DAN.COM Domain Marketplace (Official Thread)

[DAN.COM]

DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/

 

[uzver]

I think, it will be better to accumulate funds on the internal balance...
And then via Withdraw button - to get the necessary amount via preferred payout method...

I second that!

I’ve spoken with Laszlo a while ago, but it seems they have this thing on their roadmap list somewhere in the bottom.

 

[NameOmnia]

@LaszloSchenk

What is going on with DAN? I have been waiting for hours for my transactions to be completed and my messages to be answered.

No one is answering here, on DAN or via email and sorry but going off radar this way without even a word in not acceptable.

I am in the middle of a transaction with a buyer that has paid, I have pushed the domain hours ago and nothing is moving on your side. He is waiting for the domain, I am waiting for my money and everyone @Dan seems to be on holiday.

What's all this about? I have had nothing but great words about you but I am very disappointed right now. Just NOT cool

 

[uzver]

@LaszloSchenk

What is going on with DAN? I have been waiting for hours for my transactions to be completed and my messages to be answered.

No one is answering here, on DAN or via email and sorry but going off radar this way without even a word in not acceptable.

I am in the middle of a transaction with a buyer that has paid, I have pushed the domain hours ago and nothing is moving on your side. He is waiting for the domain, I am waiting for my money and everyone @Dan seems to be on holiday.

What's all this about? I have had nothing but great words about you but I am very disappointed right now. Just NOT cool

Call them. Sometimes it helps.

 

[YairDD]

@LaszloSchenk

What is going on with DAN? I have been waiting for hours for my transactions to be completed and my messages to be answered.

No one is answering here, on DAN or via email and sorry but going off radar this way without even a word in not acceptable.

I am in the middle of a transaction with a buyer that has paid, I have pushed the domain hours ago and nothing is moving on your side. He is waiting for the domain, I am waiting for my money and everyone @Dan seems to be on holiday.

What's all this about? I have had nothing but great words about you but I am very disappointed right now. Just NOT cool

OH WOW, you are waiting hours and the transaction is still pending? how can they do that!?

DAN has a lot of sales so it's pretty hard to answer and deal with everything in a few hours. look at the biggest marketplaces, they take days and weeks to close a transaction.

Nothing will happen if you'll wait a few more hours, I'm 100% sure they will get back to you as soon as they can.

 

[Jurgen Wolf]

Weeks only on GD/Afternic...

On Sedo I spend max. few hours during business days - if domain can be pushed into their escrow acct.
When domain is in Sedo hands - they payout... and their further activity with buyer - doesn't matter at all.

 

[NameOmnia]

OH WOW, you are waiting hours and the transaction is still pending? how can they do that!?

DAN has a lot of sales so it's pretty hard to answer and deal with everything in a few hours. look at the biggest marketplaces, they take days and weeks to close a transaction.

Nothing will happen if you'll wait a few more hours, I'm 100% sure they will get back to you as soon as they can.

Man, no need to play anyone's defence attorney here.

I have had multiple transactions via DAN and this is not normal

 

[DAN.COM]

Congratulations, @Reza ! Before you take a well-deserved leave, is there any update regarding DAN becoming a registrar?

Hi Embrand,

It's 100% for sure happening but I can't provide an ETA yet.

We noticed that the team has to expand significantly so we can move faster a couple of months ago. We're currently in fundraising mode to raise a nice series A round in the mid €xM range so we can accelerate our product development and expand our team on all fronts.

We already received two-term sheets and are close to signing a deal. Once fully closed, I'll update you guys.

Kind regards,

Reza

 

[NameOmnia]

Sooooo a " Dan Transfer Specialist " just messaged me saying they have had a huge number of escrow transactions yesterday...

Good for them, they are good and they deserve success BUT I still believe it is not a good practice to keep "customers" in the dark with zero communication.

