Fusedhosting.net Down?? Please help!

spycraft · 08-31-2009, 12:45 AM

Hello all,

It has come to my attention that all day today Fusedhosting has been down. All of my sites hosted with them are not working and I can't even access their site to make a support ticket.....

Furthermore, I don't have a backup of my sites, and I see that the company was recently sold to someone else, so I am REALLY concerned about this!

If anyone knows ANYTHING - PLEASE let me know.

Thanks in advance!

**Michelle** · 08-31-2009, 12:48 AM

I got an email yesterday from them saying they were gonna be down for an hour or so

spycraft · 08-31-2009, 12:52 AM

Originally Posted by mellowmasher

I got an email yesterday from them saying they were gonna be down for an hour or so

Thank you Michelle!
????: NamePros.com http://www.namepros.com/web-hosting-discussion/606892-fusedhosting-net-down-please-help.html

That's a little comforting. I didn't get such an email so I wasn't aware of that.

Then again, it has been much longer than an hour right? Is your personal blog hosted with them? Are you at all concerned about it?

**Michelle** · 08-31-2009, 12:55 AM

Yes my blog is there and I am not concerned at this time

spycraft · 08-31-2009, 01:01 AM

Originally Posted by mellowmasher

Yes my blog is there and I am not concerned at this time

Good to know that

????: NamePros.com http://www.namepros.com/showthread.php?t=606892

You are far more experienced than I - so let me know when you start getting concerned so that I can then get crazy!

Thanks Michelle!

pcp · 08-31-2009, 01:05 AM

I got an email about the hour for maintenance, but it seems to have been down two or three times in the last 24 hours. Didn't know about the change of ownership.
Have been extremely happy with fused so far and am hoping that they will continue their excellent service.
Maybe a rep can inform us if there are any issues...

spycraft · 08-31-2009, 01:08 AM

Originally Posted by pcp

I got an email about the hour for maintenance, but it seems to have been down two or three times in the last 24 hours. Didn't know about the change of ownership.
Have been extremely happy with fused so far and am hoping that they will continue their excellent service.
Maybe a rep can inform us if there are any issues...

I have been extremely happy with fused up until last month. I started developing sites not too long ago and fused was my first host. Almost no downtime at all and a high quality support. A month ago, I started noticing downtimes. I made a support ticket - I got a reply about 5 days later... Don't get me wrong but chances are I'll be switching hosts after this. I never got the email...

**Michelle** · 08-31-2009, 01:08 AM

Originally Posted by pcp

Have been extremely happy with fused so far and am hoping that they will continue their excellent service.
????: NamePros.com http://www.namepros.com/showthread.php?t=606892
Maybe a rep can inform us if there are any issues...

Same here

Lets hope it continues

~ServerPoint~ · 08-31-2009, 03:33 AM

I believe they need to inform all customers not just part of them about the expecting downtimes

**Michelle** · 08-31-2009, 03:37 AM

Originally Posted by spycraft

Good to know that

????: NamePros.com http://www.namepros.com/showthread.php?t=606892

let me know when you start getting concerned so that I can then get crazy!

Thanks Michelle!

Alittle concerned now

Who owns it now does anyone know?

bastian · 08-31-2009, 04:19 AM

Originally Posted by mellowmasher

Alittle concerned now

????: NamePros.com http://www.namepros.com/showthread.php?t=606892

Who owns it now does anyone know?

Where does it say that there are new owners ? I think Joe there should write here.

This sucks !

~ServerPoint~ · 08-31-2009, 04:31 AM

Originally Posted by bastian

Where does it say that there are new owners ? I think Joe there should write here.
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

This sucks !

He will not unless you invite him. I believe he can't monitor so big number of the forums at the same time

Mujahid · 08-31-2009, 05:04 AM

I'm also using fused hosting and they're down for more than 14 hours. I didn't received any mailing regarding the down time. I just wonder when the down time is over because I need to start my website tonight as i promised with my users.

UPDATES:

I Just rechecked. The server is up now.

spycraft · 08-31-2009, 07:10 AM

Server working now..... Then again, that's not acceptable. I lost money today and I was never made aware of a downtime so that I could plan accordingly.

