Anyone here with Hostmantis

prangers · 06-14-2011, 04:34 AM

Hi I have a hosting package with hostmantis , i have gone over my monthly bandwidth ,have been trying contact them for two days to upgrade, no reply from them . Am I going to get a big bill in for going over bandwidth ?

Thanks

paullopez · 06-15-2011, 12:53 AM

Simply Call them, I am sure they will assist you much better. As you are going to upgrade your package, so I think they won't charge you big bill. After all, as an exist customer you deserves some kind of privileges

WebIntellects - Rob · 06-15-2011, 07:35 AM

Am I mistaken, or the one of their representatives is also present at namepros? Try to contact them via rep.

SiberForum · 06-17-2011, 09:04 AM

Looks like there is no rep here, otherwise I believe they could give a reply.

Agree with Paul - give a call to the host. Also check WHT forum for reviews.

***iowadawg*** · 06-17-2011, 12:07 PM

I do not know his username here, but the owner is on namepros.
He is one of my advertisers and I have never seen anyone with any problems with host mantis.

vc · 06-17-2011, 12:46 PM

This is the user >> http://www.namepros.com/members/167256.html

They are usually quick to answer tickets from my experience.

.Andy · 06-17-2011, 07:05 PM

I've never had experience with them. However 2 days is to long. I would move on to a more helpful host.

paullopez · 06-18-2011, 05:47 AM

I think OP should tell now whether he received reply from them or not....

paullopez · 06-20-2011, 05:58 AM

Quote:

I haven't heard about it, look out for user-reviews.

You haven't heard about them? You surprised me!! I have seen their representative on forums and believe me, the way of their participation shows how good they are....may be they haven't seen this thread or OP's concern issue being solved now......

HostMID · 06-27-2011, 01:08 PM

As mentioned by other members, call them. Also, the owner is a member in this forum, you can send him a private message.

Hostlatch · 07-11-2011, 08:38 AM

You most likely won't get a huge bill, if you can show that you've been trying to contact them and if you read there terms of service or aup it should state if they do overage charges or not.

I know our systems, we allow the client to set the option in the control panel. "Suspend on Resource Limits Reached" - meaning the service will become suspended if the available resources have been reached so no overages are charged, but we usually allow some overages before we bill the client for them, as our bandwidth for the client is /per month, so if it's the 25th, and the month ends on the 30th and there 500mb over or up to 1GB we don't charge, but if it's anything over it's instantly billed to there client portal unless they've made some kind of contact to us to inform us about the usage that used.
????: NamePros.com http://www.namepros.com/web-hosting-discussion/718887-anyone-here-with-hostmantis.html

Regards

HostMantis · 07-27-2011, 05:43 PM

Originally Posted by prangers

Hi I have a hosting package with hostmantis , i have gone over my monthly bandwidth ,have been trying contact them for two days to upgrade, no reply from them . Am I going to get a big bill in for going over bandwidth ?

Thanks

Sorry, I didn't see this thread when it was created and haven't spent too much time on NP recently.

All tickets we receive are normally answered in minutes, so I cannot understand how you claim to not have received a response after two days if you were properly contacting us using our ticket system.

Hopefully this issue was resolved for you quickly and all of your questions/concerns regarding bandwidth overages were answered.
????: NamePros.com http://www.namepros.com/showthread.php?t=718887

If you can reply with your support ticket # for this issue so I can get more information regarding the time/date it was created and the time/date it was resolved, I would really appreciate it.

Thank you

06-14-2011, 04:34 AM	THREAD STARTER #1 (permalink)
prangers NamePros Member Join Date: Jun 2010 Posts: 125	Anyone here with Hostmantis Hi I have a hosting package with hostmantis , i have gone over my monthly bandwidth ,have been trying contact them for two days to upgrade, no reply from them . Am I going to get a big bill in for going over bandwidth ? Thanks __________________ www.dubstepblog.com

06-15-2011, 07:35 AM	#3 (permalink)
WebIntellects - Rob NamePros Regular Join Date: Nov 2009 Posts: 656	Am I mistaken, or the one of their representatives is also present at namepros? Try to contact them via rep. __________________ Use coupon "Rob" and get 10% discount for any payment! WebIntellects - Fully Managed Dedicated and since 1999. WebhostGIANT - Low cost hosting from $2.79!

06-17-2011, 09:04 AM	#4 (permalink)
SiberForum Senior Member Join Date: Dec 2007 Posts: 1,459	Looks like there is no rep here, otherwise I believe they could give a reply. Agree with Paul - give a call to the host. Also check WHT forum for reviews. __________________ Canadian .CA Domain Name Registration and Web Site Hosting Sibername.com is an ICANN/CIRA/Eurid Accredited Registrar.

06-17-2011, 12:07 PM	#5 (permalink)
*iowadawg* Business Member Join Date: Aug 2007 Location: Not in Texas Posts: 2,413 Follow @iowadawg	I do not know his username here, but the owner is on namepros. He is one of my advertisers and I have never seen anyone with any problems with host mantis. __________________ Say What? \| Blogging Anything Interesting

06-17-2011, 12:46 PM	#6 (permalink)
vc NamePros Regular Join Date: Sep 2010 Posts: 289	This is the user >> http://www.namepros.com/members/167256.html They are usually quick to answer tickets from my experience. __________________ vanilla.me - New/Transfer/Renew: $15 - The sweetest ccTLD Registrar

06-15-2011, 12:53 AM	#2 (permalink)
paullopez NamePros Member Join Date: Jan 2011 Location: US/De/Newark Posts: 27	Simply Call them, I am sure they will assist you much better. As you are going to upgrade your package, so I think they won't charge you big bill. After all, as an exist customer you deserves some kind of privileges

06-17-2011, 07:05 PM	#7 (permalink)
.Andy NamePros Regular Join Date: Feb 2007 Posts: 666	I've never had experience with them. However 2 days is to long. I would move on to a more helpful host. Last edited by .Andy; 06-17-2011 at 07:12 PM.

06-18-2011, 05:47 AM	#8 (permalink)
paullopez NamePros Member Join Date: Jan 2011 Location: US/De/Newark Posts: 27	I think OP should tell now whether he received reply from them or not....

06-27-2011, 01:08 PM	#10 (permalink)
HostMID NamePros Member Join Date: Sep 2010 Posts: 41 Follow @HostMID	As mentioned by other members, call them. Also, the owner is a member in this forum, you can send him a private message. __________________ ● Host MID - Affordable & Reliable Web Hosting \| Cpanel Shared Hosting ● 24/7 Support \| Cpanel \| Fantastico \| Softaculous \| RVSiteBuilder

07-11-2011, 08:38 AM	#11 (permalink)
Hostlatch NamePros Member Join Date: Jul 2011 Location: United States Posts: 27	You most likely won't get a huge bill, if you can show that you've been trying to contact them and if you read there terms of service or aup it should state if they do overage charges or not. I know our systems, we allow the client to set the option in the control panel. "Suspend on Resource Limits Reached" - meaning the service will become suspended if the available resources have been reached so no overages are charged, but we usually allow some overages before we bill the client for them, as our bandwidth for the client is /per month, so if it's the 25th, and the month ends on the 30th and there 500mb over or up to 1GB we don't charge, but if it's anything over it's instantly billed to there client portal unless they've made some kind of contact to us to inform us about the usage that used. ????: NamePros.com http://www.namepros.com/web-hosting-discussion/718887-anyone-here-with-hostmantis.html Regards

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