If e.g., up until yesterday, all transactions followed a certain pattern and timeline, DAN cannot simply expect customers to "know" what's going on behind the scenes; it would be SO SIMPLE to just send out a message like " We have received your domain but we are experiencing a great number of transactions at the moment and yours will be processed in the next .... hours "

It takes ZERO effort and would prevent a lot of extra messaging, phone calling, disappointment and potential problems with buyers.

Just my opinion.

 

[Mister Funsky]

it would be SO SIMPLE to just send out a message like " We have received your domain but we are experiencing a great number of transactions at the moment and yours will be processed in the next .... hours

I have no experience with a sale thru Dan yet, but they have been reasonably responsive via email (I know when money is involved it is different).

Even more than a lack reasonably quick email response from some companies, I am blown away by the lack of live answers on a lot of platforms (again, never tried to call Dan...just speaking generally). At one time I provided call solutions, incoming and outgoing, representing hundreds of businesses. It took searching and then intensive training (along with what was cutting edge technology at the time) of talented people, but I was able to handle up to 80% of the calls coming in...the other 20 would be routed to the company immediately for a qualified rep to answer. They knew when a call came in from my center, it was serious because we could not handle it and they treated it properly.

Sorry to have drifted off subject a bit, but I don't understand why some businesses don't hire someone to simply answer the phone to assure a customer their issue will be handled. It makes me want to get back into the biz!

 

[Embrand]

Hi Embrand,

It's 100% for sure happening but I can't provide an ETA yet.

We noticed that the team has to expand significantly so we can move faster a couple of months ago. We're currently in fundraising mode to raise a nice series A round in the mid €xM range so we can accelerate our product development and expand our team on all fronts.

We already received two-term sheets and are close to signing a deal. Once fully closed, I'll update you guys.

Kind regards,

Reza

Thanks for the update. That sounds exciting with the fundraising round as well.

 

[karmaco]

As a customer, I am not supremely happy with Dan. Twice recently I have bought 6 plus month old domains that were transfer locked by the seller and Dan so I had no option to do a transfer by the time they communicated with me.

The seller decides and the customer just has to accept it. It should be the other way around that the buyer decides if they want to transfer out. Customer is not king as they should be. Makes me reevaluate my position as a seller knowing my buyers get no choice on a domain that they bought.

 

[namemarket]

I also noticed that on one I sold a few days ago via DAN (a very smooth fast low-cost and easy transaction). IMO, the unique way DAN does it it is more a good thing, not negative.

It sure makes the process easy vs waiting for the buyer to communicate and asking questions about difference between push and transfer and waiting for sellers auth code and the long wait to get the funds after a transfer.

I also do not see a problem or cause for a complaint from buyer (a lot of them may think a push is normal) so buyer gets the name very fast with less hassle and waiting and it really makes little difference anyway to buyer since they can transfer later if desired.

 

[Jurgen Wolf]

On Sedo - Buyer decides: push or transfer...

But if Sedo has account at your registrar - you can freely push it in their hands regardless of what Buyer wants...
Then immediate payout from Sedo... and their own problems with Buyer.

 

[namemarket]

...But if Sedo has account at your registrar - you can freely push it in their hands regardless of what Buyer wants... Then immediate payout from Sedo... and their own problems with Buyer.

I believe DAN has accounts at all the major registrars. I think the way they do it is a big plus for using DAN.

 

[KTC]

Hi KTC,

As a marketplace, we need to implement network effects to make sure the marketplace is liquid. That feature helps all sellers sell more domains because your domains are also shown on sold pages of other sellers.

Kind regards,

Reza

I can agree that every seller does need a chance to be able to sell their domain.

Where I disagree is that it shouldn't be based off my own traffic that is still being brought in from my domain name. What if I have another domain that could land me a second sale based on that sale? Or they would like to keep up with my seller profile? And how often would my names get shown up on these other pages? Is there an algorithm that determines that? I can see where it is not so mutually beneficial to keep my names on your nameservers when a domain name gets sold.

 

[Jurgen Wolf]

I sold 2 domains via their escrow using fast transfer-out from 1and1...
So I don't know if it is enough just to push into their escrow account and that's all, then payout... OR you should wait until the entire process with Buyer will be finalized.

