NameCheap.com

[NameVisual]

I own over 100 domain names at Namecheap,com and last year I issued a few charge backs that I tried to resolve with customer support. They are trying to charge me $200 per charge back and they attempted to hijack all my domain names.

I got them to unlock all my domain names that they tried to steal and they told me I couldn't use any of their services until I paid their ransom demand.

I thought it was resolved after I told them I was not paying their ransom and that charging for a charge back is very unethical.

In the last week, I starting receiving more threatening emails informing me to not use their service and after my domains expire, I would have to transfer them out. They didn't like my response to their threat so they are now saying I have to transfer all domain names out by tomorrow or they will once again hijack them from me.

What is everyone's thoughts on this?

Do I need to hire a domain name attorney?

Thank you.

 

[Bob Hawkes]

I am not sure that I have much to say beyond what a number of NP members have said. I have used Namecheap, not exclusively but for many more domains than the other three registrars. I have found their terms, including the length that privacy is included, very clear. I have had occasion to deal with customer relations there a few times and have found them responsive and courteous. I hope that you are able to resolve the situation with them. I feel in general when dealing with businesses being courteous and flexible goes a long way. BTW I totally agree with their policy of only responding through official channels, and not getting involved here. I would like to congratulate the NP members who took a lot of time to comment in length and offer suggestions here. Shows what a great community this is, and how generous so many are with their time and expertise.

 

[alcy]

I am not sure that I have much to say beyond what a number of NP members have said. I have used Namecheap, not exclusively but for many more domains than the other three registrars. I have found their terms, including the length that privacy is included, very clear. I have had occasion to deal with customer relations there a few times and have found them responsive and courteous. I hope that you are able to resolve the situation with them. I feel in general when dealing with businesses being courteous and flexible goes a long way. BTW I totally agree with their policy of only responding through official channels, and not getting involved here. I would like to congratulate the NP members who took a lot of time to comment in length and offer suggestions here. Shows what a great community this is, and how generous so many are with their time and expertise.

my 2 cents on namecheap:
crappy prices, unfriendly slowish interface, best support in the industry.

for me, that is not enough to use them a lot. but I do like their 2$ info promos

I'm always amused by the nasty comments about things like ebay, paypal, or namecheap or anything else.. cause its always the few bad stories that make the front pages... and no one talks about the millions upon millions of absolutely flawless and smooth transactions that people do thanks to those companies.. like paypal for example.. with its 200+ million accounts... cause when things go well.. well.. then there just isn't a whole lot to talk about is there

 

[Name Trader]

So hey, a while back I bought some new windows for my place and I had a few separate orders. Well, one of the windows doesn't keep the cold air out and the window company won't give me a refund so I submitted a chargeback so I can purchase a new window. Wouldn't you know it, I came home one day and every single window in my home was gone, completely confiscated. They left a note on my door stating that they took back all my windows because of a chargeback for a single window. I guess I'm screwed because the terms somewhere in all the paperwork states in small fine print says that I agreed to this if I submit a chargeback.
Oh well, I will just have no windows and do nothing about it since it is in their TOS. My fault and mistake. So yeah, I will just let them keep all my windows so they can resell them and I won't do anything about it since their TOS is as good as a real law.

All I can say is it's been a very cold winter for most of the US, this year. I feel sorry for you. Perhaps it's freezin' your butt off which has caused some of the friction with NameCheap

 

[NameVisual]

Almost every appraisal is virtually useless, until you actually sell a domain. The 2 you quoted earlier in this thread are very poor examples. Proving my point. Those 2 domains will never be sold in your lifetime for those valuations. EVER. If the rest of your domains values are based upon the same sources. I think you have a grossly overvalued portfolio on your hands.

Well thanks again for your kind words and great conversation.

 

[NameVisual]

All I can say is it's been a very cold winter for most of the US, this year. I feel sorry for you. Perhaps it's freezin' your butt off which has caused some of the friction with NameCheap

Yes, perhaps you're right. One funny thing is when I asked some people in my neighborhood about what they think about all my windows being confiscated because I didn't pay the window company a ransom, they said I deserved it. Yeah, and they said I give the whole neighborhood a bad name, a bad reputation and condemned me for submitting a chargeback towards a company.

