[advanced search]
 

Go Back   NamePros.com > Discussion > Web Design & Development > Web Design Discussion

Web Design Discussion Discussion of web design techniques, advice, browser issues, software, design firms.


Closed Thread
 
LinkBack Thread Tools
Old 07-07-2008, 06:59 AM   #1 (permalink)
NamePros Member
 
Join Date: Nov 2006
Posts: 74
0.00 NP$ (Donate)

ddzc is an unknown quantity at this point


Helpdesk Software

Hi everyone,

I'm looking for a basic low priced helpdesk software I can add to my site for support. Any recommendations?
ddzc is offline  
Old 07-07-2008, 03:51 PM   #2 (permalink)
NamePros Regular
 
Join Date: May 2005
Location: Northern Ireland
Posts: 747
636.00 NP$ (Donate)

aaronfalloon has a spectacular aura aboutaaronfalloon has a spectacular aura about


If your host uses cPanel and has Fantastico De Luxe installed, you should be able to install a tonne of different support tools.

Here are the tools Fantastico lists...

Crafty Syntax Live Help
Help Center Live
osTicket
PerlDesk
PHP Support Tickets
Support Logic Helpdesk
Support Services Manager
aaronfalloon is offline  
Old 07-08-2008, 08:01 AM   #3 (permalink)
The Swamp Fox

Forum Moderator

 
Join Date: Oct 2004
Location: Camden, SC
Posts: 4,923
843.60 NP$ (Donate)

CrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond repute

Help The Homeless - Holiday 2009 Help The Homeless - Holiday 2009 Help The Homeless - Holiday 2009 Help The Homeless - Holiday 2009
Well what's your definition of low priced, first? Secondly, do you mind sharing what type of work this helpdesk will be used for (IE: some are geared towards hosting)?
__________________
Denver Hunter | Logically Connected to Idologic, Inc.
Reseller and Fully Managed Dedicated Hosting Since 2001
Visit the web's best Christian Forum for discussion.
CrazyTech is offline  
Old 07-16-2008, 04:56 AM   #4 (permalink)
NamePros Member
 
Join Date: Nov 2006
Posts: 74
0.00 NP$ (Donate)

ddzc is an unknown quantity at this point


Thanks aaron,

crazytech, the helpdesk is for service support (similar to webhosting)
ddzc is offline  
Old 07-16-2008, 09:45 AM   #5 (permalink)
The Swamp Fox

Forum Moderator

 
Join Date: Oct 2004
Location: Camden, SC
Posts: 4,923
843.60 NP$ (Donate)

CrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond reputeCrazyTech has a reputation beyond repute

Help The Homeless - Holiday 2009 Help The Homeless - Holiday 2009 Help The Homeless - Holiday 2009 Help The Homeless - Holiday 2009
SupportTrio would be my suggestion in that case.
http://activecampaign.com/supporttrio/

Other suggestions would be Kayako (getting more expensive there, but still not bad) and then I've heard a lot about a free one, http://www.accord5.com/trellis, but never used it myself.
__________________
Denver Hunter | Logically Connected to Idologic, Inc.
Reseller and Fully Managed Dedicated Hosting Since 2001
Visit the web's best Christian Forum for discussion.
CrazyTech is offline  
Old 07-18-2008, 08:10 AM   #6 (permalink)
First Time Poster!
 
Join Date: Jul 2008
Posts: 1
0.00 NP$ (Donate)

JamesGill is an unknown quantity at this point


In our company we use scriptlogic's helpdesk tool called bridgetrak.

http://www.scriptlogic.com/products/bridgetrak

The tool incudes customizable interface, issue templates with custom and required fields, automatic converting e-mails into issues, knowledgebase, autoescalating of issues, assets information storing, reporting, easy active directory integration.
Even more, it was easy to implement and intuitive to use.
As for the price, it is not too expensive compared to many solutions that we had a chance to try.

Hope this helps!
__________________
Take Care, James
JamesGill is offline  
Closed Thread


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Site Sponsors
Advertise your business at NamePros

All times are GMT -7. The time now is 11:12 PM.


Powered by: vBulletin® Copyright ©2000 - 2009, Jelsoft Enterprises Ltd.
Search Engine Friendly URLs by vBSEO 3.3.0
Template-Modifications by TMS
vBCredits v1.4 Copyright ©2007 - 2008, PixelFX Studios

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85