GoDaddy Account Push Option Now Requesting Email Confirmations From All Parties???

[wwwweb]

Anyone come across a push, and from taking 1 minute, it now takes however long it takes for all parties to confirm email confirmations.

First it will send an email asking you to confirm the account change then it will ask the other party to confirm the account change, then once confirmed it will go back into pending update, and start the push process? At which point the incoming account party has to manually accept the account push.

Updates have been submitted and can take up to 5 days to display.

I got like 5 emails over the course of a single push.


It was a real pain, the newbie experience will not be fun, Anyone come across this yet?

 

[imadoer]

Went thru this last night and today really annyoning especially because I did a transaction with non domainers and it came up as update info so I thought they where doing something wrong wasted a few hours thanks godaddy telling us about this change.

 

[Waves]

Anyone come across a push, and from taking 1 minute, it now takes however long it takes for all parties to confirm email confirmations.

First it will send an email asking you to confirm the account change then it will ask the other party to confirm the account change, then once confirmed it will go back into pending update, and start the push process? At which point the incoming account party has to manually accept the account push.

Updates have been submitted and can take up to 5 days to display.

I got like 5 emails over the course of a single push.


It was a real pain, the newbie experience will not be fun, Anyone come across this yet?

GD support claimed this is ICANN(t)'s doing.

 

[wwwweb]

GD support claimed this is ICANN(t)'s doing.

There is a better way of doing it, with the ICANN annual review email they send out. If you select the use user account information button, that should be valid enough to bypass the confirmation emails on each side.

I can't see it being an ICANN thing, because nobody else is doing it on an internal push.

 

[wwwweb]

Can anyone confirm the old system is backup, I just purchased some domains, and I simply accepted them the good old fashioned way in the incoming pending account change, no confirmation clicks?

OK NVM the seller did not change contact details, as they did not want to go thru the headache.

 

[wwwweb]

I understand what you are saying about the change of account and what is happening but I am pretty sure it is in error and not a new path we have pushed out on purpose. I am looking into it.

Hi Joe,

Any new updates, from a active user standpoint it is not a big issue, but with small business clients, they are having a hard time grasping all these steps?

 

[Joe Styler]

This issue caused a lot of confusion in one of my transactions yesterday which spilled over into today. I also called support and they didn't seem to be aware of the change. As a seller, transferring out of Godaddy is now easier than pushing to another GD account.

I wonder if you can bypass all this nonsense by choosing not to update the contact information to the new account holder's info during the push process? The buyer would have to update the contact info manually once the domain is in their account.

I really hope they reverse this change. As others have said, it'll be a pain when you're not dealing with other domainers and those are the transactions that you really want to go smoothly.

You can bypass this by choosing not to update the contact info and allow the gaining shopper to do so.

 

[Joe Styler]

I am still looking into this for everyone. It looks like it was changed on purpose to bring us into compliance with the ICANN rule on whois information changing so if you choose not to update contact information when pushing the domain to another account it will bypass the step of having to approve the WHOIS changes since there are none until the new owner updates them.

I understand the issue with the process and have brought it up to the teams in charge and we will see what can be done to make this a better experience.

 

[bmugford]

I am still looking into this for everyone. It looks like it was changed on purpose to bring us into compliance with the ICANN rule on whois information changing so if you choose not to update contact information when pushing the domain to another account it will bypass the step of having to approve the WHOIS changes since there are none until the new owner updates them.

I understand the issue with the process and have brought it up to the teams in charge and we will see what can be done to make this a better experience.

So you are saying you can transfer the domain to another party and not update the whois information?

Essentially they would have possession of your domain with your whois information. That is a pretty vulnerable and powerless position to be in.

Joe, we have had discussions about this in the past when it comes to updating WHOIS. As of my last attempt I still do not get an email to one of my email addresses to confirm changes, so I am unable to update my WHOIS information to what I want.

If this is the new norm on transfers, that is ridiculous. Other registrars have found a way to make the process far less of a burden. I am not sure what GoDaddy's problem is.

Brad

 

[wwwweb]

I am still looking into this for everyone. It looks like it was changed on purpose to bring us into compliance with the ICANN rule on whois information changing so if you choose not to update contact information when pushing the domain to another account it will bypass the step of having to approve the WHOIS changes since there are none until the new owner updates them.

I understand the issue with the process and have brought it up to the teams in charge and we will see what can be done to make this a better experience.

