Nebraska Networks | SCAM Warning

Joey · 07-20-2005, 10:57 PM

Argh,

Just got of the MSN IM with Gayle, of NeNet (Nebraska Networks). Well, in all, it ended up in them stating that myself using 3GB of bandwidth was super high and because of that my server has been online with absolutely no downtime whatsoever.

The main thing, I bought a server is June and paid for a month in advance. The server was online for about 5 days and then which began experiencing technical problems, in which Nenet did not resolve, they were never around for the month pretty much. I ask for a partial refund of 40%, $40, in which they aren't very understanding about.

Some parts of the conversation:

Gayle: what admin tool are you using?
Me: Directadmin
Gayle: how do we access it?
Me: http://216.81.**.*:2222/

They are a server company, shouldn't they know this?

Gayle: sorry, we do not issue refunds unless the server is offline or we are notified, neither of which has been the case

The server has been offline at times, they are refusing to understand this.

Gayle: where did you move your sites
Me: I transferred them to a friends hosting businesxs
Gayle: is that friend neomedia
Me: No
Gayle: or simon

The fact that they are asking these sort of questions, when a different matter is in place, ....

Gayle: for the last 20 days, your IP was the 3rd ranked highest user of bandwidth out of 20 some servers, neomedia was 2nd but never bothered to pay
Me: I used 3 GB of bandwidth out of my 1000GB allotment, how is that high?
Gayle: it's not high, but most people use about 1% or less, it just proves usage

If 3 GB of bandwidth is 5% on there logs, most users of servers are using less than 800MB of bandwidth? I find that hard to believe...

Gayle: Ok, I am done argueing with you. You received services regardless of how much you used them. I have the logs to prove uptime. Paypal will issue a chargeback for goods only. I had the same deal with neomedia... Go ahead and file a complaint. I will email the logs to paypal and they will refuse the claim. I will not argue with you about this.

We weren't argueing

, he/she was telling me a false story...

The Final Bits:

Gayle: my company attorney is Welch Law Firm in Omaha, NE. please feel free to contact them if you need any information.... I am done playing games with you...

Me: I'm not playing games, I am trying to get the issue resolved in an appropriate manner, in which you aren't understanding.

Gayle: well, that is fine.... please use email from now on in communicating with me.. I am done with this..

Gayle: bye

Joe sends me the following log file:

----------------------------------------------------

Top sending IP hosts in class /Outbound/HTTP

Top Talkers Time analyzed: 20 day(s), 09:40

DNS Name IP Address Usage

1 nn95.nenet.net 216.81.238.95 80%

classify

2 nen80.nenet.net 216.81.238.80 7%

classify

3 nn90.nenet.net 216.81.238.90 5%

classify

4 nn36.nenet.net 216.81.238.36 2%

The logs do NOT lie.

Joe

----------------------------------------------------

A whopping 5 % equaling 3 GB?!

Veolus · 07-21-2005, 03:06 AM

They seem very unprofessional with handling problems

PolurNET · 07-21-2005, 04:57 AM

Just look at Nenet.net's website, I think it speaks for itself... Not a reputable company I've ever heard of until the issue with Neomedia

Joey · 07-21-2005, 09:10 AM

New:

On Nenets contact page, they list an address. Well, that address isn't a datacenter:

http://img182.imageshack.us/img182/4194/nenet9xa.jpg

vip-ip · 07-21-2005, 10:11 AM

LMFAO looks like a home based "datacenter" somewhere in the basement with 20 computers set up to a 1mbps network, by the sound of it :/

vip-ip · 07-21-2005, 10:20 AM

Just what I said

Joey · 07-21-2005, 10:27 AM

Yes, I agree. Also, when I asked for the datacenters address for my BBB complaint, Gayle said:

Me: Is the address on your website the address of the datacenter?
Gayle: it is an address that we can be contacted at.
Me: Whats the address of your datacenter?
Gayle: where my datacenter is located is not important

Looks like they are running it from there home...

axilant · 07-21-2005, 11:15 AM

Rackforce.com isnt bad

I love them <3! They always give me there: Fast Attack support! When they say fast, its fast

They are VERY understanding people as well, if you have a problem they will fix it up, or tell you the linux command to do it yourself... (so you can learn...) they say it nice too

But yea, thats in his basement... he probally has a few yard machine generators lol

Joey · 07-21-2005, 11:20 AM

I agree, but I do highly recommed Managed (http://managed.com), they have reasonable prices, I'm not so sure about there support though...

