I warn you now, Don't order from Mein Hosting.
Not only are they asking me to pay £5.00 just to get one database backup, they don't understand my point. This is a issue between the owner of the reseller account and Mein Hosting. Mein Hosting clames that there is 12 people out of about 50 being involved with 'illegal activity'. I don't belive that that many would do that.
Basicly Mein Hosting wants extra money through putting 50 peoples at ransom.
There support is poor, they have canned replies to do with what the first person had typed.
All I wanted to do is move my files over to a new host when I found out I left a database behind, I need this for my forum. Or should I say mein files and mein forum.
I've been trying to help Greg resolve this throughout, and I have to say, they are being completely unreasonable, and provided very poor customer support.
Well, hopefully, they may see the thread here, and decide to sort it out, rather than their name be tarnished, for something that will take them 5 minutes to do...
I've actually been helping Daniel here to get back his files too from Mein Hosting. Supposedly,they sent him an email saying he has 6 hours to pay $40 to get back his files, and his account was also terminated without reason until he pays.
Obviously, it's a scam company, the only way to handle it is to contact the hoster of meinhosting.com -->
Here's what I found::
MeinHosting.com 72.36.132.178
which is hosted by
LAYEREDTECH.COM
OrgAbuseHandle: LAT-ARIN
OrgAbuseName: LT Abuse Team
OrgAbusePhone: +1-972-398-7998
OrgAbuseEmail: abuse@layeredtech.com
If everyone can contact abuse@layeredtech.com I'm sure they'll respond and take necessary action ASAP! It's even better to call them and complain about meinhosting.com and their questionable business practices to get a faster response...
This is a real stress for me, Scott has been a wonderful help to me.
I hope this all gets sorted, I only asked for one MySQL backup now I have all of this.
I can't belive I left this file behind when I backed up the other day.
Without it I can run my forum. Thanks again Scott.
I'm surprised LT doesn't handle the situation better, usually datacenters take complaints more seriously. Perhaps try and get transferred to the abuse department?
Todd is the owner. If he can't help, no one will. They're not abusing their network, so as far as they're concerned, there's no issue that requires immediate attention.
As I thought, PayPal were as helpful as usual. Lame.
Same here, except I used forum dollars on another forum. Funny thing is, I told him to refund my "money" everyday and he just ignored me. Then I told him the account was canceled, he came up with an excuse. Then all of the sudden he refunded me.
Hasif has been closed with my NP$ still in his account.
I ordered with freenicehost who was Hasif and it seems that freenicehost has been deleted. Ron, possibly you clear this up for us.