first experience at pool.com

okapi · 02-21-2007, 05:22 PM

I wanted to backorder a nice .com and i signed up at pool. The domain was expiring the same day, and i backordered it.

60$ was blocked in my card at signup, now the domain name is expired and regged, at: "Registrar EUROPE DOMAINS LLC"

Since one hour it's parked.

At pool.com it looks all the same way i backordered it, now message, no changes. 60$ still blocked.

Is it normal? an Other drop catcher taked it? when can i have my 60$ back?

vinodkv · 02-21-2007, 06:01 PM

i am also wanted know more information about it, i am also didnt bought expired domains still now...please help us friends...is this take too much time...

okapi · 02-23-2007, 02:21 PM

pool didn't catch any of my 3 backordered domains, i don't need pool.com anymore.

How to get my $60 back?

codr3sh · 02-28-2007, 11:08 PM

I have the same problem, I don't want to use pool.com services, was just an test and at registration thay say ". Your credit card will not actually be charged unless you purchase a product or service from Pool.com." but my credit card until now IT IS charged.

I'am waiting pool's answer from e-mail, but there is any person from this forum who had this "problem" and get back the money?

Thank you...

S~ · 03-01-2007, 01:27 AM

Never happened to me.

If it did, I'd telephone them...

Quote:

Originally Posted by pool.com

CONTACT INFO:

E-mail:
service@pool.com

Mailing Address:
26 Auriga Drive
Ottawa, Ontario
Canada
K2E 8B7

Phone: +1-613-221-1210
Fax: +1-613-221-1209

Customer Service Hours:
9 AM to 5:00 PM (EST)
Monday to Friday

codr3sh · 03-01-2007, 09:55 AM

pool's answer, so we have to wait...

Quote:

Thank you for contacting Pool.com, we are pleased to assist you with your inquiry.

Please visit our FAQ page at: http://www.pool.com/help/FAQ.aspx#GettingStarted, under the heading “What is a Pre-authorization?”

The $60 pre-authorization charge is held in most credit card accounts for approximately 72 hours, and is then released but the length of time the pre-authorization charge is held for can vary between credit card companies.

Thank you for using Pool.com

Regards,

Pool.com Customer Service

02-21-2007, 05:22 PM	#1 (permalink)
okapi NamePros Regular Join Date: Dec 2006 Location: Berlin Posts: 435 84.85 NP$ (Donate)	first experience at pool.com I wanted to backorder a nice .com and i signed up at pool. The domain was expiring the same day, and i backordered it. 60$ was blocked in my card at signup, now the domain name is expired and regged, at: "Registrar EUROPE DOMAINS LLC" Since one hour it's parked. At pool.com it looks all the same way i backordered it, now message, no changes. 60$ still blocked. Is it normal? an Other drop catcher taked it? when can i have my 60$ back?

02-28-2007, 11:08 PM	#4 (permalink)
codr3sh New Member Join Date: Feb 2007 Posts: 3 0.00 NP$ (Donate)	Re I have the same problem, I don't want to use pool.com services, was just an test and at registration thay say ". Your credit card will not actually be charged unless you purchase a product or service from Pool.com." but my credit card until now IT IS charged. I'am waiting pool's answer from e-mail, but there is any person from this forum who had this "problem" and get back the money? Thank you...

02-21-2007, 06:01 PM	#2 (permalink)
vinodkv NamePros Regular Join Date: Feb 2007 Posts: 403 190.75 NP$ (Donate)	i am also wanted know more information about it, i am also didnt bought expired domains still now...please help us friends...is this take too much time...

02-23-2007, 02:21 PM	#3 (permalink)
okapi NamePros Regular Join Date: Dec 2006 Location: Berlin Posts: 435 84.85 NP$ (Donate)	pool didn't catch any of my 3 backordered domains, i don't need pool.com anymore. How to get my $60 back?

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