 

[NameVisual]

my 2 cents on namecheap:
crappy prices, unfriendly slowish interface, best support in the industry.

for me, that is not enough to use them a lot. but I do like their 2$ info promos

I'm always amused by the nasty comments about things like ebay, paypal, or namecheap or anything else.. cause its always the few bad stories that make the front pages... and no one talks about the millions upon millions of absolutely flawless and smooth transactions that people do thanks to those companies.. like paypal for example.. with its 200+ million accounts... cause when things go well.. well.. then there just isn't a whole lot to talk about is there

Yeah you're right and I should have never complained to Namecheap or complained about them here. After all, their TOS is as good as law.

Paypal is great too. I used them all the time until I wanted to return a couple of things that I purchased using their service. I submitted a chargeback and you know what happened? They came and seized every single thing I ever purchased with Paypal because I wouldn't pay their ransom demand for the chargebacks. It's the wild west again. The modern day wild west.

 

[alcy]

Yeah you're right and I should have never complained to Namecheap or complained about them here. After all, their TOS is as good as law.

Paypal is great too. I used them all the time until I wanted to return a couple of things that I purchased using their service. I submitted a chargeback and you know what happened? They came and seized every single thing I ever purchased with Paypal because I wouldn't pay their ransom demand for the chargebacks. It's the wild west again. The modern day wild west.

look man.. I lost track of how many chargebacks you've filed with how many companies.. but I do hope one day yuo realize yuo can't go just be going around filing chargebacks with every company on the planet... every time something doesn't go according to your plan... and expect them to sit by and watch you do it.. you'll get kicked out of everywhere.. and they'll chase you for extra fees.

but i don't really think that you listen (or care) to what people tell you.. else this thread would not have got past page1.. cause that's all it took to determine who did the right and wrong thing here and who is at fault.

 

[NameVisual]

look man.. I lost track of how many chargebacks you've filed with how many companies.. but I do hope one day yuo realize yuo can't go just be going around filing chargebacks with every company on the planet... every time something doesn't go according to your plan... and expect them to sit by and watch you do it.. you'll get kicked out of everywhere.. and they'll chase you for extra fees.

but i don't really think that you listen (or care) to what people tell you.. else this thread would not have got past page1.. cause that's all it took to determine who did the right and wrong thing here and who is at fault.

Thanks for the attacks once again and assuming that I submit chargebacks to companies all the time. I could have submitted a lot more chargebacks from all the Who Is charges to my credit card which added up to a lot of money but I didn't. I paid for all the other Who Is charges. They won one of the disputes so there were really only 2 chargebacks, not that it matters.

Anyway, as I explained numerous times already, I sincerely tried to resolve that with support but the only way they would do that is if I paid them $600. They don't care about making a customer happy and satisfied and only care about money. I even invited them to respond on this thread and they declined and can't even come on here and defend themselves for hijacking all my domain names.

A great company always puts the customer first and goes out of their way to satisfy them, whether the customer is right or wrong, they believe the customer is always right. Even GoDaddy, who has more upsells than any registrar I have ever seen, but at least they clearly show the charges and don't sneak it in a year later on a two year registration.

Why would someone with a 2 year registration be worried about a renewal at one year?

SNEAKY

Why doesn't Namecheap charge you for the second year for the who is at the time of the 2 year registration?

Imagine how many customers they have and how much money that would add up for them. It's no wonder they have no asterisks or disclaimers on the purchase page, they like to try to mislead and take advantage of 'unsophisticated buyers'. A company can be sued for taking advantage of 'unsophisticated buyers'. Well Namecheap doesn't give a rats ass as long as they get their sneaky $2.88 out of customers.

Now before you and the others go throwing stones at me again, yes, I made a mistake. Yes, I'm a unsophisticated buyer. Yes, I did not read every word of the fine print in the TOS and I was not expecting them to sneak in any charges, not expecting them to extort me and not expecting them to hijack all the domains that I paid them for and completely delete my username so I don't even have access to any of the records or support tickets.

I don't want to do business with a dirty company like Namecheap anyways and there will be consequences for them.

Thanks.

