I buy a domain - 24 hours later the seller asks for a reversal of the order

*Tribulatio* · 12-20-2008, 02:29 AM

I have a strange experience, and I would like to hear the comments and opinions from more experienced domainers.

This week, I bought a domain name offered for a fixed price ($ 20) on Dynadot’s marketplace - a .com, registered since 2005, PR 3, only 2 backlinks. . The domain had a page “under redesign” (“our company is currently redesigning this site”), no other content. Not a great name, not a generic - but after doing some 30 minutes research on the web, I saw that it is a name used by dozens of small companies around the Asian world (including some export-oriented ones), so there would be realistic prospects for finding an enduser after some time. The original registrant was from South Asia.

24 hours later, I get the following message from Dynadot:

“The original Registrant for this domain didn't intend to sell this *
domain. *Are you willing to let us reverse this order?”

My reply has been:

1) I am quite puzzled. Of course, if the original registrant is of good faith and made an honest mistake, I do not want to create any problem for him, and I will accept an order reversal. I know that I have no legal obligation to do it, but like to be kind to people if I can.

2) I have added that I would like some additional clarifications. I cannot understand how one can put a domain name on sale just by mistake, since it is not enough just to press a “sell” button: one needs to set a price for the markeplace, etc. So I would like to know what happened, since it seems difficult to believe it was a technical glitch (otherwise, we could all be quite concerned about our names).

Very professional response of Dynadot, they told me the original registrant did not provide any explanation and they will ask for clarification from him: they (Dynadot) had the same questions which I had, since indeed putting a domain for sale is a two step process.

Not a big issue, obviously. But I would be interested to hear from more experienced participants if they already had such things happening to them, and what their reaction would be?

bigcassgbr · 12-20-2008, 02:44 AM

Originally Posted by Tribulatio

I have a strange experience, and I would like to hear the comments and opinions from more experienced domainers.

This week, I bought a domain name offered for a fixed price ($ 20) on Dynadot’s marketplace - a .com, registered since 2005, PR 3, only 2 backlinks. . The domain had a page “under redesign” (“our company is currently redesigning this site”), no other content. Not a great name, not a generic - but after doing some 30 minutes research on the web, I saw that it is a name used by dozens of small companies around the Asian world (including some export-oriented ones), so there would be realistic prospects for finding an enduser after some time. The original registrant was from South Asia.

24 hours later, I get the following message from Dynadot:

“The original Registrant for this domain didn't intend to sell this *
domain. *Are you willing to let us reverse this order?”

My reply has been:

1) I am quite puzzled. Of course, if the original registrant is of good faith and made an honest mistake, I do not want to create any problem for him, and I will accept an order reversal. I know that I have no legal obligation to do it, but like to be kind to people if I can.

2) I have added that I would like some additional clarifications. I cannot understand how one can put a domain name on sale just by mistake, since it is not enough just to press a “sell” button: one needs to set a price for the markeplace, etc. So I would like to know what happened, since it seems difficult to believe it was a technical glitch (otherwise, we could all be quite concerned about our names).

Very professional response of Dynadot, they told me the original registrant did not provide any explanation and they will ask for clarification from him: they (Dynadot) had the same questions which I had, since indeed putting a domain for sale is a two step process.

Not a big issue, obviously. But I would be interested to hear from more experienced participants if they already had such things happening to them, and what their reaction would be?

==============
????: NamePros.com http://www.namepros.com/domain-name-discussion/544102-i-buy-domain-24-hours-later.html

Never had that experience but I wouldn't simply give them back their name. It would cost them. You bought the name legitimately with a view to resell. Here is your chance to resell.

Of course, if you want to be a good Samaritan - it is perfectly within your right to reverse the order. Besides - you have no way of knowing if their reasons are valid. My advice - sell the name to them if you can - don't just reverse the order

Fka200 · 12-20-2008, 03:01 AM

When you buy a name @ Dynadot marketplace it gets transferred right after you pay for it, without making sure of the details with the domain name owner?!

seven · 12-20-2008, 03:01 AM

It's your domain. Sounds like a classic case of seller's remorse. This was no accident (for example someone transferring a different name than the one you bought). They probably sold it and then realized it was worth more.

