Anyone had experience with NameCheap hosting?

Dozi Domains · 11-18-2008, 06:59 PM

Has anyone hosted with NameCheap.com? Their hosting plans are pretty reasonable but I would like some input from people who have used them.

I bought a small size website (won't expand in size) that included hosting, US$9 per month or lowest US$5 if you pay for 12 months in advance, total of US$60 a year, where NameCheap basic plan starts at US$40.00 a year.

What hurts even more is that if I want to transfer the website to another host, I have to pay the Seller US$30.00! Is this normal Modus Operandi?

weblord · 11-18-2008, 07:02 PM

nope, not for me. i can DIY
????: NamePros.com http://www.namepros.com/web-hosting-discussion/534737-anyone-had-experience-namecheap-hosting.html
usually it's what seller and buyer agrees, why not hire someone you can bargain the price a little bit.

Originally Posted by Dozi Domains

What hurts even more is that if I want to transfer the website to another host, I have to pay the Seller US$30.00! Is this normal Modus Operandi?

Dozi Domains · 11-18-2008, 07:33 PM

Yeah, I will know better next time. Unfortunately I got caught when I started out a few months ago & knew nothing about the business. The webdesigner is also a webhost reseller. The initial advert did not mention the transfer fee .

By the way, this post in no way reflects any transaction done on Namepros, I bought the website via another channel before joining here.

~ServerPoint~ · 11-18-2008, 11:03 PM

Look at your control panel and specify how much sources you are currently use, then place request here on the offers section and you will get some offers from namepros members

shockie · 11-19-2008, 12:17 AM

wow, $9 a month is easily double what you're probably using...

~ServerPoint~ · 11-19-2008, 01:25 AM

Just keep the domain name and web hosting separately and you will have possibility move easily

Dozi Domains · 11-19-2008, 03:48 AM

Ok guys, here's my tale of woe. I bought 2 x websites, if you go into my novice html shopping mall landing page you can activate the 2 x wordpress sites from there. The Doggy Shop size is 13.2 Meg, the Toy Shop is 58 Meg.

Ok, I knew little about websites & was looking for a part time business to run from home, so I bought these for AU$300.00! The seller sells these as "automated, established websites" on eBay. However, all you are buying is a template, you are not buying the most important ingredient, traffic !

After the sale I realised there are cheaper Hosting options. The seller is a reseller for Hostgator & wants US$30 to transfer the website hosting to another webhost? No-one else seems to have heard of such a charge? Is this normal?

Off topic, I also got sold a "Directory Submitter" for US$44-00. You basically get a list of 3,000 Directories to submit your sites to. I can find my own web directories free of charge, so asked for a refund.
????: NamePros.com http://www.namepros.com/showthread.php?t=534737

These Websites are nothing but Widgets stored in a Wordpress frame, you can DIY.

I will look at other Hosting options, thanks.

CrazyTech · 11-19-2008, 07:45 AM

Quote:

After the sale I realised there are cheaper Hosting options. The seller is a reseller for Hostgator & wants US$30 if I transfer the website hosting to another webhost? No-one else seems to have heard of such a charge? Is this normal?

No, this is not normal. It is a prime example of someone out to cheat folks out of money. However, was this "fee" posted in the auction itself? If not, I'm afraid that he might have you. Otherwise, I'd look at contacting ebay if it was not there and let them know about this swindler. (If I have understood correctly that this guy wants $30 for you to transfer the website period and not just that he charges $30 to transfer the website.)
????: NamePros.com http://www.namepros.com/showthread.php?t=534737

I'd find a good host that specializes in hosting and get them to move the website for you.

Dozi Domains · 11-19-2008, 01:31 PM

CrazyTech,no the $30 fee was not mentioned pre sale.

After the sale you get a URL to a site, I quote :

Quote:

If you wish for us to transfer the site to another host we do charge a $30 fee to do so. You can pay the fee here and then we will contact you requesting the details we need to do the tranfser. If you are hosting with us you don't need to worry about this.

I can pm the URL to anyone interested. Thanks for listening to my woes, I hope this helps someone else before they buy. If I get out the "deal", I will look around for hosting here.