 

[Jurgen Wolf]

You can also get paid out via Paypal for the full $5000, however, a fee is then added to the payout.

No fee at Sedo.
They use PayPal MassPay mode.

 

[LaszloSchenk]

Good morning all,

@NameOmnia great to hear you got nothing but good words about DAN.COM. Unfortunate to hear you are disappointed with the response time revolving around your last transaction. As you know this is not normal for our standards but just like any other organization, we in some cases have to cope with unforeseen changes which could result in a brief delay. We learn from it and improve!

@Jurgen Wolf when a domain is sold and a push is required it most certainly is enough to push the domain in our escrow account before receiving the payout.

Have a great day!

 

[Mister Funsky]

Update to my previous post re offer.

The initial offer for the domain was 500 which is the starting point for all my domains regardless of actual value or what price I will eventually sell them for. (domains that are on blowout that are less than 500 or less will have a fixed price)

This particular domain, based on several factors including searches, prior use, parking income, etc should retail for about 3000. I responded with a well worded email (explaining timing and why I will accept less than true value) and a counter offer for half that amount and then I reduced the buy it now price on all marketplaces to reflect the new number.

It has been 48 hours so, per my policy, I am thru with negotiations and the price has been returned to full retail.

(btw, I've got another one going on thru a godaddy 'broker' but that is one really a joke)

 

[uzver]

I responded with a well worded email (explaining timing and why I will accept less than true value) and a counter offer for half that amount and then I reduced the buy it now price on all marketplaces to reflect the new number.

Why have you reduced the price on other marketplaces? I actually do the opposite sometimes just to show the buyer my asking price is better than he can find elsewhere.

 

[Mister Funsky]

Why have you reduced the price on other marketplaces?

Just to keep things straight in my head...I have leaned over the years if I do them all at one time there is less of a chance will forget one and have a lower than desired sale come thru due to forgetting one (it happened one time). So I do it across the board up and down...if I were waiting a longer time like a week or two if it were a high dollar domain, I would only change it on the market from which the offer originated.

 

[uzver]

Just to keep things straight in my head...I have leaned over the years if I do them all at one time there is less of a chance will forget one and have a lower than desired sale come thru due to forgetting one (it happened one time). So I do it across the board up and down...if I were waiting a longer time like a week or two if it were a high dollar domain, I would only change it on the market from which the offer originated.

Got it.

I update the prices on my own website and then regularly export/merge CSV's to other marketplaces (with a fixed markup coefficient, e.g. 1.2) to keep the prices in sync. Prior to that, it was a mess, indeed.

 

[Sheogorath]

@Reza I was thinking of trying out your marketplace in the future(as a seller), but I'm unsure yet.
Though if you had Dan.com domain sales linked at namebio.com it could have made your marketplace domain sales more transparent and give domain investors more assurance that your marketplace is functioning well.
If domain sales privacy is an issue, you can add a service to your marketplace which makes the domain sale and its price confidential.
Here is how Sedo does it:
"
Optional confidentiality: If the buyer does not wish to publish the sale of the domain name and its price, Sedo will charge an additional fee of 2.5% of the gross selling price (note the minimum fee)."

I don't recommend copying from them, but something similar may work, like 1% of the gross selling price(payed by the buyer).

 

[uzver]

Here is how Sedo does it:
"
Optional confidentiality: If the buyer does not wish to publish the sale of the domain name and its price, Sedo will charge an additional fee of 2.5% of the gross selling price (note the minimum fee)."

I don't recommend copying from them, but something similar may work, like 1% of the gross selling price(payed by the buyer).

Among many other reasons, this is where Sedo sucks and DAN doesn’t. Why should I pay for this?

 

[Sheogorath]

Among many other reasons, this is where Sedo sucks and DAN doesn’t. Why should I pay for this?

If it is free then even better, no need to change it
Dan.com should link the domain sales to namebio.com(except for domains which were sold privately, NDA etc.).