Moniker renewals one week before expiry date ? !

larryharlow · 12-29-2008, 04:04 AM

I had 3 domains pushed from another Moniker account a couple days ago, they were set to auto renewal but they were going to expire on January 8 -2009 .

Today I got a credit card charge for the renewal of this 3 domains I did not want to renew.

Tried to contact them but got no reply so far.

Whats up with this people at Moniker? What could I do now?

larryharlow · 12-29-2008, 08:21 AM

Moniker stole my money , read their reply:

----------------------------------------------

Hi Oscar,

One of the benefits of our system is that you do not loose domains. Part of this, in conjunction to our security, is that you set your domains to auto-renew. This is done two weeks before the renewal period. If you do not want to renew a domain, please take it off auto-renew.

Registrations are eligible for being returned for a refund from the Registry, but unfortunately, renewals are not.
????: NamePros.com http://www.namepros.com/domain-name-discussion/546324-moniker-renewals-one-week-before-expiry.html

Please take off any names you do not want to renew from auto renewal so this will not happen again.

Thanks Oscar and do have a great New Year!

With best regards,

Don

Don Lyons – Premium Account Manager

DomainNameWire · 12-29-2008, 08:55 AM

It's standard practice and has been in their terms/literature for a long time. I think it's a good thing. I always check my domains out a month or two in advance to see if there are any I don't want to renew.

recluse99 · 12-29-2008, 09:00 AM

I've noticed that with other registrars, the one did it 30 days BEFORE expire date, lucky me I checked on it the day they 'charged me for the renewal' and was able to get the charges dropped and the domain to go with it. Good luck and thanks for the heads up on Moniker's terms.

***mis_chiff*** · 12-29-2008, 09:08 AM

Out of the different registrars I've used,
Monikers terms couldn't be any more simpler than this:

Quote:

DOMAIN DELETION AND AUTO-RENEW POLICY

At Moniker.com, domain names are registered for fixed periods and are subject to renewal any time during a valid registration prior to the domain registration expiration date. If a customer has selected our highly recommended "Auto-Renew" feature for a domain name registration, we will attempt to automatically renew the domain name registration approximately 14 days prior to the domain name registration expiration date (subject to the terms related to the "Auto-Renew" feature found in our Service Agreement and on our web site). Auto-Renew will be initiated as long as there are funds in a customer account or a valid credit card on file in a customer account. If a customer has not selected our "Auto-Renew" feature for a domain name registration, we send several communications to customers and/or the agents acting on their behalf to alert them that their domain name registration services will expire on a certain date. These communications come in the form of a weekly email and begin approximately 75 days prior to the expiration date and continue for approximately 21 days after the expiration date. It is important that all of our email addresses are white listed and protected from spam or junk mail blocking and that there is a valid and working email address on file with Moniker so that customers can receive these types of communications. If a customer does not renew a domain name registration by the expiration date, the registration may be subject to deletion, or resale at any time after that. In an effort to help our customers avoid unintentional deletion of their domain name registration(s), we may, but are not obligated to, provide our customers with a "grace period" after their domain name registration services expiration date(s) (a "grace period" begins on the day after the date of expiration). We currently endeavor to provide a grace period that extends 35 days past the expiration date, to allow the renewal of an expired domain registration. 21 days after the expiration date of a domain, the expired domain will be removed from the customer's main account management view and all name servers will be changed to Moniker.com name servers. Expired domains will then resolve to a special landing page with a renewal link, and the Moniker whois database will also display a renewal link in an effort to provide as many opportunities as possible to alert our customers that their domains are expired. There will also be a Pending Delete status link located inside the "My Account" area of an effected customer's account, and notice of the expiry will also be included in the weekly renewal and expiration reports that are emailed to each customer. During this period a customer can renew a domain name registration; however, a grace period is not guaranteed and can change or be eliminated at any time without notice. Consequently, every customer who desires to renew his or her domain name registration services should do so in advance of the expiration date to avoid any unintended deletion of their domain registration.. Please note that Moniker.com is obligated to pay the Registry for all domain renewals on the day the domain name expires if it has not been renewed by a customer prior to the expiration date. We therefore take ownership of expired domains until such time they are renewed, auctioned, sold, or deleted.
????: NamePros.com http://www.namepros.com/showthread.php?t=546324

