Godaddy.com stealing your money!

space101 · 06-07-2007, 10:10 PM

Yea you heard it right if you bought any names or services between june 1 - 3 then you will be charged twice for these products, and you will not recieve a email or anything notifying you of the transaction.
????: NamePros.com http://www.namepros.com/industry-news/336742-godaddy-com-stealing-your-money.html

Let me explain,
I registered a few .com's on the 1st of june names went to my account and I didn't get charged until the 4th but I log into my paypal and I see this charge for the exact same amount that i paid for on the 4th.

Now my irritation is that I wasn't notified by email beforehand, or even shortly there after of them basically reaching their hand in my pp account and taking what they wanted to make their books right because of a glitch in THEIR system .

Man I tell you these guys are a class act, why are we the customer held accountable for their mistake.

And by the way the only reason I noticed it was something just told me to take a look at my pp account for some weird reason.

You can probably tell I just got off the phone with cust. service and I am pissed.

In GD defense you will receive a refund sometime next week ? WTF

labrocca · 06-07-2007, 11:13 PM

Most likely you aren't charged twice. Often a company does an "authorization" which APPEARS to be a charge..but then a day or two later will actually make the charge. Did you use Paypal or your Paypal credit card?
????: NamePros.com http://www.namepros.com/showthread.php?t=336742

Quote:

In GD defense you will receive a refund sometime next week ? WTF

Are you sure that's just not when the AUTHORIZATION expires?

HiSoC8Y · 06-07-2007, 11:29 PM

I doubt a company like godaddy, the leaders in DN registration would do that.

i never experienced anything with them.

they are always good, in their service, support.

review your bank statement/paypal again.

gingeman · 06-08-2007, 05:01 AM

Godaddy never highlight when you are owed a refund, you always have to point it out to them. They are one of the best registrars, but some of their system, such as the backorders, tdnam and the 'kiting' are simply scandalous.

senaia · 06-08-2007, 06:11 AM

Im sure it was by mistake or error. As gingeman said, they never inform you when they owe you a refund and you will have to request. They become scammers only if they refuse to refund you.

ricma · 06-08-2007, 11:37 AM

The same thing happened to me yesterday.

I renewed a bunch of domains on 02 June. The funds were taken out of my pp account on 04 June. Yesterday I registered a domain name and was charged for the new domain. The amount of the renewals on 04 June was also recharged and deducted from my pp account again.
????: NamePros.com http://www.namepros.com/showthread.php?t=336742

The explaination I was given is that they have been having a problem with their payment gateway. I was told that the duplicate charge would be refunded in 2-7 days. They also offered to pay any overdraft charges arising from the mistake. It's good of them to do that, but, as I told them, it still would have a negative impact on my payment history with my creditors.

I usually check my pp account after every purchase. Had I not done this I'd be up the creek had I tried to pay any bills from the account. I wasn't notified of the glitch either, as I'm sure nobody else was.

space101 · 06-08-2007, 12:04 PM

Originally Posted by ricma

The same thing happened to me yesterday.

I renewed a bunch of domains on 02 June. The funds were taken out of my pp account on 04 June. Yesterday I registered a domain name and was charged for the new domain. The amount of the renewals on 04 June was also recharged and deducted from my pp account again.

The explaination I was given is that they have been having a problem with their payment gateway. I was told that the duplicate charge would be refunded in 2-7 days. They also offered to pay any overdraft charges arising from the mistake. It's good of them to do that, but, as I told them, it still would have a negative impact on my payment history with my creditors.

I usually check my pp account after every purchase. Had I not done this I'd be up the creek had I tried to pay any bills from the account. I wasn't notified of the glitch either, as I'm sure nobody else was.

This is actually the point I'm trying to make you hit it right on the head ricma, somebody else does feel my pain. They didn't offer to pay any of my overdrafts they must like you more than me.

Virgil · 06-08-2007, 12:15 PM

My experience with GD is the opposite. I've been credited $XXX in error. I had to point it out to them

. They're by no means my favorite, I have no more than a couple dozen names with them at any given time, but having a GD account is a must if you're into buying/selling domains (fast domain push).

I've always received a reply from their customer care team, and I'm sure your case will be resolved. I wouldn't recommend them as your "base-registrar", though.

goodkarmaco · 06-08-2007, 02:03 PM

You will want to make sure in your Godaddy account that you do not allow them to make automatic deductions. I never allow automatic renewels either, I hand renew each domain, that way I do not get caught with a surprise.

tn33 · 06-08-2007, 04:08 PM

Yeah, turning the manual renewal on can avoid any unsuspecting surprises.