I wouldn't sell it back for any less than I would to anyone else. You allow to many give-backs and pretty soon you're running a charity house at your expense.

*Tribulatio* · 12-20-2008, 03:50 AM

Originally Posted by Fka200

When you buy a name @ Dynadot marketplace it gets transferred right after you pay for it, without making sure of the details with the domain name owner?!

Yes, it seems to be transfered instantly. But this is the same on all marketplaces, since the seller first needs to put the name on the marketplace. Don't forget this was a FIXED price sale, not a name on auction. IT was not a "make an offer" name, but a name offered at a set price.

I appreciate the comments some participants have already shared with me - it opens indeed perspectives on some issues I had not considered when receiving the request to reverse the sale. I had also thought about seller's remorse - but very strange for a name sent to the marketplace at a fixed price, I would rather expect that for an auction or a "make an offer" price.
????: NamePros.com http://www.namepros.com/showthread.php?t=544102

I appreciate the various comments already left, any additional opinion will be appreciated.

***has2hands*** · 12-20-2008, 04:52 AM

Seller could of had feelers out on different platforms (resellers/forums/auctions, etc.) and received a better offer some other place and may have missed that boat and now wants the domain back to generate additional income...ie: a higher offer.

Seller's remorse can equal higher selling price

If you send back, watch where it ends up.

Paul

*Tribulatio* · 12-20-2008, 05:04 AM

Originally Posted by has2hands

Seller could of had feelers out on different platforms (resellers/forums/auctions, etc.) and received a better offer some other place and may have missed that boat and now wants the domain back to generate additional income...ie: a higher offer.
????: NamePros.com http://www.namepros.com/showthread.php?t=544102

Seller's remorse can equal higher selling price

If you send back, watch where it ends up.

Paul

Of course, this was my suspicion, but I checked with Google, it was apparently never offered for sale anywhere. Moreover, this seems to be the only domain name the original registrant had for sale on Dynadot's marketplace, so it does not look like a domainer (some people have dozens of names for sale on Dynadot's markeplace, as you know).

I am waiting for further explanations from the original regsitrant, and let's see if it is credible.

***Practical*** · 12-20-2008, 06:04 AM

My initial reaction would be, fine take it back, here's the new price to buy it.

There's no reason why your time to search, bid, and buy is not worth double the purchase price - not to mention you are now going to engage in a legal transfer process for the second time - more time spent by you.

For a $20 mistake I think I would knock them over the head and ask for a $100 retransfer fee. If they really love their domain they wil pay it. If they argue down to $50 I would agree just to be nice but there's no real reason to. If they walk away then you know they were just full of it to begin with.

*Tribulatio* · 12-20-2008, 08:04 AM

Thank you for your reply, Wire - it makes sense indeed.

It is not a big issue: I posted it here because I was puzzled, and I wondered if such things happen often (this forum is an amazing resource for knowledge and experiences); and also because I want to act in a way which is not detrimental to the domainers' community and its interests (for instance, if this would have been a known behaviour of some people, obviously I shouldn't encourage it by being compliant).

But I will wait first for the explanation which the original registrant has been asked to provide for explaining his actions, and I will also make my decision based on that.

guarddragon · 12-20-2008, 08:14 AM

I had this happen once. The explanation given to me by the seller was that the listing was an error. I allowed the seller to reclaim the domain after my purchase price was returned. Later, I learned that the seller sold it a day later for more - not a lot more, but more.

So we live and learn.

*Tribulatio* · 12-20-2008, 08:16 AM

Thank you for sharing that experience, Guarddragon, I will keep that in mind!

Steve · 12-20-2008, 08:55 AM

At times, large portfolio holders add their names in bulk. This could result in names being listed that shouldn't be listed.

I'd give it back but charge them $20 for your time.

