Nominate.net aaarrghhh!

03-31-2005, 06:56 PM

Anyone have any dealings w/ these people??
I am making my 4th transfer attempt at prying loose a name from Nominate.net The failures are all showing re: In Locked Status at Current Registar
This outfit is starting to make me crazy(ier)!! After the 3rd failed attempt,
I took a screenshot showing the name was in Unlock state. Last night it was still unlocked and my "activity archive" showed my last action was unlocking the domain name a week ago. (I had locked it and quickly unloced it to get the Ulock confirmation for my screenshot). Today, the attempt failed again, re: In Locked Status at Current Registar
????: NamePros.com http://www.namepros.com/domain-name-discussion/79317-nominate-net-aaarrghhh.html
I went back to the site and sure enough, the b~~stards had it locked again. I did not adjust any settings last night or today. WTF gives w/ this registrar??

04-01-2005, 11:47 AM

For those of you interested in such things, I am posting the email correspondence w/ Nominate.net, that has transpired since my OP. I have been dealing w/ a registrar who apparently doesn't know domain name status code protocol. Towit:

Quote:

My email to Nominate.net
????: NamePros.com http://www.namepros.com/showthread.php?t=79317
://httpaddress wrote
Dear Sirs:

I have made no less than 3 attempts at transferring [3ll].com over to my ENom/ NameCheap acct. After each failure, I have received the same reason for the cancelled transfer: The domain is locked at the current registrar. After the second such failure notice, I re-locked the name, and than quickly unlocked it again to enable me to record a screenshot of the "Unlock Confirmation" page at your site, and of my "activity archive", that records all of my name management activity at your site.

Last night I noticed that the name was still in processing, (over 3 days after my transfer request had initiated), so I logged in to my account to make certain that all was in place forthe transfer to succeed and to insure that the name status and all contact info was correct. All was well and the name was in unlock status. Today, I received a request for confirmation of the transfer, approved it and minutes later received another failure notice: The domain is locked at the current registrar. I logged into my acct w/ you, and sure enough, it was locked again and I had to go through the same steps, yet one more time, to move the name back unlock status, the status that it had been in, the evening before, when I had left the site.

I have re-initiated the transfer. If it fails this time, I am failing a well documented complaint w/ ICANN, Pool, (your drop partner, from whom I purchased the name), and every other organization and regulatory body that my advisers recommend I file with.. Either you have serious system bug, or someone has been playing games w/ me, and I don't appreciate it.
*
*Sincerely,
[Me], Registrant and Administrator, 3ll.com

________________________
Nominate's response:
_
Bob
domains wrote:

IT IS UNLOCKED

Date Created = 30 April 2004
Date Expries = 30 April 2005
Date Updated = 31 March 2005
Status = Active
Nameservers:
NS1.SEDOPARKING.COM
NS2.SEDOPARKING.COM

ACTIVE MEANS UNLOCKED.

IT WILL BE LOCKED IN 4 DAYS.

YOU Quote

Today, I received a request for confirmation of the transfer, approved it and minutes later received another failure notice: The domain is locked at the current registrar

This was unlocked, on the 31st of March, Yesterday. The problem is with ENOM not us.

--
BB-Online UK Ltd, ICANN Accredited International Domain Name Registrar
Members of Nominet, DK-Hostmaster, SE-NIC, Registration Authority Italiana, IE Domain Registry,
InternetNZ, Registered with the Finnish Communications Regulatory Authority, and others

"http://www.nominate.com"

PO Box 2162, Luton, Beds, LU3 2YT, England.
Tel: +44 (0)1582 572148 Fax: +44 (0)1582 585057
_____________________

My reply to nominate( sent , this morning, at 8:30AM PST):

Dear Mr Fox

"ACTIVE MEANS UNLOCKED."
Incorrect. (and, frankly I'm a bit surprised that a registrar could possibly fail to make the distinction between domain name Active and Lock status code protocols):

Registry Registrar Protocol (RRP) Status Codes:

There are eight different status codes or values in the Registry Registrar Protocol (RRP) developed by NSI/Verisign. The two largest registries (.COM and .NET) and some country code Top Level Domains (TLDs) use these status codes.

