NameJet Doing the right Thing

Spade · 06-17-2008, 08:12 AM

I want to tip my hat to NameJet, I know I have moaned about them in the past, but this time they did something right by me. I had entered into some auctions where I wasn't the winning bidder. After I lose, I move on. Well, apparently it doesn't work like that. When the winning bidder defaulted, the domains went back to auction weeks later, with me as the winning bidder without even realizing it.

I got dinged for 13 domain purchases that I did not want or need (as money had been allocated elsewhere). I didnt realize at the time what was going on and submitted a ticket with my complaint.

I was surprised to hear this morning that they would refund the domain names that were "won" in this manner as a one time curtesy.

Again, I thank Elisha. It was a slow process via ticket, but it appears she got the job done.

soggyindo · 06-17-2008, 08:26 AM

Hey, nice to hear. I'm also finding myself coming around to Namejet a little more lately... i enjoy going there more than Pool now anyway

Michael · 06-17-2008, 09:47 AM

Glad to hear you worked it out, but I'm sure you agree that they really shouldn't be doing that in the first place. Making a one-time exception on a horrible policy doesn't make it much better in my book

-REECE- · 06-17-2008, 09:49 AM

Completely agree.

Originally Posted by DomainRaiders.com

Glad to hear you worked it out, but I'm sure you agree that they really shouldn't be doing that in the first place. Making a one-time exception on a horrible policy doesn't make it much better in my book

Brujah · 06-17-2008, 09:49 AM

Did your bid start over again at the $69 bids?

Krossat · 06-17-2008, 09:52 AM

Originally Posted by Brujah

Did your bid start over again at the $69 bids?

I think it drops down to the bid before the defaulting one.
????: NamePros.com http://www.namepros.com/domain-name-discussion/482730-namejet-doing-the-right-thing.html
I like snapnames policy though. If a winner defaults, they reduce the price and offer it to the second highest bidder. If he / she wants it, its okay, else the name is sent back to the auctions.

Steve · 06-17-2008, 10:10 AM

Originally Posted by Krossat

I think it drops down to the bid before the defaulting one.
????: NamePros.com http://www.namepros.com/showthread.php?t=482730
I like snapnames policy though. If a winner defaults, they reduce the price and offer it to the second highest bidder. If he / she wants it, its okay, else the name is sent back to the auctions.

Agreed...

I don't think -- under any circumstances -- that the second-highest bidder should ever be responsible for his bid after the auction has ended. I'm glad NameJet did the right thing in this case, though.

Spade · 06-17-2008, 10:20 AM

Originally Posted by Etab

Agreed...

I don't think -- under any circumstances -- that the second-highest bidder should ever be responsible for his bid after the auction has ended. I'm glad NameJet did the right thing in this case, though.

Well, when this happens, they are willing to remove you from the auction - While the auction is being re-run. The only problem is that I have nearly 100 auctions at any given time - making it difficult to monitor.

So - if the winner defaults and you dont want to be in the auction on the rerun - submit a ticket.

I agree, its not a great system, However - they are willing to work with you.
????: NamePros.com http://www.namepros.com/showthread.php?t=482730

Justin

Michael · 06-17-2008, 10:27 AM

Originally Posted by Spade

Well, when this happens, they are willing to remove you from the auction - While the auction is being re-run. The only problem is that I have nearly 100 auctions at any given time - making it difficult to monitor.
????: NamePros.com http://www.namepros.com/showthread.php?t=482730

So - if the winner defaults and you dont want to be in the auction on the rerun - submit a ticket.

I agree, its not a great system, However - they are willing to work with you.

Justin

So you're saying if this happens again to you specifially they'll remove you? From your original post it seemed like you were saying that it was a one time thing, and now that you know you'll be held liable if the winner backs out.

Spade · 06-17-2008, 10:30 AM

Originally Posted by DomainRaiders.com

So you're saying if this happens again to you specifially they'll remove you? From your original post it seemed like you were saying that it was a one time thing, and now that you know you'll be held liable if the winner backs out.

Lemme Clarify.

When the winning bidder defaults. The auction restarts with 2 or so days left where it left off with the next bidder in line. I had several of these occur where I had won because the winner defaulted.
????: NamePros.com http://www.namepros.com/showthread.php?t=482730

You can opt out of the Auction if you email them, when its re-run. In this case, the auctions had closed again for the second time without me realizing what was happening.

Saavy?

Michael · 06-17-2008, 10:41 AM

Ahhh, makes perfect sense. Thanks for clarifying Justin

Spade · 06-17-2008, 10:43 AM

Originally Posted by DomainRaiders.com

Ahhh, makes perfect sense. Thanks for clarifying Justin

De Nada Bud

namenut · 06-17-2008, 12:21 PM

If this was addressed in TOS I would have to accept it but if not then I would be quite upset to see funds deducted when I was not expecting them to be. Spade noted it was a bit of a surprise. I don't like surprises with my money

I thnk an "opt in" email would be more amiable. (IMhumbleO)

Originally Posted by krossat

If a winner defaults, they reduce the price and offer it to the second highest bidder. If he / she wants it, its okay, else the name is sent back to the auctions.

