Discuss your Epik Experience!

[dande]

I think Epik is building the best ever Domain Lander in the history of domaining, and it really needs to be talked about extensively. That's why I am creating this discussion thread. A lot of thought process really goes into the project. And I can see (for the first time) a landing page that is built from the stand point of domainers rather than for just the marketplace itself.

Everything you have ever dreamt of getting or seeing in a professional landing page can be found in the new Epik marketplace landing page design.

Some of my Favorites Features:

1. The ability to optimize your "domain for sale" landing page to actually rank on Google, displaying your sales pitch/domain description. I just did that with few of my generic domain names such as ASAP.TV, targeting certain keywords, and they are showing pretty well on Google. That's a huge plus in my marketing effort.

2. Being able to change background image is another huge one for me. If you are good with pictures and images, you will surely find this very useful. I did that with Nagasaki.org and the result was truly amazing, showing the city of Nagasaki right at the background.

There are too many positive features and I don't want to mention all of them, all alone

So I am leaving you guys to share and discuss what you loves most or dislike about the new Epik marketplace and the landing pages.

The only negative for me is the checkout process. There are too many terms and conditions buttons to tick before checking out. It will be nice if they can streamline those into one beautiful big button

They also need to place the checkout button directly under the payment options. Right now it is awkwardly place somewhere below at the sidebar, which I don't find cool at all.

Sales experience is also welcomed in this discussion. I haven't had any sells so far at Epik because I started using the marketplace just recently, but the future is looking so bright.

 

[Jurgen Wolf]

Regarding Epik emails via MailChimp...
DMARC fails for them... so outcome is SPAM folder (at least with Google).
Please fix on your side.

 

[NicTraders]

I just opened a chat session with Epik stating the following:
"I sent an email to [email protected] exactly 7 days ago. No response has been received. I sent a further email (about a different enquiry) 3 days ago. That request is of a time-sensitive nature. No response to that email has been received either. How do I get these support requests addressed?"

Amy (Customer support rep) said that neither email was received. She also didn't receive my re-send. Strange since I have emailed Epik Support a number of times before. Not to mention the fact that I have recently emailed Rob, Robert and Jess individually without issue at all. Does anyone else have issues emailing Epik Support?

@Jess Robison you're always very helpful, so maybe you can look into the following:
1. Are there issues with Epik receiving emails from some sources?... I will send a test email to you right now.
2. How can Wire Transfers be credited to my account balance in a timely manner? It seems that almost every time I send a wire transfer the only way the funds are added to my account is if I send an email several days later asking where the funds are. I even complete the Epik form notifying you of the incoming wire transfer every time I do one, but this doesn't seem to make any difference. Only when I send a manual email with the details several days later does anything happen. In my current chat session with Amy she says she has to await a response from Rob. So at this stage there are still no funds in my account 5.5 days after I sent them...

Thanks.

 

[Jurgen Wolf]

Last week were also problems with email notifications of all kinds...
I guess, it was definitely issue on their mailserver and in both directions.

 

[tonyk2000]

As per dns, Epik.com is using google (G Suite) to receive emails. So, e-mails sent to epik should be, at least, received (if not marked as spam or similar, which would be senders issue). What happens with emails they receive is another story, automated processing of support@ emails may be broken for example...

 

[NicTraders]

As per dns, Epik.com is using google (G Suite) to receive emails. So, e-mails sent to epik should be, at least, received (if not marked as spam or similar, which would be senders issue). What happens with emails they receive is another story, automated processing of support@ emails may be broken for example...

Yes, I understand. My domain was all clear on check of a couple of hundred blacklists. I have contacted my web-host regardless, just in case.

 

[xeroox]

Is possible to remove the 60 days lock of a domain bought from nameliquidate?

 

[Jess Robison]

I just opened a chat session with Epik stating the following:
"I sent an email to [email protected] exactly 7 days ago. No response has been received. I sent a further email (about a different enquiry) 3 days ago. That request is of a time-sensitive nature. No response to that email has been received either. How do I get these support requests addressed?"

Amy (Customer support rep) said that neither email was received. She also didn't receive my re-send. Strange since I have emailed Epik Support a number of times before. Not to mention the fact that I have recently emailed Rob, Robert and Jess individually without issue at all. Does anyone else have issues emailing Epik Support?

@Jess Robison you're always very helpful, so maybe you can look into the following:
1. Are there issues with Epik receiving emails from some sources?... I will send a test email to you right now.
2. How can Wire Transfers be credited to my account balance in a timely manner? It seems that almost every time I send a wire transfer the only way the funds are added to my account is if I send an email several days later asking where the funds are. I even complete the Epik form notifying you of the incoming wire transfer every time I do one, but this doesn't seem to make any difference. Only when I send a manual email with the details several days later does anything happen. In my current chat session with Amy she says she has to await a response from Rob. So at this stage there are still no funds in my account 5.5 days after I sent them...