CrazyTech · 11-19-2008, 02:42 PM

Eh, just looks to me like they charge $30 for them to move it, which is not wrong. Simply have your new host move it over - you do have control of the domain name, correct?

Dozi Domains · 11-19-2008, 03:09 PM

Ok, tks for clarifying that then, I was not sure, I've never changed hosts before. Yes, I control the Domain Name. I just did not realise one could pay such a large fee just to get a website transferred to another hosting company if you don't know how to do it yourself.

SiberForum · 11-20-2008, 12:27 AM

Web hosting and domain names are different things and they are tied with each other. Nameservers at the domain CP and domain name written on the web hosting panel. It seems that on Namecheap you should to have separate accounts or separate section at least with one account

microvps · 11-21-2008, 06:30 AM

I have seen similar threads on the other forums and I have to say that this company is domain name registrar first of all and they are not web hosting provider. I'm sure that web hosting services aren't their core services.

Dozi Domains · 11-21-2008, 02:09 PM

Hi Micro, you are right. 3 x reasons for my interest in NameCheap.com hosting:

1. Customer support! soooooo impressive! They had humble beginnings, so still eager to please, which is great for newbies who don't know the pitfalls of webhosting.

2. They have a good infrastructure

3. Very affordable for starter owners of small size sites (myself included)

suthnautr · 12-09-2008, 01:00 PM

I have a script I put up that worked when PeopleHost had it.... then it stopped working - JUST after NameCheapHosting took over.

I copied the script to another hosting platform (HostMonster.com) and it still works. So NameCheapHosting support in the Ukraine (NameCheap itself is registered in California) tells me it's the script... contact the vendor... no support for PHP... etc. etc. Meanwhile this script that was working for a year and still works on another server with HostMonster - STILL WORKS - Just not on NameCheapHosting's servers (wherever they are)! My clients were doing quarter million dollar sales from this form - until NameCheapHosting took over and it all stopped working over six weeks ago - and I knew absolutely nothing about it since the forms are voluntary and nobody knew that it had stopped sending.
????: NamePros.com http://www.namepros.com/showthread.php?t=534737

Now the owner of the company I built the web site for is acting like I'm history - fired - caput - gone -done - burnt - adios amigo out the door.

I have one word to describe NameCheapHosting right now: It s@#!s.

The only problem I have right now is I just put in ELEVEN hours of live support and email support trying to get someone who is not a total idiot to do just one thing: Check the two identical existing forms by putting in an email address in each (can be a fake email) and clicking on "submit" to see that it's the server, not the script.

After eleven and a half hours they have yet to do the one thing that will verify that I am right - which tells me that they are either not interested in fixing the real issue, or are not technically capable - in other words, Ukranians with bogus credentials who got internet jobs but don't know what they are doing.

Originally Posted by Dozi Domains

Has anyone hosted with NameCheap.com? Their hosting plans are pretty reasonable but I would like some input from people who have used them.

I bought a small size website (won't expand in size) that included hosting, US$9 per month or lowest US$5 if you pay for 12 months in advance, total of US$60 a year, where NameCheap basic plan starts at US$40.00 a year.

What hurts even more is that if I want to transfer the website to another host, I have to pay the Seller US$30.00! Is this normal Modus Operandi?

You want good hosting with 24/7/365 live support, both online and by telephone? The ability to host up to 1,000 sites? Free unlimited email accounts, FTP accounts, disk space, bandwidth, SQL databases....? Go with HostMonster.com for just about $85 a year - two year deal (you pay $165~).

NameCheapHosting? Richard Kirkendall is NameCheap.com. He bought the hosting company "PeopleHost.com". Type: peoplehost s---s (fill in the missing letters) into Google and read the absolute nightmare stories.

Namecheaphosting still has the same problems - they double bill every client I have each and every time until the client complains. Their live support is all in the Ukraine - so their help is virtual and it isn't very helpful - I tried being nice to them, but after almost 12 hours I told them to byte me. Don't go with NameCheapHosting - they are just no good. Seemed like the new support was willing to be good - but not any longer. That died three months after Richard Kirkendall took over.

