Yes i have, and I will love to know that other user affected wants to demand them. I have been affected in many ways, but the main problem is that they asked me to buy a new server and then they will restore all my data immediatly in place of move my server to the working datacenters.
Also they were selling new servers while the problems still were. Yesterday, when the server got "online", because DNS still not working, they have asked me, in answer of my complain (saying what i wrote above), if I want to move my server to a working datacenter(!?).
This was a negligence and interest problem, using this problem they tryed to get more money from customers in place of give a solution that was in their hands.
Unfortunately, I've seen a few complaints about them trying to sell during this. A prime example was when they released the specials while the problem was ongoing and virtually the whole DC was still down. They've handled the situation quite well in many regards, but posts like this show where they are seriously lacking in common sense, IMHO. You can wait a few days on things like that.
I know they were offering to make a free move to another DC. I was a little confused, is that what they offered you in this case?
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They offered me to move my server to another DC Yesterday, after the server got back online (but still with DNS problems). The power problem has gone, so move doesnt make any sence now.
My server goes offline on Saturday and get online on Wensday afternoon. I contacted them on Monday and asked for a solution, occasion in which they offered me to buy a new server as the only solution, doesnt let me choose to move my server.
That is why i assure that they used the problem to sell servers to old customers (ex rackshack/ev1 clients like me), as aggravating they were still selling servers in their website in place of move ours to the working DC.
My result is 96 hours offline and many looses to me and my customers, some irreparable as paid campaigns. All because of support negligence. I dont care about technical working, because they had a option to reconnect us very sooner.
german2006 and you are still on their servers, aren't you?
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Well, you are going to demand and at the same time do you use them?
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im not directly affected however for i don't own a server hosted with them but indirectly since freedns.afraid.org is hosted with them and from time to time all my domains using afraid.org dns hosting for blogspot blogs are down
Huh. I haven't seen much of a poor response, they were on some other forums constantly updating users, and it made to a over 100,000 view thread. They even launched advertisement campaigns to their status page.
This was back when their datacenter had that electrical explosion right? I know some people had servers down for days. But I mean what can you do if your freaking datacenter explodes? Not much you can do really....just pray you weren't the ones effected by the explosion. I dont think TP is at fault...just a freak accident
