- Impact
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While I have often received terrible customer service from eBay, I was shocked to hear a SUPERVISOR from the Resolution Department actually tell me it would not be possible to remove false feedback stating a domain was not transferred, if in fact, it actually had been since there was no way to prove it. He also made an incredibly asinine statement by saying it was a matter of OPINION since no tangible evidence existed. I stated an opinion is subjective (e.g., your mood today), whereas, stating a domain was not received after it was transferred would be construed as a FACT. I explained that domains are intangible, and essentially, intellectual property, which cannot be assigned a United States Postal Service (USPS) Tracking Number, etc. for delivery confirmation purposes. Of course, it is still possible for an individual to mail an empty box with a USPS Tracking Number and still have not sent promised item(s). Moreover, I explained the concept of performing a whois lookup but stipulated it was quite easy for domain owners to spoof the records with any contact information they desire. Not quite certain how this person became a supervisor given his complete lack of knowledge and customer service.
Bottom line up front, if a seller purchases a domain name then lies by leaving fraudulent and negative feedback stating it was not received, do not expect any support from eBay attempting to reconcile the issue!
In summary, SELLERS BEWARE who you are dealing with on eBay and do not expect any support from eBay customer service!
Bottom line up front, if a seller purchases a domain name then lies by leaving fraudulent and negative feedback stating it was not received, do not expect any support from eBay attempting to reconcile the issue!
In summary, SELLERS BEWARE who you are dealing with on eBay and do not expect any support from eBay customer service!
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