If an expired domain name registration is not renewed during any grace period provided by us, pursuant to our Service Agreement, rather than delete the domain name registration, we may, in our sole discretion, attempt to find a third party who is interested in registering, purchasing, or back ordering the domain name, and then renew and transfer the domain name registration to that third party on the customer's behalf. This renewal and transfer process is called a domain sale or "Direct Transfer or Transfer Fulfillment." We will not attempt to complete a Direct Transfer of a domain name registration after expiration if the customer to whom the domain name is registered has notified us by issuing a ticket to Support stating that he or she does not want us to proceed with such a transfer. In this case, the domain name registration will be deleted. A customer's failure to pay for their renewal within 35 days of expiration or to notify us that they do not want us to complete a Direct Transfer constitutes that customer's consent to the Direct Transfer. As described in our Service Agreement, we are not obligated to compensate customers in any way should their previously registered domain be the subject of a Direct Transfer.
????: NamePros.com http://www.namepros.com/showthread.php?t=546324

If an expired domain name registration is not renewed as outlined above, absent extenuating circumstances, we will delete the domain name registration. Registry Operators may provide registrars with the ability to "redeem" a deleted domain name registration for a customer, and we in turn may (but are not obligated to) provide customers with an ability to redeem a particular domain name registration. Such a Redemption Grace Period (RGP) is not guaranteed and customers should renew their domain name registration services in advance of the domain name registration expiration date(s) to avoid deletion of domain name registration services. Currently, the Registry Operators provide an RGP for 30 days from the date of deletion. If we decide to provide the redemption service to a customer, we charge a fee of $125.00 US to redeem plus a renewal fee to renew a domain name registration during the RGP. If the domain name registration is not redeemed by the expiration of the RGP, it is then placed on "Pending Delete" status for five additional days, after which it is deleted and the domain name character string is then once again available for registration. In the event that a domain name registration is the subject of a Uniform Domain Name Dispute Resolution Policy (UDRP) proceeding and expires or is deleted during the course of the dispute, the party that filed the UDRP proceeding has the option to renew or restore the domain name registration under the same commercial terms as the original customer. If the case ultimately is terminated or the arbitrator finds against the filing party, the name may be deleted within 45 days or renewed by Moniker or by the customer within the grace period described above.

Just gotta read them!

Yofie · 12-29-2008, 11:23 AM

Originally Posted by larryharlow

Moniker stole my money

It's in the TOS Larry. You had Auto-Renew set and that's what happened. In No Way did Moniker steal anything.

HBK216 · 12-29-2008, 11:40 AM

Typical....

A customer blames the company when the fault lies on their own actions or lack of.

Domagon · 12-29-2008, 11:43 AM

I've read differing reports on registry refunds (speaking of .com) being possible for renewals ... come to think of it, I'm nearly certain the registrar, such as Moniker, has upto 45 days after expiration date to request a credit.

On a related note, a person the other day mentioned experiencing a similar problem with a different registrar, and upon complaint they promptly refunded.

With all that said, a registrar's TOS carries a lot of weight, so Moniker, even if technically able to, is not obligated to refund anything.

Registrars that value customer service will go out of their way to please customers, such as issing credits / refunds when mistakes happen.

Ron

Ergo · 12-29-2008, 03:14 PM

I transferred out a domain from Moniker. However this domain still shows in my Moniker domain control panel. Today they tried to renew it but with a failure. Despite failure my debit card was charged. It's in Pending status so hopefully money will be automatically returned to my balance once they understand that they can't renew domain that they are not registrar of

Fka200 · 12-29-2008, 05:31 PM

Ended up paying $33 for a .TV cause of auto renewal... pissed about the price, but w/e... I was going to renew it anyways... except @ a cheaper price.

Domagon · 12-29-2008, 07:32 PM

Originally Posted by Ergo

I transferred out a domain from Moniker. However this domain still shows in my Moniker domain control panel...

Wow ... Moniker still has not fixed their registry / registrar sync problems after numerous complaints over the years; search forums / google for more details. And to think that some people actually trust their domains with Moniker

????: NamePros.com http://www.namepros.com/showthread.php?t=546324

Ron

Auraka · 12-29-2008, 10:41 PM

Originally Posted by Domagon

Wow ... Moniker still has not fixed their registry / registrar sync problems after numerous complaints over the years; search forums / google for more details. And to think that some people actually trust their domains with Moniker

????: NamePros.com http://www.namepros.com/showthread.php?t=546324

Ron

Depends on the domain...... .org seems to have problems at every registrar, if we are talking another registrar I'd see a problem.

