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jacal1 · 05-30-2008, 01:46 PM

I don't know if others have noticed, but the customer service at Sedo has improved to the point where I think they are often quicker and more responsive than most others. I like to give credit where its due!

For example, I have a name in auction now. I included some links in the description to help it sell. I somehow got two of the links wrong. I e-mailed them and asked them to correct it, and not only did they correct it, but they even corrected it a second time when it ended up looking a little awkward. This all happened in the course of this morning.

I truly appreciated it, and was wondering if this improvement was others' experience as well?

**-REECE-** · 05-30-2008, 01:51 PM

They were very quick to help me out when I last had a domain on auction over there. Was somewhat surprised actually how quick they responded -- which is good because every minute counts in an auction

Originally Posted by jacal1

I don't know if others have noticed, but the customer service at Sedo has improved to the point where I think they are often quicker and more responsive than most others. I know this flies in the face of what others have posted in the past perhaps.

For example, I have a name in auction now. I included some links in the description to help it sell. I somehow got two of the links wrong. I e-mailed them and asked them to correct it, and not only did they correct it, but they even corrected it a second time when it ended up looking a little awkward. This all happened in the course of this morning.

I truly appreciated it, and was wondering if this improvement was others' experience as well?

Sleepys · 05-30-2008, 06:54 PM

They have been working very hard to improve customer service and it definately shows. They have implemented ideas of mine in the past, so maybe I should take full credit

But seriously, they are doing a lot better. These companies do need our suggestions, so it is always good to message any company you do business with if you have suggestions to improve their business in any way. This is especially true if it seems like something easy for them to implement.

onewordonly · 05-30-2008, 07:33 PM

When I sold my domain there recently I got paid soon after and there were no problems.

heroes · 05-30-2008, 08:28 PM

I don't mean to jump your thread Jacal, but my question is not worthy of a seperate thread IMO and it relates to Sedo.

What is a Premium Auction? Sedo Recently Introduced a New Member Certification for Premium Auction Events - this means that you can only bid above $10,000 if you are certified. I am just a standard member apparently.

My question is "what is a Premium Auction"?

Most grateful for a reply as I could not find it on Sedo.

onlinedomains00 · 05-30-2008, 09:09 PM

I had an auction close on Monday, money in my account on Friday, service has improved.

Len · 05-31-2008, 07:37 AM

I totally agree. Sedo's customer service has improved 1000%!! Excellent communication and swifter payments.....Nice to see that they actually listened to their customer's and did something about it.

networkmsia · 05-31-2008, 08:40 AM

they are indeed pretty fast now.

TechQueen · 05-31-2008, 11:03 AM

Yes of course, the customer service at Sedo has improved very well. They answered my question within 24 hours

Steve · 05-31-2008, 01:26 PM

For transfers, I still think it depends on your transfer agent. Within the past month and a half, I've had two transactions with Colin Finnan that were completed within a week, and one with another agent that took well over a month to finally close (this rep took a different approach to the transfer). I'm glad Sedo is listening to its customers and improving service.

gazzip · 05-31-2008, 01:34 PM

yaaaaaaaaaaaaaaaaaaaaaay, good to hear it - thank God, they were a total nightmare before !

Thank you sedo.... in advance

.

**Samit** · 05-31-2008, 02:30 PM

Sedo has always been good, to give the devil his due

Sometimes with so many registrars, tlds, buyers and sellers, some transactions do get held up... rarely is this the fault of the sedo rep... life happens.

All in all they do a great job.

05-30-2008, 01:46 PM	#1 (permalink)
jacal1 Senior Member Join Date: Feb 2007 Location: Boston, MA Posts: 1,788 661.00 NP$ (Donate)	Thank you Sedo! I don't know if others have noticed, but the customer service at Sedo has improved to the point where I think they are often quicker and more responsive than most others. I like to give credit where its due! For example, I have a name in auction now. I included some links in the description to help it sell. I somehow got two of the links wrong. I e-mailed them and asked them to correct it, and not only did they correct it, but they even corrected it a second time when it ended up looking a little awkward. This all happened in the course of this morning. I truly appreciated it, and was wondering if this improvement was others' experience as well? __________________ $40 each: HomeHydrogenFueling.com - HydroKinesis.com - InvisibilitySuit.com - PortablePhotoPrinters.com -SpeechToTextMessaging.com - TransparentOLEDs.com - UltrathinTVs.com Last edited by jacal1; 05-31-2008 at 08:46 AM.

