Warning : Hotmail users: Hotmail shuts down "spammers" who don't spam

suthra · 06-24-2004, 04:34 AM

Moral: Never fight with anyone who know your hotmail id:

Hotmail.com shuts down Hotmail accounts shortly after receiving complaints about spam being sent from them, without checking if the user has actually sent spam, NRG Maariv has learned. Thus, malicious users can cause the shutting down of accounts, as an act of revenge or just for kicks.

In its haste to fight spam, Hotmail has foregone looking into abuse reports it gets from email users. In three instances documented by NRG Maariv, Hotmail's abuse team shut down Hotmail accounts less than 24 hours after receiving complaints about spam being sent from them, even though the spam mail clearly did not originate from those accounts.

In two of the instances, the spammers spoofed the sender's address so it looked like it was sent from a Hotmail account, while they were actually sent through an Israeli ISP. In both instances, the spoofed accounts were shut down.

The third instance was a test: NRG Maariv opened a new account with Hotmail and sent no email whatsoever from it. Using a different email, we filed a spam complaint, saying it came from the new Hotmail account. Attached were Internet headers from an old spam, where the sender's address was replaced with that of the new account.

Within less than 24 hours, we received a message saying the new account was shut down.

"My name is Claire, and from what I have read in your message, you are complaining about the unsolicited email you received from a Hotmail account", said the message written by Claire C. with MSN Hotmail Technical Support. "I have closed the account you reported in accordance with the Hotmail Terms of Use (TOU). It is a strict violation of the TOU for our members to send objectionable material of any kind or nature using our service".

Trying to log on to the Hotmail account, we found it closed. No explanation was provided, just a laconic message saying "Account Closed. Access Denied". No appeal procedure was mentioned. The account was shut down for good.
????: NamePros.com http://www.namepros.com/warnings-and-alerts/35662-warning-hotmail-users-hotmail-shuts-down.html

Hotmail's public relations representative, Waggener Edstrom, has yet to respond to the story.

Source: http://www.maarivintl.com/index.cfm?...articleID=8904

Rob · 06-24-2004, 04:45 AM

One of the reasons I wont be using free email providers anymore... oh wait... what about GMail, maybe that...

matrics · 06-24-2004, 04:58 AM

Hotmail sucks from all points of view compared to gmail

suthra · 06-24-2004, 04:59 AM

Shutting without investigaion and without an option for the affected person to proove his innocence is bad and rude.

nonenone · 06-24-2004, 05:01 AM

gmail wont be as bad as hotmail...

06-24-2004, 04:34 AM	THREAD STARTER #1 (permalink)
suthra Senior Member Join Date: Feb 2004 Posts: 2,656	Warning : Hotmail users: Hotmail shuts down "spammers" who don't spam Moral: Never fight with anyone who know your hotmail id: Hotmail.com shuts down Hotmail accounts shortly after receiving complaints about spam being sent from them, without checking if the user has actually sent spam, NRG Maariv has learned. Thus, malicious users can cause the shutting down of accounts, as an act of revenge or just for kicks. In its haste to fight spam, Hotmail has foregone looking into abuse reports it gets from email users. In three instances documented by NRG Maariv, Hotmail's abuse team shut down Hotmail accounts less than 24 hours after receiving complaints about spam being sent from them, even though the spam mail clearly did not originate from those accounts. In two of the instances, the spammers spoofed the sender's address so it looked like it was sent from a Hotmail account, while they were actually sent through an Israeli ISP. In both instances, the spoofed accounts were shut down. The third instance was a test: NRG Maariv opened a new account with Hotmail and sent no email whatsoever from it. Using a different email, we filed a spam complaint, saying it came from the new Hotmail account. Attached were Internet headers from an old spam, where the sender's address was replaced with that of the new account. Within less than 24 hours, we received a message saying the new account was shut down. "My name is Claire, and from what I have read in your message, you are complaining about the unsolicited email you received from a Hotmail account", said the message written by Claire C. with MSN Hotmail Technical Support. "I have closed the account you reported in accordance with the Hotmail Terms of Use (TOU). It is a strict violation of the TOU for our members to send objectionable material of any kind or nature using our service". Trying to log on to the Hotmail account, we found it closed. No explanation was provided, just a laconic message saying "Account Closed. Access Denied". No appeal procedure was mentioned. The account was shut down for good. ????: NamePros.com http://www.namepros.com/warnings-and-alerts/35662-warning-hotmail-users-hotmail-shuts-down.html Hotmail's public relations representative, Waggener Edstrom, has yet to respond to the story. Source: http://www.maarivintl.com/index.cfm?...articleID=8904 __________________ A single smile can be a solution to several problems.:) www.adult.ec is for Sale! Why not make an Offer?

06-24-2004, 04:58 AM	#3 (permalink)
matrics Senior Member Join Date: Apr 2004 Posts: 1,672	Hotmail sucks from all points of view compared to gmail __________________ █ █ █ My T-shirt Addiction!!! █ █ █Hero's Gold

06-24-2004, 04:59 AM	THREAD STARTER #4 (permalink)
suthra Senior Member Join Date: Feb 2004 Posts: 2,656	Shutting without investigaion and without an option for the affected person to proove his innocence is bad and rude. __________________ A single smile can be a solution to several problems.:) www.adult.ec is for Sale! Why not make an Offer?

06-24-2004, 05:01 AM	#5 (permalink)
nonenone NamePros Regular Join Date: May 2004 Posts: 806	gmail wont be as bad as hotmail... __________________ IMAGE HOSTING WITH A BITE! ---> IMGShark.com

06-24-2004, 04:45 AM	#2 (permalink)
Rob Senior Member Join Date: Feb 2004 Location: England, UK Posts: 2,337	One of the reasons I wont be using free email providers anymore... oh wait... what about GMail, maybe that...

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