*Tribulatio* · 12-23-2008, 02:24 PM

An update about how it ended - and I followed your advice, Amenzi...
????: NamePros.com http://www.namepros.com/showthread.php?t=544102

I got a message today telling me: "The original Registrant did put the domain on the Marketplace. However, he later decided to renew the domain and assumed that would remove the Marketplace listing."

I liked the straight, honest answer - not any attempt to pretend anything else. If he had not renewed in the meantime, it would have been a different issue. Plus, the original registrant is obviously not in the domain game, apparently a small business in Bangladesh, owning only that domain, not having attempted to sell it anywhere. In short, it was a problem of somebody not familiar with the rules of managing domains, insofar I can see it.

So I decided just to accept the reversal - after all, let's act in a Christmas spirit! And one domain more or less... I wouldn't do it every day, but that was an exception.

Anyway, I would like to thank you all for sharing your insights, this was really helpful and might also help me to deal with other types of situations.

12-20-2008, 02:29 AM	THREAD STARTER #1 (permalink)
Tribulatio NamePros Supporter Join Date: Sep 2008 Location: Switzerland Posts: 868 Follow @NameTactic	I buy a domain - 24 hours later the seller asks for a reversal of the order I have a strange experience, and I would like to hear the comments and opinions from more experienced domainers. This week, I bought a domain name offered for a fixed price ($ 20) on Dynadot’s marketplace - a .com, registered since 2005, PR 3, only 2 backlinks. . The domain had a page “under redesign” (“our company is currently redesigning this site”), no other content. Not a great name, not a generic - but after doing some 30 minutes research on the web, I saw that it is a name used by dozens of small companies around the Asian world (including some export-oriented ones), so there would be realistic prospects for finding an enduser after some time. The original registrant was from South Asia. 24 hours later, I get the following message from Dynadot: “The original Registrant for this domain didn't intend to sell this * domain. Are you willing to let us reverse this order?” My reply has been: 1) I am quite puzzled. Of course, if the original registrant is of good faith and made an honest mistake, I do not want to create any problem for him, and I will accept an order reversal. I know that I have no legal obligation to do it, but like to be kind to people if I can. 2) I have added that I would like some additional clarifications. I cannot understand how one can put a domain name on sale just by mistake, since it is not enough just to press a “sell” button: one needs to set a price for the markeplace, etc. So I would like to know what happened, since it seems difficult to believe it was a technical glitch (otherwise, we could all be quite concerned about our names). Very professional response of Dynadot, they told me the original registrant did not provide any explanation and they will ask for clarification from him: they (Dynadot) had the same questions which I had, since indeed putting a domain for sale is a two step process. Not a big issue, obviously. But I would be interested to hear from more experienced participants if they already had such things happening to them, and what their reaction would be? __________________ Name Tactic - Selling Quality Domain Names Name Tactic on Twitter* Religio.name - Religious and Religion Related Domain Names

12-20-2008, 03:01 AM	#3 (permalink)
Fka200 Senior Member Join Date: Aug 2006 Location: Los Angeles, CA Posts: 1,594	When you buy a name @ Dynadot marketplace it gets transferred right after you pay for it, without making sure of the details with the domain name owner?! __________________ Domain News \| City Classified Shoes \| Shoetopia \| Soda Shoes

12-20-2008, 03:01 AM	#4 (permalink)
seven NamePros Regular Join Date: Mar 2007 Location: Texas Posts: 951	It's your domain. Sounds like a classic case of seller's remorse. This was no accident (for example someone transferring a different name than the one you bought). They probably sold it and then realized it was worth more. I wouldn't sell it back for any less than I would to anyone else. You allow to many give-backs and pretty soon you're running a charity house at your expense. __________________ UnderpricedDomains.com \| Domain Name Blog