ACTIVE: Official Registry sets this status. An Active domain can be modified by the registrar and it can be renewed. The domain will be included in the zone if the domain has been delegated to at least one name server. Status is very common.

REGISTRAR-LOCK: Sponsoring registrar sets this status. The domain can not be modified or deleted or transferred. The registrar must remove REGISTRAR-LOCK status to modify the domain. You can typically change the Registrar Lock status through your registrar's account management interface. The domain can be renewed and will be included in the zone. Status is very common. It's used to prevent unauthorized transfers and often enabled by Registrar by default.

"IT WILL BE LOCKED IN 4 DAYS."
Where on earth did you come up w/ this procedure ??
If I unlock a domain to transfer it, I want it to remain unlocked until the transfer is complete. If the receiving registrar requires more than 4 days to verify ownership, establish that the whois contact information is correct and/or additional time for the transfer request to come to the top of it's transfer queue, and you lock the domain, due to some arbitrary, (hidden), 4 day "re-lock" procedure, than, of course, the transfer will fail, which is what the case has been w/ this particular transfer attempt.

"This was unlocked, on the 31st of March, Yesterday. The problem is with ENOM not us."
What time of day, and in what time zone? I was at the computer all day on Mar 31st. At 4:26PM PST I received the Uniform STANDARDIZED FORM OF AUTHORIZATION and immediately approved the acceptance of the the transfer. At 4: 38PM PST , I received an email from NameCheap, (eNom sub-seller), stating that the transfer had failed- re: Domain is locked at current registrar. I immediately logged into my account at your site, checked the name status, and, indeed, it was locked! I immediately unlocked it, took another screen shot of your "Unlock Confirmation" page and re-initiated the transfer to eNom/NameCheap. (To use your typecase preference): THE PROBLEM IS WITH YOU AND YOUR PROCEDURES! - NOT WITH ENOM OR THE SUB-SELLER.

Date Updated = 31 March 2005
If your update went to the registry as a result of a change in Lock status, (and not simply a procedural auto-update), than of course this would be reflective of a status change. The transfer failure forced me to go back to your site and "re-Unlock" my domain, which you had inexplicably "re-Locked"

If any of the above has been misstated or is incorrect, feel free to forward me documented evidence that proves otherwise.

I expect the name to be in my account per my transfer request , and, hopefully, w/o having to jump through any more of your hoops.

Sincerely

[Me]

Gee, no wonder my hair has been turning grey, faster than normal, this year. This is only one name and one registrar from a group 20 or so, that I have had no other option but to deal with, because they are partnered w/ Pool or SnapNames.

WuLabsWuTecH · 04-01-2005, 12:11 PM

Have you had problems with them in the past? for that matter, has anyone else had problems with them?

04-01-2005, 01:54 PM

Quote:

Have you had problems with them in the past?

This has been my only experience w/ them.

Quote:

for that matter, has anyone else had problems with them?

I was wondering the same thing myself. for that matter, has anyone heard of them or had any dealing w/ them, period?
????: NamePros.com http://www.namepros.com/showthread.php?t=79317

I'm really not looking for answers, at this point. I've drilled down the problem.
Post#1, was a rant that was a result of having just received the 3rd failure notice.

Post#2, was informational- for both the purpose of sharing my experience w/ a particular registrar and for any archival value that it may have for someone else who might, in the future, run into domain(s) that mysteriously lock just as a transfer is about to complete.

mole · 04-01-2005, 10:21 PM

Maybe one way is to go in your Nominate account and unlock/save your domain every 12 hrs, even if shows as unlock for the duration of the transfer period. There could some silly script in the Nominate program that auto-locks things every 24hrs, when the period should longer when manual unlock is triggered. Just a thought.

04-01-2005, 10:50 PM

I have to take my hat off to NameCheap, the eNom subseller that I have my account w/. He stayed on top of this w/ me, personally emailed me 3-4 times,responding to questions and keeping me abreast, on a personal level - really went above and beyond the call of duty.