Domagon · 12-29-2008, 11:09 PM

Moniker has registry / registrar sync problems with .com and .net too.

There were numerous complaints on the forums about another well known registrar awhile back having sync problems - and to the amazement of some, that registrar publicly responded and corrected their sync problems. Shame Moniker still hasn't.

Ron

Dean · 12-29-2008, 11:18 PM

Yeah I had that problem with a .com I transferred out and it still stayed in my moniker account. Moniker have quite a few bugs, almost as many bugs as name.com.

Ergo · 12-30-2008, 02:26 AM

Originally Posted by Domagon

Moniker has registry / registrar sync problems with .com and .net too.

There were numerous complaints on the forums about another well known registrar awhile back having sync problems - and to the amazement of some, that registrar publicly responded and corrected their sync problems. Shame Moniker still hasn't.

Ron

Yes. The same problem sometimes happens with ENOM too...

Cronus · 12-31-2008, 03:38 AM

I too am annoyed that Moniker can't fix basic bugs like this. Whenever I transfer a bunch of domains from Moniker to Fabulous, I need to file a support request to have Moniker remove the phantom domains from my account. I complained about this exact thing to my rep, but they don't seem to care much. Which is strange considering their emphasis on domain security. I don't feel very secure when my account shows a bunch of domains which don't belong there! And if a hacker did compromise my account and transfer away a domain, I might not even notice for a while because the domain hangs around.
????: NamePros.com http://www.namepros.com/showthread.php?t=546324

A good way to figure out which domains are really in your account is to perform registry operations such as briefly changing nameservers or requesting auth codes (which also does a temporary registry unlock), but we really shouldn't have to do this. Of course whois can tell you whether a domain is really at Moniker too.

I don't want this post to sound like an attack on Moniker. I still like them for some purposes. But I'd keep more domains there if their system was more reliable. I'd also like them to show in-progress outgoing transfers, and let me expedite them. GoDaddy lets me do this, and Fabulous does to if I recall correctly.

larryharlow · 12-31-2008, 11:58 AM

Originally Posted by HBK216

Typical....
????: NamePros.com http://www.namepros.com/showthread.php?t=546324

A customer blames the company when the fault lies on their own actions or lack of.

Well I bought the names and as soon as they were transfered, Moniker renew them, why didnt renew the names b4?

And I didnt set them to autorenew, moniker did.

Anyways, Im still moving all my domains out of that crappy site and Im sure Moniker is the next Registerfly.

12-29-2008, 04:04 AM	THREAD STARTER #1 (permalink)
larryharlow NamePros Regular Join Date: May 2007 Location: CALI, Colombia Posts: 520	Moniker renewals one week before expiry date ? ! I had 3 domains pushed from another Moniker account a couple days ago, they were set to auto renewal but they were going to expire on January 8 -2009 . Today I got a credit card charge for the renewal of this 3 domains I did not want to renew. Tried to contact them but got no reply so far. Whats up with this people at Moniker? What could I do now? __________________ Hip Hop and Reggae Videos \|

12-29-2008, 08:21 AM	THREAD STARTER #2 (permalink)
larryharlow NamePros Regular Join Date: May 2007 Location: CALI, Colombia Posts: 520	Moniker stole my money , read their reply: ---------------------------------------------- Hi Oscar, One of the benefits of our system is that you do not loose domains. Part of this, in conjunction to our security, is that you set your domains to auto-renew. This is done two weeks before the renewal period. If you do not want to renew a domain, please take it off auto-renew. Registrations are eligible for being returned for a refund from the Registry, but unfortunately, renewals are not. ????: NamePros.com http://www.namepros.com/domain-name-discussion/546324-moniker-renewals-one-week-before-expiry.html Please take off any names you do not want to renew from auto renewal so this will not happen again. Thanks Oscar and do have a great New Year! With best regards, Don Don Lyons – Premium Account Manager __________________ Hip Hop and Reggae Videos \| Last edited by larryharlow; 12-29-2008 at 08:32 AM.

