Holding my domain name hostage!

Anti-eNom · 03-07-2009, 12:34 PM

I purchased a .info domain sometime last year from a registrar in England. Since then I have received nothing but trouble from them and I would like to transfer my domain to another registrar. I have set up an account with dotster and have started the domain transfer process. It sent out the authorization email aout 5 days ago. Now I get a reponse from dotsters (do not reply) email bot saying that they have received no response from the administrative contact and cannot proceed with the transfer. Of course they are receiving no reponse because my old registrar put themselves as the admin contact and would not let me change it. Now It looks like the old ones get to keep my domain

. I thaught that the ICANN action made it so if you do not receive a response whithin 5 days that it is automatically approved? Is dotster violating this law? But most importantly, how do I get my domain back from them???
????: NamePros.com http://www.namepros.com/domain-name-discussion/565263-holding-my-domain-name-hostage.html

Any help would be appreciated,
George

dbtbandit67 · 03-07-2009, 12:40 PM

the biggest problem that most domainers have is trying to save pennies on mom-and-pop registrars. i stick with godaddy, always have, always will. they have the best customer support and it's the most secure and reliable registrar by far.

unless you own 1,000's of domains i could hardly see why the $2 difference or whatever is enough to matter.

yilduz · 03-07-2009, 12:54 PM

Originally Posted by dbtbandit67

the biggest problem that most domainers have is trying to save pennies on mom-and-pop registrars. i stick with godaddy, always have, always will. they have the best customer support and it's the most secure and reliable registrar by far.

unless you own 1,000's of domains i could hardly see why the $2 difference or whatever is enough to matter.

Owning 1,000's of domains makes that $2 difference absolutely massive.

Fka200 · 03-07-2009, 01:51 PM

Originally Posted by yilduz

Owning 1,000's of domains makes that $2 difference absolutely massive.

I think he was saying that if you only have a couple domains, trying to get the best deal possible on a domain isn't worth the $2 savings having it at a no-name registrar... unless you have 1,000s of domains

*Tribulatio* · 03-07-2009, 03:02 PM

Instead of commenting about what George should have done, maybe it would be nice to HELP this first-time poster! He didn't ask for comments about what he did, but how to get out of that situation. He did not even mention, actually, if he registered with a cheap registrar - there are sometimes poor quality registrars which are not even cheap!

I had never such a problem, and I don't know what George should do, but instead of making comments about him, maybe somebody with experience could provide help, don't you think so?

Fka200 · 03-07-2009, 03:13 PM

Originally Posted by Tribulatio

I had never such a problem, and I don't know what George should do, but instead of making comments about him, maybe somebody with experience could provide help, don't you think so?

Personally I think it might have been more helpful to mention the registrar at question.

If it were me, I would probably try to call the registrar/send e-mails and see what they have to say about this. There has to be some sort of way to contact them (http://www.icann.org/en/registrars/a...fied-list.html). If that doesn't exactly work out in your favor,

"If you'd like to submit a complaint about a registrar to ICANN, please send an email to <accredit@icann.org>. Please include your name, your company/organization (if any), your email address, your phone number (optional), the name of the registrar, the specific domain names involved (if any), and a brief description of your problem or complaint. ICANN will forward your complaint to the registrar for review and further handling."
????: NamePros.com http://www.namepros.com/showthread.php?t=565263

Also, just to ask, did you make sure you have the authorization code to transfer the domain and that the domain is unlocked? I'm assuming you can login to the registrar your domain is currently with to at least mange it (nameservers and such). That's pretty much all that you need to transfer a domain out--that the domain is unlocked and the authorization code.

Hope that was some sort of help!

HBK216 · 03-07-2009, 03:17 PM

Originally Posted by dbtbandit67

the biggest problem that most domainers have is trying to save pennies on mom-and-pop registrars. i stick with godaddy, always have, always will. they have the best customer support and it's the most secure and reliable registrar by far.
????: NamePros.com http://www.namepros.com/showthread.php?t=565263

unless you own 1,000's of domains i could hardly see why the $2 difference or whatever is enough to matter.