Sorry Richard - You have to pay attention to what your customers are saying. I called California three times and left a message and my number and have yet to get any response. After almost 12 hours now dealing with this issue I'm having and not getting anywhere - all my good will is PERMANENTLY GONE.
????: NamePros.com http://www.namepros.com/showthread.php?t=534737

A warning to the rest of you - keep away from NameCheapHosting. The name registration is fine - that part works - but hosting? NOT MAXWORTHY!

~ServerPoint~ · 12-09-2008, 11:57 PM

Hmm. so they have bought another web hosting company?

wally33 · 12-10-2008, 02:27 AM

Originally Posted by ~ServerPoint~

Just keep the domain name and web hosting separately and you will have possibility move easily

Agreed, always get the domain and hosting from 2 different companies, don't keep all the eggs in 1 basket...

NameCheapHosting · 12-10-2008, 04:08 AM

Originally Posted by microvps

I have seen similar threads on the other forums and I have to say that this company is domain name registrar first of all and they are not web hosting provider. I'm sure that web hosting services aren't their core services.

This is absolutely wrong. We are as much a web hosting company as we are a domain registrar and we are equally good with both services. We will be rebranding our hosting services in the new year to underline this.

Originally Posted by suthnautr

I have a script I put up that worked when PeopleHost had it.... then it stopped working - JUST after NameCheapHosting took over.

I copied the script to another hosting platform (HostMonster.com) and it still works. So NameCheapHosting support in the Ukraine (NameCheap itself is registered in California) tells me it's the script... contact the vendor... no support for PHP... etc. etc. Meanwhile this script that was working for a year and still works on another server with HostMonster - STILL WORKS - Just not on NameCheapHosting's servers (wherever they are)! My clients were doing quarter million dollar sales from this form - until NameCheapHosting took over and it all stopped working over six weeks ago - and I knew absolutely nothing about it since the forms are voluntary and nobody knew that it had stopped sending.

Now the owner of the company I built the web site for is acting like I'm history - fired - caput - gone -done - burnt - adios amigo out the door.

I have one word to describe NameCheapHosting right now: It s@#!s.

The only problem I have right now is I just put in ELEVEN hours of live support and email support trying to get someone who is not a total idiot to do just one thing: Check the two identical existing forms by putting in an email address in each (can be a fake email) and clicking on "submit" to see that it's the server, not the script.

After eleven and a half hours they have yet to do the one thing that will verify that I am right - which tells me that they are either not interested in fixing the real issue, or are not technically capable - in other words, Ukranians with bogus credentials who got internet jobs but don't know what they are doing.

You want good hosting with 24/7/365 live support, both online and by telephone? The ability to host up to 1,000 sites? Free unlimited email accounts, FTP accounts, disk space, bandwidth, SQL databases....? Go with HostMonster.com for just about $85 a year - two year deal (you pay $165~).

NameCheapHosting? Richard Kirkendall is NameCheap.com. He bought the hosting company "PeopleHost.com". Type: peoplehost s---s (fill in the missing letters) into Google and read the absolute nightmare stories.
????: NamePros.com http://www.namepros.com/showthread.php?t=534737

Namecheaphosting still has the same problems - they double bill every client I have each and every time until the client complains. Their live support is all in the Ukraine - so their help is virtual and it isn't very helpful - I tried being nice to them, but after almost 12 hours I told them to byte me. Don't go with NameCheapHosting - they are just no good. Seemed like the new support was willing to be good - but not any longer. That died three months after Richard Kirkendall took over.

Sorry Richard - You have to pay attention to what your customers are saying. I called California three times and left a message and my number and have yet to get any response. After almost 12 hours now dealing with this issue I'm having and not getting anywhere - all my good will is PERMANENTLY GONE.

A warning to the rest of you - keep away from NameCheapHosting. The name registration is fine - that part works - but hosting? NOT MAXWORTHY!

Let's get to the facts here.

We acquired PeopleHost, yes. PeopleHost did not have the best of reputations and was falling into disrepair. We elected to acquire PeopleHost to breathe some life into the company and rejuvenate things.

Within days of acquiring PeopleHost, we initiated a server upgrade. Accounts were transferred to the latest specification servers, 8 CPU Xeons, located within our private datacenter facility.

This move was announced to all PeopleHost customers and for the most part, went extremely smoothly. It is entirely possible a script stopped working - we also upgraded to the latest versions of PHP/MySQL etc (as versions in use by PeopleHost were both out of date and insecure). Obviously, you have to make sure your script is compatible with these, unless you'd prefer we ran insecure software on our servers?