In an escrow sales setting this would really delay things.

Other companies are finding ways to bypass this push contact update when internal.

Why do you need to update contacts in transit, not after they land in your account, hindering the push transaction? I would assume when you choose, use account contact info, it is already deemed correct, I can see this being done once the push is completed, not mid push.

Can it not be flipped around in regards to order of operations, would be so much more seamless?

 

[main]

Having major problems right now with getting domain names to my buyer. Even after both the buyer and I approved the contact info changes, domains are not showing up for GoDaddy to call me to complete the DTVS and the buyer to approve the account change. Have been through several phone calls and waiting hours with no solution right now. I was told GoDaddy is having queuing problems at the moment.

 

[Joe Styler]

So you are saying you can transfer the domain to another party and not update the whois information?

Essentially they would have possession of your domain with your whois information. That is a pretty vulnerable and powerless position to be in.

Joe, we have had discussions about this in the past when it comes to updating WHOIS. As of my last attempt I still do not get an email to one of my email addresses to confirm changes, so I am unable to update my WHOIS information to what I want.

If this is the new norm on transfers, that is ridiculous. Other registrars have found a way to make the process far less of a burden. I am not sure what GoDaddy's problem is.

Brad

I have been at GoDaddy a little over 11 years and one of the consistent things I have seen is that if there is a problem with a new process they work on it and resolve it. Premier services customers get a bit of extra help on issues like this from their agents.

 

[Joe Styler]

In an escrow sales setting this would really delay things.

Other companies are finding ways to bypass this push contact update when internal.

Why do you need to update contacts in transit, not after they land in your account, hindering the push transaction? I would assume when you choose, use account contact info, it is already deemed correct, I can see this being done once the push is completed, not mid push.

Can it not be flipped around in regards to order of operations, would be so much more seamless?

I am sure something can be moved around to make the process smoother. I let the developers and policy team know and we will figure it out.

 

[Scotty205]

Yes, last night, I thought it was weird saying pending change so I called Godaddy to make sure everything was cool and the agent said they were doing some changes to the way we push the domain. I was pushing 2 to the same buyer, so yeah it was a pain and I had to wait until the buyer confirmed before the push process. Not a fan of this way at all!

 

[wwwweb]

I am sure something can be moved around to make the process smoother. I let the developers and policy team know and we will figure it out.

Thanks, for the feedback. Many of us here are shareholders, as well work closely with small businesses who are the core to Godaddys growth.

Hopefully we can all use our ideas to make things easier for these businesses, as they are hungry for online services, but intimidated by lack of technical know how at times.

Single step interactions work best with such clients, they tend to want to give up very quickly on technology, as they fear it at times. Doesn't have to be that way.

 

[Vito]

Ugh,

I just had 2 domains that were supposed to have been in my account this morning. From one members GD account and pushed into mine. All other times it has been immediate. This time a couple hours later and I still see nothing.

I was gonna create a thread, then luckily I saw this one at the top of the Forum. I read a few of the first posts on page 1, now I will go back and read more.

This could get messy. I am hoping this will not be another potential domain sales breaker because of people seeming to think they are getting ripped off by not receiving the name as quickly as we used to and then filing a chargeback, etc...

I see Joe Stylers post just a few up from here and just wanna say thanks @Joe Styler for looking into this mess.

Any help you can provide us will be very appreciated.

Vito

 

[Domain Monk]

I thought it was an error , called customer care and they cancelled the pending update status ...Even they were not aware ...Almost lost the deal

 

[Domain Monk]

Can any one confirm when iam pushing a domain with only email address and manually entering the buyer contact details , will the buyer also get a mail like I did ...How this works?

 

[Vito]

Can any one confirm when iam pushing a domain with only email address and manually entering the buyer contact details , will the buyer also get a mail like I did ...How this works?

No Namefork. I am the buyer here and have not received the domain or an email as of yet.
But here is exactly what has happened so far. This is a GD name already so this is an internal GD push.

I just bought this domain a few hours ago. Seller says he pushed it immediately after I paid. I actually have 2 coming in from 2 different sellers now but here is one scenario. Both transactions, same exact situation.

I have kept looking in my Incoming Account Changes page and see nothing.
And I have not received any emails from GD yet.
It has probably been 3-4 hours ago but seller has forwarded this email he just received from GD.

