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strategy Is It Best To Negotiate Domain Name Offers Yourself?

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The Dan platform offered a simple responsive way for buyers and sellers to negotiate from an initial offer. While the seller did not have full buyer information, or communication outside the marketplace, nonetheless the system worked well for many. In just a few hours the two parties would often come to an agreement on price.

Afternic recently introduced a first iteration of a self-brokerage system that incorporates some features from Dan (and Uniregistry before that). This article will briefly cover how to use self-brokerage at Afternic, and also mention some of the many alternatives for those who like to negotiate themselves.

I also look at the general question of how to negotiate effectively, and whether it is better to handle negotiations yourself, or let an agent or broker do it.

Afternic Self-Brokerage Primer

Many were disappointed to learn that Self-Brokerage at Afternic is only available to sellers who have the Premium Tier of GoDaddy Discount Domain Club (DDC). That costs about $240 USD per year currently. The argument was made that the Domain Academy resources and tools that come with DDC Club place sellers in a more solid position to negotiate. There has been a lot of discussion, both here and elsewhere, among investors on that requirement.

Apparently about 100,000 are already members of the DDC. If one buys regularly at GoDaddy expired auctions or closeouts, which require a renewal, the annual fee is easily justified. For example, the cost of a .com renewal is roughly $11 less with Premium DDC, so with only 22 closeout or auction purchases per year, the annual cost of the club would be covered, even if you did not keep any domains at GoDaddy long term.

Assuming that you have an active DDC membership, here are the steps to start negotiating leads yourself at Afternic:
  1. Go to Afternic, but instead of signing in with your Afternic credentials, click the Sign In with GoDaddy button and use your GoDaddy credentials.
  2. It will prompt you to connect your GoDaddy account to your Afternic account, click Continue.
  3. Then choose ‘Link My Existing Account’ and enter your Afternic username and password. Now your accounts are linked, but you still need to turn on self-brokerage.
  4. Sign in to your Afternic account, in the left sidebar select Settings and from that Account. The first item will be to turn on self-brokerage, as shown below.
  5. Self-Brokerage only works for Custom Lander type with a Make Offer option (i.e. you can use Make Offer, or Buy It Now + Make Offer, or Buy It Now + Lease to Own + Make Offer). If changing many names lander at once, remember that you can select multiple names, then Lander Type.
  6. From the Afternic control panel under Sales you will now have a section called Self-Brokered Leads. The offer will appear there, where you can respond. You also will receive email notification.
Image-Afternic-Settings.png


For each lead you can accept, reject or counter, and include a message if desired. You will have location information, but not the complete identity of the person making the offer.

The potential purchaser needs to sign up for a GoDaddy account in order to make an offer. That will discourage some from making an offer, but offers will more likely be genuine.

@James Iles published a fuller description Introducing Self-Brokerage: Negotiate Your Sales at Afternic.

This is an initial version of Afternic Self-Brokerage, and it is expected to be refined and extended based on user experience. There is a Domain Name Wire interview with Alan Shiflett, GoDaddy Sr. Director of Domain Investor Product, Self-Brokering at Afternic. That indicates that some aspects of AI will likely be incorporated in the future to automate and assist responding to leads.

There is no change in the commission structure for self-brokerage at Afternic, and the transfer process is not changed, handled by Afternic Transfer Assurance.

Since self-brokerage or not is a setting in your Afternic panel, you can later turn it off if you want to try self-brokerage, but later decide that it is not for you.

Nikul Sanghvi Early Sale and Comment

Just the day after Afternic self-brokerage was released, @Nikul Sanghvi reported a successful negotiation and 4-figure sale of an .io domain name using the service. As he commented,
If you're open to accepting reasonable offers, the ability to communicate quickly and directly with a buyer should help to close more sales - especially in the sub-$10k price range.
He went on to add that the process was smooth, although he missed knowing the name of the potential buyer.
Comparing it to DAN, it felt like one big disadvantage was not seeing the buyer’s name. Along with country, that always helped a lot in being able to narrow down who the buyer might be — and then adapt negotiating strategy based on that.

