Recently, a prospective client told me that a domain name is "not that important in comparison to our social handles". This CEO owned a company offering a valuable, physical product. To someone involved with domain names, this came as a shock but upon closer inspection, it shouldn't be a surprise. Social media is a powerful resource that connects you directly with your consumers and therefore, it is worth putting time and effort into creating a strong social media brand with regular, engaging content. More followers equals more potential clients. However, putting all a brand's resources into social media including the acquisition of a username, advertising and hiring a social media team, may be a dangerous strategy that some CEO's and brand leaders may not have considered. This belief is more relevant recently after I tweeted a news story in which Instagram took away a username to give to the Duke and Duchess of Sussex. The username, @sussexroyal was taken away from a British football fan and was replaced with @_sussexroyal_. According to the BBC report, "no-one from the Royal Family or from Instagram contacted him beforehand to ask if they could make the change". This should be frightening to hear for brands and social media influencers. I read through the terms of service of three of the biggest social networks to see whether they could take control of a username at will. Here are the results: Twitter - Source - 4. Using The Service (paragraph 2) Instagram - Source - Additional Rights We Retain Facebook - Source - 4.5.7 It's clear that from the terms we agree to when using these services, social networks are able to take control of any username in its system. There are instances online where usernames have been taken without prior warning such as this @girlfriend Instagram account or this situation where the @kathleen Instagram handle was given to a Facebook employee. Domain Names Are the Solution Putting content on social media is part of the typical marketing process of promoting a brand, service or product. However, especially in light of the facts above, more emphasis should be placed upon a central online location that is completely under the control of the company operating it. The solution to that is a domain name. Preferably, the best domain name that you can get to match your brand. The startup Pitch (founded in 2018), for example, has acquired the Twitter username @Pitch, but it has also likely placed significant resources into the acquisition of the Pitch.com domain name as its central location with links to its social media accounts. Consumers can easily navigate to the memorable Pitch.com domain name to find out more information about Pitch, and from there can follow links to social media. To investors, investment in a premium domain name shows a sense of permanence and confidence that could transform into funding. Jason Calacanis, for example, revealed that something that influenced him in his decision to invest in Calm was it’s ownership and use of the calm.com domain name. Whilst social media usernames are vital to a brand’s marketing strategy, the domain should be central to the company’s ecosystem and existence.