NameJet doesn't secure a drop picked up by Enom

NameClerk.com · 09-01-2009, 07:28 AM

Here's a basic overview of what happened.

I back ordered a pending delete domain (don't want to reveal it yet) at Namejet. I was the only person to place a back order on it. I was surprised by this as it had nearly 100,000 exact Google searches a month.

The domain dropped and was caught by Enom yesterday. Immediately after the drop, the domain status showed up as "pending auction" in my NameJet console. This morning the status had changed to Wishlist. Namejet is claiming they failed to secure the domain.
????: NamePros.com http://www.namepros.com/domain-name-discussion/607196-namejet-doesnt-secure-drop-picked-up.html

I was under the impression that Enom is a partner registrar of Namejet. Is is possible for Enom to grab a domain that has a Namejet backorder and not turn it over to the person that placed the back order?

I don't want to make any accusations yet but I'm suspicious that Enom just decided to keep it for themselves since the price wasn't to their liking.

A whois lookup on the domain lists Enom as the registrar but no contact details are listed. In fact, it displays "domain not found".

Spade · 09-01-2009, 07:37 AM

I would probably give NameJet a little ring and find out what the situation is.

gazzip · 09-01-2009, 08:37 AM

As far as I know when a domain hits pending delete its a free for all, as in it's too late for it to be "passed" to the auction house partner.

Not 100 % sure though, anyone know ?

.

NameClerk.com · 09-01-2009, 10:20 AM

Originally Posted by gazzip

As far as I know when a domain hits pending delete its a free for all, as in it's too late for it to be "passed" to the auction house partner.
????: NamePros.com http://www.namepros.com/showthread.php?t=607196

Not 100 % sure though, anyone know ?
.

The domain does appear to have dropped because the creation date is showing 8/31/2009. My gripe is that Enom, a NameJet partner registrar, caught it and doesn't seem to be releasing it even though a back order was placed on it.

What good does it do to place a backorder at NameJet if their partner registrars just decide to keep the domains for themselves if the price isn't too their liking?

I suppose it's possible that someone hand reg'd this domain at Enom the second it dropped. I just find that very unlikely.

When I spoke with Namejet on the phone they said at this point they can't confirm whether I was rewarded the domain or not. They explained that sometime a successful back order will still temporary display "wish list" status for a couple of days. They suggested I keep an eye on the status of whois information and call back when something changes. Sounds like bull crap to me.

Fork · 09-01-2009, 11:37 AM

Had a similar thing happen to me with TDNAM. Josh and I should be making the issue public soon.

mibworld · 09-01-2009, 11:49 AM

The same has happened to me not only once, but FOUR times. I found domains that interested me (all four were LLLL.coms) and that didn't have any bids. Then, I waited until a few minutes were left for receiving bids. I place my bid and then I could confirm that the name appeared in my backorder list with me as the sole bidder.

The first time I did this I was pretty sure I was going to get the name, but, to my surprise, after one or two days it appeared in the "wish list" (same as in your case). So, I wasn't surprised when the same occurred the second, third and fourth times!

So, I can confirm that Namejet systematically denies good names to you, when you are the only bidder. I find this behavior not only annoying but unethical.

I still have the four names in my wish list where I appear as the sole bidder.

I recommend not to wait until the last minute to place your bid, so that you can give time to other bidders (the usual last minute bidders) to place their corresponding bids

Sad but true...

NameClerk.com · 09-01-2009, 12:16 PM

Originally Posted by mibworld

I recommend not to wait until the last minute to place your bid, so that you can give time to other bidders (the usual last minute bidders) to place their corresponding bids

Sad but true...

I waited till the last minute as well. 1st time I've done that and the last time too. Might be the last time I back order any pending delete domain through NameJet. SnapNames has always worked well for me. The ironic thing is I back ordered this particular name at both sites because I really wanted to get it.

gazzip · 09-01-2009, 01:36 PM

Originally Posted by NameClerk.com

The domain does appear to have dropped because the creation date is showing 8/31/2009. My gripe is that Enom, a NameJet partner registrar, caught it and doesn't seem to be releasing it even though a back order was placed on it.
.