Go Daddy the most secure & reliable registrar? Comical......

*Tribulatio* · 03-07-2009, 03:41 PM

Originally Posted by HBK216

Go Daddy the most secure & reliable registrar? Comical......

I fully share your opinion! I am always amazed to see people raving about GD's support (!) and so on...
????: NamePros.com http://www.namepros.com/showthread.php?t=565263

Thanks to Fka200 for providing helpful information to George.

George, Fka200 is right, it would help if you could mention the name of the registrar. Maybe somebody already had something to do with that registrar and could advise, if we know.

sdsinc · 03-07-2009, 05:05 PM

So who is the registrar ?
The first step would be to correct the admin contact E-mail.

jeffoverman · 03-08-2009, 12:53 AM

You get what you pay for

Shop for price and a no name registration company I'm sorry you took that approach. I stick with the big us registrations and would never buy through a reseller or a mom and pop outfit.

Imo

dbtbandit67 · 03-08-2009, 01:19 AM

out of sheer curiosity, which registrars are you guys referring to that's more secure and reliable than godaddy? i'll admit that their interface is clunky, but when you have a problem you can actually talk to someone on the phone, not fill out some form to get an automated response.

so many posts on here are about guys complaining about a registrar. domainers tend to take cost-cutting too far.

and anti-enom mentioned dotster was the registrar. btw, i just transferred a domain out of enom. their probably fine but still lol

wrc · 03-08-2009, 01:48 AM

Originally Posted by dbtbandit67

out of sheer curiosity, which registrars are you guys referring to that's more secure and reliable than godaddy?

Moniker, Fabulous.
????: NamePros.com http://www.namepros.com/showthread.php?t=565263

There are a lot of horror stories with GoDaddy, but I should admit I didn't have any problem with them lately and their support was fine.

*Tribulatio* · 03-08-2009, 08:14 AM

Originally Posted by dbtbandit67

and anti-enom mentioned dotster was the registrar. btw, i just transferred a domain out of enom. their probably fine but still lol

If I understand correctly, George wants to transfer to Dotster, but did no mention the name of the current registrar. And apparently the registrar does not allow for the admin contact to be changed - if this is really the case, definitely it would be good to know WHICH registrar it is.

dropsdomains.com · 03-08-2009, 11:34 AM

[reply 2] Moniker is much safer then Godaddy. Godaddy makes some fishy stuff too, like locking domains after "spam report"

thebutler · 03-08-2009, 07:28 PM

George,

Was your domain unlocked. It must be unlocked to be able to transfer. You susually can do that though your control panel at the company based in England.

Also with any .info transfer you must receive an authorization code. Where you able to retrieve that from your control panel or via an email. That must be generated from your Enlish based domain company. usually you can press a few buttons to generate the code.

It would not hurt to mention the problem company in England. Maybe someone here has used them before.

Fka200 · 03-11-2009, 11:03 AM

One-hit wonder poster, I assume. Was curious to know if the problem was solved but there have been 0 updates from OP to report on.

Oh well. Hope all went well anyways.

HBK216 · 03-11-2009, 11:50 AM

Originally Posted by Fka200

One-hit wonder poster, I assume. Was curious to know if the problem was solved but there have been 0 updates from OP to report on.

Oh well. Hope all went well anyways.

I hate when that happens!

*Tribulatio* · 03-11-2009, 02:08 PM

I have just sent to him a PM asking him to keep us updated.

BlueSpider · 05-26-2009, 05:33 PM

Many of you seemed very willing to help the last guy - perhaps you'll do the same for me.
The registrar is Web Name Solution. (BTW, they are not a cheap registrar by price; only in service!)