Contact info changes pending.
You have 5 days to approve the updates you requested to the domain(s) below.
ICANN, the organization that oversees domain name policies, requires confirmation of contact info changes from both current and new registrants. You requested updates for:

420DC/com
Review Contact Info Changes
We won't change anything unless we receive your approval within 5 days. To stop the update and remove the 5-day DNS domain lock, follow the cancellation instructions here.

If you need help or have questions about the approval process, call us 24/7 at +1 (480) 505-8877.
Please do not reply to this email. Emails sent to this address will not be answered.

Copyright © 1999-2017 GoDaddy Operating Company, LLC. 14455 N. Hayden Rd, Ste. 219, Scottsdale, AZ 85260 USA. All rights reserved.

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[wwwweb]

Ugh,

I just had 2 domains that were supposed to have been in my account this morning. From one members GD account and pushed into mine. All other times it has been immediate. This time a couple hours later and I still see nothing.

I was gonna create a thread, then luckily I saw this one at the top of the Forum. I read a few of the first posts on page 1, now I will go back and read more.

This could get messy. I am hoping this will not be another potential domain sales breaker because of people seeming to think they are getting ripped off by not receiving the name as quickly as we used to and then filing a chargeback, etc...

I see Joe Stylers post just a few up from here and just wanna say thanks @Joe Styler for looking into this mess.

Any help you can provide us will be very appreciated.

Vito

During my first incident with this, the buyer asked for a refund as they were just so confused, and couldn't understand why they couldn't accept a push like before. I explained it was a technical issue, and asked them to give me a day to get it sorted out. Luckily they really wanted the name, and were in agreement after claiming all this seemed shady. It took a phone call to the client, and a few calls to customer service, and online chat help to get it all sorted out.

In the end there were a few reps at Godaddy who really went above, and beyond to get it done, and thats what counts. It is not their fault it was implemented, this was done from a higher stance, but those execs need to understand the ramifications on how a small step can affect overall profits 6 months down the road. Names will start moving out of Godady's channel if sellers cannot provide their buyers with a clean, and simple push. There is no sugarcoating this situation. Nobody wants to change, and transfer out, but the parties who implemented this scenario do not realize the effects.

The domain I was selling to my client, I brought over from another registry, as this party already had a godaddy account, to godaddy, and then attempted to push it to them. Had I known this was the issue, I would have asked them to make a new account, and I would push it there only.

So now I purchased a godaddy transfer, this person is purchasing a web hosting package, and a slew of other services from godaddy. All this revenue would likely be averted, just on the basis of this push hiccup. Like I said I am a shareholder of godaddy, so anything that affects the jeporady of the bottomline irks me.

As for ICANN, they leave many loopholes as we have seen in the GTLD space, I am sure if others have found a way around it, Godaddy legal can also.

 

[Domain Monk]

To keep it simple how to push a domain now with GoDaddy ...

 

[Domain Monk]

No Namefork. I am the buyer here and have not received the domain or an email as of yet.
But here is exactly what has happened so far. This is a GD name already so this is an internal GD push.

I just bought this domain a few hours ago. Seller says he pushed it immediately after I paid. I actually have 2 coming in from 2 different sellers now but here is one scenario. Both transactions, same exact situation.

I have kept looking in my Incoming Account Changes page and see nothing.
And I have not received any emails from GD yet.
It has probably been 3-4 hours ago but seller has forwarded this email he just received from GD.

Contact info changes pending.
You have 5 days to approve the updates you requested to the domain(s) below.
ICANN, the organization that oversees domain name policies, requires confirmation of contact info changes from both current and new registrants. You requested updates for:

420DC/com
Review Contact Info Changes
We won't change anything unless we receive your approval within 5 days. To stop the update and remove the 5-day DNS domain lock, follow the cancellation instructions here.

If you need help or have questions about the approval process, call us 24/7 at +1 (480) 505-8877.
Please do not reply to this email. Emails sent to this address will not be answered.

Copyright © 1999-2017 GoDaddy Operating Company, LLC. 14455 N. Hayden Rd, Ste. 219, Scottsdale, AZ 85260 USA. All rights reserved.

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Yes I also got this email and domain is still in pending update ..How to proceed ?

 

[infosec3]

Nearly all my domains are at GoDaddy and most of my business depends on the ease of their system. Since most of my business is domain flipping and pushing the domain right after the client agrees, any obstacle in this regard is unwelcome.