 

[NameVisual]

Have a look at GoDaddy's order page and the asterisks:

https://www.screencast.com/t/iXJyyMpFWbpG
(See the * asterisk next to the price?)


https://www.screencast.com/t/MJ0K0k3aDJ9
Right on the order page they have the disclaimers to click on (Namecheap does not)

https://www.screencast.com/users/pu...lt/media/5222f713-d78a-4172-8ace-49d03d62243e
GoDaddy tells you they added Who Is guard and clearly shows your options with the * asterisk and disclaimers on the page. (Namecheap has no asterericks or disclaimers on their order page)


Here is Namecheap again:

https://www.screencast.com/users/pu...lt/media/e84ea007-c0c1-4d2f-adde-d4c5640b1933
2 year registration, 1 year FREE whois with no * asterisks or disclaimers anywhere near the price or on the page.

This is Namecheaps BIG mistake. No * asterisks or disclaimers on an order with conditions which is not fully transparent.

The wording and links to such documents must be “Clear and Conspicuous” without giving an exact definition of what “Clear and Conspicuous” is. However, the common definition given by most state and federal regulatory agencies is that the language is “conspicuous” if it is in a contrasting type or color. At a minimum, the font size should be the same as nearby or surrounding text. It should also be displayed such that any reasonable person would notice it.

The Federal Trade Commission (FTC) recommends that advertisers place their disclaimers or disclosures as close as possible to their claims or advertisements, the closer the better.

Post your disclosures clearly and conspicuously and do not include or hide them in your terms and conditions or privacy policies. The FTC encourages website owners to make their disclosures in the same way they try to attract customers—with larger print, graphics, color, clear wording, and conspicuous placement.

What Does Google Say About Posting Your Disclaimers?

“In a prominent location, above the fold of the page, with every claim linked to it by an asterisk (*) The link should be the same text font/color/size as the rest of the content.”

 

[NameVisual]

FTC disclosure laws for websites:

https://www.ftc.gov/sites/default/f...nternet-advertising/0005dotcomstaffreport.pdf

Namecheap does not have one single asterisk * on their order page and no disclaimers. It is unlawfully hidden in their terms of service.

Prominently display disclosures so they are noticeable to consumers, and evaluate the size, color and graphic treatment of the disclosure in relation to other parts of the Web page.

Namecheap, I know you're reading this, I sent you the link and invited you to respond on here. You declined.

Disclosures that are required to prevent deceptionor to provide consumers material information about a transaction must be presented clearly and conspicuously.

They also should assume that consumers don't read an entire Web site, just as they don't read every word on a printed page. In addition, it is important for advertisers to draw attention to the disclosure. Making the disclosure available somewhere in the ad so that consumers who are looking for the information might find it doesn’t meet the clear and conspicuous standard.

https://www.screencast.com/users/pu...lt/media/c77d81b0-0dac-4997-a00e-972b1bf83b6b
1 year registration, No asterisks * , or disclaimers anywhere near the price or on the page.

 

[offthehandle]

Had to skip to page 8 after reading first 3. If you OP truly you were to value your time properly, you might notice that with all the excuses, rebuttals you have made to others here attempting to assist you, it is a dead end street.

Like what was stated earlier, if any customer gave me a chargeback I would ban them too. Chargebacks are serious issues and only a last resort when you cannot resolve something youself and cost small or large businesses in their credit standing, reputation, etc.

All the comments others have made you have put more negative energy into responding and you have lost the value of your time for this the piddly amount of money involved.

You should take personal responsibility, instead of blaming NC.

 

[NameVisual]

Had to skip to page 8 after reading first 3. If you OP truly you were to value your time properly, you might notice that with all the excuses, rebuttals you have made to others here attempting to assist you, it is a dead end street.

Like what was stated earlier, if any customer gave me a chargeback I would ban them too. Chargebacks are serious issues and only a last resort when you cannot resolve something youself and cost small or large businesses in their credit standing, reputation, etc.

All the comments others have made you have put more negative energy into responding and you have lost the value of your time for this the piddly amount of money involved.

You should take personal responsibility, instead of blaming NC.

Thanks for your opinion @offthehandle, I appreciate it. Sure, Namecheap has the right to ban me, however, they violated FCC laws, then tried to extort money from me after they mislead me with no asterisks or disclaimers on their order page and then hijacked all my domain names.

All this negative energy is going to Namecheap and I have shown that they clearly broke and violated FCC rules and regulations. So as for me making a mistake and not reading the TOS is irrelevant at this point. The reason I made the "mistake" is because of Namecheap's big mistake by not being transparent.