- The credentials to access the account/domain no longer work (no changes from me or my client).
- I have left multiple phone messages and sent multiple e-mails to their Customer Support but have yet to receive a reply.
- I need the auth code from them as well as a password so I can unlock the domain.
- They have returned no communications.

Anyone else had issues with them and know what magic buttons to push to get a response?
????: NamePros.com http://www.namepros.com/showthread.php?t=565263

I saw the reply about e-mailing ICANN. Perhaps that's what I need to do.

---------- Post added at 07:33 PM ---------- Previous post was at 07:26 PM ----------

I sent that e-mail to ICANN. I'll let you know what comes of it.

Fka200 · 05-26-2009, 06:02 PM

Have you checked the info on the who-is to make sure it is still registered under your name (whois.sc)?

Also, you sure the name hasn't expired? Still won't make sense why you can't login.

I'm sure you've been to this link (Webname Solution Welcome to the Support Forum)

Looks like an extremely shady/crappy registrar.

PS: Have you tried a "forgot password" just in case?

BlueSpider · 05-27-2009, 02:33 AM

Thanks for replying.
Yes, the registrant is still my client, so he OWNS the domain. the contact info is correct. We got one of the e-mails we needed (send by gaining registrar to admin contact e-mail).
The registrar is eNom, but it was sold through a reseller and they tell me to contact them (Webname Solution).
Yes, I've been to the contact page - that's the number and e-mail I have been contacting.
Yes, we've tried "forgot password" but it has never worked. The last time we had a password issue, we finally got them on the phone and they sent the info we needed. In that case, my client was desperately trying to renew an expired domain. Since they stood to make money, I guess they were slightly motivated to help. We're trying to avoid a similar situation by moving the domain now.
????: NamePros.com http://www.namepros.com/showthread.php?t=565263

I didn't foresee this issue when we last renewed. I assumed the password would stay the same (although the password still won't get us an auth code).

sdsinc · 05-27-2009, 04:46 AM

Webname Solution is a scam (do a google search).
Icann will not help because they are not a registrar but a reseller.
The best would be to bypass them and work with the upstream registrar direct. Before, check the whois on your domain name. If it's in your name you should be able to prove you're the rightful owner.

BlueSpider · 05-27-2009, 06:37 PM

Yep, ICANN responded fairly quickly and said to work with eNom (the upstream registrar).

So, I submitted a ticket to eNom. They explicitly state that they don't support domains for resellers, but I explained the situation, so hopefully they'll help.

Thanks for the suggestions. You guys really seem to know your stuff.

I'll keep you updated on progress...

---------- Post added at 09:37 PM ---------- Previous post was at 08:53 PM ----------

Looks like I'm making some progress.
Just got a reply to the ticket from eNom asking for specifics which they would pass along to the reseller. If the reseller doesn't repond within 48 hrs, I'm to contact them again and they will help with the administration.

03-07-2009, 12:34 PM	THREAD STARTER #1 (permalink)
Anti-eNom First Time Poster! Join Date: Mar 2009 Posts: 1	Holding my domain name hostage! I purchased a .info domain sometime last year from a registrar in England. Since then I have received nothing but trouble from them and I would like to transfer my domain to another registrar. I have set up an account with dotster and have started the domain transfer process. It sent out the authorization email aout 5 days ago. Now I get a reponse from dotsters (do not reply) email bot saying that they have received no response from the administrative contact and cannot proceed with the transfer. Of course they are receiving no reponse because my old registrar put themselves as the admin contact and would not let me change it. Now It looks like the old ones get to keep my domain . I thaught that the ICANN action made it so if you do not receive a response whithin 5 days that it is automatically approved? Is dotster violating this law? But most importantly, how do I get my domain back from them??? ????: NamePros.com http://www.namepros.com/domain-name-discussion/565263-holding-my-domain-name-hostage.html Any help would be appreciated, George

