Dynadot

Why you should explore every Inquiry / Offer

Spaceship Spaceship
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As a domainer, one of the most crucial lessons I have learned is to carefully review all inquiries. Everything needs to be researched and verified. In order to respond to a potential buyer, I need to know everything I can about them, their company, financial situation, even other domains they may own. Why is this important you may ask?

1. It enables you to make an appropriate counter offer and or initial offer.

2. It will help determine if the inquiry is legitimate or a waste of time.

The other day I received an inquiry/offer through one of my parking providers. (Fabulous.com). It included Name, Email, Offer Price of $1,200, and IP address.

The email address came from gmail.com - which left me with very littleinformation about the individual who made the inquiry. I put the email address through all of the major search engines, seeing if I could find any indexed pages associated with this individual. No surprises here, nothing.

I then did the same with his full name. Unfortunately his name is relatively generic and pulled up many results. I dug a bit deaper and included his name in a few keywords that could be associated with the domain he inquired about. Again, little to no luck.

Finaly, I took the IP address and traced it back, hoping for a stroke of luck. Whats this? Finaly a break. As it turns out, the IP address the inquiry came from, is from a large publicly traded company, that has a very similar domain name in the industry.

Now knowing who I am dealing with, I have a better idea of what they can afford. When dealing with a larger business, the domains tend to go up in potential sales price, because larger businesses typically have larger budgets for these types of acquisitions. I personally never like to conduct negotiations via email, it makes it very difficult to judge a reaction of either party, and of course it slows down the process altogether.

I replied back with the following:

First Name,

Thank you for your offer of $1,200 for the domain SAMPLEDOMAIN.com - I would love to discuss the possible sale of this domain name with you via a telephone conversation if that is at all possible. What number could I reach you on, and what is a good time for you?

Sincerely,
My Name

Shortly after sending the email, I recieved a dreaded bounceback notice. Was this inquiry fake? Well, there is of course only one way to know for sure.

I sent an email to the companies support department, requesting contact information for the individual who's name appeared on the inquiry.

24 Hours later I recieved a response with an email address @CompanyName.com of the person who made the inquiry.

I responded with the following email:

First Name,

I am the owner of SAMPLEDOMAIN.com - I believe you sent an inquiry through our parking provider with an offer to purchase this domain. I was unable to respond to you at the email you provided, but was able to track you down using your IP address. I would love to discuss the possible sale of this domain name with you via a telephone conversation if that is at all possible. Please let me know.

Sincerely,
My Name

I then recieved the following response:

Hi Justin –

Thanks for the reply. That would be great, how is Monday 1pm pst? My contact info is listed below.

To Greater Success,

First + Last Name

Direct Number
Fax Number
Mobile Number

Next Step? Obviously going to respond confirming a phone call on Monday, but also I will be calling his office sometime this evening (after hours), in hopes of trying to discover his position or title with the company. Even what department he's in would be helpful with negotiations.

I will follow through with progress on this sale, and update the thread when I know more, or following my phone call on Monday.
 
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awesome info spade - or should i say sherlock ;)
seriously - VERY good information!
 
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yes...great info...thanks for being willing to share what your up to...btw...how do I trace an Ip like in your example?

thanks:)



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Stalker!

Just kidding. So true on "you never know." Some folks may have just sent a generic reply back to the gmail address and when it bounced, just said, 'oh well' and moved along with their lives.
 
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Spade, good prospective client/sale researching. Wish the best on this, and am interested in the play by plays if/when you may want to share. 'R' for posting and sharing.
 
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thanks for sharing this info Spade... really helpful
id ask the same question dentalpro did... how to trace an IP address

good luck for u
rep added
 
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Spade, I love your posts about offers and inquiries.
I was stupid enough to sell one of my domains without conducting appropriate research. What got me a couple of hundred bucks could've landed me a few thousands (because I did not negotiate; the buyer was from a very large public company).
 
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nice detective work, but even nicer diplomatic skills. all the emails you posted from yourself are textbook worthy models of polite, professional, personal, friendly, not pushy salesmanship. getting the frontline staff at the company to hand over the person's contact details. coup d etat.

edit: I've been using dnsstuff.com for years for ip/network investigation, only mentioning it in case it is useful for someone else as well.
 