So really according to FCC rules and regulations, I did not make any mistake. I was unlawfully mislead, deceived, then Namecheap went on to try and extort money from me and then stole all my domain names that I paid them for. Namecheaps TOS is irrelevant since they clearly broke the law, violated FCC rules and regulations to lead me into making a so called "mistake".

So a lot of credit to GoDaddy for abiding by FCC rules and regulations by using an asterisk * next to the price with disclaimers on the order page.

 

[NameVisual]

Had to skip to page 8 after reading first 3. If you OP truly you were to value your time properly, you might notice that with all the excuses, rebuttals you have made to others here attempting to assist you, it is a dead end street.

Like what was stated earlier, if any customer gave me a chargeback I would ban them too. Chargebacks are serious issues and only a last resort when you cannot resolve something youself and cost small or large businesses in their credit standing, reputation, etc.

All the comments others have made you have put more negative energy into responding and you have lost the value of your time for this the piddly amount of money involved.

You should take personal responsibility, instead of blaming NC.

Are you sure that you read my post from earlier? I don't think you did.

Like what was stated earlier, if any customer gave me a chargeback I would ban them too. Chargebacks are serious issues and only a last resort when you cannot resolve something youself and cost small or large businesses in their credit standing, reputation, etc.

As I posted numerous times, the chargeback was the last resort and I even warned them before I submitted it so they could have even more of a chance to resolve this issue. I know, according to their irrelevant TOS, they felt that they didn't have to but they are the one's who violated FCC laws and regulations in the first place. That is what caused this whole dispute. It should have been no surprise to them that they received a chargeback after someone from the Ukraine in live chat support told me to "go ahead" and submit it.

 

[NameVisual]

I am not sure that I have much to say beyond what a number of NP members have said. I have used Namecheap, not exclusively but for many more domains than the other three registrars. I have found their terms, including the length that privacy is included, very clear. I have had occasion to deal with customer relations there a few times and have found them responsive and courteous. I hope that you are able to resolve the situation with them. I feel in general when dealing with businesses being courteous and flexible goes a long way. BTW I totally agree with their policy of only responding through official channels, and not getting involved here. I would like to congratulate the NP members who took a lot of time to comment in length and offer suggestions here. Shows what a great community this is, and how generous so many are with their time and expertise.

The mistake that Namecheap made is hiding the disclaimers in their TOS, a FCC violation.

I also feel that courteous and polite communication is important and I really tried to have that kind of communication with them. I warned them I would submit a chargeback so they could resolve this dispute before I did but they were not interested. They were only interested in extorting money out of me after they violated FCC laws and regulations, which caused the whole issue.

Namecheap has really screwed up. They broke FCC laws, tried to extort money from me for their mistake, threatened me, tried bullying me to drop the chargebacks (after I warned them that I would submit them) and now theft of my domain properties.

Maybe it's the support staff that they have in the Ukraine and there is some communication issue but I know I was very clear and sincerely tried with them. For an employee in live chat support to tell me to "go ahead" with the chargebacks is not very good communication at all and definitely not courteous.

Not to mention that they lied to me about them allowing me to transfer out my domains since they have now locked them to prevent them from transfering. Only one of my domains transferred successfully. Plus the lies in their support ticket when they said I can come back and transfer the additional names that are less than 60 days old after that time is up but now my username is deleted so I can't do that either.

 

[Name Trader]

Had to skip to page 8 after reading first 3. If you OP truly you were to value your time properly, you might notice that with all the excuses, rebuttals you have made to others here attempting to assist you, it is a dead end street.

Like what was stated earlier, if any customer gave me a chargeback I would ban them too. Chargebacks are serious issues and only a last resort when you cannot resolve something youself and cost small or large businesses in their credit standing, reputation, etc.

All the comments others have made you have put more negative energy into responding and you have lost the value of your time for this the piddly amount of money involved.

You should take personal responsibility, instead of blaming NC.

NameVisual admits to being an unsophisticated buyer. He admits to have made mistakes with these purchases. He admits he hasn't read NameCheap's ToS. He can't remember if he saw the payment reminders, or not. He has lost his account at NameCheap for refusing to agree to pay half the chargeback fees (under $300). He admits to have lost countless extremely valuable domains by NameCheap hijacking them. He admits NameCheap wants to ransom his domains back to him, for the chargeback fees still owed. This about covers pages 1-7.

