Have you contacted support to discuss the backorder issue? If not, I'd be really grateful if you could please drop us a line at
support@domainmonster.com with one of the names you back ordered so I can look into it.
Clearly we want to make sure we catch your names. If we don't, we don't get paid, that's how our backorder service works. I wont abuse this thread with stats and statistics on what we do catch, I simply want to assure you, that if you get in touch, I will ensure its investigated thoroughly and if its a specific issue I'll tell you. Equally if we can make improvements, I'll tell you that too; along with what and when!
We genuinely pride ourselves on awesome customer service and a 1st class product. Its devastating to read a post as drastic as this. Rest assured I will take this up myself, find out the detail, listen AND make sure we improve upon that feedback...quickly! I'll make sure the support team look out for you contact and forward it on.
Rgds,
Matt Mansell (CEO)
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