How can Fused claim:

# 99.9% server uptime
# 24/7 friendly support
?????

Quite frankly - I haven't seen either ever since it changed hands. 5 days to reply to a simple question through a support ticket is definitely no 24/7 and more than a day downtime is definitely not .1%
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

I don't know what to say... Anybody have any recommendations for a cheap, yet reliable, reseller hosting plan? Something like the way Fused used to be? I know that those two qualities almost never go hand by hand but you never know

SimpleMan · 08-31-2009, 07:25 AM

Sorry folks, but it's time to move if that is the case. I'm not here to down a competitor, but I'm seeing that this host has new owners and it's supposed to be down for an hour but ends up being down for 14 hours? Have you attempted to contact them to see what exactly went on?

Mujahid · 08-31-2009, 12:36 PM

Neither I can upload files nor I can move them to other folders. Anyone facing this problem?

SimpleMan · 08-31-2009, 01:39 PM

What sort of error message are you getting Mujahid?

Jack · 08-31-2009, 03:15 PM

Hello,
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

Unfortunately my response is limited due to the contract we have with the new owners.

If you have any queries or concerns please contact them directly at support@fusedhosting.net and they will be more than happy to assist.

The new owners of Fused have come in recently, but I am positive that they will continue with the high quality service Fused Hosting has been providing for years. As I am no longer on the staff team, I cannot provide a reason behind the downtime but I can reassure all current customers that Fused Hosting will be continuing and your data is perfectly safe as the daily backups that Fused has provided our shared/reseller customers continues.

The have the resources and experience to take Fused further than Joe and I were able to as students.

Joe · 08-31-2009, 03:29 PM

I apologise to hear of your issues with FusedHosting.net

FusedHosting.net has indeed changed ownership, due to myself and Jack (as well as other staff members) needing the time to focus on critical stages in our education. Me and Jack tried our very hardest to maintain the absolute best hosting service we could offer, and that was shown ten fold in our increase in sales and our fantastic reputation.

As I am sure you can understand due to contracts and legalities, my own (and Jack's) hands are tied. All I can say is the server is the same server as it was before.

Good luck and I hope you stay with Fused.

jkennedy · 08-31-2009, 06:39 PM

I tried setting up a new account with fused and still have not even received my cpanel info. The new customer support kept sending me my billing login info instead. As of yesterday I have not even received any more response from them.

Guess it's time to try and get a refund and move on to a new host.

Too bad.... I really liked Fused.

pcp · 09-01-2009, 12:35 AM

Thanks Jack and Joe for your posts.
I was always extremely happy with the excellent service you provided and wish you well with your future endeavours.

It would be a shame for the new owners to lose all the goodwill and great reputation that Jack and Joe built.
The issue for me is less that they are down AGAIN, and more an almost total lack of communication - no emails about the problem, other members reporting delayed responses and so on.

Personally, I don't yet want to switch hosts but I would like to see the issue fixed and better communication.

**Michelle** · 09-01-2009, 12:41 AM

Yea they are down again

spycraft · 09-01-2009, 12:46 AM

Originally Posted by mellowmasher

Yea they are down again

Yeap... Maybe we should gather up and ask for a refund or something. Good thing I made backups as soon as they were up yesterday! I had a feeling it wasn't going to last long.

Such a pity when something good changes hands and "dies" like that...

SiberForum · 09-01-2009, 12:52 AM

If you do not agree with all downtimes and other things I suppose you need to act and change your web hosting company unless you like the pain.

pcp · 09-01-2009, 01:00 AM

Originally Posted by spycraft

Yeap... Maybe we should gather up and ask for a refund or something. Good thing I made backups as soon as they were up yesterday! I had a feeling it wasn't going to last long.
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

Such a pity when something good changes hands and "dies" like that...

I share your frustration, but am hoping they will fix the problem quickly and communicate better in the future.
Every host can have problems but in my opinion the lack of communication is not acceptable.
I just emailed them...

---------- Post added at 07:00 AM ---------- Previous post was at 06:56 AM ----------

With all due respect to Sibername and Crazytech, running down a competitor like this does not seem very professional IMHO, and does not make me likely to consider your services should I decide to change.