Thanks.

@NicTraders - thank you for reaching out. We last communicated on August 21, 2020. Your matter during that communication was handled in full. I see you emailed me directly on yesterday, Sunday, August 30, 2020 at 9:45pm CST. I received that email this morning upon signing online.
I checked our Support que and found you communicated with a CS rep (Nelson) back on Aug. 10, 2020 via chat in which it appears that matter was handled. I then see you also chatted with our CS rep (Amy) on yesterday, Sunday, August 30, 2020 and it appears that matter was handled.

1. I am not aware of Epik having any issues receiving emails at this time. As mentioned above, I did get your test email.
With any technology there can be glitches from time to time but to my knowledge with have had no issues with email. We also offer chat and phone support as other methods too.

2. I believe we can be a bit quicker when it comes to adding WIRED funds to your account. Right now Rob is the only one that does have access to see an incoming wire. From a business standpoint it is not ideal to give all employees access to see such information. I will personally make note to check the WIRE log and reach out to him about pending wires and let's see if that improves this area. In the meantime, I will discuss with our team a better solution as well. Your patience in this development is appreciated.

If you have any further concerns or suggestions for development, please do reach out. You have my direct email which we know we can communicate through .Thank you and happy Monday!

 

[Jurgen Wolf]

Yes, I understand. My domain was all clear on check of a couple of hundred blacklists. I have contacted my web-host regardless, just in case.

Set also SPF and DKIM on your domain.
Google checks them actively...

 

[Jurgen Wolf]

As per dns, Epik.com is using google (G Suite) to receive emails. So, e-mails sent to epik should be, at least, received (if not marked as spam or similar, which would be senders issue).

Or Quarantine was activated in their GSuite settings.

 

[NicTraders]

@NicTraders - thank you for reaching out. We last communicated on August 21, 2020. Your matter during that communication was handled in full. I see you emailed me directly on yesterday, Sunday, August 30, 2020 at 9:45pm CST. I received that email this morning upon signing online.
I checked our Support que and found you communicated with a CS rep (Nelson) back on Aug. 10, 2020 via chat in which it appears that matter was handled. I then see you also chatted with our CS rep (Amy) on yesterday, Sunday, August 30, 2020 and it appears that matter was handled.

1. I am not aware of Epik having any issues receiving emails at this time. As mentioned above, I did get your test email.
With any technology there can be glitches from time to time but to my knowledge with have had no issues with email. We also offer chat and phone support as other methods too.

2. I believe we can be a bit quicker when it comes to adding WIRED funds to your account. Right now Rob is the only one that does have access to see an incoming wire. From a business standpoint it is not ideal to give all employees access to see such information. I will personally make note to check the WIRE log and reach out to him about pending wires and let's see if that improves this area. In the meantime, I will discuss with our team a better solution as well. Your patience in this development is appreciated.

If you have any further concerns or suggestions for development, please do reach out. You have my direct email which we know we can communicate through .Thank you and happy Monday!

Hi Jess.

1. Yes, those other enquiries were handled fine. As per my message above I emailed support@epik twice over the last week (which I've done before) and apparently neither message was received. There were 4 days between those messages, so it could hardly have been a temporary glitch. I then forwarded those messages again this morning and they were apparently (once again) not received. Yet you received my other message to your direct email without a problem.

2. A more timely process for receipting wire transfers would certainly be helpful. I must say I find it a tad annoying that there is a form for me to complete to notify Epik of the transfer, yet that form basically seems to be ignored. Hopefully if you're checking things in the future that will improve matters.

Set also SPF and DKIM on your domain.
Google checks them actively...

Yes, I already have SPF and DKIM set on my domain. My domain passes the checks I have thrown at it. And my web-host has also confirmed that everything looks fine with it. They've suggested that any issue is at the recipient's end, and the recipient is advised to whitelist my email. Of course I realise that is always what hosting companies say (I've been dealing with them for a couple of decades). However I do have a decent personal relationship with the guys at my provider and I tend to trust them (and they know full-well I'll take them to task if I find an issue with any of their service!)...

 

[Jess Robison]

Hi Jess.

1. Yes, those other enquiries were handled fine. As per my message above I emailed support@epik twice over the last week (which I've done before) and apparently neither message was received. There were 4 days between those messages, so it could hardly have been a temporary glitch. I then forwarded those messages again this morning and they were apparently (once again) not received. Yet you received my other message to your direct email without a problem.

