HUGE eNom WARNING: Check the domains in your eNom account NOW!!!

mjnels · 07-31-2009, 06:22 PM

So I have an insane story to tell....

Today, I received an "Order Confirmation" email from eNom about 11 domains that I attempted to register. The only problem is that I attempted to register these domains 7 months ago on January 1st, 2009 and all 11 failed (were not available to register).... well today just about an hour ago I randomly received an "Order Confirmation" email from eNom that 2 of those domains were successful and they billed me $15.98 for both of them. The only problem is they were actually registered by 2 different people on the same day I attempted to register them (7 MONTHS AGO) and the whois confirms this!!! Furthermore, I havn't even logged into my eNom account for AT LEAST 1 week!

So I called eNom up and the Support guy was completely speechless at times about what could have happened.... I was put on hold for him to check it out and when he came back he told me that it appeared both domains were pushed to me today. BUT, I was also billed for new registrations.... and ALSO, there is no possible way the domains were really pushed to me by the owners because I personally know 1 of the people who's domain is now in my account and they did NOT push it to me.

YES, the domains are actually in my account now and I can modify the whois information. They were NOT registered by me but now somehow they are magically in my account. I talked to the 1 person that I know personally and he says he did not receive any sort of email but he checked his eNom account and the domains are indeed GONE from his account!

copper · 07-31-2009, 06:28 PM

WTF!
That's serious issue!

Sounds like it's time for me to check my acct and see if any of my domains
mysteriously pushed into some other acct

mjnels · 08-04-2009, 01:27 PM

update: eNom resolved this and it was apparently an isolated (but still very strange) incident.

Originally Posted by eNom

We appreciate your patience while we researched this issue, which we have resolved. We apologize for the mixup regarding these two failed registrations last year. Our audit program found your failed orders and wrongly assumed you were the first registrant to successfully get the registrations processed with the Registry. Hence the late order which processed the domains into your account. This was an internal error, which has been corrected. Fortunately these were the only domains affected by the communication issues with the registry at that time, and the "first registrant" is indeed what has been shown at the Registry.
????: NamePros.com http://www.namepros.com/warnings-and-alerts/600293-huge-enom-warning-check-domains-your.html

The domains will be removed from your account, and put back into the accounts that .MOBI has confirmed as the registrant.

Likewise, we will issue a full refund of $7.99 against both orders 193367403 and 193367403.

Thank you for bringing this to our attention and giving us time to properly sort it out.

James

07-31-2009, 06:22 PM	THREAD STARTER #1 (permalink)
mjnels Senior Member Join Date: Oct 2006 Location: Sunny Florida Posts: 2,171	HUGE eNom WARNING: Check the domains in your eNom account NOW!!! So I have an insane story to tell.... Today, I received an "Order Confirmation" email from eNom about 11 domains that I attempted to register. The only problem is that I attempted to register these domains 7 months ago on January 1st, 2009 and all 11 failed (were not available to register).... well today just about an hour ago I randomly received an "Order Confirmation" email from eNom that 2 of those domains were successful and they billed me $15.98 for both of them. The only problem is they were actually registered by 2 different people on the same day I attempted to register them (7 MONTHS AGO) and the whois confirms this!!! Furthermore, I havn't even logged into my eNom account for AT LEAST 1 week! So I called eNom up and the Support guy was completely speechless at times about what could have happened.... I was put on hold for him to check it out and when he came back he told me that it appeared both domains were pushed to me today. BUT, I was also billed for new registrations.... and ALSO, there is no possible way the domains were really pushed to me by the owners because I personally know 1 of the people who's domain is now in my account and they did NOT push it to me. YES, the domains are actually in my account now and I can modify the whois information. They were NOT registered by me but now somehow they are magically in my account. I talked to the 1 person that I know personally and he says he did not receive any sort of email but he checked his eNom account and the domains are indeed GONE from his account! __________________ :\|

07-31-2009, 06:28 PM	#2 (permalink)
copper Senior Member Join Date: Dec 2006 Posts: 1,212	WTF! That's serious issue! Sounds like it's time for me to check my acct and see if any of my domains mysteriously pushed into some other acct __________________ 30 Wordpress How-To Videos! - 50% off Limited Time Offer

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