PolurNET · 07-21-2005, 12:19 PM

Originally Posted by MalinRepair

New:
????: NamePros.com http://www.namepros.com/warnings-and-alerts/108455-nebraska-networks-scam-warning.html

On Nenets contact page, they list an address. Well, that address isn't a datacenter:

http://img182.imageshack.us/img182/4194/nenet9xa.jpg

Looks like it got bombed in the pic too hehe

vip-ip · 07-21-2005, 03:16 PM

Originally Posted by PolurNET

Looks like it got bombed in the pic too hehe

I see a yard shack in the backyard..... Datacenter?

Joey · 07-21-2005, 08:23 PM

Haha, I wouldn't be suprised if it was!

majinbuu1023 · 07-21-2005, 11:02 PM

Originally Posted by MalinRepair

A whopping 5 % equaling 3 GB?!

so that means there servers only have 60GB bandwidth?
lol?
I have heard bad things about these guys but this is horrible

Cheers

Joey · 07-22-2005, 07:08 AM

Thank you for contacting the Better Business Bureau. Your complaint was received by the Bureau on July 21, 2005 and has been assigned case# 300008*** in our files. Please make a note of this number for future reference.

Your complaint has been applied to the following business:
Nebraska Networks
14021 Camden Ave
Omaha, NE 68164

The case has been reviewed by one of our Complaint Specialists and has now been forwarded to the business for their response.

Sincerely,
Carolyn J Sheets
csheets@bbbnebraska.org
Dispute Resolution Specialist, Ext 310

axilant · 07-22-2005, 07:51 AM

Originally Posted by MalinRepair

Thank you for contacting the Better Business Bureau. Your complaint was received by the Bureau on July 21, 2005 and has been assigned case# 300008*** in our files. Please make a note of this number for future reference.

Your complaint has been applied to the following business:
Nebraska Networks
14021 Camden Ave
????: NamePros.com http://www.namepros.com/showthread.php?t=108455
Omaha, NE 68164

The case has been reviewed by one of our Complaint Specialists and has now been forwarded to the business for their response.

Sincerely,
Carolyn J Sheets
csheets@bbbnebraska.org
Dispute Resolution Specialist, Ext 310

you know what would be great? If that was a 15 year old kid doing it, and his parents knew nothing about it... his parents would kill him O.o

aween · 07-22-2005, 08:50 AM

he is probably running it form his basement and using his internet connection and his ISP has a upload limit of 5 gb a month

ouch. shut down nene!

Joey · 08-03-2005, 04:33 PM

Yea, I wouldn't doubt it!

Sabre · 08-03-2005, 05:10 PM

Any news back on the filed complaint?

Joey · 08-03-2005, 08:01 PM

I haven't heard anything else from BBB yet, I'll keep you posted

adam_uk · 08-04-2005, 12:42 AM

206.40.99.15

Blacklist Status: Clear
Record Type: IP Address
IP Location: United States United States - Wisconsin - Green Bay - Netnet
Reverse IP: Web server hosts 1 websites (reverse ip tool requires free login)
Reverse DNS: netnet.net
NETNET, Inc. NETNET-WAN (NET-206-40-96-0-1)
206.40.96.0 - 206.40.127.255
NetNet NETNET-206-40-99-0 (NET-206-40-99-0-1)
206.40.99.0 - 206.40.99.255

# ARIN WHOIS database, last updated 2005-08-03 19:10
# Enter ? for additional hints on searching ARIN's WHOIS database.

thats the ip for their website address

and this is the ip under the link caleld "windows logon"

216.81.238.100

Blacklist Status: Clear
Cached Whois: Cached today
Record Type: IP Address
IP Location: United States United States - Nebraska - Omaha - Lighthouse Communications Inc
Reverse IP: No websites hosted using this IP address
Reverse DNS: nn100.nenet.net
OrgName: Lighthouse Communications, Inc.
OrgID: LH
Address: 1707 Financial Center
City: Des Moines
StateProv: IA
PostalCode: 50309
Country: US

NetRange: 216.81.128.0 - 216.81.255.255
CIDR: 216.81.128.0/17
NetName: LHNET-BLK-01
NetHandle: NET-216-81-128-0-1
Parent: NET-216-0-0-0-0
NetType: Direct Allocation
NameServer: NS1.LH.NET
NameServer: NS2.LH.NET
Comment: ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE
RegDate: 1998-09-25
Updated: 2001-06-15

TechHandle: IL68-ARIN
TechName: Lighthouse Communications, Inc.
TechPhone: +1-515-244-1115
TechEmail: Whois Privacy and Spam Prevention by Whois Source