2. A more timely process for receipting wire transfers would certainly be helpful. I must say I find it a tad annoying that there is a form for me to complete to notify Epik of the transfer, yet that form basically seems to be ignored. Hopefully if you're checking things in the future that will improve matters.


Yes, I already have SPF and DKIM set on my domain. My domain passes the checks I have thrown at it. And my web-host has also confirmed that everything looks fine with it. They've suggested that any issue is at the recipient's end, and the recipient is advised to whitelist my email. Of course I realise that is always what hosting companies say (I've been dealing with them for a couple of decades). However I do have a decent personal relationship with the guys at my provider and I tend to trust them (and they know full-well I'll take them to task if I find an issue with any of their service!)...

Hello -

1. I checked our [email protected] email account but I will go back again and check it to see if your emails landed in spam. I have gone in and whitelisted your email address as well.

2. I understand your frustration which is why I mentioned I would personally be willing to check the log and alert Rob when I see wire's pending and ask him for updates until we can build a system to better accommodate.

I would ask that you please trust us and know that we are listening and taking into consideration your frustration and concerns. I see you messaged me directly again so I will review that message now as well. Thank you.

 

[NicTraders]

Hello -

1. I checked our [email protected] email account but I will go back again and check it to see if your emails landed in spam. I have gone in and whitelisted your email address as well.

Great, thank you.

Hello -

2. I understand your frustration which is why I mentioned I would personally be willing to check the log and alert Rob when I see wire's pending and ask him for updates until we can build a system to better accommodate.

I would ask that you please trust us and know that we are listening and taking into consideration your frustration and concerns. I see you messaged me directly again so I will review that message now as well. Thank you.

Thanks. Good to know you're onto it.

 

[xeroox]

Is possible to remove the 60 days lock of a domain bought from nameliquidate?

@Jess Robison

 

[Jess Robison]

@Jess Robison

@xeroox - we can review such request on a case by case situation. Please message me directly with the following information so I can review for you - account PIN # - Email on File - and the Domain Name. If you already have a support ticket opened, please go ahead and supply that ticket # as well. Thank you.

 

[Jess Robison]

@xeroox - we can review such request on a case by case situation. Please message me directly with the following information so I can review for you - account PIN # - Email on File - and the Domain Name. If you already have a support ticket opened, please go ahead and supply that ticket # as well. Thank you.

@xeroox - thank you for reaching out directly. As noted directly, your matter has been handled and resolved at this time. Have a great day!

 

[golan]

Amy (Customer support rep) said that neither email was received.

I had this issue once. Few days later i sent an angry message to the chat, and the reply i got was - if you don't hear from us in 24hrs then probably we havent received your email so please ask again.

Weird.

 

[Jess Robison]

I had this issue once. Few days later i sent an angry message to the chat, and the reply i got was - if you don't hear from us in 24hrs then probably we havent received your email so please ask again.

Weird.

@golan Customer Support has a goal to respond to all customer inquiries ASAP and within 24hrs. If you do not receive some type of response or acknowledgement from our team within 24hrs, yes, it is suggested to reach out via chat or phone as there are times when emails either get flagged as spam, maybe there is a glitch and it did not land, ... I hope that clarifies Amy's response from our CS team. I appreciate your feedback and reach out if you have any other concerns. Have a wonderful day!

 

[Shawn T]

I am wondering how does one navigate to the Offers page (east.epik.com/offers) on Epik apart from directly typing the URL into the browser bar?

 

[Mister Funsky]

I am having trouble logging in right now...anyone else?

ADD: Thanks Gube for the fast response (below).

 

[Gube]

I am having trouble logging in right now...anyone else?

There was an issue a few minutes ago.
It should now be fixed

 

[MasterOfMyDomains]

I was going to renew a .com that i let expire a few days ago, and I see there is no option for 1 year renewal just 2 or more years. Is this standard?

 

[Bob Hawkes]

I was going to renew a .com that i let expire a few days ago, and I see there is no option for 1 year renewal just 2 or more years. Is this standard?

If you contact support they will open up the 1 yr option, or at least they did once for when it happened to me. Mine was in early part of grace period. Not sure if that is same - I had just missed by a few days.

 

[MasterOfMyDomains]

Nicole took care of all my epik issues

 

[Jurgen Wolf]

Why Epik applies 60 day lock per ccTLDs, for example: .in ???
Why I can't get its AUTH code in your panel???

p.s. ~1.5 years already .in is managed by Neustar... Afilias era ended.
Neustar doesn't set any locks for their TLDs.

 

[Shawn T]

I'm not sure why Epik is having problems adding my domain into my portfolio.