Many Other Self-Brokerage Options

There are many other places that you can negotiate domain name offers. These range from registrar marketplaces like Dynadot or NameSilo, general marketplaces like Sedo or DomainEasy, Plus or Standard listings at Atom, subscription services like Efty or Sudos, and many other possibilities.

See the comprehensive list of lander and marketplace possibilities curated by @NameGroove Mega List of Landers.

NamePros Landers Allow Direct Negotiation

NamePros free landers allow direct communication and information on the buyer. You will know the name and email, and a company name and phone number if entered. Also, the location along with demographics, such as average salary, for that location.

Your Own Landers

Another option providing full control of leads and negotiations is to use your own landers.

Pros and Cons of Self Negotiation

Is it better to negotiate yourself, or to let an agent or broker do it? There definitely are potential advantages to having an agent or broker handle leads:
  • The buyer may prefer to deal with an agent, rather than directly with the seller.
  • Ideally in a large organization an agent can be available at any time of day or day of week.
  • An agent is less likely to become emotionally upset by offers or comments.
  • A large network of agents can cover many languages.
  • The agent may have handled more sales, and may have more expertise.
But the case can be made for the seller handling the negotiation.
  • The seller knows the domain best, and has probably researched it extensively prior to acquisition. This detailed knowledge of competitive names can help inform the negotiation. Every domain name is unique, and this advantage should not be overlooked.
  • Direct negotiation with the seller can be more efficient, since the agent may have to repeatedly get in touch with the seller to check on price flexibility.
  • Some sellers enjoy the negotiation part of the trade.
  • Some buyers may prefer to interact with the seller, and deal on a personal level.
I think, at the end of the day, it depends on the seller. For some, especially those with experience in domain selling and sales in general, self-negotiation will probably lead to more sales and stronger prices. For others, they will probably do better to let someone else handle the negotiation.

Have It Both Ways

If you do opt for self-negotiation in Afternic, you can at any point in the negotiation hand it over to Afternic agents.

There are other platforms such as Saw and DomainEasy that also allow you to move from self-negotiation to their brokers, with the corresponding change in commission.

Accept the First Offer?

Whether you use a marketplace based negotiation system, or negotiate following direct inquiries on a domain name, there are several questions that come up. If you get an offer that would be acceptable, should you counter offer anyway? I reached out to @bmugford, an experienced domain investor who has handled countless sales and effective negotiations, to get his view. This is what Brad said:
I will almost always counter.

If you take the first offer, you could be leaving a lot of money on the table. It might not pan out anyway.

I have found potential buyers often second guess their opening offer if you accept it.

The one exception to this is if I have dealt with a person before, it's a fair offer, and I know it will be an easy deal. In that situation, I might consider just accepting an offer.
A number of years ago @Soofi started a NamePros discussion on this topic: Counter or No Counter on an Opening Offer?. A variety of views are expressed in the resulting discussion.

Wait or Respond Immediately?

When I get an offer, I usually try to send a response as soon as possible. But is that a smart strategy? Does it make me look too eager to sell the domain name?

I asked Brad about this, and he responded:
I don’t follow a strict rule when it comes to responding. When, or if, I respond is normally related to how appealing the offer is. I am likely to be a lot more responsive when it comes to better offers.

What About Low Offers?

I asked @bmugford about responding to a very low initial offer.
When it comes to lowball offers and/or offers I think are going to be a pain, I am more likely to just ignore the offer or send a quick rejection message. If the buyer is serious, they will usually come back with a better offer.

Learning from Real Estate Offers

It is common to do offers and counter offers in real estate, and I wondered if there might be applicable lessons that would transfer to domain name negotiations.

One article I consulted was A Complete Guid to Real Estate Counteroffers by Emily Southey. One point that I think carries over is for the seller to have a clear understanding of their ideal price, but also the acceptable range, prior to getting offers. You might even want to privately record the minimum acceptable, target and ideal case price for each name in your portfolio.

That idea of acceptable price ranges is nicely covered by @abstractdomainer as the Zone of Possible Agreement (ZOPA) in the article Why Negotiations Fail. He references an article Best Alternatives to a Negotiated Agreement that provides additional background.

Negotiation from the Buyer Perspective

Long-time NamePros member @QBert started a discussion a few years ago on negotiation from the perspective of someone seeking to buy a domain name: Best way to negotiate down a significant counter offer?

