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Old 11-23-2006, 08:59 PM   · #1
teclance
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support ticket software
Hi guys

I am in needs of a good support ticket software. One that would work when for example a customer sends an email to me it would open a support ticket.

One I use to use and really like was http://osticket.com/ but they haven't been active since huricane katrina.



Any suggestions are appreciated.

Also this is going to be used for ebay so when someone sends a question through ebay I am hoping for it to open a ticket.


thanks for the info in advance.


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Old 11-23-2006, 09:51 PM   · #2
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Old 11-23-2006, 11:36 PM   · #3
teclance
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oh wow there is a ton there.

thanks
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Old 11-24-2006, 04:20 AM   · #4
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i recommend Kayako support system. very nice.
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Old 11-24-2006, 05:33 AM   · #5
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Cerberus Helpdesk is one of the most popular, but can be pricey. There's also Deskpro, but it's not updated for a long time now. H2desk is also good I hear.
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Old 11-24-2006, 11:58 AM   · #6
teclance
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Hi Guys,

Thanks for the suggestions. I just found this one which actually works directly with ebay. I just started using it and am quite surprised.

https://www.hostedsupport.com/index...Sub=eBaySupport

Any body aggresively selling on ebay should take a look.

thanks guys for the hand.
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Old 11-24-2006, 01:36 PM   · #7
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Just as a future reference sort of thing, we use Intellodesk and love it.

http://www.intellodesk.com/

The only complaint is they had trouble in the past with the licensing server, but this has since been fixed. You can frequently catch their licenses on special sales.
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Old 11-24-2006, 09:06 PM   · #8
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i recommend Kayako support system. very nice.



I second that, Kayako is a very nice system, and Version 3 has a very nice setup for multiple staff members.
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Old 12-23-2006, 04:07 AM   · #9
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Forget OsTicket, The best free helpdesk is here:

http://community.finexe.com/index.php?topic=197
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