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Old 02-21-2007, 06:22 PM THREAD STARTER               #1 (permalink)
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first experience at pool.com


I wanted to backorder a nice .com and i signed up at pool. The domain was expiring the same day, and i backordered it.

60$ was blocked in my card at signup, now the domain name is expired and regged, at: "Registrar EUROPE DOMAINS LLC"

Since one hour it's parked.

At pool.com it looks all the same way i backordered it, now message, no changes. 60$ still blocked.

Is it normal? an Other drop catcher taked it? when can i have my 60$ back?
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Old 02-21-2007, 07:01 PM   #2 (permalink)
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i am also wanted know more information about it, i am also didnt bought expired domains still now...please help us friends...is this take too much time...
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Old 02-23-2007, 03:21 PM THREAD STARTER               #3 (permalink)
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pool didn't catch any of my 3 backordered domains, i don't need pool.com anymore.

How to get my $60 back?
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Old 03-01-2007, 12:08 AM   #4 (permalink)
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Re


I have the same problem, I don't want to use pool.com services, was just an test and at registration thay say ". Your credit card will not actually be charged unless you purchase a product or service from Pool.com." but my credit card until now IT IS charged.

I'am waiting pool's answer from e-mail, but there is any person from this forum who had this "problem" and get back the money?


Thank you...
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Old 03-01-2007, 02:27 AM   #5 (permalink)
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Never happened to me.

If it did, I'd telephone them...

Originally Posted by pool.com
CONTACT INFO:

E-mail:
service@pool.com

Mailing Address:
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????: NamePros.com http://www.namepros.com/domain-newbies/297123-first-experience-at-pool-com.html
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K2E 8B7

Phone: +1-613-221-1210
Fax: +1-613-221-1209

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Old 03-01-2007, 10:55 AM   #6 (permalink)
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pool's answer, so we have to wait...

Quote:
Thank you for contacting Pool.com, we are pleased to assist you with your inquiry.
????: NamePros.com http://www.namepros.com/showthread.php?t=297123

Please visit our FAQ page at: http://www.pool.com/help/FAQ.aspx#GettingStarted, under the heading “What is a Pre-authorization?”

The $60 pre-authorization charge is held in most credit card accounts for approximately 72 hours, and is then released but the length of time the pre-authorization charge is held for can vary between credit card companies.


Thank you for using Pool.com

Regards,

Pool.com Customer Service
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