03-07-2009, 03:02 PM	#5 (permalink)
Tribulatio NamePros Supporter Join Date: Sep 2008 Location: Switzerland Posts: 869 Follow @NameTactic	Instead of commenting about what George should have done, maybe it would be nice to HELP this first-time poster! He didn't ask for comments about what he did, but how to get out of that situation. He did not even mention, actually, if he registered with a cheap registrar - there are sometimes poor quality registrars which are not even cheap! I had never such a problem, and I don't know what George should do, but instead of making comments about him, maybe somebody with experience could provide help, don't you think so? __________________ Name Tactic - Selling Quality Domain Names Name Tactic on Twitter Religio.name - Religious and Religion Related Domain Names

03-07-2009, 05:05 PM	#9 (permalink)
sdsinc Domains my Dominion Join Date: Aug 2005 Location: Web 1.0 Posts: 9,959	So who is the registrar ? The first step would be to correct the admin contact E-mail. __________________ NameNewsletter.com - free lists of available domain names ZoneFiles.net (beta) - ccTLD and gTLD droplists

03-08-2009, 07:28 PM	#15 (permalink)
thebutler Senior Member Join Date: Mar 2006 Posts: 1,229	authorization code and unlocked George, Was your domain unlocked. It must be unlocked to be able to transfer. You susually can do that though your control panel at the company based in England. Also with any .info transfer you must receive an authorization code. Where you able to retrieve that from your control panel or via an email. That must be generated from your Enlish based domain company. usually you can press a few buttons to generate the code. It would not hurt to mention the problem company in England. Maybe someone here has used them before. __________________ Test Internet Speed - Computer Freezes - Slow Internet SEO in Toronto - Slow computer - Internet speed check DSL speed test help

03-11-2009, 11:03 AM	#16 (permalink)
Fka200 Senior Member Join Date: Aug 2006 Location: Los Angeles, CA Posts: 1,592	One-hit wonder poster, I assume. Was curious to know if the problem was solved but there have been 0 updates from OP to report on. Oh well. Hope all went well anyways. __________________ Domain News \| City Classified Shoes \| Shoetopia \| Soda Shoes

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03-07-2009, 12:40 PM	#2 (permalink)
dbtbandit67 Team USA Join Date: Jul 2008 Location: Los Angeles Posts: 749	the biggest problem that most domainers have is trying to save pennies on mom-and-pop registrars. i stick with godaddy, always have, always will. they have the best customer support and it's the most secure and reliable registrar by far. unless you own 1,000's of domains i could hardly see why the $2 difference or whatever is enough to matter.

03-08-2009, 12:53 AM	#10 (permalink)
jeffoverman Senior Member Join Date: Aug 2007 Posts: 3,348	You get what you pay for Shop for price and a no name registration company I'm sorry you took that approach. I stick with the big us registrations and would never buy through a reseller or a mom and pop outfit. Imo

03-08-2009, 01:19 AM	#11 (permalink)
dbtbandit67 Team USA Join Date: Jul 2008 Location: Los Angeles Posts: 749	out of sheer curiosity, which registrars are you guys referring to that's more secure and reliable than godaddy? i'll admit that their interface is clunky, but when you have a problem you can actually talk to someone on the phone, not fill out some form to get an automated response. so many posts on here are about guys complaining about a registrar. domainers tend to take cost-cutting too far. and anti-enom mentioned dotster was the registrar. btw, i just transferred a domain out of enom. their probably fine but still lol

03-08-2009, 11:34 AM	#14 (permalink)
dropsdomains.com Account Suspended Join Date: Mar 2009 Posts: 73	[reply 2] Moniker is much safer then Godaddy. Godaddy makes some fishy stuff too, like locking domains after "spam report"

03-11-2009, 02:08 PM	#18 (permalink)
Tribulatio NamePros Supporter Join Date: Sep 2008 Location: Switzerland Posts: 869 Follow @NameTactic	I have just sent to him a PM asking him to keep us updated. __________________ Name Tactic - Selling Quality Domain Names Name Tactic on Twitter Religio.name - Religious and Religion Related Domain Names