I think enom has its own portfolio for parking / resale and it "may" just be these guys ?? there seems to be alot of names listed with Whois Privacy Protection on and parked at name-services.com using the same parking template.
????: NamePros.com http://www.namepros.com/showthread.php?t=607196

My "hunch" is they are one in the same....sure looks that way to me but I may be wrong ?.

AcquireThisName.com - premium domain name brokerage

AcquireThisName.com - premium domain name brokerage

Q: What is your domain sales process?
A: Our reseller relationship with eNom helps make purchasing a domain from Acquire This Name a quick and easy process.

...Register.com keeps names too although as far as I have seen they put them up for backorder first at snap, if nobody places a backorder and the name is decent they will just keep it.

..it sucks but what can you do ??
.

has2hands · 09-01-2009, 02:36 PM

Good luck in your investigation and hope you get the name.

It truly is the "wild west" with literally no regulations in place.

Happened to me recently as well.

Paul

beljf123 · 09-01-2009, 02:36 PM

I had the same problem here with Namejet. I backordered a name at the last minute. I was the only bidder. The domain went to pending auction and then to wish list.

HBK216 · 09-01-2009, 02:44 PM

This is just further proof that the industry is about serving one's personal needs over anything else. This is fine for individual investors or those in partnership. However it is a different story when you are a company selling a product or service in this case & screwing over your customers to benefit yourself.

If no one bid on the name & you get it, fine. I can live with that. However it is utter bullshit when a customer attempts to acquire a name within the proper framework in place & you pretty much f-c- them!

dombastic · 09-01-2009, 02:46 PM

Originally Posted by gazzip

Q: What is your domain sales process?
????: NamePros.com http://www.namepros.com/showthread.php?t=607196
A: Our reseller relationship with eNom helps make purchasing a domain from Acquire This Name a quick and easy process..

Quote:

Our preferred method of payment is by wire to our affiliate, eNom.

i also think they are enom

1901gt · 09-01-2009, 03:24 PM

Makes this industry looks bad.

gazzip · 09-01-2009, 03:37 PM

Originally Posted by dombastic

i also think they are enom

Me too but they are saying that they are not, If you follow the nameserver trail it looks pretty convincing (to me) that they are enom.
????: NamePros.com http://www.namepros.com/showthread.php?t=607196

Q: Do you own the domains you sell?
A: No, we represent the domain owner and facilitate the sale of the domain.
Q: Is AcquireThisName a domain registrar?
A: No, AcquireThisName is a brokerage firm, representing domain owners. We are not a registrar and do not offer registration services.

....However, they could just be a "silent partner"

shhhh

At the end of the day if ICANN does'nt have a problem with registrars warehousing/reselling domains then they are technically not doing anything wrong.

.

dombastic · 09-01-2009, 03:40 PM

being directly it or being only very closely associated
no difference to me

thebutler · 09-01-2009, 03:40 PM

Originally Posted by gazzip

..it sucks but what can you do ??
.

Lawyer up.

Make sure you understand the backreg policy/process PERFECTLY. Do the EXACT same thing on another domain (not a good one) and see if you get it. EXACT same thing.

Then lawyer up. Class action since its happened to other.

NameClerk.com · 09-01-2009, 04:25 PM

Looks like the squeaky wheel gets the grease. After opening a support ticket and later calling NameJet directly and asking for an explanation, which I wasn't given at the time, I received an email notification a short time ago stating that I won the domain and that it should appear in my management console within a few days.
????: NamePros.com http://www.namepros.com/showthread.php?t=607196

I can't say with 100% certainty, but I'm pretty sure this only happened because I started raising a fuss about it. I was met with a few explanations when I called but I had my facts straight and I was able to refute all of the ones given. The whois information for the domain still displays "domain not found" but I'll keep an eye on that over the next day or two.

Lesson learned: Don't take this stuff sitting down. Call them on it, make your case and demand an explanation. If it doesn't make sense, don't settle for it.