What Type of Negotiator Are You?

In the latter part of the @Keith DeBoer interview with former FBI negotiator Chris Voss, Never Split The Difference: An Interview with FBI Negotiator Chris Voss, there is discussion of the different types of negotiator.
In order to be the consummate negotiator you need to use aspects of all three negotiator types: The Assertive, The Accommodator and The Analyst.You can go an awfully long way with just one of those types if you keep getting better and better at it. You just don’t get as far as you could have gotten using all three.
You can read more in his book Never Split The Difference: Negotiating As If Your Life Depended On It.

Share Your Thoughts

I invite readers to share their views on any aspects of domain name sales negotiation, such as:
  • Are you opting in to Afternic self-negotiation? Why or why not?
  • Do you enjoy direct negotiation?
  • Do you always counter an offer?
  • How quickly do you typically respond?
  • Do you prefer a platform where you can directly interact with the potential buyer?
  • Do you have experience with negotiations that started on NamePros landers?
  • Share your most successful negotiation from a low initial offer to a great sale.
  • What one piece of advice would you offer about negotiation?


Special thanks to @bmugford and @Nikul Sanghvi for their contributions to this article. Thanks also to all who have started NamePros discussions related to the topic of domain sales negotiation.
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
You won't know until you try. Personally I do prefer direct negotiations.

[edit] However I don't like mail negotiations, and dislike phone even more. Price form + optional message is best.
 
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It is not possible for any seller to do worse than an Afternic Broker.

I received 6 inquiries. 1 was confused and the remaining 5 STALLED.

That's a 100% failure rate.

No seller would let that happen to their own portfolio.
 
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Direct negotiations will always work best with 99% of domains simply due to the enhanced speed you will gain by doing the job yourself, rather than waiting a few days for a broker to finally get to your buyer. This rapid response time is incredibly important to selling, as no one likes to wait and wait and wait some more, just to get a price.

The other 1% are the ultra-premiums that have a high ticket price and the potential of long, drawn-out negotiations, so for those I would highly recommend a broker.
 
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100% better to negotiate all inbound inquiries yourself, setting the tone, pace, and expectations from a potential buyer.
GoDaddy bought Dan because they were eating Afternic's breakfast, lunch, and dinner.
The newly introduced self-brokerage is a joke as it requires extra cost via the DDC membership. I mean, come on!
 
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Direct negotiations will always work best with 99% of domains simply due to the enhanced speed you will gain by doing the job yourself, rather than waiting a few days for a broker to finally get to your buyer. This rapid response time is incredibly important to selling, as no one likes to wait and wait and wait some more, just to get a price.

Once an inquiry got lost in my mailbox and I answered a couple weeks later, quoting a low-5-figure price. I got an answer that the price is ok but they've already chosen another domain. So yeah, timely answer is important. On the other hand, I have buyers who answer 1-2 years later and strike a deal, so patience is equally important. :)

What is most crucially missing in the seller-broker-buyer triangle is the possibility to contact the buyer out of the blue with a better deal, for example I'm sometimes in the mood to do a xmas sale and contact leads that wend cold offering a better price (for mid-tier domains that I'm not particularly attached to). December is a good time, because people are generally in better mood and companies sometimes have some unspent budget here and there, so I usually sell some domains this way.
 
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Buyer:

I'd like to buy Singleword .com for $250k

Afternic:

We have some nice singleword-company .xyz for sale
 
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  • Are you opting in to Afternic self-negotiation? Why or why not?
  • No, you can achieve this at NamePros for free, Atom white label at 7.5% etc... no need to pay to join clubs.

  • Do you enjoy direct negotiation?
  • Yes, 20+ years of it. Build your own database of buyer information over losing your buyer info to companies that have their own portfolios to sell. Will they fight for your price for a piece of the pie or just offer one of their own domains cheaper and eat the whole pie?

  • Do you always counter an offer?
  • Usually, few times somebody came in way higher than I wanted so I accepted but rare that happens.

  • How quickly do you typically respond?
  • Better offers generally quicker responses. Lower offers I may debate even responding but I have turned initial $50 offer into $7500 before so ya never know.

