finster

Name.com no longer refunding Backorders for account credit. Just tried the other day.

sux

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mis_chiff

Is this just for .tv?

RPK

What does that mean? They give you the money back on your CC?

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defaultuser

Means he tried to remove/cancel a backorder after 2 am on the day of drop.

By 2 am it gets setup and all their registrars are primed. Once that happens it's too late. You can still cancel backorder in the future. Maybe they changed the window - I only have one backorder and it's a "wishlist" item so I can't tell (that one is cancellable).

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Robin

Well I didn't get you but as Defaultuser said then I think its pretty late.
If name.com is failed to grab your name then I think Name.com will credit back that amount to your account.
Contact their Support for more info.

Thanks
Robin

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finster

Huh???

I dont know where you got that from but this is not what happened nor what i meant. The new policy applies to all backorders all the time.

Check it out.

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twomoon

Sorry finster that I will post about my expirience with Name.com BO in your thread, but don't want to create another one - my post is also about Name.com backorders and if I would create thread i would call it "Name.com even not trying to cacth the domain?"

I had one name BO at Name.com. Today got an e-mail from there "Bad news. Someone else beat us... bla bla bla".
Well while i tried to figure out who is this "someone else" I discovered that the name is avaliable for reg!! So what does it mean? They didn't event try to catch it?
Nice isn't it

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FlyingDutchman.com - the legend of the Flying Dutchman

defaultuser

Maybe they got beaten by someone who then dropped it? Maybe the drop cycle got messed up today? There have been times where drops were really late (I haven't actively been keeping track for months now).

Ask them, I'd be curious to know the answer (so would anyone trying to catch legacy premiums!)

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twomoon

No, it wasn't legacy premium name. But I think it's conected somewhow with the fact that it's IDN domain

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FlyingDutchman.com - the legend of the Flying Dutchman

finster

I've seen them miss a LOT of names lately. Used to be you could count on them about 99.99%, now maybe 75%?

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dr manos

I think IDN .tv do not work at name.com backordering

twomoon

Yes agree with you, don't know about percents but some names backordered by me were caught by another catchers.

---------- Post added at 07:46 AM ---------- Previous post was at 07:42 AM ----------

Maybe you're right Manos, but there was a strange thing when I placed a BO. Actually I made 2 BO for the same name (1 - IDN version, 2 - IDN coded version - I mean that "xn--....").
????: NamePros.com http://www.namepros.com/showthread.php?t=740620
The drop date for "xn--..." was set but there were no drop date for a IDN domain itself.
Name.com allowed me to place these backorders (DM didn't allow).

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FlyingDutchman.com - the legend of the Flying Dutchman

defaultuser

I canceled a backorder and got it refunded to my original payment.

No issue I'm aware of.

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finster

Count yourself lucky.

Over the last week i've canceled exactly 63 backorders and have so far seen only 10 get refunded to my bank account with another 5 reported by my bank as processing. And as far as I can tell theres been NO name.com account credit additions!
????: NamePros.com http://www.namepros.com/showthread.php?t=740620

15 out of 63! That means that as of right now I'm missing $2397.60. I have been in touch with support and suprisingly they are not forthcoming with answers/solutions. Maybe its just a matter of time but one very glaring shortcoming of their system is the inability to view any of the refund information. I think it ought to be made clear and available on site so I dont have to waste a couple of hours trying to reconcile basic entries BUT ITS NOT. The rep assisting me did say he'd "put in a development request".

Add to this to the fact that any premium reg name caught thru them will cost $35/yr to maintain and can't be transferred out and name.com looks more and more like a very expensive service for catching drops (that is when they actually do catch them - which is becoming less and less frequent with time).

Oh, but I forgot, .TV is "HOT" (again) and all these names are going to be worth hundreds (and millions!) x what we pay for them - so why worry?

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Jimbojimbo

Fin is correct. There is an issue.

Essentially, when NAME.com switched from a system that automatically paid the money for a self-cancelled .tv backorder into domain credits to the new system (where the money supposedly goes back to the original method of payment and if that fails then to domain credits) they created a problem they are loathe to actually admit, or understand, exists.

Yes, the system works well for any .tv backorder that has been taken out since the system changed (I know I've tested it) but it appears (at least in my case) that some older backorders that are cancelled which were NOT paid by domain credit in the first place seem to get lost in the ether.

Trying to explain the problem to name.com is difficult because they can see that if they place a backorder and then cancel it - it works.

What is needed when someone wants to cancel an older order is to do it while talking to customer support so they can see that the money doesn't go anywhere.

The whole situation is further complicated by the fact that the system appears to have a difficulty if a name has been backordered/canceled/backordered in the past.

