DomainMonster not responding to support emails!

htmlindex · 11-28-2011, 12:04 AM

Is anyone having issues getting DomainMonster to reply back to support emails? I sent 2 emails through their site domainmonster.com/support over the past 2 days & even though it says that they should respond within 4 hours, I haven't received a reply at all! Is it just me or other people as well?

I've sold some .tv names but am getting an error message when the buyer is requesting the transfer & want to get this sorted out asap.

**lll** · 11-28-2011, 12:06 AM

I have not got a response and sent a email a month ago.

BUT you are trying to contact them during the holiday weekend,
so expect a response tomorrow Monday I would assume.

My email was regarding I forgot my password to my account that doesn't even have any domains on it anymore anyway so they must not care

Neither do I, I just wanted to get it so I had it. Forgot password doesn't remember my emails, yet I have the old emails in my saved inbox from them.

????: NamePros.com http://www.namepros.com/dot-tv/738851-domainmonster-not-responding-to-support-emails.html
Godaddy, Name.com, Dynadot for me!

htmlindex · 11-28-2011, 12:42 AM

Thanks for the response, I'll wait another day...forgot that it's not even Monday yet in the US (even thought here it's already Monday night).

Usually DomainMonster was always fast in responding to support emails, usually within 24 hours so that's why I thought it was strange now.

lighting_blue · 11-28-2011, 01:21 AM

try to contact them via facebook also

Quote:

http://facebook.com/DomainMonster

finster · 12-15-2011, 06:48 PM

any update on this??

**lll** · 12-15-2011, 07:24 PM

I have not got any response from them. Maybe because I have no domains with them now they don't care about my account.

sdsinc · 12-16-2011, 12:04 PM

E-mail could have been flagged as spam on your end or theirs. E-mail just is not reliable as it used to be.
Better call them.

htmlindex · 12-16-2011, 08:13 PM

Originally Posted by finster

any update on this??

They do respond, but not on Weekends during US time, as nobody works there. Therefore it does take quite a bit of time waiting if you send an email over a weekend.

matt_domainmonster · 12-20-2011, 11:38 PM

Hi All

We have a VERY strict policy internally to reply to all support contact (Whether via email or ticket) within 4 business hours at an absolute maximum. Many tickets get a reply within less than 15 minutes; this is our max, not our min!
????: NamePros.com http://www.namepros.com/showthread.php?t=738851

Email into our support team isn't trapped by a single email filter our end SPAM wise so should not be filtered in anyway shape or form, but as someone suggests in this thread some sort of SPAM OR VIRUS trap could be the issue here. To be certain of avoiding this, login to your account at http://www.domainmonster.com/login/ and then raise a ticket directly into our support system by using the form at http://www.domainmonster.com/support/

Alternatively don't hesitate to ever call our support telephone numbers located at http://www.domainmonster.com/support. More than 99% of our inbound calls are answered within six rings, so very few callers will ever face a queuing system; which I dread as much as the next person, hence our policy!

Finally, if none of the above works for you, then please do contact me at my group email address of matt.mansell@meshdigital.com. I'll handle it personally to discover whether we ever received your communication and if we did, why our standards haven't been met.

Hope that helps all.

Rgds, Matt
CEO
Domainmonster.com

htmlindex · 12-21-2011, 12:21 AM

Thanks for the post Matt, I'm sure it has been helpful for all of us with DomainMonster to understand the process better

11-28-2011, 12:04 AM	THREAD STARTER #1 (permalink)
htmlindex NamePros Legend Join Date: Jan 2007 Posts: 14,355	DomainMonster not responding to support emails! Is anyone having issues getting DomainMonster to reply back to support emails? I sent 2 emails through their site domainmonster.com/support over the past 2 days & even though it says that they should respond within 4 hours, I haven't received a reply at all! Is it just me or other people as well? I've sold some .tv names but am getting an error message when the buyer is requesting the transfer & want to get this sorted out asap. __________________ Domain Hack For Sale: Buchare.st - Capital & largest city in Romania. Expires 2015, PM if interested. Top Rated Web Hosting Last edited by mis_chiff; 11-28-2011 at 07:33 AM. Reason: external links