I am happy to look into this further, assuming you are able to communicate with me without a plethora of insults. My email address is matt@namecheap.com

And for the record, we are in a way higher league than BlueHost/HostMonster. Go do a search on Google for them too.

Originally Posted by ~ServerPoint~

Just keep the domain name and web hosting separately and you will have possibility move easily

This is a myth with us. You can move your domain and/or hosting elsewhere and keep just one of the services. We have two separate control panels and we do not tie you down or penalize you for cancelling one of the services.

suthnautr · 12-23-2008, 12:41 AM

I'll email you Matt. This is not a good situation at all.

The fact is that the sendmail global policy on the server was changed, not any upgraded PHP or anything else. What had been a working policy allowed the script to sendmail to the owner of the site through her existing email address at another domain. The updated global policy now prevents sendmail from sending to her email address unless she has a domain email set up within her own domain (which she did not want). Everything worked fine and the script still does work (everywhere else).

Yes, there was a notification sent out about upgrades, but not regarding policy changes that would or could effect sendmail scripts where the email address "send to" would now require that an email account be set up within the domain itself, and the "send to" would now have to be changed to that address (with a forwarder set up) to allow the emails to be sent to the other address.

Let me explain something about policy for those who don't know. Policy is set by management, not by workers. Workers follow policy, so this global policy change had to be (or should have been) approved and enacted by management. If it was tech support in the Ukraine who made this company policy change without informing management, then they have severely overstepped their authority and should be dealt with on that issue. If it was a management policy decision and the technical people implemented it without informing management of the known harm that they as competent network engineers, server administrators and techs should have known - then tech support isn't showing concern for the company's well being, and they're not contributing their worth. If tech support didn't know about the harm (and it's not reasonable to expect that management always know every nuance of IT) then the tech support is under-qualified, and their positions should be re-evaluated.
????: NamePros.com http://www.namepros.com/showthread.php?t=534737
????: NamePros.com http://www.namepros.com/showthread.php?t=534737

It's almost 2009 and the resulting problem of changing a server's global sendmail policy in this fashion cannot be said to be something that nobody before in web server administration had ever known about. Since it is highly unlikely that NameCheap Hosting is the very first to experiment with such a policy, then it must be assumed that it has been tried before (either that or NameCheap Hosting is making changes never made before on production networks without testing, which is definitely not the case).

So, since this has been tried before elsewhere, and since out of the millions of domains there had to be a known percentage of sendmail scripts that were affected in the past based on client complaints, then this is something that should have been known by someone somewhere (anywhere) in NameCheap Hosting and a shout out should have been sent out.

Those are the real facts. It's simple, and I'll break it down so that anyone can understand it: If as a professional you know the harm that something you're doing can cause, you yell "heads up". Nobody at NameCheap Hosting yelled "heads up" about this in spite of the known harm, and the whole thing came crashing down on my head personally (I lost a three year contract) and on my clients head (she lost leads and sales - her last single sale resulting directly from the site grossed $250,000).

So to continue, there should have been someone properly authorized and accountable in charge with the knowledge, insight and wherewithal to recognize that "upgrades" and "policy changes" are two different things, because the enactment of company wide global policy settings that potentially affect all clients is definitely upper management decision making territory.

To make the distinction between "upgrade" and "change in policy" even clearer I'll use an airport situation as an analogy:

An airport proudly advertises upgrades to all the airport's facilities. At the same time (but without advertising or informing anyone in any way) it also implements a policy change requiring that customers now go through metal detectors. It also has a check-list of contraband items they should not try to bring on board with them (but neglects to inform them of this either). It neglects to inform ticked passengers that the new global policy at the airport now requires their early arrival to give them extra time to get through the airport's newly implemented globally applied metal detection policy.

The upgraded airport facilities (new cafeteria, improved lighting, etc.) didn't make the client miss the flight and lose thousands of dollars in speaker fees. It was the policy change that nobody was warned about that that got him and 100 other passengers hauled into security for two hours for having nail clippers and other perfectly normal objects in their pockets that never caused any problems for them in all the years they had been flying out of that airport.