On this page we hear that one of his three chargebacks was declined. So we are talking about less than $200 (incl 50% off) in dispute. Who knows, why he lost 1 of his 3 chargebacks, and if the other 2 are still under dispute, or he won them. And why he lost 1 and won 2 of his chargebacks. What was different between the 2 he won (or are still in dispute) and the 1 he lost.

Whatever happened to Caveat Emptor?

 

[Name Trader]

That is what caused this whole dispute. It should have been no surprise to them that they received a chargeback after someone from the Ukraine in live chat support told me to "go ahead" and submit it.

Bzzt. What caused this whole dispute was to ignore the payment reminders for the automated renewals sent to you. Everything stems from there. IMHO.

 

[NoBS]

Unwinding with some African Dream Pop

 

[NameVisual]

Bzzt. What caused this whole dispute was to ignore the payment reminders for the automated renewals sent to you. Everything stems from there. IMHO.

Thank you but I disagree and I think the FCC would also disagree with you. What everything really stems from is Namecheap's violation of FCC rules and regulations.

All of you have made some good points and arguments on here but the facts are that Namecheap broke the law by not disclosing any disclaimers and hiding them in their TOS. What they did after that is in my opinion just as bad, if not worse.

I have stated my case as far as the dispute, so there is nothing I have to add to any of this at this time. If you would like, you can continue to cast stones and judge me, I will still respond politely and respect your opinions and be cordial with all of you.

 

[Name Trader]

Thank you but I disagree and I think the FCC would also disagree with you. What everything really stems from is Namecheap's violation of FCC rules and regulations.

All of you have made some good points and arguments on here but the facts are that Namecheap broke the law by not disclosing any disclaimers and hiding them in their TOS. What they did after that is in my opinion just as bad, if not worse.

I have stated my case so as far as the dispute, there is nothing I have to add to any of this at this time. If you would like, you can continue to cast stones and judge me, I will still respond politely and respect your opinions and be cordial with all of you.

Thank you.

We will have to disagree, politely, about the cause of this dispute

 

[NameVisual]

[

Thank you.

We will have to disagree, politely, about the cause of this dispute

Thank you. We shall see. I'm beginning to think that you work for Namecheap after defending them so strongly, even after showing how they broke FCC rules and regulations. Kind of strange but you have kept it interesting.

 

[Name Trader]

[

Thank you. We shall see. I'm beginning to think that you work for Namecheap after defending them so strongly, even after showing how they broke FCC rules and regulations. Kind of strange but you have kept it interesting.

I would have to say that I have no affiliation with NameCheap whatsoever, except as a customer with 5 domains there. (I own many more domains) . Which I intend to drop at next renewal time. I don't really like their updated control panel at all and I can get a better control panel with more features and better prices elsewhere.

This thread purely invoked my interest because of the fundamental mistakes which you don't admit to, and your "I won't back down" policy which has caused NameCheap to strip you of your domains and your account. For me. I would have paid the sub-$300 (now sub-$200 with 1 chargeback resolved in NameCheap's favor). With the objective of saving/preserving the other 99 (approx) domains left in the account. Then to transfer everything away to a better registrar.

 

[Chris Wright]

NO ASTERISK needed. You published the link to a pic that shows clearly that whois privacy is free for 1 year only.
https://www.screencast.com/users/pu...lt/media/e84ea007-c0c1-4d2f-adde-d4c5640b1933

....It's a good business policy to say that the customer is always right.

You clearly have NEVER owned a business. If you have a customer who (is always right and) costing you 10x as much as the profits to be made...
You have a RESPONSIBILITY to your shareholders, employees, and other customers, to get rid of that customer quickly!

 

[NameVisual]

NO ASTERISK needed. You published the link to a pic that shows clearly that whois privacy is free for 1 year only.
https://www.screencast.com/users/pu...lt/media/e84ea007-c0c1-4d2f-adde-d4c5640b1933

You clearly have NEVER owned a business. If you have a customer who (is always right and) costing you 10x as much as the profits to be made...
You have a RESPONSIBILITY to your shareholders, employees, and other customers, to get rid of that customer quickly!

Tell that to the FCC. Maybe they will change the laws just for you.

 

[Name Trader]

Tell that to the FCC. Maybe they will change the laws just for you.

I must have missed it. Could you please post a link to the applicable FCC rule?

 

[Chris Wright]

What are talking about??
I don't need the FCC to change any laws for me.
Everything is working for me.

Besides, you might be thinking of the FTC...
SMH