12-20-2008, 08:04 AM	THREAD STARTER #9 (permalink)
Tribulatio NamePros Supporter Join Date: Sep 2008 Location: Switzerland Posts: 868 Follow @NameTactic	Thank you for your reply, Wire - it makes sense indeed. It is not a big issue: I posted it here because I was puzzled, and I wondered if such things happen often (this forum is an amazing resource for knowledge and experiences); and also because I want to act in a way which is not detrimental to the domainers' community and its interests (for instance, if this would have been a known behaviour of some people, obviously I shouldn't encourage it by being compliant). But I will wait first for the explanation which the original registrant has been asked to provide for explaining his actions, and I will also make my decision based on that. __________________ Name Tactic - Selling Quality Domain Names Name Tactic on Twitter Religio.name - Religious and Religion Related Domain Names

12-20-2008, 08:14 AM	#10 (permalink)
guarddragon NamePros Regular Join Date: Jul 2008 Posts: 289	I had this happen once. The explanation given to me by the seller was that the listing was an error. I allowed the seller to reclaim the domain after my purchase price was returned. Later, I learned that the seller sold it a day later for more - not a lot more, but more. So we live and learn. __________________ ParkPDQ.com WhiteHouseGear.com CreditLeadership.com Compensation.org

12-20-2008, 04:52 AM	#6 (permalink)
*has2hands* Business Member Join Date: Aug 2007 Location: Pennsylvania Posts: 991	Seller could of had feelers out on different platforms (resellers/forums/auctions, etc.) and received a better offer some other place and may have missed that boat and now wants the domain back to generate additional income...ie: a higher offer. Seller's remorse can equal higher selling price If you send back, watch where it ends up. Paul

12-20-2008, 06:04 AM	#8 (permalink)
*Practical* Name Seller Join Date: Jul 2008 Location: NYC Posts: 1,066 Follow @dnauctions	My initial reaction would be, fine take it back, here's the new price to buy it. There's no reason why your time to search, bid, and buy is not worth double the purchase price - not to mention you are now going to engage in a legal transfer process for the second time - more time spent by you. For a $20 mistake I think I would knock them over the head and ask for a $100 retransfer fee. If they really love their domain they wil pay it. If they argue down to $50 I would agree just to be nice but there's no real reason to. If they walk away then you know they were just full of it to begin with.

12-20-2008, 08:16 AM	THREAD STARTER #11 (permalink)
Tribulatio NamePros Supporter Join Date: Sep 2008 Location: Switzerland Posts: 868 Follow @NameTactic	Thank you for sharing that experience, Guarddragon, I will keep that in mind! __________________ Name Tactic - Selling Quality Domain Names Name Tactic on Twitter Religio.name - Religious and Religion Related Domain Names

12-20-2008, 08:55 AM	#12 (permalink)
Steve Senior Member Join Date: Jan 2006 Posts: 4,204	At times, large portfolio holders add their names in bulk. This could result in names being listed that shouldn't be listed. I'd give it back but charge them $20 for your time. __________________ Steve NamePros Staff Emeritus

12-23-2008, 02:24 PM	THREAD STARTER #13 (permalink)
Tribulatio NamePros Supporter Join Date: Sep 2008 Location: Switzerland Posts: 868 Follow @NameTactic	An update about how it ended - and I followed your advice, Amenzi... ????: NamePros.com http://www.namepros.com/showthread.php?t=544102 I got a message today telling me: "The original Registrant did put the domain on the Marketplace. However, he later decided to renew the domain and assumed that would remove the Marketplace listing." I liked the straight, honest answer - not any attempt to pretend anything else. If he had not renewed in the meantime, it would have been a different issue. Plus, the original registrant is obviously not in the domain game, apparently a small business in Bangladesh, owning only that domain, not having attempted to sell it anywhere. In short, it was a problem of somebody not familiar with the rules of managing domains, insofar I can see it. So I decided just to accept the reversal - after all, let's act in a Christmas spirit! And one domain more or less... I wouldn't do it every day, but that was an exception. Anyway, I would like to thank you all for sharing your insights, this was really helpful and might also help me to deal with other types of situations. __________________ Name Tactic - Selling Quality Domain Names Name Tactic on Twitter Religio.name - Religious and Religion Related Domain Names

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