For making this right, NameJet will still get my business.

gazzip · 09-01-2009, 04:27 PM

Originally Posted by NameClerk.com

Looks like the squeaky wheel gets the grease. After opening a support ticket and later calling NameJet directly and asking for an explanation, which I wasn't given at the time, I received an email notification a short time ago stating that I won the domain and that it should appear in my management console within a few days.
????: NamePros.com http://www.namepros.com/showthread.php?t=607196

I can't say with 100% certainty, but I'm pretty sure this only happened because I started raising a fuss about it. I was met with a few explanations when I called but I had my facts straight and I was able to refute all of the ones given. The whois information for the domain still displays "domain not found" but I'll keep an eye on that over the next day or two.

Lesson learned: Don't take this stuff sitting down. Call them on it, make your case and demand an explanation. If it doesn't make sense, don't settle for it.

Cool, congrats on your new domain

.

dombastic · 09-01-2009, 04:31 PM

another interesting thing about enom

expired domains can disappear from your account before you have any possibility to pay the redemption fee ($160)

so there is no redemption period
you have only 29 days

i didn't know that

Quote:

As courtesy we do allow the registrant 29 days grace period, unfortunately as the domain has passed our grace period, the domain is considered abandoned and per our terms and conditions, we exercise the right to auction, sell, keep or delete the domain.

HBK216 · 09-01-2009, 04:57 PM

Originally Posted by NameClerk.com

Looks like the squeaky wheel gets the grease. After opening a support ticket and later calling NameJet directly and asking for an explanation, which I wasn't given at the time, I received an email notification a short time ago stating that I won the domain and that it should appear in my management console within a few days.

I can't say with 100% certainty, but I'm pretty sure this only happened because I started raising a fuss about it. I was met with a few explanations when I called but I had my facts straight and I was able to refute all of the ones given. The whois information for the domain still displays "domain not found" but I'll keep an eye on that over the next day or two.

Lesson learned: Don't take this stuff sitting down. Call them on it, make your case and demand an explanation. If it doesn't make sense, don't settle for it.

For making this right, NameJet will still get my business.

Congratulations on acquiring your name. When you officially receive it, will you share?

Lastly, do they really still deserve your business? Just my opinion here, I don't feel that they do for you or anyone else. While you won in the end, it only seemed to be because you called them out on it & refused to back down. When you agreed to use their service, it was not with the premise that you might have to jump through hoops to acquire a rightfully won domain.

Doing the right thing would be a company making a mistake by accident & fixing it. This reeks more of a "damn we got caught, & can't pull a fast one on the individual so lets give them their name".
????: NamePros.com http://www.namepros.com/showthread.php?t=607196

Either way good luck as you have always been a good guy in the industry!

NameClerk.com · 09-01-2009, 06:26 PM

Originally Posted by HBK216

Lastly, do they really still deserve your business? Just my opinion here, I don't feel that they do for you or anyone else. While you won in the end, it only seemed to be because you called them out on it & refused to back down. When you agreed to use their service, it was not with the premise that you might have to jump through hoops to acquire a rightfully won domain.
????: NamePros.com http://www.namepros.com/showthread.php?t=607196

Doing the right thing would be a company making a mistake by accident & fixing it. This reeks more of a "damn we got caught, & can't pull a fast one on the individual so lets give them their name".

Either way good luck as you have always been a good guy in the industry!

Thanks. I appreciate that and yes I'll share the name once I actually have it under my control. I'm giving them the benefit of the doubt on this one. It's the first time it's happened to me although others in this thread claim it's happened to them multiple times. I had plenty of evidence that the domain should belong to me but I didn't have any evidence that they were purposely keeping it from me. It could have been a glitch in their system but I didn't want to wait around to find out. I'm also addicted to the pre-release names so I'd have a very hard time ever giving up those.

ThreeD · 09-01-2009, 11:09 PM

Based on our own experience over the last couple of weeks we find namejet backorders to be a complete waste of time and somewhat of a joke.
????: NamePros.com http://www.namepros.com/showthread.php?t=607196

We had two back orders go to auction when we were the only bidders (which is strange in the first place because all domains that only have 1 bidder should win the domain automatically). These were prereleased domains where we placed a $70 bid on each domain. The domains rolled on into redemption period and we didn't get either domain.

The domains were listed in our list of backorders where the status changed from "Pending Auction" to "Wishlist" pretty much within 24 hours.