12-29-2008, 08:55 AM	#3 (permalink)
DomainNameWire NamePros Member Join Date: Dec 2005 Posts: 72	It's standard practice and has been in their terms/literature for a long time. I think it's a good thing. I always check my domains out a month or two in advance to see if there are any I don't want to renew. __________________ Domain Name Wire

12-29-2008, 09:00 AM	#4 (permalink)
recluse99 NamePros Regular Join Date: Jun 2007 Posts: 330	I've noticed that with other registrars, the one did it 30 days BEFORE expire date, lucky me I checked on it the day they 'charged me for the renewal' and was able to get the charges dropped and the domain to go with it. Good luck and thanks for the heads up on Moniker's terms. __________________ The dogs are barking merrily as Jerry sits on high. If you studied your Floyd properly, you'd know that pigs could fly. -"You're the guy from the Hamburger Train? Right?"

12-29-2008, 11:40 AM	#7 (permalink)
HBK216 Senior Member Join Date: Mar 2006 Posts: 1,120	Typical.... A customer blames the company when the fault lies on their own actions or lack of. __________________ I've been the man before anyone knew what being the man was all about!

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12-29-2008, 11:43 AM	#8 (permalink)
Domagon Senior Member Join Date: Jan 2006 Location: Wyomissing, PA, USA Posts: 1,223	I've read differing reports on registry refunds (speaking of .com) being possible for renewals ... come to think of it, I'm nearly certain the registrar, such as Moniker, has upto 45 days after expiration date to request a credit. On a related note, a person the other day mentioned experiencing a similar problem with a different registrar, and upon complaint they promptly refunded. With all that said, a registrar's TOS carries a lot of weight, so Moniker, even if technically able to, is not obligated to refund anything. Registrars that value customer service will go out of their way to please customers, such as issing credits / refunds when mistakes happen. Ron __________________ Domagon - Website Management and Domain Name Sales

12-29-2008, 03:14 PM	#9 (permalink)
Ergo NameDato.com Join Date: Dec 2006 Location: Jackson's Whole Posts: 3,311	I transferred out a domain from Moniker. However this domain still shows in my Moniker domain control panel. Today they tried to renew it but with a failure. Despite failure my debit card was charged. It's in Pending status so hopefully money will be automatically returned to my balance once they understand that they can't renew domain that they are not registrar of __________________ calling cards \| japanese used cars exporters \| japanese used cars

12-29-2008, 05:31 PM	#10 (permalink)
Fka200 Senior Member Join Date: Aug 2006 Location: Los Angeles, CA Posts: 1,592	Ended up paying $33 for a .TV cause of auto renewal... pissed about the price, but w/e... I was going to renew it anyways... except @ a cheaper price. __________________ Domain News \| City Classified Shoes \| Shoetopia \| Soda Shoes

12-29-2008, 11:09 PM	#13 (permalink)
Domagon Senior Member Join Date: Jan 2006 Location: Wyomissing, PA, USA Posts: 1,223	Moniker has registry / registrar sync problems with .com and .net too. There were numerous complaints on the forums about another well known registrar awhile back having sync problems - and to the amazement of some, that registrar publicly responded and corrected their sync problems. Shame Moniker still hasn't. Ron __________________ Domagon - Website Management and Domain Name Sales Last edited by Domagon; 12-29-2008 at 11:12 PM.

12-29-2008, 11:18 PM	#14 (permalink)
Dean Senior Member Join Date: Jan 2007 Location: Melbourne Posts: 1,713	Yeah I had that problem with a .com I transferred out and it still stayed in my moniker account. Moniker have quite a few bugs, almost as many bugs as name.com. __________________ Free Image Hosting Image uploading Application Random Generator

12-31-2008, 03:38 AM	#16 (permalink)
Cronus NamePros Regular Join Date: Feb 2007 Posts: 259	I too am annoyed that Moniker can't fix basic bugs like this. Whenever I transfer a bunch of domains from Moniker to Fabulous, I need to file a support request to have Moniker remove the phantom domains from my account. I complained about this exact thing to my rep, but they don't seem to care much. Which is strange considering their emphasis on domain security. I don't feel very secure when my account shows a bunch of domains which don't belong there! And if a hacker did compromise my account and transfer away a domain, I might not even notice for a while because the domain hangs around. ????: NamePros.com http://www.namepros.com/showthread.php?t=546324 A good way to figure out which domains are really in your account is to perform registry operations such as briefly changing nameservers or requesting auth codes (which also does a temporary registry unlock), but we really shouldn't have to do this. Of course whois can tell you whether a domain is really at Moniker too. I don't want this post to sound like an attack on Moniker. I still like them for some purposes. But I'd keep more domains there if their system was more reliable. I'd also like them to show in-progress outgoing transfers, and let me expedite them. GoDaddy lets me do this, and Fabulous does to if I recall correctly.

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