  • Do you prefer a platform where you can directly interact with the potential buyer?
  • 20+ years majority of my sales are direct so a must for me.

  • Do you have experience with negotiations that started on NamePros landers?
  • Just starting to test them so well see how they do.


  • Share your most successful negotiation from a low initial offer to a great sale.
  • I've sold reg fee domains all over the board 1k, 8k, 16k, 50k etc... but the one mentioned above initial $50 offer that I almost ignored into $7500 was a nice surprise.

  • What one piece of advice would you offer about negotiation?
  • Pretend ya don't need the money even if you've been eating Ramen for 7 days straight. :ROFL:
 
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Hi

i feel like this article isa little biased, as it mainly focused on afternic and some justifications for cost of 'self-brokering". other platforms were mentioned but not with same step by step detailing

still....

  • Are you opting in to Afternic self-negotiation? Why or why not?
  • No, why, see @Acroplex post above

  • Do you enjoy direct negotiation?
  • one has to enjoy it, in order to get pleasure/knowledge from the experience

  • Do you always counter an offer?
  • No, if/when they are close to asking price

  • How quickly do you typically respond?
  • asap, because i wouldn't wait long if shoe was on other foot.

  • Do you prefer a platform where you can directly interact with the potential buyer?
  • Yes

  • Do you have experience with negotiations that started on NamePros landers?
  • No, don't use it

  • Share your most successful negotiation from a low initial offer to a great sale.
  • don't have any

  • What one piece of advice would you offer about negotiation?
  • even if you don't know wtf you're doing, act like you've done it before.


imo...
 
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  • Are you opting in to Afternic self-negotiation? Why or why not?
No, I'm retiring AM in favour of sedo landers, we'll see how it goes. Also I don't have the DDC sub any more.
  • Do you enjoy direct negotiation?
I enjoy it more when people just click Buy Now. :sneaky:
  • Do you always counter an offer?
Typically yes. But I don't always respond to inquiries (without an offer), especially for freshly acquired domains.
  • How quickly do you typically respond?
Same day, usually same hour if I'm at the office; longer if I'm away, I like to check to some details about the domain first, like previous offers/inquiries, google any recent news for the keyword etc.
  • Do you prefer a platform where you can directly interact with the potential buyer?
100%
  • Do you have experience with negotiations that started on NamePros landers?
Yes, all leads went cold (not that there were many).
  • Share your most successful negotiation from a low initial offer to a great sale.
Buyer's initial offer 10 PLN, countered 12,500 PLN within minutes - accepted and paid the next day
  • What one piece of advice would you offer about negotiation?
Don't get offended by lowball offers and don't ignore them. Buyers often have no idea what a domain might be worth and it's their way to get a conversation started (most will probably not lead to a sale, but it's still worth it for the few that do).
 
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I miss DAN and doing my own negotiations on my own names without having to buy membership to GoDaddy's club to do so. Just another cash grab from Greedy Daddy.

Their brokers are pretty terrible overall. They work for the buyer not the seller. They want to sell any name not your name. They are slow. DAN was lightning fast. The good old days...

If a person has a club membership they can do no worse self negotiating than what is in place without the paid membership.

Been hearing about regular leads and offers drying up since they rolled out self negotiation. Having to take extra step of creating an account to make offers seems like a possible hindrance to self negotiation.

But why would regular avenue leads be lowered since the rollout of self negotiation? Its pretty strange.
 
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i feel like this article is biased, as it mainly focused on afternic. other platforms were mentioned but not with same step by step detailing
Thanks for providing your answers @biggie, and for this comment. To reply why Afternic has mentioned in more detail that the other alternatives linked and mentioned:
  1. Self-brokerage at Afternic is new, whereas some others, like Sedo, have had self-negotiation unchanged for a long time, so not so much need of explaining procedures.
  2. When I surveyed NP reported sales, Afternic plays a very important role in sales for many. That is not true for me personally, but the data seems to say that even when we disagree with what they do, changes at Afternic are particularly important for the community.
  3. The steps are not completely obvious. You have to have DDC and link accounts and change the brokerage setting at Afternic and use custom landers. I thought outlining this would be helful to some. At the alternatives mentioned self-brokerage just happens automatically, you get a notification and link to respond to the offer. If one is thinking, by making things needlessly complex Afternic gets coverage, that is a fair comment.
That said, I accept your criticism and take it to heart. Even though the majority of the number of words have nothing to do with the Afternic option, by placing it first and in step form, the article may give that impression. I perhaps could have achieved (3) by only mentioning Afternic with the others, but with an appendix to the article at the bottom including the steps to get self-negotiation operational at Afternic. In retrospect, if rewriting the article, I would do that.