We bid over the minimum fee and they still didn't grab it. We contacted namejet about this and pretty much all they could say was "Hmmm, that's strange" (to sum it up).

So much for a good backorder system. It's easier to catch a domain by hand than to trust the namejet backorder system.

has2hands · 09-02-2009, 02:28 AM

Glad to hear things are working out for you.

Hey, with 100,000 exact searches per month, you have to raise a fuss...hard name to let go of.

Please share when domain is in your possession.

Paul

lzy · 09-02-2009, 04:06 AM

Originally Posted by Shockt

Had a similar thing happen to me with TDNAM. Josh and I should be making the issue public soon.

I'm actually curious about this...even if you had won a name at TDNAM, the owner could possibly renew the name and you would then be refunded.

dombastic · 09-02-2009, 04:16 AM

Originally Posted by lzy

I'm actually curious about this...even if you had won a name at TDNAM, the owner could possibly renew the name and you would then be refunded.

what is not possible with enom
????: NamePros.com http://www.namepros.com/showthread.php?t=607196

the domain was not in the redemption period at all

09-01-2009, 07:28 AM	THREAD STARTER #1 (permalink)
NameClerk.com Senior Member Join Date: Feb 2005 Location: Ohio, USA Posts: 1,436 Follow @NameClerk	NameJet doesn't secure a drop picked up by Enom Here's a basic overview of what happened. I back ordered a pending delete domain (don't want to reveal it yet) at Namejet. I was the only person to place a back order on it. I was surprised by this as it had nearly 100,000 exact Google searches a month. The domain dropped and was caught by Enom yesterday. Immediately after the drop, the domain status showed up as "pending auction" in my NameJet console. This morning the status had changed to Wishlist. Namejet is claiming they failed to secure the domain. ????: NamePros.com http://www.namepros.com/domain-name-discussion/607196-namejet-doesnt-secure-drop-picked-up.html I was under the impression that Enom is a partner registrar of Namejet. Is is possible for Enom to grab a domain that has a Namejet backorder and not turn it over to the person that placed the back order? I don't want to make any accusations yet but I'm suspicious that Enom just decided to keep it for themselves since the price wasn't to their liking. A whois lookup on the domain lists Enom as the registrar but no contact details are listed. In fact, it displays "domain not found". __________________ AvailableDomainNames.com Subscribe via RSS Last edited by NameClerk.com; 09-01-2009 at 10:49 AM.

09-01-2009, 07:37 AM	#2 (permalink)
Spade NamePros Expert Join Date: Sep 2006 Location: Carlsbad, CA Posts: 7,848	I would probably give NameJet a little ring and find out what the situation is. __________________ Read my Blog! NameBio.com - Search The Domain Sales Index Buying LLLL.com's ending in "CA"

09-01-2009, 11:37 AM	#5 (permalink)
Fork NamePros Regular Join Date: May 2005 Location: California Posts: 620	Had a similar thing happen to me with TDNAM. Josh and I should be making the issue public soon. __________________ ◊ Kevin I.

09-01-2009, 02:36 PM	#10 (permalink)
beljf123 NamePros Regular Join Date: Dec 2007 Posts: 222	I had the same problem here with Namejet. I backordered a name at the last minute. I was the only bidder. The domain went to pending auction and then to wish list. __________________ for sale: stx.net 5cf.com credit.mx

09-01-2009, 02:44 PM	#11 (permalink)
HBK216 Senior Member Join Date: Mar 2006 Posts: 1,120	This is just further proof that the industry is about serving one's personal needs over anything else. This is fine for individual investors or those in partnership. However it is a different story when you are a company selling a product or service in this case & screwing over your customers to benefit yourself. If no one bid on the name & you get it, fine. I can live with that. However it is utter bullshit when a customer attempts to acquire a name within the proper framework in place & you pretty much f-c- them! __________________ I've been the man before anyone knew what being the man was all about!

	LeadRefs	Forum Sponsorship
	Want to sell your domain? LeadRefs.com finds multiple potential buyers to contact instantly!

09-01-2009, 08:37 AM	#3 (permalink)
gazzip First Time Poster ! Join Date: Apr 2005 Location: GB Posts: 6,877	As far as I know when a domain hits pending delete its a free for all, as in it's too late for it to be "passed" to the auction house partner. Not 100 % sure though, anyone know ? .

