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Hover.com deleted all my domains

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GoodKindName

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Hi everyone. I would like to share my experience of using Hover.com. I don't like to talk about negative stuff but I believe it's important to share this and maybe you will think twice before trying them out. It happened about 2 weeks ago because I contacted Tucows regarding this but since no reply followed it makes no sense to wait any longer.

I registered 11 domains on Hover.com. I've set up DAN landers as usual and everything worked as expected. Then suddenly 4 days later I get an email "Your recent Hover order failed". How is it failed if everything works? I contacted support regarding this and they said there was something wrong with the billing and now they will delete all my domains. I was shocked. I asked if the payment was reversed why not just proceed with the payment instead of deleting everything? He didn't explain just said they need to do this.

I spent several days of hard work researching and picking these names and now after successful registration you just removing them. More than that, 8 of 11 names are still resolving but I can't do anything with them because they don't appear in the Hover account anymore.

Sure some have positive experiences with Hover. But after this occurrence and seeing zero interest in resolving the issue I just want to stay away from this registrar. Maybe avoiding them will save some of you some time and effort.
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
I don't know why some registrars do weird things sometimes.
My experience with Epik is that they even make facility of payment and even their CEO Rob is always present and kind.
You can use domain tasting with epik and decide to drop the domains after 5 days and all the services behind epik are great, like the hosting, the security, Masterbucks, etc. Try them and tell me.
Ps: i don't have any contract with them, i just wanna help and share how wonderful this company is
 
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I don't know why some registrars do weird things sometimes.
My experience with Epik is that they even make facility of payment and even their CEO Rob is always present and kind.
You can use domain tasting with epik and decide to drop the domains after 5 days and all the services behind epik are great, like the hosting, the security, Masterbucks, etc. Try them and tell me.
Ps: i don't have any contract with them, i just wanna help and share how wonderful this company is

Thanks for sharing your experience with Epik. I tried them and satisfied with how things work.
But I would like to keep this thread on the topic, Hover.com :)
 
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Sorry this happened to you. Try to use reputable domainer friendly registers like Dynadot, NameSilo, Epik, NameCheap. If you bought on some kind of promo there might have been terms you missed.
 
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so i didnt quite get it..was there really a payment prob..or that part they made up?

regardless if there was.there should still be better ways to handle it..however the title of your thread is bit misleading as at first glance one may think this happened for no reason at all.
 
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so i didnt quite get it..was there really a payment prob..or that part they made up?

regardless if there was.there should still be better ways to handle it..however the title of your thread is bit misleading as at first glance one may think this happened for no reason at all.

Agree that there should be better ways to handle it. Like just trying to pay one more time instead of deleting properly registered and functioning domains. Maybe I wouldn't worry that much if the domains were just random ones I decided to reg out of the blue. But these were carefully researched names I spent several days on.. Guess that's a lesson to go with a trusted registrar for anything important (like Porkbun and all mentioned above by karmaco).

I hope the title won't mislead anyone since everything is outlined in the first post. But honestly, it actually feels like there is no reason, at least not a proper one.
 
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Agree that there should be better ways to handle it. Like just trying to pay one more time instead of deleting properly registered and functioning domains. Maybe I wouldn't worry that much if the domains were just random ones I decided to reg out of the blue. But these were carefully researched names I spent several days on.. Guess that's a lesson to go with a trusted registrar for anything important (like Porkbun and all mentioned above by karmaco).

I hope the title won't mislead anyone since everything is outlined in the first post. But honestly, it actually feels like there is no reason, at least not a proper one.

funny u say porkbun cause another thread someone Just put it equal place to namesilo
 
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funny u say porkbun cause another thread someone Just put it equal place to namesilo
I just hoped to find the thread you mentioned but there are so many.. Can you please briefly expand on why it's an equal place to namesilo?
 
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I just hoped to find the thread you mentioned but there are so many.. Can you please briefly expand on why it's an equal place to namesilo?

no I cant
that's the point
someone said it
to me it's also not equal.to ns


but u know...diff people diff views.

the thread was about someone looking for new home for his 500 gd names.
 
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no I cant
that's the point
someone said it
to me it's also not equal.to ns


but u know...diff people diff views.

the thread was about someone looking for new home for his 500 gd names.

Oh okay, I see. Well, they oftentimes share similar pricing. But supported tlds differ and most of the time Porkbun is significantly cheaper. So despite any similarities, I totally agree they're not equal.

Still would like to keep this thread to be about Hover :)
I wonder if there are other people around here who have a similar experience with them.
 
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well u the one who asked..

sometimes we can get good prices on less known registrars...but often they come at a cost of other issues.

did u regret those names elsewhere?
 
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I agree, guess it's always a risk to try a small registrar like that. Have to say that I've seen bad reviews on Trustpilot prior to registering names. But a few positive ones and Tucows as the owner gave me hope..

did u regret those names elsewhere?
Sorry, can you reiterate the question? Not sure I got it correctly
 
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I agree, guess it's always a risk to try a small registrar like that. Have to say that I've seen bad reviews on Trustpilot prior to registering names. But a few positive ones and Tucows as the owner gave me hope..


Sorry, can you reiterate the question? Not sure I got it correctly

god damn auto corrector
.. did u rereg them?
 
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If your domains were in new tlds, it's possible this was due to a pricing error on hover's end(i.e. premium priced as standard). Which extensions did you register?
 
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god damn auto corrector
.. did u rereg them?

No, I can't because 8 of 11 still resolve to my landers but I can't do anything with them (like change NS or transfer to a buyer) cause they don't show up in the Hover account. That's crazy.
And the other 3 are at EPAG registrar with RENEWYOURNAME.NET nameservers
So it's like I own 8 but I don't, feels a bit unsettling
 
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No, I can't because 8 of 11 still resolve to my landers but I can't do anything with them (like change NS or transfer to a buyer) cause they don't show up in the Hover account. That's crazy.
And the other 3 are at EPAG registrar with RENEWYOURNAME.NET nameservers
So it's like I own 8 but I don't, feels a bit unsettling

oh yes ... I see

well.. I guess reporting to icann wont help?
 
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If your domains were in new tlds, it's possible this was due to a pricing error on hover's end(i.e. premium priced as standard). Which extensions did you register?
No, the names are in ccTLD without any premium tiers
 
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Just wanted to follow up with this situation

ICANN responded to my request and said they can't do anything about it because Hover is not an ICANN accredited registrar

So a clear lesson can be learnt: better to think twice before dealing with a registrar without ICANN accreditation

Hope my case helps someone
 
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Hover is a service/brand of ICANN accredited TUCOWS (one of the largest registrars).
It is stated even here: https://www.hover.com/tos

I used it in the past - were no problems.
 
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Hover is a service/brand of ICANN accredited TUCOWS (one of the largest registrars).
It is stated even here: https://www.hover.com/tos

I used it in the past - were no problems.

This was their response:

Thank you for submitting a complaint to ICANN Contractual Compliance. ICANN has reviewed and closed your complaint because:
ICANN does not have contractual authority to address complaints about the performance of the entity hover.com mentioned in your complaint because it is not an ICANN contracted party.


They didn't respond when I asked:
I see that there is no Hover on the list you provided. But since Hover is owned and operated by Tucows (which is on your list) is it possible for ICANN to intervene?

I sent them this question again now but maybe I should create another case for them to reply
 
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Ask ICANN about TUCOWS!
Hover is just their frontend for endusers.
With resellers/domainers they work via OpenSRS platform (their another brand).
 
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Completely makes sense. Thank you for explaining this. I sent them a new email. Very interesting what would be their response, I'll post it here once I got it.
 
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