Just make sure you use an email address that you receive, otherwise you may miss out on renewing the domain!

tn33

WORDSWORTH · 06-08-2007, 04:52 PM

Originally Posted by gingeman

Godaddy never highlight when you are owed a refund, you always have to point it out to them. They are one of the best registrars, but some of their system, such as the backorders, tdnam and the 'kiting' are simply scandalous.

My sentiments exactly. I shall be checking my PP account tho...
????: NamePros.com http://www.namepros.com/showthread.php?t=336742

Matt.

***mis_chiff*** · 06-08-2007, 05:36 PM

Originally Posted by gingeman

Godaddy never highlight when you are owed a refund, you always have to point it out to them. They are one of the best registrars, but some of their system, such as the backorders, tdnam and the 'kiting' are simply scandalous.

True, they have never told me I have a refund,
but they always send me an email telling me what
I paid for didn't work. it's not rocket science.
So, I reply with the email saying
thanks for letting me know, and how long for a refund?
Of course I get the generic email saying up to 5 days...and maybe
I'll get a refund....
I have never waited more than 48 hours!

????: NamePros.com http://www.namepros.com/showthread.php?t=336742
They have always been fair with me - especially if it's user error,
which 90% of the time it is!

"Tooting the Godaddy horn"

**Dave Zan** · 06-08-2007, 06:48 PM

Originally Posted by ricma

The explaination I was given is that they have been having a problem with their payment gateway. I was told that the duplicate charge would be refunded in 2-7 days. They also offered to pay any overdraft charges arising from the mistake.

Could you perhaps explain how that went about? Maybe it can help space101
get the same result re: that overdraft.

For the rest of you who seem "impatient" about the refund, it can take days,
especially if you used a credit card. Don't know how it goes with Paypal.

On the side, one poster in another forum confirmed he got Go Daddy's email of
????: NamePros.com http://www.namepros.com/showthread.php?t=336742
that gateway problem.

Jo · 06-10-2007, 05:03 PM

Originally Posted by goodkarmaco

You will want to make sure in your Godaddy account that you do not allow them to make automatic deductions. I never allow automatic renewels either, I hand renew each domain, that way I do not get caught with a surprise.

Also if they renew automatically, you can't use coupons!
????: NamePros.com http://www.namepros.com/showthread.php?t=336742

I haven't had a problem with refunds yet. Hopefully that won't change.

jakomo · 06-11-2007, 03:41 PM

Did you contact to the customer support by phone? For the moment I had not problem with them, but thanks for sharing this info...

ricma · 06-12-2007, 08:05 AM

The over charge was credited to my account when I checked this morning. Luckily I didn't have any payments to bounce.

vatsan · 06-12-2007, 03:53 PM

scary! and the sad part is its an agreement with paypal. You cant cancel it or anything.

JFS · 06-12-2007, 04:35 PM

lol, yes you can cancel... check your paypal account.

***mis_chiff*** · 06-12-2007, 05:37 PM

Originally Posted by space101

Yea you heard it right if you bought any names or services between june 1 - 3 then you will be charged twice for these products, and you will not recieve a email or anything notifying you of the transaction.
????: NamePros.com http://www.namepros.com/showthread.php?t=336742

Let me explain,
I registered a few .com's on the 1st of june names went to my account and I didn't get charged until the 4th but I log into my paypal and I see this charge for the exact same amount that i paid for on the 4th.

Now my irritation is that I wasn't notified by email beforehand, or even shortly there after of them basically reaching their hand in my pp account and taking what they wanted to make their books right because of a glitch in THEIR system .

Man I tell you these guys are a class act, why are we the customer held accountable for their mistake.

And by the way the only reason I noticed it was something just told me to take a look at my pp account for some weird reason.

You can probably tell I just got off the phone with cust. service and I am pissed.

In GD defense you will receive a refund sometime next week ? WTF

Did you get things worked out yet?

armin · 06-13-2007, 02:28 PM

Godaddy.com might have some error problems or if they are stealing money then report them so they can get sued.

06-07-2007, 10:10 PM	THREAD STARTER #1 (permalink)
space101 NamePros Regular Join Date: Feb 2006 Location: Colorado Posts: 525	Godaddy.com stealing your money! Yea you heard it right if you bought any names or services between june 1 - 3 then you will be charged twice for these products, and you will not recieve a email or anything notifying you of the transaction. ????: NamePros.com http://www.namepros.com/industry-news/336742-godaddy-com-stealing-your-money.html Let me explain, I registered a few .com's on the 1st of june names went to my account and I didn't get charged until the 4th but I log into my paypal and I see this charge for the exact same amount that i paid for on the 4th. Now my irritation is that I wasn't notified by email beforehand, or even shortly there after of them basically reaching their hand in my pp account and taking what they wanted to make their books right because of a glitch in THEIR system . Man I tell you these guys are a class act, why are we the customer held accountable for their mistake. And by the way the only reason I noticed it was something just told me to take a look at my pp account for some weird reason. You can probably tell I just got off the phone with cust. service and I am pissed. In GD defense you will receive a refund sometime next week ? WTF __________________ Facebook Uk