The topic is the implementation of a restrictive policy change and not server enhancements or upgrades. The fact is that no warnings were issued in spite of the known real harms of loss of revenue etc. that this policy implementation would and did cause clients. Whatever benefits may have been gained through implementation of this policy (if proper notification had been made to all clients) were entirely negated due to the resulting real harm. Furthermore, precisely because of the damage done from this change I am more than certain that NameCheap management did not initiate to implement this policy because of the known harm and the effect it would inevitably have on its nothing but sterling reputation up until this point. I can only conclude that it was the people overseas in tech support who initiated this action on their own without requesting permission or informing anyone in the company hierarchy. I'm also sure that once that crew is under control, NameCheap Hosting will be 100% as excellent as it has always been in everything else it does - and I hope that day happens soon. The very fact that people like you, Mat, are paying attention is proof that NameCheap Hosting will rectify situations with tech support in areas like this.

~ServerPoint~ · 12-23-2008, 12:48 AM

They are good for domain name registration. That is core service for them

11-18-2008, 06:59 PM	THREAD STARTER #1 (permalink)
Dozi Domains NamePros Member Join Date: Oct 2008 Posts: 131	Anyone had experience with NameCheap hosting? Has anyone hosted with NameCheap.com? Their hosting plans are pretty reasonable but I would like some input from people who have used them. I bought a small size website (won't expand in size) that included hosting, US$9 per month or lowest US$5 if you pay for 12 months in advance, total of US$60 a year, where NameCheap basic plan starts at US$40.00 a year. What hurts even more is that if I want to transfer the website to another host, I have to pay the Seller US$30.00! Is this normal Modus Operandi? __________________ ****Publishers! HOT NEWS!**** Join the Pepperjam Network Affiliate Program for free & get a $10 Sign On Bonus! Last edited by Dozi Domains; 11-19-2008 at 01:48 PM.

11-18-2008, 07:33 PM	THREAD STARTER #3 (permalink)
Dozi Domains NamePros Member Join Date: Oct 2008 Posts: 131	Yeah, I will know better next time. Unfortunately I got caught when I started out a few months ago & knew nothing about the business. The webdesigner is also a webhost reseller. The initial advert did not mention the transfer fee . By the way, this post in no way reflects any transaction done on Namepros, I bought the website via another channel before joining here. __________________ ****Publishers! HOT NEWS!**** Join the Pepperjam Network Affiliate Program for free & get a $10 Sign On Bonus! Last edited by Dozi Domains; 11-19-2008 at 03:33 PM.

11-18-2008, 11:03 PM	#4 (permalink)
~ServerPoint~ NamePros Regular Join Date: Nov 2007 Posts: 994	Look at your control panel and specify how much sources you are currently use, then place request here on the offers section and you will get some offers from namepros members __________________ ServerPoint.com - a true hosting company offering online presence solutions since 1998 Web Hosting, colocation, dedicated servers, Virtual Private Server (VPS) hosting *Wholly owned multi homed network, servers and facilities*

11-19-2008, 12:17 AM	#5 (permalink)
shockie Senior Member Join Date: Dec 2006 Posts: 4,702	wow, $9 a month is easily double what you're probably using... __________________ - shockie

11-19-2008, 01:25 AM	#6 (permalink)
~ServerPoint~ NamePros Regular Join Date: Nov 2007 Posts: 994	Just keep the domain name and web hosting separately and you will have possibility move easily __________________ ServerPoint.com - a true hosting company offering online presence solutions since 1998 Web Hosting, colocation, dedicated servers, Virtual Private Server (VPS) hosting *Wholly owned multi homed network, servers and facilities*

