Credit Card charged twice!

conanfx · 06-29-2009, 10:40 PM

Hi,
I recently added funds to my namecheap account by using my credit card , amount $40
but when the summary page showed up, it was $80!!
the add funds history shows two consecutive transactions of $40 each!
has this ever happened to you?
can i be refunded?

**El Bandolero** · 06-29-2009, 11:21 PM

Well I havent had it happened to me before. I think you should call them and then call your bank and explain the situation or even at that the domain register should refund you your money back.

**Dave Zan** · 06-30-2009, 09:44 PM

Originally Posted by El Bandolero

or even at that the domain register should refund you your money back.

Especially talk to the registrar first. They might resolve it without having to talk to the bank...and possibly create more problems.

efil · 06-30-2009, 09:57 PM

Excess amount paid should reflect in your account there as balance. If not contact them ASAP.

conanfx · 06-30-2009, 10:38 PM

thanks everyone for your help
and yes, the excess amount is there in my account as available funds, so its ok if i do not get a refund now, bt next time im not gonna "add funds" using credit card, i wd directly pay for every item i buy at the time of purchase

GreenGambler · 07-01-2009, 08:43 PM

You should definetly contact NameCheap, not NamePros.. I'm sure they will refund the funds if charged in error. I'm sure you'll be okay, good companies usually work this thing out pretty quickly.

snowbird · 07-01-2009, 08:53 PM

I am actually surprised NameCheap doesn't have a safeguard against this. For example at some places if your depositing funds, the form will only let you submit a payment once in a 3 to 5 minute period. That way if you press the submit button twice by accident, the transaction will still only go through once.

conanfx · 07-01-2009, 11:03 PM

i dont know why but namecheap support is not replying to my ticket!!
oh this has created a bad impression of namecheap

06-29-2009, 10:40 PM	THREAD STARTER #1 (permalink)
conanfx Senior Member Join Date: Jan 2009 Location: +23.0014094615, +72.564182281 Posts: 1,586 Follow @conanfx	Credit Card charged twice! Hi, I recently added funds to my namecheap account by using my credit card , amount $40 but when the summary page showed up, it was $80!! the add funds history shows two consecutive transactions of $40 each! has this ever happened to you? can i be refunded? __________________ *c-f-x*

06-30-2009, 09:57 PM	#4 (permalink)
efil NamePros Member Join Date: Nov 2007 Location: http://www.goashost.com Posts: 96 Follow @goashost	Excess amount paid should reflect in your account there as balance. If not contact them ASAP. __________________ Goa Online entertaiment Health Blog Alternative Medicines Top Videos

06-30-2009, 10:38 PM	THREAD STARTER #5 (permalink)
conanfx Senior Member Join Date: Jan 2009 Location: +23.0014094615, +72.564182281 Posts: 1,586 Follow @conanfx	thanks everyone for your help and yes, the excess amount is there in my account as available funds, so its ok if i do not get a refund now, bt next time im not gonna "add funds" using credit card, i wd directly pay for every item i buy at the time of purchase __________________ *c-f-x*

07-01-2009, 08:43 PM	#6 (permalink)
GreenGambler Visit -- NameManor.com Join Date: Feb 2006 Location: Missouri--USA Posts: 3,494 Follow @ArtlicoiusArt	You should definetly contact NameCheap, not NamePros.. I'm sure they will refund the funds if charged in error. I'm sure you'll be okay, good companies usually work this thing out pretty quickly. __________________ Mewv.com is Currently for Sale on Ebay! Original Abstract Art Abstract Artwork For Sale

07-01-2009, 08:53 PM	#7 (permalink)
snowbird Emperor Penguin Join Date: Aug 2004 Location: North Carolina Posts: 727	I am actually surprised NameCheap doesn't have a safeguard against this. For example at some places if your depositing funds, the form will only let you submit a payment once in a 3 to 5 minute period. That way if you press the submit button twice by accident, the transaction will still only go through once. __________________ Mike R. RegisterBird.com RegisterBird.com Star Program [Special Promotion on .IN, .COM, and .NET extensions!]

06-29-2009, 11:21 PM	#2 (permalink)
El Bandolero Forum Moderator Join Date: Jun 2009 Posts: 768	Well I havent had it happened to me before. I think you should call them and then call your bank and explain the situation or even at that the domain register should refund you your money back.

07-01-2009, 11:03 PM	THREAD STARTER #8 (permalink)
conanfx Senior Member Join Date: Jan 2009 Location: +23.0014094615, +72.564182281 Posts: 1,586 Follow @conanfx	i dont know why but namecheap support is not replying to my ticket!! oh this has created a bad impression of namecheap __________________ *c-f-x*

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