GoDaddy "SMTP Email Relay - 50 per day"

Ringr · 12-27-2005, 04:37 PM

Hey guys,

For some reason in my "Payments And Renewing Items" section at GoDaddy, I can't get rid of "SMTP Email Relay - 50 per day N/A".

I check it off,
Then I go up to "Cancel Item",
Then I select "Cancel Now",
And finally I hit "Save Changes".

After all of that, it spits this message at me:

Quote:

Originally Posted by GoDaddy

Your changes have been submitted!
There will be a short duration while your request is pending update.

Even after doing this about fifteen times, it's still on my list and won't go away.
It's set to renew January 3rd, and I want to get rid of it by then so I don't get billed for something bogus I don't need/want.

Please help,
Andy

scrsteven · 12-27-2005, 04:54 PM

Hey. It's impossible to take off. It says to call billing to cancel on mine. So I called. Support said they cancelled it. I get billed for it a week later. I call in again saying I cancelled it and they said 'nope we can't cancel anything for you over the phone, we just give you directions how to.' I convince them that a support person said they cancelled it for me a week before and they send me a 2.95 refund for the renewal. Then, after holding for about 30 minutes, the support guy says he finally got it cancelled. I have his name and the time I called recorded. However, it's still in my account and going to renew again soon. Two support people can't cancel it after a total of about an hour on the phone with them. I'm convinced it's impossible to remove.

dewd · 12-27-2005, 06:50 PM

im having same problem,

just disable the auto renew

its still in my account aswell after multipal attempts to canell it....

dreaminginspiration · 12-28-2005, 03:28 AM

simple use paypal, i dont have any money in my godaddy and there isnt an attached paypal so they cant take money.

dewd · 12-28-2005, 04:30 PM

Quote:

Originally Posted by dreaminginspiration

simple use paypal, i dont have any money in my godaddy and there isnt an attached paypal so they cant take money.

sound like that will work, i will just cancell my agreement with them on my paypal

Ringr · 12-28-2005, 09:19 PM

Well, I hope disabling auto renew works, even if it is impossible to cancel.

Do you guys think canceling the agreement with Paypal WILL do it, or will they just hold that against you until you go through Paypal or put a credit card to the account?

Thank you for the feedback guys,
Andy

12-27-2005, 04:54 PM	#2 (permalink)
scrsteven Senior Member Join Date: Aug 2005 Location: FL Posts: 1,260 704.12 NP$ (Donate)	Hey. It's impossible to take off. It says to call billing to cancel on mine. So I called. Support said they cancelled it. I get billed for it a week later. I call in again saying I cancelled it and they said 'nope we can't cancel anything for you over the phone, we just give you directions how to.' I convince them that a support person said they cancelled it for me a week before and they send me a 2.95 refund for the renewal. Then, after holding for about 30 minutes, the support guy says he finally got it cancelled. I have his name and the time I called recorded. However, it's still in my account and going to renew again soon. Two support people can't cancel it after a total of about an hour on the phone with them. I'm convinced it's impossible to remove. __________________ SKDomains.com Distance Learning

12-27-2005, 06:50 PM	#3 (permalink)
dewd Senior Member Join Date: Mar 2005 Location: Canada Posts: 1,673 147.15 NP$ (Donate)	im having same problem, just disable the auto renew its still in my account aswell after multipal attempts to canell it.... __________________ TurtleHosting.com - Hosting as low as $0.99/month! ( NP$ Accepted )

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12-28-2005, 03:28 AM	#4 (permalink)
dreaminginspiration Account Closed Join Date: Sep 2005 Posts: 345 67.80 NP$ (Donate)	simple use paypal, i dont have any money in my godaddy and there isnt an attached paypal so they cant take money.

12-28-2005, 09:19 PM	#6 (permalink)
Ringr Senior Member Join Date: Jul 2004 Posts: 1,391 1,090.86 NP$ (Donate)	Well, I hope disabling auto renew works, even if it is impossible to cancel. Do you guys think canceling the agreement with Paypal WILL do it, or will they just hold that against you until you go through Paypal or put a credit card to the account? Thank you for the feedback guys, Andy

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