I agree w/ Krossat on this 100%. Lowering the price is an added touch of class and good policy.

stub · 06-17-2008, 04:07 PM

Originally Posted by Spade

In this case, the auctions had closed again for the second time without me realizing what was happening.

So if they made an exception this one time. What's going to happen, the next time this happens?

Spade · 06-17-2008, 04:09 PM

Originally Posted by stub

So if they made an exception this one time. What's going to happen, the next time this happens?

Not this. I will make sure to be monitoring my account closely in the event domains do come back around another time. I dont want this to occur again.

Justin

accent · 06-17-2008, 06:14 PM

The answer is for a lot of people to send tickets every day for each auction they do not win, opting out. After a short time NJ will get the idea.

Pred · 06-19-2008, 04:32 AM

don't tip your hat too far. as far as i'm concerned namejet.com are the biggest bunch of c*nts in this industry, and thats saying something
namejet.com support is nonexistent.
between them and the standard netsol they truly are awful

2 months later i still dont have a domain i paid for. i cannot speak low enough of these arsewipes and have tried everything. trust me im pretty resourceful but if you get a problem with namejet.com you are screwed, be warned

Spade · 06-19-2008, 08:07 AM

Originally Posted by arnie

2 months later i still dont have a domain i paid for. i cannot speak low enough of these arsewipes and have tried everything. trust me im pretty resourceful but if you get a problem with namejet.com you are screwed, be warned

Thats really incredible. Any explanation on their part?

06-17-2008, 08:12 AM	THREAD STARTER #1 (permalink)
Spade NamePros Expert Join Date: Sep 2006 Location: Carlsbad, CA Posts: 7,848	NameJet Doing the right Thing I want to tip my hat to NameJet, I know I have moaned about them in the past, but this time they did something right by me. I had entered into some auctions where I wasn't the winning bidder. After I lose, I move on. Well, apparently it doesn't work like that. When the winning bidder defaulted, the domains went back to auction weeks later, with me as the winning bidder without even realizing it. I got dinged for 13 domain purchases that I did not want or need (as money had been allocated elsewhere). I didnt realize at the time what was going on and submitted a ticket with my complaint. I was surprised to hear this morning that they would refund the domain names that were "won" in this manner as a one time curtesy. Again, I thank Elisha. It was a slow process via ticket, but it appears she got the job done. __________________ Read my Blog! NameBio.com - Search The Domain Sales Index Buying LLLL.com's ending in "CA"

06-17-2008, 08:26 AM	#2 (permalink)
soggyindo Senior Member Join Date: Feb 2008 Location: ✰$479 sites✰ artistwebsite.org Posts: 1,283	Hey, nice to hear. I'm also finding myself coming around to Namejet a little more lately... i enjoy going there more than Pool now anyway __________________ Get a top quality domain portfolio, blog, or developed website, from $479. Quote NAMEHUGGER11 for a NamePros only discount. Artist Website \| Contemporary Art Blogs.

06-17-2008, 09:47 AM	#3 (permalink)
Michael DNMedia.com Join Date: Jul 2007 Location: Maryland Posts: 1,842	Glad to hear you worked it out, but I'm sure you agree that they really shouldn't be doing that in the first place. Making a one-time exception on a horrible policy doesn't make it much better in my book __________________ MiniSites.com - Shift Your Domains Out of Park! DN Media Corporation \| Friend Me on Facebook \| Follow Me on Twitter

06-17-2008, 09:49 AM	#5 (permalink)
Brujah Senior Member Join Date: Apr 2006 Posts: 1,478	Did your bid start over again at the $69 bids? __________________ Free Keyword Popularity, CPC, etc... Namejet, Snapnames, GoDaddy Lists Offers valid for 24 hours. Now Available: Rented.com

06-17-2008, 10:41 AM	#11 (permalink)
Michael DNMedia.com Join Date: Jul 2007 Location: Maryland Posts: 1,842	Ahhh, makes perfect sense. Thanks for clarifying Justin __________________ MiniSites.com - Shift Your Domains Out of Park! DN Media Corporation \| Friend Me on Facebook \| Follow Me on Twitter

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06-17-2008, 06:14 PM	#16 (permalink)
accent Senior Member Join Date: Apr 2006 Posts: 2,299	The answer is for a lot of people to send tickets every day for each auction they do not win, opting out. After a short time NJ will get the idea. __________________ Domains for sale For List Of Country Code Domains Jewelry of Tibet and Nepal TibetanJewelry.mobi Tibetan Symbols Om Pyramids Ancient Egyptian Secrets Ancient Mystery Eden Shakti

06-19-2008, 04:32 AM	#17 (permalink)
Pred Account Suspended Join Date: Jul 2006 Posts: 6,688	don't tip your hat too far. as far as i'm concerned namejet.com are the biggest bunch of c*nts in this industry, and thats saying something namejet.com support is nonexistent. between them and the standard netsol they truly are awful 2 months later i still dont have a domain i paid for. i cannot speak low enough of these arsewipes and have tried everything. trust me im pretty resourceful but if you get a problem with namejet.com you are screwed, be warned

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