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Excellent post Spade! Exciting stuff, imagining you as a Jason Bourne spy type now. :D

Waiting for next exhilarating installment.
 
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I called this evening to see if I could get anything revealing from the potential buyers Direct line. Perhaps a title or position within the company. It rang a few times and then went to Voice Mail with just his Name. I may try one other option early Monday, which would be to call their support line, and ask his position with the company. If I can say it correctly, they shouldn't have a problem telling me.

I'll update more next week.
 
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Very educational post Spade! Thanks for sharing. Will try a few of your tricks in the future.

I think this is true from the other standpoint also. Meaning from the stand point of the inquirer. Too many emails get ignored that I take the time to send. I can see why as there are too many insulting low ball offers. It can be quite exhausting sometimes. Just last week I had a top offer of $300 for thin.com for example. Pathetic fools like this wreck it for everyone!

When it comes to buying generic domains, I often pay well. Most do not know this and therefore assume I am another low-baller. So my emails get ignored. Those that take the chance and email me back are often surprised what I am willing to pay. For example: I just bought a domain for 35k this week, and the other party couldn't be happier about it! They mentioned that they are doubtful most of the time of genuine offers. Yet, like Justin points out, they took all inquiries seriously and it payed off eventually for them.

So don't be lazy! Unless, of course, you do not want to sell the name for any figure. Yeah right!
 
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Nice post Spade, I hope things work out for you. I think a lot of people don't even respond to offers that they think are to low (I could be wrong here). A couple hours of research could go a long way, the tools are out there to do this, just have to be smart about it.
 
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Thanks for sharing this with us. It was an informational read. Let us know how it all goes.
 
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Wow, very nice post. Thanks for sharing. :tu:
 
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...I love the researching bit, its half the fun of it :tu: Google is an amazing tool if you have a little to go on, sometimes you can even put a face (photo) to that mystery enquirer.

Looking forward to following this one, good luck Justin :)


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Spade said:


thanks much...great of you to offer this help to peeps.



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also for you sellers...dont always discount a low baller...I make low offers just to start a dialog and lets say a xxx offer to get communications going but may actually pay xx,xxx in the end. You never know whos on the line...


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I've often done the same type thing with research. It helps to know who you are negotiating with. Not only for budget, but for reputation, pay capacity, other domains they may be interested in, and to see if they are potential scammers.

One time I found out who a potential buyer was before responding, and found they were legitimate end users in their medical field. I registered several other TLD's of the name and a couple other names that may be of interest to them before counter offering. I actually sold them a package of about 4-5 names instead of just the one. Many end users don't know how to search for good generics, so I've created extra value by bundling my expertise in available domain searching into the sale.

Often a quick search will immediately weed out the appraisal scammers or hijackers as well.
 
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AdoptableDomains said:
One time I found out who a potential buyer was before responding, and found they were legitimate end users in their medical field. I registered several other TLD's of the name and a couple other names that may be of interest to them before counter offering. I actually sold them a package of about 4-5 names instead of just the one.

Very nice play.
 
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nice tips.
Since I don't park my names, how can I track IP?
If I don't insert any special code on my sites, can I still track the IP?
 
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cache said:
nice tips.
Since I don't park my names, how can I track IP?
If I don't insert any special code on my sites, can I still track the IP?

Cache, you could examine the emails you receive as well. In the headers, they track a lot of information which dis serves as much attention.
 
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Great thread Justin. The rep I just gave you made another green square appear in your rep bar... well deserved! :great:
 
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briman1970 said:
Great thread Justin. The rep I just gave you made another green square appear in your rep bar... well deserved! :great:

Thanks Brian,

I will be updating the thread sometime tomorrow afternoon, once the initial conversation is had about the domain name. More than likely I will spend about 45 minutes to an hour in the morning, figuring out what and how I want to say it....

Much of my negotiating is done with "feelers". I will open up with quite a few questions, and try to gauge how serious the desire to own the domain is. At one point, I would be happy with their offering price but at another, I want to maximize any possible revenue. The wheels are spinning, thats for sure.

Justin
 
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