11-19-2008, 03:48 AM	THREAD STARTER #7 (permalink)
Dozi Domains NamePros Member Join Date: Oct 2008 Posts: 131	Ok guys, here's my tale of woe. I bought 2 x websites, if you go into my novice html shopping mall landing page you can activate the 2 x wordpress sites from there. The Doggy Shop size is 13.2 Meg, the Toy Shop is 58 Meg. Ok, I knew little about websites & was looking for a part time business to run from home, so I bought these for AU$300.00! The seller sells these as "automated, established websites" on eBay. However, all you are buying is a template, you are not buying the most important ingredient, traffic ! After the sale I realised there are cheaper Hosting options. The seller is a reseller for Hostgator & wants US$30 to transfer the website hosting to another webhost? No-one else seems to have heard of such a charge? Is this normal? Off topic, I also got sold a "Directory Submitter" for US$44-00. You basically get a list of 3,000 Directories to submit your sites to. I can find my own web directories free of charge, so asked for a refund. ????: NamePros.com http://www.namepros.com/showthread.php?t=534737 These Websites are nothing but Widgets stored in a Wordpress frame, you can DIY. I will look at other Hosting options, thanks. __________________ ****Publishers! HOT NEWS!**** Join the Pepperjam Network Affiliate Program for free & get a $10 Sign On Bonus! Last edited by Dozi Domains; 11-19-2008 at 03:39 PM.

11-19-2008, 02:42 PM	#10 (permalink)
CrazyTech NamePros Expert Join Date: Oct 2004 Location: South Carolina Posts: 5,043	Eh, just looks to me like they charge $30 for them to move it, which is not wrong. Simply have your new host move it over - you do have control of the domain name, correct?

11-19-2008, 03:09 PM	THREAD STARTER #11 (permalink)
Dozi Domains NamePros Member Join Date: Oct 2008 Posts: 131	Ok, tks for clarifying that then, I was not sure, I've never changed hosts before. Yes, I control the Domain Name. I just did not realise one could pay such a large fee just to get a website transferred to another hosting company if you don't know how to do it yourself. __________________ ****Publishers! HOT NEWS!**** Join the Pepperjam Network Affiliate Program for free & get a $10 Sign On Bonus! Last edited by Dozi Domains; 11-19-2008 at 08:22 PM.

11-20-2008, 12:27 AM	#12 (permalink)
SiberForum Senior Member Join Date: Dec 2007 Posts: 1,459	Web hosting and domain names are different things and they are tied with each other. Nameservers at the domain CP and domain name written on the web hosting panel. It seems that on Namecheap you should to have separate accounts or separate section at least with one account __________________ Canadian .CA Domain Name Registration and Web Site Hosting Sibername.com is an ICANN/CIRA/Eurid Accredited Registrar.

11-21-2008, 06:30 AM	#13 (permalink)
microvps NamePros Member Join Date: Oct 2008 Posts: 60	I have seen similar threads on the other forums and I have to say that this company is domain name registrar first of all and they are not web hosting provider. I'm sure that web hosting services aren't their core services. __________________ MicroVPS.com - Virtuozzo VPS 256MB RAM/20GB HDD/300GB Bandwidth starting from $19.95/month

11-21-2008, 02:09 PM	THREAD STARTER #14 (permalink)
Dozi Domains NamePros Member Join Date: Oct 2008 Posts: 131	Hi Micro, you are right. 3 x reasons for my interest in NameCheap.com hosting: 1. Customer support! soooooo impressive! They had humble beginnings, so still eager to please, which is great for newbies who don't know the pitfalls of webhosting. 2. They have a good infrastructure 3. Very affordable for starter owners of small size sites (myself included) __________________ ****Publishers! HOT NEWS!**** Join the Pepperjam Network Affiliate Program for free & get a $10 Sign On Bonus!

12-09-2008, 11:57 PM	#16 (permalink)
~ServerPoint~ NamePros Regular Join Date: Nov 2007 Posts: 994	Hmm. so they have bought another web hosting company? __________________ ServerPoint.com - a true hosting company offering online presence solutions since 1998 Web Hosting, colocation, dedicated servers, Virtual Private Server (VPS) hosting *Wholly owned multi homed network, servers and facilities*