Thanks again for commenting. I assure you that each article I wrestle with finding the balance to giving enough detail that the article is practically useful to many NamePros readers, while at the same time not promote specific services to the detriment of others.

Bob
 
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Thanks so much for those who have provided their own take on the questions I posed at the end.

I try, not always successfully, to keep my personal opinions out of NP Blog posts, but in discussion I wanted to provide my personal answers to the questions.

  • Are you opting in to Afternic self-negotiation? Why or why not?
For now at least, I have opted in. I loved Dan and had many times done simple price negotiation, sometimes successful, sometimes not, on that platform. While this roll out at Afternic does not offer everything I hoped to see, I see little downside in opting in for me. That said, I do not currently use Afternic landers for the majority of my domains, so the self-negotiation possibility will not apply to most of my domains.
  • Do you enjoy direct negotiation?
I am a terrible negotiator in general, and don't like it, but I don't mind doing simple offer-counter offer negotation.
  • Do you always counter an offer?
Not always, and I remain torn whether I should or not. Sometimes I have not countered, and the buyer has ghosted. At other times, I countered and the buyer ghosted. I partly asked Brad who has way more experience on the topic to get the view of an expert on this question.
  • How quickly do you typically respond?
Most of the time within a few hours, but I have messed up more than once, probably losing at least one sale due to a tardy reply.
  • Do you prefer a platform where you can directly interact with the potential buyer?
Yes. But maybe not for a few specific domains.
  • Do you have experience with negotiations that started on NamePros landers?
Yes. Even though I don't yet have most of my names using them, I have had a number of negotiations, two of which resulted in sales. Another we agreed, but then buyer disappeared. One I messed by tardy reply. Another I probably hurt by a way too wordy and complex initial reply. Others did not reach a sale. I have found the process of direct interaction positive. I plan to move more names to NamePros landers.
  • Share your most successful negotiation from a low initial offer to a great sale.
I wish I had one to share.
  • What one piece of advice would you offer about negotiation?
Reply promptly, courteously and simply.
 
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ALWAYS Counter offer. You have nothing to lose, everything to gain. If they are stuck on initial price as long as you don't leave it months they are highly likely to still go ahead. I have gone back and got deals down even years later at initial offer when I changed by mind.

The buyer rarely gives their best offer in the first offer. Most negotiations I have managed to get the offer higher fairly easily.

Afternic brokers can be quite bad. The seem to chase up lowball/ no actual offers and often don't go after the more serious offers. No logic to it. I am positive they have lost me fairly straight forward deals, I would have closed.

Also you run the risk that they can just try and push the lead one of Namefinds domains instead as they make more on those.
 
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Brokers usually email potential buyers once every 7 days ...
I email potential buyers 7 times a day ... :ROFL:
 
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  • Do you prefer a platform where you can directly interact with the potential buyer?
Yes. But maybe not for a few specific domains.
Actually I don't get that part. Is there any platform out there?

Yes numerous options give you the email and name etc. so you can respond directly with the potential buyer, including NamePros own free landers, Efty, Sudos, etc. You can respond through their interface, but you also get the email, etc. details on offers through Atom standard listings.

-Bob
 
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I'm happy to let Afternic filter out bottom feeders, the clueless, the underfunded, etc.
 
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Always best to be involved in direct negotiations yourself. Even when dealing with a Broker. Who is going to carry out the definitive investigations as to the value of a good domain, certainly neither the interested party or indeed their representative. One wants it as cheap as chips and the other just wants his commission paid, whatever the sale price.

Now if we talking about a value of couple of hundred dollar domains . then don't waste your time. Pick a number and stick with it
 
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English is not my native language that's why i will prefer a domain broker.
 
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