# ARIN WHOIS database, last updated 2005-08-03 19:10
# Enter ? for additional hints on searching ARIN's WHOIS database.

http://www.lightedge.com/productsser...dedicated.html
????: NamePros.com http://www.namepros.com/showthread.php?t=108455
i think there dc is lightedge

Joey · 08-08-2005, 11:20 AM

Just got the response, I'm replying to it now:

The customer purchased "access" to a dedicated server on our internet connection. After he had access to the computer for over a month, he contacted us to say he was unable to access the server and wanted a refund. We consulted our logs and they showed plenty of usage on that server, in fact, he was the third largest user of bandwidth out of all of our customers that month. We can email the usage logs to you for inspection if you desire. We cannot refund in this situation. We are not responsible for access trouble if the purchaser is not qualified or trained to use the software necessary to administer the system. John is a very young person, and he seems unqualified or untrained with the software he was attempting to use. John never emailed us to report a problem for the entire month which is another support method of communication. He states he didn't have our email address but he emailed us before (which we also have that email in our records.) Thank you.
????: NamePros.com http://www.namepros.com/showthread.php?t=108455

Oh, I'm going to reply all right... If I'm untrained to use it, they are? They didn't even know how to access the control panel. I had there e-mail address, I sent numerous messages, their preferred method is IM, in which they were never online for the duration of the month.

PolurNET · 08-08-2005, 12:32 PM

3 GB bandwith usage complaint by Nebraska Networks? These people must be jokers running a scam for sure!

Joey · 08-08-2005, 10:00 PM

Yes, thats exactly what I said.

G_Gekko · 08-11-2005, 01:33 AM

What kind of sites are they hosting if 3gb/month is high???

Personal homepages for people without friends??

daddypi · 08-12-2005, 12:56 PM

Just a note, I didn't read through the entire thread (didn't have enough time), but I live in Omaha, Nebraska. If you wish me to pay a polite visit to the firm, I will.

07-20-2005, 10:57 PM	THREAD STARTER #1 (permalink)
Joey ^_^ Join Date: May 2005 Location: Maryland Posts: 975	Nebraska Networks \| SCAM Warning Argh, Just got of the MSN IM with Gayle, of NeNet (Nebraska Networks). Well, in all, it ended up in them stating that myself using 3GB of bandwidth was super high and because of that my server has been online with absolutely no downtime whatsoever. The main thing, I bought a server is June and paid for a month in advance. The server was online for about 5 days and then which began experiencing technical problems, in which Nenet did not resolve, they were never around for the month pretty much. I ask for a partial refund of 40%, $40, in which they aren't very understanding about. Some parts of the conversation: Gayle: what admin tool are you using? Me: Directadmin Gayle: how do we access it? Me: http://216.81.*.:2222/ They are a server company, shouldn't they know this? Gayle: sorry, we do not issue refunds unless the server is offline or we are notified, neither of which has been the case The server has been offline at times, they are refusing to understand this. Gayle: where did you move your sites Me: I transferred them to a friends hosting businesxs Gayle: is that friend neomedia Me: No Gayle: or simon The fact that they are asking these sort of questions, when a different matter is in place, .... Gayle: for the last 20 days, your IP was the 3rd ranked highest user of bandwidth out of 20 some servers, neomedia was 2nd but never bothered to pay Me: I used 3 GB of bandwidth out of my 1000GB allotment, how is that high? Gayle: it's not high, but most people use about 1% or less, it just proves usage If 3 GB of bandwidth is 5% on there logs, most users of servers are using less than 800MB of bandwidth? I find that hard to believe... Gayle: Ok, I am done argueing with you. You received services regardless of how much you used them. I have the logs to prove uptime. Paypal will issue a chargeback for goods only. I had the same deal with neomedia... Go ahead and file a complaint. I will email the logs to paypal and they will refuse the claim. I will not argue with you about this. We weren't argueing , he/she was telling me a false story... The Final Bits: Gayle: my company attorney is Welch Law Firm in Omaha, NE. please feel free to contact them if you need any information.... I am done playing games with you... Me: I'm not playing games, I am trying to get the issue resolved in an appropriate manner, in which you aren't understanding. Gayle: well, that is fine.... please use email from now on in communicating with me.. I am done with this.. Gayle: bye Joe sends me the following log file: ---------------------------------------------------- Top sending IP hosts in class /Outbound/HTTP Top Talkers Time analyzed: 20 day(s), 09:40 DNS Name IP Address Usage 1 nn95.nenet.net 216.81.238.95 80% classify 2 nen80.nenet.net 216.81.238.80 7% classify 3 nn90.nenet.net 216.81.238.90 5% classify 4 nn36.nenet.net 216.81.238.36 2% The logs do NOT lie. Joe ---------------------------------------------------- A whopping 5 % equaling 3 GB?! Last edited by MalinRepair; 07-21-2005 at 09:02 AM.