I don't mind the confirmation email on my part as a seller, but if it also goes to the buyer, that is clearly an unnecessary step. This is news to me, since I pushed names a few days ago and did not have that problem. I have been using GoDaddy for about nine years and will continue to use it for the years to come (unless something major comes up), since about 8 out of 10 of my buyers already have a GoDaddy account and those who don't have one have no problem in creating it, since they have heard of them and seem to feel safe with the company, as opposed to some other less known registrar.

I have never voiced any criticism about GoDaddy, but I have had my share of frustrations with the company. I think some of their support people may need a little more training. Here are two examples why I say that.

Once I nearly lost a sale because the buyer was unwilling to provide his GoDaddy customer number. At that point I called GoDaddy and asked if there was any other way of pushing the domain. The rep. assured me that there was nothing to do in this situation, that he buyer had to provide their customer number. It was only after hours of looking for another way that I stumbled upon the fact that you can indeed push the domain using only the client's email and their physical address.

On a different situation, just a few days ago, I sold a name and the buyer, who knows nothing about domain push or transfer, decided to send me a GoDaddy Pro invitation so I can access part of his account and do the push acceptance and domain redirection for them. When I attempted to do it, I could access the account, but the push Accept button was unclickable. I called GoDaddy and, again, there was nothing the agent could do. So, what is the use of getting access to the account if some of the essential features are unavailable? I received no alternative, other than contacting the client to guide him over the phone on how to accept he push himself.

I do not feel GoDaddy is working toward making things easier for their customers, but just complicating matters. I am not sure what percentage of GoDaddy's business comes from domain investors, but it would not be a bad idea to either consult or hire a few domain investors on what will make their job easier, which, as a result, will only increase GoDaddy's business. However, I am assuming our worries as domain investors are relevant enough, but I may be wrong.

 

[bmugford]

I have a transaction that is likely to clear Monday. I will report back with my experience regarding the push process.

Brad

 

[Vito]

Ok GD update on my domains today.
Email came and I verified, then clicked on accept, like we have all done hundreds of times before.
Everything is done now. Just took a little longer than usual with an additional extra step. Being a seller already requires a little TLC and guidance with the buyer, we really don't need any more steps to explain and/or do.

I am like Infosec3 and probably like many others here. I rely on GD for their ease of their entire system of pshes, transfers out, transfers in, regging, NS updates, Contact updates, and the list of great things I am a fan of GD just goes on and on and on. I have worked tirelessly transferring as many of my domains over to GD because imo they have the best platform for us as domainers. Their Customer Service is pretty awesome too.

So, I would be one of the last people here to slam them for just a random issue or little one-off glitch. I understand, $hit happens. I am pretty well experienced and even I screw up once in a while during a transaction. The more I have read this thread and thought of my own experiences over there, I am a bit frustrated.

I have had the same problems wwweb, RJ, and Nat have explained, then a few more as of recently also. Little things like...My default contact settings have not shown up upon new domains coming in. My default phone number in contacts have been shorted. Meaning only 4 digits instead of all 10 so now I have to manually reset them. Default NS not being what I have set in default contacts.

I am not even close to leaving them and I love seeing all of their new bells and whistles but I just wish all of these little glitches that are adding up are being addressed. Sales are few and far between and we dont need any more excuses for any failed transactions. That's it.

I am not sure what percentage of GoDaddy's business comes from domain investors, but it would not be a bad idea to either consult or hire a few domain investors on what will make their job easier, which, as a result, will only increase GoDaddy's business. However, I am assuming our worries as domain investors are relevant enough, but I may be wrong.

I would bet at least half of their business is from domainers/domain investors. GD hiring one or a few of us would be a damn good idea. Chicago is a bit chilly right now so Arizona here I come!

 

[SlimPickins]

Thanks for bringing this up.... i came across this thread after doing 2 pushes yesterday and, thankfully, because of what I read here realized that things were NOT functioning like I expected and the push was not complete yet after all because I had ignored this "new" email assuming it was meant for the new owner and they just had to accept the push in their account and confirm the info was correct. I had assumed that, since there were no domains listed in the "outgoing account changes" a few hours later when I checked, everything had gone through but nope... instead the domain was listed with all my others as "pending update".


I now, STILL, have 1 domain listing as "changing account" since over 12 hours since I finally clicked the link in email, and another still only showing "pending update" although I clicked the link minutes after the other domain.... very annoying and slowed process, ughh......