This is how he solved the prob, (I finally received an email from Nominate.net, confirming that the transfer, will,indeed, go through.)

NameCheap:

Quote:

Ok, I have taken steps to make sure this goes through. I have
cancelled your current transfer, and re-sent your last failed one.
????: NamePros.com http://www.namepros.com/showthread.php?t=79317
The resubmit locked option does not require you to re-auth the
transfer as we alredy had it, and resends the request to the registry.
Since the domain was unlocked at that time of resubmit, it is now in
pending transfer status and nominate.net can not re-lock the domain
with out cancelling the transfer first.

I would add a few other choice comments that he made reletive to the other registrar, but I don't want to run the risk of embarrasing him.

Hoo hoo-hee-ha-ha- yipeee- yeah - yabba-dabba doooo Almost done w/ the uphill part of my transfer marathon- woo-hooooo!!

Quote:

There could some silly script in the Nominate program that auto-locks things every 24hrs, when the period should longer when manual unlock is triggered. Just a thought.

There's a place or two that I wouldn't mind stuffing his script, (if that is what it is... hell, even if that is what it isn't), about every 12-24 hours.

harpo · 04-02-2005, 01:46 AM

yes name cheap has come through for me too,
they are a very trustworthy company

04-04-2005, 01:40 AM

In response to my questions, (ie How does a registrar mix up the protocols for domain status and confuse Active and Locked?)
Robert Hall from Nominate.Net responds!:

Quote:

I really can't be bothered with you.

Someone, some registrar has now issued a transfer command on this domain and the domain is on its way to a new registrar.

I have done nothing.

Good Bye.

Uh....yoo-hoo, Robert. Your incompetence is only exceeded by your rudeness. Because you are a partnered with Pool, I will absolutely never use Pool again. My fear of Nominate.net being the registrar that makes the capture, and the possiblity of having to deal with you again makes this my only viable option. Of the 50 or so registrars I have dealt with, my experience w/ Nominate.net has been the absolute worst that I have encountered.

Nominate.net=bad, Bad, BAD!!

03-31-2005, 06:56 PM	THREAD STARTER #1 (permalink)
Grrilla Guest Posts: n/a	Nominate.net aaarrghhh! Anyone have any dealings w/ these people?? I am making my 4th transfer attempt at prying loose a name from Nominate.net The failures are all showing re: In Locked Status at Current Registar This outfit is starting to make me crazy(ier)!! After the 3rd failed attempt, I took a screenshot showing the name was in Unlock state. Last night it was still unlocked and my "activity archive" showed my last action was unlocking the domain name a week ago. (I had locked it and quickly unloced it to get the Ulock confirmation for my screenshot). Today, the attempt failed again, re: In Locked Status at Current Registar ????: NamePros.com http://www.namepros.com/domain-name-discussion/79317-nominate-net-aaarrghhh.html I went back to the site and sure enough, the b~~stards had it locked again. I did not adjust any settings last night or today. WTF gives w/ this registrar?? Last edited by Grrilla; 04-04-2005 at 01:24 AM.

04-01-2005, 10:21 PM	#5 (permalink)
mole Insectivora Member Join Date: Jun 2003 Location: Under Ground Posts: 2,164	Maybe one way is to go in your Nominate account and unlock/save your domain every 12 hrs, even if shows as unlock for the duration of the transfer period. There could some silly script in the Nominate program that auto-locks things every 24hrs, when the period should longer when manual unlock is triggered. Just a thought. __________________ If a man will begin with certainties, he shall end in doubts; but if he will be content to begin with doubts he shall end in certainties. Sir Francis Bacon

04-02-2005, 01:46 AM	#7 (permalink)
harpo Senior Member Join Date: Feb 2004 Location: The Source Posts: 1,045	yes name cheap has come through for me too, they are a very trustworthy company __________________ ppc.us cia.info LL3.com

04-01-2005, 12:11 PM	#3 (permalink)
WuLabsWuTecH Senior Member Join Date: Feb 2005 Posts: 2,478	Have you had problems with them in the past? for that matter, has anyone else had problems with them?

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