09-01-2009, 11:49 AM	#6 (permalink)
mibworld NamePros Regular Join Date: Jul 2007 Posts: 567	The same has happened to me not only once, but FOUR times. I found domains that interested me (all four were LLLL.coms) and that didn't have any bids. Then, I waited until a few minutes were left for receiving bids. I place my bid and then I could confirm that the name appeared in my backorder list with me as the sole bidder. The first time I did this I was pretty sure I was going to get the name, but, to my surprise, after one or two days it appeared in the "wish list" (same as in your case). So, I wasn't surprised when the same occurred the second, third and fourth times! So, I can confirm that Namejet systematically denies good names to you, when you are the only bidder. I find this behavior not only annoying but unethical. I still have the four names in my wish list where I appear as the sole bidder. I recommend not to wait until the last minute to place your bid, so that you can give time to other bidders (the usual last minute bidders) to place their corresponding bids Sad but true...

09-01-2009, 02:36 PM	#9 (permalink)
has2hands NamePros Regular Join Date: Aug 2007 Location: Pennsylvania Posts: 992	Good luck in your investigation and hope you get the name. It truly is the "wild west" with literally no regulations in place. Happened to me recently as well. Paul

09-01-2009, 03:24 PM	#13 (permalink)
1901gt Senior Member Join Date: Mar 2005 Location: Singapore Posts: 1,830 Follow @mdnoorhadi	Makes this industry looks bad.

09-01-2009, 03:40 PM	#15 (permalink)
dombastic NamePros Regular Join Date: Feb 2007 Posts: 243	being directly it or being only very closely associated no difference to me __________________ DakotaRealtor.com and FindUnlistedNumber.com for sale now, DARTING.ORG ProductAlarm.com

09-01-2009, 04:25 PM	THREAD STARTER #17 (permalink)
NameClerk.com Senior Member Join Date: Feb 2005 Location: Ohio, USA Posts: 1,436 Follow @NameClerk	Looks like the squeaky wheel gets the grease. After opening a support ticket and later calling NameJet directly and asking for an explanation, which I wasn't given at the time, I received an email notification a short time ago stating that I won the domain and that it should appear in my management console within a few days. ????: NamePros.com http://www.namepros.com/showthread.php?t=607196 I can't say with 100% certainty, but I'm pretty sure this only happened because I started raising a fuss about it. I was met with a few explanations when I called but I had my facts straight and I was able to refute all of the ones given. The whois information for the domain still displays "domain not found" but I'll keep an eye on that over the next day or two. Lesson learned: Don't take this stuff sitting down. Call them on it, make your case and demand an explanation. If it doesn't make sense, don't settle for it. For making this right, NameJet will still get my business. __________________ AvailableDomainNames.com Subscribe via RSS

09-01-2009, 11:09 PM	#22 (permalink)
ThreeD Senior Member Join Date: May 2004 Location: Online Posts: 2,325	Based on our own experience over the last couple of weeks we find namejet backorders to be a complete waste of time and somewhat of a joke. ????: NamePros.com http://www.namepros.com/showthread.php?t=607196 We had two back orders go to auction when we were the only bidders (which is strange in the first place because all domains that only have 1 bidder should win the domain automatically). These were prereleased domains where we placed a $70 bid on each domain. The domains rolled on into redemption period and we didn't get either domain. The domains were listed in our list of backorders where the status changed from "Pending Auction" to "Wishlist" pretty much within 24 hours. We bid over the minimum fee and they still didn't grab it. We contacted namejet about this and pretty much all they could say was "Hmmm, that's strange" (to sum it up). So much for a good backorder system. It's easier to catch a domain by hand than to trust the namejet backorder system. __________________ ► * Losers make excuses - winners make it happen *

09-02-2009, 02:28 AM	#23 (permalink)
has2hands NamePros Regular Join Date: Aug 2007 Location: Pennsylvania Posts: 992	Glad to hear things are working out for you. Hey, with 100,000 exact searches per month, you have to raise a fuss...hard name to let go of. Please share when domain is in your possession. Paul

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