11-28-2011, 12:06 AM	#2 (permalink)
lll ... Join Date: Sep 2009 Posts: 2,363	I have not got a response and sent a email a month ago. BUT you are trying to contact them during the holiday weekend, so expect a response tomorrow Monday I would assume. My email was regarding I forgot my password to my account that doesn't even have any domains on it anymore anyway so they must not care Neither do I, I just wanted to get it so I had it. Forgot password doesn't remember my emails, yet I have the old emails in my saved inbox from them. ????: NamePros.com http://www.namepros.com/dot-tv/738851-domainmonster-not-responding-to-support-emails.html Godaddy, Name.com, Dynadot for me! __________________ Last edited by lll; 11-28-2011 at 12:09 AM.

11-28-2011, 12:42 AM	THREAD STARTER #3 (permalink)
htmlindex NamePros Legend Join Date: Jan 2007 Posts: 14,355	Thanks for the response, I'll wait another day...forgot that it's not even Monday yet in the US (even thought here it's already Monday night). Usually DomainMonster was always fast in responding to support emails, usually within 24 hours so that's why I thought it was strange now. __________________ Domain Hack For Sale: Buchare.st - Capital & largest city in Romania. Expires 2015, PM if interested. Top Rated Web Hosting

12-15-2011, 06:48 PM	#5 (permalink)
finster Senior Member Join Date: Jul 2005 Posts: 1,630	any update on this?? __________________ ...believe me when I say life and death are always on the line...

12-15-2011, 07:24 PM	#6 (permalink)
lll ... Join Date: Sep 2009 Posts: 2,363	I have not got any response from them. Maybe because I have no domains with them now they don't care about my account. __________________

12-16-2011, 12:04 PM	#7 (permalink)
sdsinc Domains my Dominion Join Date: Aug 2005 Location: Web 1.0 Posts: 9,961	E-mail could have been flagged as spam on your end or theirs. E-mail just is not reliable as it used to be. Better call them. __________________ NameNewsletter.com - free lists of available domain names ZoneFiles.net (beta) - ccTLD and gTLD droplists

12-20-2011, 11:38 PM	#9 (permalink)
matt_domainmonster New Member Join Date: Dec 2008 Posts: 6	Hi All We have a VERY strict policy internally to reply to all support contact (Whether via email or ticket) within 4 business hours at an absolute maximum. Many tickets get a reply within less than 15 minutes; this is our max, not our min! ????: NamePros.com http://www.namepros.com/showthread.php?t=738851 Email into our support team isn't trapped by a single email filter our end SPAM wise so should not be filtered in anyway shape or form, but as someone suggests in this thread some sort of SPAM OR VIRUS trap could be the issue here. To be certain of avoiding this, login to your account at http://www.domainmonster.com/login/ and then raise a ticket directly into our support system by using the form at http://www.domainmonster.com/support/ Alternatively don't hesitate to ever call our support telephone numbers located at http://www.domainmonster.com/support. More than 99% of our inbound calls are answered within six rings, so very few callers will ever face a queuing system; which I dread as much as the next person, hence our policy! Finally, if none of the above works for you, then please do contact me at my group email address of matt.mansell@meshdigital.com. I'll handle it personally to discover whether we ever received your communication and if we did, why our standards haven't been met. Hope that helps all. Rgds, Matt CEO Domainmonster.com __________________ Domainmonster.com Support http://www.domainmonster.com/Support

12-21-2011, 12:21 AM	THREAD STARTER #10 (permalink)
htmlindex NamePros Legend Join Date: Jan 2007 Posts: 14,355	Thanks for the post Matt, I'm sure it has been helpful for all of us with DomainMonster to understand the process better __________________ Domain Hack For Sale: Buchare.st - Capital & largest city in Romania. Expires 2015, PM if interested. Top Rated Web Hosting

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