12-23-2008, 12:41 AM	#19 (permalink)
suthnautr New Member Join Date: Dec 2008 Location: Florida Posts: 2	I'll email you Matt. This is not a good situation at all. The fact is that the sendmail global policy on the server was changed, not any upgraded PHP or anything else. What had been a working policy allowed the script to sendmail to the owner of the site through her existing email address at another domain. The updated global policy now prevents sendmail from sending to her email address unless she has a domain email set up within her own domain (which she did not want). Everything worked fine and the script still does work (everywhere else). Yes, there was a notification sent out about upgrades, but not regarding policy changes that would or could effect sendmail scripts where the email address "send to" would now require that an email account be set up within the domain itself, and the "send to" would now have to be changed to that address (with a forwarder set up) to allow the emails to be sent to the other address. Let me explain something about policy for those who don't know. Policy is set by management, not by workers. Workers follow policy, so this global policy change had to be (or should have been) approved and enacted by management. If it was tech support in the Ukraine who made this company policy change without informing management, then they have severely overstepped their authority and should be dealt with on that issue. If it was a management policy decision and the technical people implemented it without informing management of the known harm that they as competent network engineers, server administrators and techs should have known - then tech support isn't showing concern for the company's well being, and they're not contributing their worth. If tech support didn't know about the harm (and it's not reasonable to expect that management always know every nuance of IT) then the tech support is under-qualified, and their positions should be re-evaluated. ????: NamePros.com http://www.namepros.com/showthread.php?t=534737 ????: NamePros.com http://www.namepros.com/showthread.php?t=534737 It's almost 2009 and the resulting problem of changing a server's global sendmail policy in this fashion cannot be said to be something that nobody before in web server administration had ever known about. Since it is highly unlikely that NameCheap Hosting is the very first to experiment with such a policy, then it must be assumed that it has been tried before (either that or NameCheap Hosting is making changes never made before on production networks without testing, which is definitely not the case). So, since this has been tried before elsewhere, and since out of the millions of domains there had to be a known percentage of sendmail scripts that were affected in the past based on client complaints, then this is something that should have been known by someone somewhere (anywhere) in NameCheap Hosting and a shout out should have been sent out. Those are the real facts. It's simple, and I'll break it down so that anyone can understand it: If as a professional you know the harm that something you're doing can cause, you yell "heads up". Nobody at NameCheap Hosting yelled "heads up" about this in spite of the known harm, and the whole thing came crashing down on my head personally (I lost a three year contract) and on my clients head (she lost leads and sales - her last single sale resulting directly from the site grossed $250,000). So to continue, there should have been someone properly authorized and accountable in charge with the knowledge, insight and wherewithal to recognize that "upgrades" and "policy changes" are two different things, because the enactment of company wide global policy settings that potentially affect all clients is definitely upper management decision making territory. To make the distinction between "upgrade" and "change in policy" even clearer I'll use an airport situation as an analogy: An airport proudly advertises upgrades to all the airport's facilities. At the same time (but without advertising or informing anyone in any way) it also implements a policy change requiring that customers now go through metal detectors. It also has a check-list of contraband items they should not try to bring on board with them (but neglects to inform them of this either). It neglects to inform ticked passengers that the new global policy at the airport now requires their early arrival to give them extra time to get through the airport's newly implemented globally applied metal detection policy. The upgraded airport facilities (new cafeteria, improved lighting, etc.) didn't make the client miss the flight and lose thousands of dollars in speaker fees. It was the policy change that nobody was warned about that that got him and 100 other passengers hauled into security for two hours for having nail clippers and other perfectly normal objects in their pockets that never caused any problems for them in all the years they had been flying out of that airport. The topic is the implementation of a restrictive policy change and not server enhancements or upgrades. The fact is that no warnings were issued in spite of the known real harms of loss of revenue etc. that this policy implementation would and did cause clients. Whatever benefits may have been gained through implementation of this policy (if proper notification had been made to all clients) were entirely negated due to the resulting real harm. Furthermore, precisely because of the damage done from this change I am more than certain that NameCheap management did not initiate to implement this policy because of the known harm and the effect it would inevitably have on its nothing but sterling reputation up until this point. I can only conclude that it was the people overseas in tech support who initiated this action on their own without requesting permission or informing anyone in the company hierarchy. I'm also sure that once that crew is under control, NameCheap Hosting will be 100% as excellent as it has always been in everything else it does - and I hope that day happens soon. The very fact that people like you, Mat, are paying attention is proof that NameCheap Hosting will rectify situations with tech support in areas like this. Last edited by suthnautr; 12-28-2008 at 06:49 AM. Reason: Additional info

12-23-2008, 12:48 AM	#20 (permalink)
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Anyone had experience with NameCheap hosting?

NameCheap Hosting is REALLY BAD