05-26-2009, 05:33 PM	#19 (permalink)
BlueSpider New Member Join Date: May 2009 Posts: 3	Same problem - different registrar Many of you seemed very willing to help the last guy - perhaps you'll do the same for me. The registrar is Web Name Solution. (BTW, they are not a cheap registrar by price; only in service!) - The credentials to access the account/domain no longer work (no changes from me or my client). - I have left multiple phone messages and sent multiple e-mails to their Customer Support but have yet to receive a reply. - I need the auth code from them as well as a password so I can unlock the domain. - They have returned no communications. Anyone else had issues with them and know what magic buttons to push to get a response? ????: NamePros.com http://www.namepros.com/showthread.php?t=565263 I saw the reply about e-mailing ICANN. Perhaps that's what I need to do. ---------- Post added at 07:33 PM ---------- Previous post was at 07:26 PM ---------- I sent that e-mail to ICANN. I'll let you know what comes of it.

05-26-2009, 06:02 PM	#20 (permalink)
Fka200 Senior Member Join Date: Aug 2006 Location: Los Angeles, CA Posts: 1,592	Have you checked the info on the who-is to make sure it is still registered under your name (whois.sc)? Also, you sure the name hasn't expired? Still won't make sense why you can't login. I'm sure you've been to this link (Webname Solution Welcome to the Support Forum) Looks like an extremely shady/crappy registrar. PS: Have you tried a "forgot password" just in case? __________________ Domain News \| City Classified Shoes \| Shoetopia \| Soda Shoes

05-27-2009, 02:33 AM	#21 (permalink)
BlueSpider New Member Join Date: May 2009 Posts: 3	Thanks for replying. Yes, the registrant is still my client, so he OWNS the domain. the contact info is correct. We got one of the e-mails we needed (send by gaining registrar to admin contact e-mail). The registrar is eNom, but it was sold through a reseller and they tell me to contact them (Webname Solution). Yes, I've been to the contact page - that's the number and e-mail I have been contacting. Yes, we've tried "forgot password" but it has never worked. The last time we had a password issue, we finally got them on the phone and they sent the info we needed. In that case, my client was desperately trying to renew an expired domain. Since they stood to make money, I guess they were slightly motivated to help. We're trying to avoid a similar situation by moving the domain now. ????: NamePros.com http://www.namepros.com/showthread.php?t=565263 I didn't foresee this issue when we last renewed. I assumed the password would stay the same (although the password still won't get us an auth code).

05-27-2009, 04:46 AM	#22 (permalink)
sdsinc Domains my Dominion Join Date: Aug 2005 Location: Web 1.0 Posts: 9,959	Webname Solution is a scam (do a google search). Icann will not help because they are not a registrar but a reseller. The best would be to bypass them and work with the upstream registrar direct. Before, check the whois on your domain name. If it's in your name you should be able to prove you're the rightful owner. __________________ NameNewsletter.com - free lists of available domain names ZoneFiles.net (beta) - ccTLD and gTLD droplists

05-27-2009, 06:37 PM	#23 (permalink)
BlueSpider New Member Join Date: May 2009 Posts: 3	Yep, ICANN responded fairly quickly and said to work with eNom (the upstream registrar). So, I submitted a ticket to eNom. They explicitly state that they don't support domains for resellers, but I explained the situation, so hopefully they'll help. Thanks for the suggestions. You guys really seem to know your stuff. I'll keep you updated on progress... ---------- Post added at 09:37 PM ---------- Previous post was at 08:53 PM ---------- Looks like I'm making some progress. Just got a reply to the ticket from eNom asking for specifics which they would pass along to the reseller. If the reseller doesn't repond within 48 hrs, I'm to contact them again and they will help with the administration.

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Holding my domain name hostage!

authorization code and unlocked

Same problem - different registrar