05-30-2008, 07:33 PM	#4 (permalink)
onewordonly Senior Member Join Date: Aug 2004 Location: by the beach Posts: 1,028 596.10 NP$ (Donate)	When I sold my domain there recently I got paid soon after and there were no problems. __________________ Domain Name Coupon Codes for popular registers including: Mydomain coupons - Dotster Coupons - GoDaddy.com Coupons - Hosting Coupons ... more

05-31-2008, 07:37 AM	#7 (permalink)
Len dot TV'er Join Date: Feb 2007 Location: Central Ontario, Canada Posts: 3,349 728.35 NP$ (Donate)	I totally agree. Sedo's customer service has improved 1000%!! Excellent communication and swifter payments.....Nice to see that they actually listened to their customer's and did something about it. __________________ ************************************* Take a look!!!>>>> Domain Xpress Web Sales ************************************** Want to know about .TV? ►►► Everything you need to know

05-31-2008, 08:40 AM	#8 (permalink)
networkmsia Senior Member Join Date: Jan 2007 Location: On the Moon Posts: 1,752 125.07 NP$ (Donate)	they are indeed pretty fast now. __________________ Do you need some motivation ? Do you need a healing ? Business announcements

05-31-2008, 11:03 AM	#9 (permalink)
TechQueen NamePros Member Join Date: Sep 2007 Posts: 138 286.70 NP$ (Donate)	Yes of course, the customer service at Sedo has improved very well. They answered my question within 24 hours __________________ Effects.TV - Considering Offers PM me

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05-30-2008, 06:54 PM	#3 (permalink)
Sleepys NamePros Regular Join Date: Aug 2007 Posts: 872 54.50 NP$ (Donate)	They have been working very hard to improve customer service and it definately shows. They have implemented ideas of mine in the past, so maybe I should take full credit But seriously, they are doing a lot better. These companies do need our suggestions, so it is always good to message any company you do business with if you have suggestions to improve their business in any way. This is especially true if it seems like something easy for them to implement.

05-30-2008, 08:28 PM	#5 (permalink)
heroes NamePros Regular Join Date: May 2007 Posts: 743 525.00 NP$ (Donate)	I don't mean to jump your thread Jacal, but my question is not worthy of a seperate thread IMO and it relates to Sedo. What is a Premium Auction? Sedo Recently Introduced a New Member Certification for Premium Auction Events - this means that you can only bid above $10,000 if you are certified. I am just a standard member apparently. My question is "what is a Premium Auction"? Most grateful for a reply as I could not find it on Sedo.

05-30-2008, 09:09 PM	#6 (permalink)
onlinedomains00 Account Suspended Join Date: May 2008 Posts: 115 0.00 NP$ (Donate)	I had an auction close on Monday, money in my account on Friday, service has improved.

05-31-2008, 01:26 PM	#10 (permalink)
Steve Senior Member Join Date: Jan 2006 Posts: 4,197 25.67 NP$ (Donate)	For transfers, I still think it depends on your transfer agent. Within the past month and a half, I've had two transactions with Colin Finnan that were completed within a week, and one with another agent that took well over a month to finally close (this rep took a different approach to the transfer). I'm glad Sedo is listening to its customers and improving service.

05-31-2008, 01:34 PM	#11 (permalink)
gazzip First Time Poster ! Join Date: Apr 2005 Location: Mc Scotland Posts: 6,662 126.12 NP$ (Donate)	yaaaaaaaaaaaaaaaaaaaaaay, good to hear it - thank God, they were a total nightmare before ! Thank you sedo.... in advance .

05-31-2008, 02:30 PM	#12 (permalink)
Samit MediaWizard™ Team Leader Join Date: Jan 2007 Location: Mumbai, India Posts: 6,557 6,922.14 NP$ (Donate)	Sedo has always been good, to give the devil his due Sometimes with so many registrars, tlds, buyers and sellers, some transactions do get held up... rarely is this the fault of the sedo rep... life happens. All in all they do a great job.

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