Tucows (OpenSRS) | Listing last updated: 14-Apr-2004 | | Company: Tucows (OpenSRS)
Country: US
Website: http://resellers.tucows.com/
Description:
Tucows is a wholesale domain provider. To register domains through Tucows, you must use one of their reseller partners. .com | .net | .org | .info | .biz | .us | .co.uk | .cc | .ws | .tv | | - | - | - | - | - | - | -(2 YR) | - | - | - | Listed pricing is retail pricing
for one year registration, as available to the general public. | Reseller / Discount Programs: | 
04-18-2005, 09:15 PM
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· #1 | | Mr. Mayor Name: Ron James Location: Bay Area, CA Join Date: Feb 2003
Posts: 12,668
NP$: 51241.64 ( Donate)
| Tucows (OpenSRS)
Thread is for reviews of Tucows (OpenSRS)
__________________
testing 1..2..3... is this thing on?
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04-19-2005, 04:27 AM
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· #2 | | Account Closed Location: root@localhost Join Date: Jan 2005
Posts: 4,046
NP$: 0.00 ( Donate)
| I really like their control panel for domains, vry plain but easy to use, has all the functions I need. The only glitch: after registration it takes some time for the domain to register, 20-30 minutes. The rest is  | |
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05-19-2007, 06:16 AM
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· #3 | | First Time Poster! | Domain Direct sells Tucows service under their own name
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No listing for Domain Direct, a reseller of Tucows, so adding the review under Tucows. Domain Direct does have a phone number but it is impossible to get through. Get lots of SPAM through Domain Direct. | |
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05-13-2008, 04:44 PM
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· #4 | | NamePros Member | Pretty good
Features:  | Value: | Interface:  | Customer Service: | Overall Rating:
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Although OpenSRS have been around for a while I don't think too many people know about them. They were also the first Registrar to offer domain name reselling.
Overall I've been pretty satisfied with OpenSRS domain reselling service. What I like is that the domain management interface is not super glitzy and gets the job done. Although some might find it lacking. Making a payment into your reseller account is painless and they don't charge no service charges like others do.
Customer service is a bit lacking and they have been saying for a while now that its being overhauled, time will tell. I've personally had tickets go missing and unanswered. If all else fails you can get a response pretty quickly at http://www.discuss.tucows.com
I find the price is good but if you're a bottom feeder looking for $5 domains sold below cost look else were, I'd like to know the company I resell and trust my clients domains to is also making money and not run on a loss leader bs business plan. They also offer free whois protection which make their domain pricing pretty good.
I"d like them to improve on their domain management interface a little (multi domain management for end users) and really improve on support system. Tickets should be at least acknowledged by someone with in a few hours. | |
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10-08-2008, 08:34 PM
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· #5 | | NamePros Member | My OpenSRS experience
Features: | Value: | Interface:  | Customer Service: | Overall Rating:
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Hi,
I recently became responsible for handling all OpenSRS issues when the company I work for bought out another hosting company that used a OpenSRS reseller account to manage domain registrations.
Overall I think my rating has been negatively affected more by the management policies of OpenSRS. Technical support, although clearly outsourced, was fairly decent and I have no complaints on that end. The low Customer Service rating is for the compliance department which has numerous problems with ticket backlogs and actually responding to open tickets.
The user interface isn't pretty or very easy to use for anything but the most basic stuff but it gets the job done.
Last I checked they were charging a full $3 on top of the registry and ICANN fees which only included WHOIS privacy.
My main complaint with OpenSRS is that they do not want to handle any end-user support issues which I don't mind but they INSIST on handling all registrant contact changes even though their arrangement is with us and not the end user. This becomes a big problem when most of your users are too inexperienced to understand the importance of keeping up to date contact information.
All in all if you don't mind spending up to a month or so dealing with a single lost password and invalid email address issue it isn't that bad. I recommend forcing your clients to use your info as the admin contact or placing all the domains under one account.
I'm just beginning the process of transferring all the domains out to a different registrar as frankly it just isn't worth it when there are cheaper registrars that provide better all around support and allow me to manage my own customers. | |
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