07-22-2005, 08:50 AM	#16 (permalink)
aween Pro Coder & Designer Join Date: Apr 2005 Location: Netherlands Posts: 967	he is probably running it form his basement and using his internet connection and his ISP has a upload limit of 5 gb a month ouch. shut down nene! __________________ aween web development

08-03-2005, 05:10 PM	#18 (permalink)
Sabre First Time Poster! Join Date: Aug 2004 Location: Chelmsford, UK Posts: 11,419	Any news back on the filed complaint? __________________ NamePros Google Panda / Penguin Thread SEO Services \| UK PPC Company \| UK Website Analysis Service Cheap Backpacker Travel Insurance \| Cheap Family Travel Insurance \| Cheap Travel Insurance \| Cheap Holiday Insurance\| UK Dedicated Servers

08-12-2005, 12:56 PM	#25 (permalink)
daddypi Senior Member Join Date: Jul 2004 Location: CSite.net Posts: 1,556	Just a note, I didn't read through the entire thread (didn't have enough time), but I live in Omaha, Nebraska. If you wish me to pay a polite visit to the firm, I will. __________________ upload2.com googletalkforum.com bannermanage.com <Live links Removed>

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07-21-2005, 03:06 AM	#2 (permalink)
Veolus Account Closed Join Date: Dec 2004 Location: Australia Posts: 4,308	They seem very unprofessional with handling problems

07-21-2005, 04:57 AM	#3 (permalink)
PolurNET Senior Member Join Date: Jul 2004 Location: I ♥ Business Law Posts: 3,082	Just look at Nenet.net's website, I think it speaks for itself... Not a reputable company I've ever heard of until the issue with Neomedia

07-21-2005, 09:10 AM	THREAD STARTER #4 (permalink)
Joey ^_^ Join Date: May 2005 Location: Maryland Posts: 975	New: On Nenets contact page, they list an address. Well, that address isn't a datacenter: http://img182.imageshack.us/img182/4194/nenet9xa.jpg

07-21-2005, 10:11 AM	#5 (permalink)
vip-ip Account Suspended Join Date: Jan 2005 Location: root@localhost Posts: 4,011	LMFAO looks like a home based "datacenter" somewhere in the basement with 20 computers set up to a 1mbps network, by the sound of it :/

07-21-2005, 10:20 AM	#6 (permalink)
vip-ip Account Suspended Join Date: Jan 2005 Location: root@localhost Posts: 4,011	Just what I said

07-21-2005, 10:27 AM	THREAD STARTER #7 (permalink)
Joey ^_^ Join Date: May 2005 Location: Maryland Posts: 975	Yes, I agree. Also, when I asked for the datacenters address for my BBB complaint, Gayle said: Me: Is the address on your website the address of the datacenter? Gayle: it is an address that we can be contacted at. Me: Whats the address of your datacenter? Gayle: where my datacenter is located is not important Looks like they are running it from there home...

07-21-2005, 11:15 AM	#8 (permalink)
axilant Account Suspended Join Date: May 2004 Location: /etc/passwd Posts: 2,178	Rackforce.com isnt bad I love them <3! They always give me there: Fast Attack support! When they say fast, its fast They are VERY understanding people as well, if you have a problem they will fix it up, or tell you the linux command to do it yourself... (so you can learn...) they say it nice too But yea, thats in his basement... he probally has a few yard machine generators lol

07-21-2005, 11:20 AM	THREAD STARTER #9 (permalink)
Joey ^_^ Join Date: May 2005 Location: Maryland Posts: 975	I agree, but I do highly recommed Managed (http://managed.com), they have reasonable prices, I'm not so sure about there support though...

07-21-2005, 08:23 PM	THREAD STARTER #12 (permalink)
Joey ^_^ Join Date: May 2005 Location: Maryland Posts: 975	Haha, I wouldn't be suprised if it was!

07-22-2005, 07:08 AM	THREAD STARTER #14 (permalink)
Joey ^_^ Join Date: May 2005 Location: Maryland Posts: 975	Thank you for contacting the Better Business Bureau. Your complaint was received by the Bureau on July 21, 2005 and has been assigned case# 300008*** in our files. Please make a note of this number for future reference. Your complaint has been applied to the following business: Nebraska Networks 14021 Camden Ave Omaha, NE 68164 The case has been reviewed by one of our Complaint Specialists and has now been forwarded to the business for their response. Sincerely, Carolyn J Sheets csheets@bbbnebraska.org Dispute Resolution Specialist, Ext 310

08-03-2005, 04:33 PM	THREAD STARTER #17 (permalink)
Joey ^_^ Join Date: May 2005 Location: Maryland Posts: 975	Yea, I wouldn't doubt it!