08-31-2009, 12:45 AM	THREAD STARTER #1 (permalink)
spycraft NamePros Regular Join Date: Mar 2009 Posts: 388	Fusedhosting.net Down?? Please help! Hello all, It has come to my attention that all day today Fusedhosting has been down. All of my sites hosted with them are not working and I can't even access their site to make a support ticket..... Furthermore, I don't have a backup of my sites, and I see that the company was recently sold to someone else, so I am REALLY concerned about this! If anyone knows ANYTHING - PLEASE let me know. Thanks in advance! __________________ WTS 100+ Domains - Quitting - Getting Rid Of Everything - CRAZY Prices ----------------------->CLEARANCE - 150 Domains<-----------------------

08-31-2009, 01:05 AM	#6 (permalink)
pcp NamePros Regular Join Date: Jan 2008 Location: Australia Posts: 790	I got an email about the hour for maintenance, but it seems to have been down two or three times in the last 24 hours. Didn't know about the change of ownership. Have been extremely happy with fused so far and am hoping that they will continue their excellent service. Maybe a rep can inform us if there are any issues... __________________ ...

08-31-2009, 03:33 AM	#9 (permalink)
~ServerPoint~ NamePros Regular Join Date: Nov 2007 Posts: 990	I believe they need to inform all customers not just part of them about the expecting downtimes __________________ ServerPoint.com - a true hosting company offering online presence solutions since 1998 Web Hosting, colocation, dedicated servers, Virtual Private Server (VPS) hosting *Wholly owned multi homed network, servers and facilities*

08-31-2009, 05:04 AM	#13 (permalink)
Mujahid NamePros Regular Join Date: Apr 2007 Location: Pakistan Posts: 450 Follow @mujahidishtiaq	I'm also using fused hosting and they're down for more than 14 hours. I didn't received any mailing regarding the down time. I just wonder when the down time is over because I need to start my website tonight as i promised with my users. UPDATES: I Just rechecked. The server is up now. __________________ ePaisa.PK \| Earn Money Online from Pakistan peepri \| Articles,Columns, News & Information I'm a freelance PHP WEB DEVELOPER \| PM me if you need some work Last edited by Mujahid; 08-31-2009 at 06:22 AM.

08-31-2009, 07:10 AM	THREAD STARTER #14 (permalink)
spycraft NamePros Regular Join Date: Mar 2009 Posts: 388	Server working now..... Then again, that's not acceptable. I lost money today and I was never made aware of a downtime so that I could plan accordingly. How can Fused claim: # 99.9% server uptime # 24/7 friendly support ????? Quite frankly - I haven't seen either ever since it changed hands. 5 days to reply to a simple question through a support ticket is definitely no 24/7 and more than a day downtime is definitely not .1% ????: NamePros.com http://www.namepros.com/showthread.php?t=606892 I don't know what to say... Anybody have any recommendations for a cheap, yet reliable, reseller hosting plan? Something like the way Fused used to be? I know that those two qualities almost never go hand by hand but you never know __________________ WTS 100+ Domains - Quitting - Getting Rid Of Everything - CRAZY Prices ----------------------->CLEARANCE - 150 Domains<-----------------------

08-31-2009, 12:48 AM	#2 (permalink)
Michelle Be Happy... Don't Worry Join Date: Jul 2005 Location: UK Posts: 16,048	I got an email yesterday from them saying they were gonna be down for an hour or so

08-31-2009, 12:55 AM	#4 (permalink)
Michelle Be Happy... Don't Worry Join Date: Jul 2005 Location: UK Posts: 16,048	Yes my blog is there and I am not concerned at this time

08-31-2009, 07:25 AM	#15 (permalink)
SimpleMan NamePros Expert Join Date: Oct 2004 Location: South Carolina Posts: 5,050	Sorry folks, but it's time to move if that is the case. I'm not here to down a competitor, but I'm seeing that this host has new owners and it's supposed to be down for an hour but ends up being down for 14 hours? Have you attempted to contact them to see what exactly went on?

