.

 

[Sutruk]

I also use my account email sent email to namebright, namebright refuse delete my account two-step verification.

I also ask namebright call meverify my cellphone, but namebright also refuse call me verify my cellphone.

Then I think that you must focus on providing the documents they need to verify your account. Sorry because I am not from Namebright to help you more in this matter.
I hope you finally take control of your account soon.

 

[tom365]

Then I think that you must focus on providing the documents they need to verify your account. Sorry because I am not from Namebright to help you more in this matter.
I hope you finally take control of your account soon.

thanks your reply, I want everypeople can know this things

 

[Future Sensors]

thanks your reply, I want everypeople can know this things

Because of the red color, that has been absolutely successful.

 

[H4Y-Tim]

You can also submit a complaint to ICANN if the issue is critical and you are not getting any assistance from your domain registrar. You can check ICANN site for more information.

 

[branding]

What's the country code? Are you sure you used the right format for your phone details? Are you using a legit phone number or some free/payed/virtual one?

 

[tom365]

before park.io have the same proble, I only sent email to park.io support, park.io delete my account two-step verification Immediate.

but now namebright caused me many troubles!

 

[branding]

before park.io have the same proble, I only sent email to park.io support, park.io delete my account two-step verification Immediate.

but now namebright caused me many troubles!

Probably your phone number to blame then.

 

[tom365]

What's the country code? Are you sure you used the right format for your phone details? Are you using a legit phone number or some free/payed/virtual one?

hello,

I am china user. my cellphone is the right format at namebright, because I can receive two-step verification code sent by namebright before, but now I can't receive namebright's sms code.

and my cellphone is ok, other site two-step verification sms I can receive it successful.

and godaddy.com also have the same problem about two-step verification. china user can't receive two-step verification code. godaddy already solved this problem later.

but namebright refuse solve this bug and problem. they only ask you fill forms and notarized.you can see this form, this form will caused you many troubles!!!

What a bad system? that's how you do your business?

if namebright got a problem ,just fix that ! why namebright refused to fix this problem and bug?

 

[tom365]

about verify:

I also use my account email sent email to namebright.

I use dropcatch.com backorder domain. after domain backorder successful, dropcatch.com push domain to my namebright account. then I use namebright.com manage this domain.

and my namebright account login name、password 、cellphone、account email is the same as my dropcatch.com account.

It can be proved that I am the account owner enough.

I also ask namebright call me verify my cellphone, but namebright also refuse call me verify my cellphone. refuse delete my account two-step verification

 

[branding]

hello, I am china user. my cellphone is ok, other site two-step verification sms I can receive it successful.

and godaddy.com also have the same problem about two-step verification. china user can't receive two-step verification code. godaddy already solved this problem later.

but namebright refuse solve this bug and problem. they only ask you fill forms and notarized.you can see this form, this form will caused you many troubles!!!

What a bad system? that's how you do your business?

if you got a problem ,just fix that !!!!!! why refused to fix this problem and bug?

Suspected that was the case. They can't help it. Blame it on the Chinese operators.

That being said, if they take on China located clients they should be aware of the issue with texts.

 

[branding]

What a bad system? that's how you do your business?

if namebright got a problem ,just fix that ! why namebright refused to fix this problem and bug?

It's not a bug. It's by design. GFA, etc.

 

[tom365]

Suspected that was the case. They can't help it. Blame it on the Chinese operators.

That being said, if they take on China located clients they should be aware of the issue with texts.

maybe users in many countries may can't receive two-step verification code.

becasue It's not the first time namebright's two-step verification system has this bug and problem.

you can see another post about namebright's two-step verification system bug and problem.

see link below:

https://www.namepros.com/threads/what-is-wrong-with-you-namebright.1174318/


before park.io have the same proble, I only sent email to park.io support, park.io delete my account two-step verification Immediate.

godaddy.com also have the same problem about two-step verification. china user can't receive two-step verification code. godaddy already solved this problem later.

but now namebright caused me many troubles!

 

[branding]

maybe users in many countries may can't receive two-step verification code.

No, it's just a China thing.

 

[tom365]

No, it's just a China thing.

not only china.

because It's not the first time namebright's two-step verification system has this bug and problem.

you can see another post, other people also can't receive namebright's two-step verification,It is bug or problem.

see link below:

https://www.namepros.com/threads/what-is-wrong-with-you-namebright.1174318/