Helpdesk Software

ddzc · 07-07-2008, 07:59 AM

Hi everyone,

I'm looking for a basic low priced helpdesk software I can add to my site for support. Any recommendations?

aaronfalloon · 07-07-2008, 04:51 PM

If your host uses cPanel and has Fantastico De Luxe installed, you should be able to install a tonne of different support tools.

Here are the tools Fantastico lists...

Crafty Syntax Live Help
Help Center Live
osTicket
PerlDesk
PHP Support Tickets
Support Logic Helpdesk
Support Services Manager

SimpleMan · 07-08-2008, 09:01 AM

Well what's your definition of low priced, first? Secondly, do you mind sharing what type of work this helpdesk will be used for (IE: some are geared towards hosting)?

ddzc · 07-16-2008, 05:56 AM

Thanks aaron,

crazytech, the helpdesk is for service support (similar to webhosting)

SimpleMan · 07-16-2008, 10:45 AM

SupportTrio would be my suggestion in that case.
http://activecampaign.com/supporttrio/

Other suggestions would be Kayako (getting more expensive there, but still not bad) and then I've heard a lot about a free one, http://www.accord5.com/trellis, but never used it myself.

JamesGill · 07-18-2008, 09:10 AM

In our company we use scriptlogic's helpdesk tool called bridgetrak.

http://www.scriptlogic.com/products/bridgetrak

The tool incudes customizable interface, issue templates with custom and required fields, automatic converting e-mails into issues, knowledgebase, autoescalating of issues, assets information storing, reporting, easy active directory integration.
Even more, it was easy to implement and intuitive to use.
As for the price, it is not too expensive compared to many solutions that we had a chance to try.

Hope this helps!

07-07-2008, 07:59 AM	THREAD STARTER #1 (permalink)
ddzc NamePros Member Join Date: Nov 2006 Posts: 101	Helpdesk Software Hi everyone, I'm looking for a basic low priced helpdesk software I can add to my site for support. Any recommendations?

07-07-2008, 04:51 PM	#2 (permalink)
aaronfalloon NamePros Regular Join Date: May 2005 Location: Northern Ireland Posts: 756	If your host uses cPanel and has Fantastico De Luxe installed, you should be able to install a tonne of different support tools. Here are the tools Fantastico lists... Crafty Syntax Live Help Help Center Live osTicket PerlDesk PHP Support Tickets Support Logic Helpdesk Support Services Manager __________________ A young web developerâ€™s journey to financial freedom - aaronfalloon.com

07-18-2008, 09:10 AM	#6 (permalink)
JamesGill First Time Poster! Join Date: Jul 2008 Posts: 1	In our company we use scriptlogic's helpdesk tool called bridgetrak. http://www.scriptlogic.com/products/bridgetrak The tool incudes customizable interface, issue templates with custom and required fields, automatic converting e-mails into issues, knowledgebase, autoescalating of issues, assets information storing, reporting, easy active directory integration. Even more, it was easy to implement and intuitive to use. As for the price, it is not too expensive compared to many solutions that we had a chance to try. Hope this helps! __________________ Take Care, James

07-08-2008, 09:01 AM	#3 (permalink)
SimpleMan NamePros Expert Join Date: Oct 2004 Location: South Carolina Posts: 5,050	Well what's your definition of low priced, first? Secondly, do you mind sharing what type of work this helpdesk will be used for (IE: some are geared towards hosting)?

07-16-2008, 05:56 AM	THREAD STARTER #4 (permalink)
ddzc NamePros Member Join Date: Nov 2006 Posts: 101	Thanks aaron, crazytech, the helpdesk is for service support (similar to webhosting)

07-16-2008, 10:45 AM	#5 (permalink)
SimpleMan NamePros Expert Join Date: Oct 2004 Location: South Carolina Posts: 5,050	SupportTrio would be my suggestion in that case. http://activecampaign.com/supporttrio/ Other suggestions would be Kayako (getting more expensive there, but still not bad) and then I've heard a lot about a free one, http://www.accord5.com/trellis, but never used it myself.

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