08-03-2005, 08:01 PM	THREAD STARTER #19 (permalink)
Joey ^_^ Join Date: May 2005 Location: Maryland Posts: 975	I haven't heard anything else from BBB yet, I'll keep you posted

08-04-2005, 12:42 AM	#20 (permalink)
adam_uk Senior Member Join Date: May 2003 Posts: 2,187	206.40.99.15 Blacklist Status: Clear Record Type: IP Address IP Location: United States United States - Wisconsin - Green Bay - Netnet Reverse IP: Web server hosts 1 websites (reverse ip tool requires free login) Reverse DNS: netnet.net NETNET, Inc. NETNET-WAN (NET-206-40-96-0-1) 206.40.96.0 - 206.40.127.255 NetNet NETNET-206-40-99-0 (NET-206-40-99-0-1) 206.40.99.0 - 206.40.99.255 # ARIN WHOIS database, last updated 2005-08-03 19:10 # Enter ? for additional hints on searching ARIN's WHOIS database. thats the ip for their website address and this is the ip under the link caleld "windows logon" 216.81.238.100 Blacklist Status: Clear Cached Whois: Cached today Record Type: IP Address IP Location: United States United States - Nebraska - Omaha - Lighthouse Communications Inc Reverse IP: No websites hosted using this IP address Reverse DNS: nn100.nenet.net OrgName: Lighthouse Communications, Inc. OrgID: LH Address: 1707 Financial Center City: Des Moines StateProv: IA PostalCode: 50309 Country: US NetRange: 216.81.128.0 - 216.81.255.255 CIDR: 216.81.128.0/17 NetName: LHNET-BLK-01 NetHandle: NET-216-81-128-0-1 Parent: NET-216-0-0-0-0 NetType: Direct Allocation NameServer: NS1.LH.NET NameServer: NS2.LH.NET Comment: ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE RegDate: 1998-09-25 Updated: 2001-06-15 TechHandle: IL68-ARIN TechName: Lighthouse Communications, Inc. TechPhone: +1-515-244-1115 TechEmail: Whois Privacy and Spam Prevention by Whois Source # ARIN WHOIS database, last updated 2005-08-03 19:10 # Enter ? for additional hints on searching ARIN's WHOIS database. http://www.lightedge.com/productsser...dedicated.html ????: NamePros.com http://www.namepros.com/showthread.php?t=108455 i think there dc is lightedge

08-08-2005, 11:20 AM	THREAD STARTER #21 (permalink)
Joey ^_^ Join Date: May 2005 Location: Maryland Posts: 975	Just got the response, I'm replying to it now: The customer purchased "access" to a dedicated server on our internet connection. After he had access to the computer for over a month, he contacted us to say he was unable to access the server and wanted a refund. We consulted our logs and they showed plenty of usage on that server, in fact, he was the third largest user of bandwidth out of all of our customers that month. We can email the usage logs to you for inspection if you desire. We cannot refund in this situation. We are not responsible for access trouble if the purchaser is not qualified or trained to use the software necessary to administer the system. John is a very young person, and he seems unqualified or untrained with the software he was attempting to use. John never emailed us to report a problem for the entire month which is another support method of communication. He states he didn't have our email address but he emailed us before (which we also have that email in our records.) Thank you. ????: NamePros.com http://www.namepros.com/showthread.php?t=108455 Oh, I'm going to reply all right... If I'm untrained to use it, they are? They didn't even know how to access the control panel. I had there e-mail address, I sent numerous messages, their preferred method is IM, in which they were never online for the duration of the month.

08-08-2005, 12:32 PM	#22 (permalink)
PolurNET Senior Member Join Date: Jul 2004 Location: I ♥ Business Law Posts: 3,082	3 GB bandwith usage complaint by Nebraska Networks? These people must be jokers running a scam for sure!

08-08-2005, 10:00 PM	THREAD STARTER #23 (permalink)
Joey ^_^ Join Date: May 2005 Location: Maryland Posts: 975	Yes, thats exactly what I said.

08-11-2005, 01:33 AM	#24 (permalink)
G_Gekko NamePros Member Join Date: May 2005 Posts: 81	What kind of sites are they hosting if 3gb/month is high??? Personal homepages for people without friends??

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