08-31-2009, 12:36 PM	#16 (permalink)
Mujahid NamePros Regular Join Date: Apr 2007 Location: Pakistan Posts: 450 Follow @mujahidishtiaq	Neither I can upload files nor I can move them to other folders. Anyone facing this problem? __________________ ePaisa.PK \| Earn Money Online from Pakistan peepri \| Articles,Columns, News & Information I'm a freelance PHP WEB DEVELOPER \| PM me if you need some work

08-31-2009, 01:39 PM	#17 (permalink)
SimpleMan NamePros Expert Join Date: Oct 2004 Location: South Carolina Posts: 5,050	What sort of error message are you getting Mujahid?

08-31-2009, 03:15 PM	#18 (permalink)
Jack NP Veteran Join Date: Oct 2005 Location: UK Posts: 474 Follow @jackheskett	Hello, ????: NamePros.com http://www.namepros.com/showthread.php?t=606892 Unfortunately my response is limited due to the contract we have with the new owners. If you have any queries or concerns please contact them directly at support@fusedhosting.net and they will be more than happy to assist. The new owners of Fused have come in recently, but I am positive that they will continue with the high quality service Fused Hosting has been providing for years. As I am no longer on the staff team, I cannot provide a reason behind the downtime but I can reassure all current customers that Fused Hosting will be continuing and your data is perfectly safe as the daily backups that Fused has provided our shared/reseller customers continues. The have the resources and experience to take Fused further than Joe and I were able to as students. __________________ ~Jack

08-31-2009, 03:29 PM	#19 (permalink)
Joe Senior Member Join Date: Oct 2005 Location: Kent ~ U.K. Posts: 3,209	I apologise to hear of your issues with FusedHosting.net FusedHosting.net has indeed changed ownership, due to myself and Jack (as well as other staff members) needing the time to focus on critical stages in our education. Me and Jack tried our very hardest to maintain the absolute best hosting service we could offer, and that was shown ten fold in our increase in sales and our fantastic reputation. As I am sure you can understand due to contracts and legalities, my own (and Jack's) hands are tied. All I can say is the server is the same server as it was before. Good luck and I hope you stay with Fused. __________________ Myself and "JackHeskett" are no longer associated with FusedHosting.net. Please pipe all PMs to admin [at] fusedhosting.net.

08-31-2009, 06:39 PM	#20 (permalink)
jkennedy Senior Member Join Date: May 2005 Location: M-Town Posts: 1,115 Follow @midsouthwebdev	I tried setting up a new account with fused and still have not even received my cpanel info. The new customer support kept sending me my billing login info instead. As of yesterday I have not even received any more response from them. Guess it's time to try and get a refund and move on to a new host. Too bad.... I really liked Fused. __________________ ...Pimpin down the street in my electro-elastic shoes... 1SickMind.com - Musician-Spot.com I need work. If you need a site design, logo, script install, anything. Please let me know.

09-01-2009, 12:35 AM	#21 (permalink)
pcp NamePros Regular Join Date: Jan 2008 Location: Australia Posts: 790	Thanks Jack and Joe for your posts. I was always extremely happy with the excellent service you provided and wish you well with your future endeavours. It would be a shame for the new owners to lose all the goodwill and great reputation that Jack and Joe built. The issue for me is less that they are down AGAIN, and more an almost total lack of communication - no emails about the problem, other members reporting delayed responses and so on. Personally, I don't yet want to switch hosts but I would like to see the issue fixed and better communication. __________________ ...

09-01-2009, 12:41 AM	#22 (permalink)
Michelle Be Happy... Don't Worry Join Date: Jul 2005 Location: UK Posts: 16,048	Yea they are down again

09-01-2009, 12:52 AM	#24 (permalink)
SiberForum Senior Member Join Date: Dec 2007 Posts: 1,456	If you do not agree with all downtimes and other things I suppose you need to act and change your web hosting company unless you like the pain. __________________ Canadian .CA Domain Name Registration and Web Site Hosting Sibername.com is an ICANN/CIRA/Eurid Accredited Registrar.

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Fusedhosting.net Down?? Please help!

All fusedhosting.net sites are down !