06-07-2007, 11:29 PM	#3 (permalink)
HiSoC8Y NamePros Regular Join Date: Aug 2006 Posts: 449	I doubt a company like godaddy, the leaders in DN registration would do that. i never experienced anything with them. they are always good, in their service, support. review your bank statement/paypal again. __________________ eMusic.nu for sale & BollywoodMelody.com for sale

06-08-2007, 05:01 AM	#4 (permalink)
gingeman Senior Member Join Date: Mar 2006 Location: Classified Posts: 2,668	Godaddy never highlight when you are owed a refund, you always have to point it out to them. They are one of the best registrars, but some of their system, such as the backorders, tdnam and the 'kiting' are simply scandalous. __________________ Poker Vids 3 Character domain! Subscribe to my newsletter! Accurate Name Domains For Sale DomainingLinks.com

06-08-2007, 06:11 AM	#5 (permalink)
senaia Senior Member Join Date: Aug 2004 Posts: 1,326	Im sure it was by mistake or error. As gingeman said, they never inform you when they owe you a refund and you will have to request. They become scammers only if they refuse to refund you. __________________ Web Hosting Link Building Service

06-08-2007, 11:37 AM	#6 (permalink)
ricma NamePros Member Join Date: Jan 2007 Location: Over Here Posts: 132	The same thing happened to me yesterday. I renewed a bunch of domains on 02 June. The funds were taken out of my pp account on 04 June. Yesterday I registered a domain name and was charged for the new domain. The amount of the renewals on 04 June was also recharged and deducted from my pp account again. ????: NamePros.com http://www.namepros.com/showthread.php?t=336742 The explaination I was given is that they have been having a problem with their payment gateway. I was told that the duplicate charge would be refunded in 2-7 days. They also offered to pay any overdraft charges arising from the mistake. It's good of them to do that, but, as I told them, it still would have a negative impact on my payment history with my creditors. I usually check my pp account after every purchase. Had I not done this I'd be up the creek had I tried to pay any bills from the account. I wasn't notified of the glitch either, as I'm sure nobody else was. __________________ Rick

06-08-2007, 12:15 PM	#8 (permalink)
Virgil NamePros Regular Join Date: May 2004 Posts: 958	My experience with GD is the opposite. I've been credited $XXX in error. I had to point it out to them . They're by no means my favorite, I have no more than a couple dozen names with them at any given time, but having a GD account is a must if you're into buying/selling domains (fast domain push). I've always received a reply from their customer care team, and I'm sure your case will be resolved. I wouldn't recommend them as your "base-registrar", though.

06-08-2007, 02:03 PM	#9 (permalink)
goodkarmaco Senior Member Join Date: Jan 2006 Location: Blaine, Wa. Posts: 1,971	You will want to make sure in your Godaddy account that you do not allow them to make automatic deductions. I never allow automatic renewels either, I hand renew each domain, that way I do not get caught with a surprise. __________________ GOODKARMACO, "Tenisonline"

06-08-2007, 04:08 PM	#10 (permalink)
tn33 New Member Join Date: Jun 2007 Posts: 19	Yeah, turning the manual renewal on can avoid any unsuspecting surprises. Just make sure you use an email address that you receive, otherwise you may miss out on renewing the domain! tn33

06-11-2007, 03:41 PM	#15 (permalink)
jakomo NamePros Member Join Date: May 2007 Posts: 114	Did you contact to the customer support by phone? For the moment I had not problem with them, but thanks for sharing this info... __________________ Make REAL Money Buying and Selling Expired Domains

06-12-2007, 08:05 AM	#16 (permalink)
ricma NamePros Member Join Date: Jan 2007 Location: Over Here Posts: 132	The over charge was credited to my account when I checked this morning. Luckily I didn't have any payments to bounce. __________________ Rick

06-12-2007, 03:53 PM	#17 (permalink)
vatsan Senior Member Join Date: May 2007 Location: India Posts: 1,003	scary! and the sad part is its an agreement with paypal. You cant cancel it or anything.

06-12-2007, 04:35 PM	#18 (permalink)
JFS NamePros Regular Join Date: Oct 2005 Location: Portugal Posts: 886	lol, yes you can cancel... check your paypal account. __________________ João Fernandes Silva Free Resources - Image Hosting - Allergy Info Hosting - NP-Hosting.com - in beta, accepting orders

06-13-2007, 02:28 PM	#20 (permalink)
armin Account Closed Join Date: Nov 2005 Posts: 159	Godaddy.com might have some error problems or if they are stealing money then report them so they can get sued.

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