I have pointed this problem out to Name.com in the past but, so far, it appears they have not addressed or been able to explain WHERE the money from the refunds actually went.
????: NamePros.com http://www.namepros.com/showthread.php?t=740620

Having said all this I must stress that I think NAME.com are probably the best of the registrars and their customer service is normally excellent. I think the issue here is that name.com can't actually see the problem because it only affects a few people.

I sympathise with Fin. If he has been affected to the tune of over $2k then this is really very serious and he needs to speak to them directly and ask them a simple question: 'Where did the money go?'

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RegFee

They always respond to my support tickets within hours. When I have a question that doesn't really warrant a ticket, I just post it on their FB page:
http://www.facebook.com/namedotcom

If you posted something on their wall about missing >$2k I'm sure they'd want to post a response as soon as possible.

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Nombrex.com

defaultuser

...

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nameaddict

@Jimbojimbo - We've just started hearing about this problem from customers and our Director of Development is tracking the issue down. We're sorry you've had an issue and we'll try to see if we can figure out what's going on.

Paul
VP of Ops
Name.com

Jimbojimbo

If there was ever proof needed about why NAME.com have such a good reputation and how very different they are to some other registrars then it has just been supplied by nameaddict.

Thanks for taking a look at the problem.

I've always preferred Beer Fridays to Shooting Elephants. Kudos to you guys.


I'm sure Finster will keep everyone up to date on how he fares.

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blah blah blah

defaultuser

And how crap .TV is as an investment
????: NamePros.com http://www.namepros.com/showthread.php?t=740620

I agree... Name.com have been great to me. They even refunded a backorder I tried to cancel but couldn't because of a DDOS they were under.. I didn't expect that but massive kudos from me.

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finster

Still nothing.

I'm not sure how others are able to see refund invoices. I have searched every nook and crany of my account and have found no way. Unfortunately when I ask name.com about this and for specific instructions I dont even get a reply! This lack of service is a glaring anomaly for what is usually a very proactive and responsive company. I simply dont understand why they havnt gotten back to me with instructions.

I dont understand how their dev team could let the other problems exist or how it is a week later that I write about my refund money being missing and all I get is "we have escalated this and will be in touch". Cant someone manually check the accounting and see that there were or were not refunds made?

I really am glad for name.com but this situation could have been handled better. I never assumed from the get go that it was a name.com problem. For all I knew (and still know) it could have been the bank. But having them leave me in the dark doesnt make it easier to resolve.

I have noticed that some refunded backorders do in fact get credited to account credit immediately. So thats a plus. But again without a detailed accounting how can I tell which is which??? Yesterday I did 9 more refunds, 2 were credited to name.com acct immediately (which 2 i dont know) and 3 have bank refunds in process. So where are the other 4??? And why wont they respond to me???? Very frustrated and just wish this would get fixed.

---------- Post added at 04:29 PM ---------- Previous post was at 04:16 PM ----------

I suppose the fact that I'm *refunding* backorders might tell you something more than just hearing me talk about it.
????: NamePros.com http://www.namepros.com/showthread.php?t=740620

The plain fact is more domainer money has been lost in .tv than has been made. A lot more. I for one see no longer see any bona fide reason why this will change, either in the short or long term, and several good reasons why it wont.

Do I think .tv's are great names, very useful and full of brand *potential*. Hells yes!

Do I think that speculating in them in hopes of flipping for ROI will be profitable occupation? Hells no!

There will always be exceptions. Exceptional names and exceptional domainers. But by and large the average domainer is going to lose their investment in time. Not that anyone, esp domainers, ever thinks of themselves as "average". Which explains partly why so many keep throwing so much good money after bad.

That's my opinion. Whats yours?

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...believe me when I say life and death are always on the line...

finster

Another day and not a peep.

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finster

....and ditto

---------- Post added at 02:40 PM ---------- Previous post was at 02:34 PM ----------


paul, why cant i get any reply from your people?!? this problem shouldnt be too hard to fix, i mean maybe fixing your site code or whatever might take awhile but meantime actually getting me my proper refunds shouldnt be an issue should it??? i really need this money, i expected to see it last week and its like it just dropped off the face of the world, its not in my account credit, its not in my bank, and NO ONE at name.com will even bother to send me an update or reply to my pleas of help. WTF?

please give me a hand here. this isnt right.

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finster

update- finally spoke with nick today. says he'll be looking into this right away.

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...believe me when I say life and death are always on the line...

finster

earlier this morning was told it might take a "couple of hours" to resolve the issue.

so far nothin', but at least someone there is communicating.

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