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Old 03-12-2008, 12:39 AM THREAD STARTER               #1 (permalink)
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Help Pool.com (fraudulent)


Recently I brought a domain BFZU.COM from a NP member (widedesigns) for $65.00. He pushed the domains in my Namescount.com account.

Two days back I’m trying to access Namescount.com account, I got a warning message that, your account is own hold and contact customer service.
????: NamePros.com http://www.namepros.com/domain-name-discussion/443464-help-pool-com-fraudulent.html

When I wrote a mail regarding this matter, I got below replay:

Thank you for contacting Customer Service. The domain bfzu.com was acquired through our sister company, Pool.com. Pool.com has contacted us stating that this domain purchase was fraudulent. This is why your account is on hold. You will need to resolve this issue with Pool.com. Once resolved, Pool.com will contact us on your behalf to have the account taken off hold.

Then contacted Pool.com to resolve this issue, I got below mail:

It is our regret to inform you that BFZU.COM was purchased by a fraudulent user of Pool.com. We have not actually received payment for the domain and until we receive payment the domain will remain under our control. If you still want the domain BFZU.COM then we will consider selling it to you for $60 US, which is the amount that was owing for this specific domain. If you still want the domain and are willing to provide us with payment in the amount of $60 US then please let me know and I will help make the appropriate arrangements.

I had contacted widedesigns regarding this matter, but he brought this domain from a NP member (jrush), he created NP ID just to sell those domains only. He is clearly a smart fraud without doubt. As per his transaction, he sold nearly 20 domains here, I think those are holding will face same situation. Please check your accounts.

http://www.namepros.com/domains-for-...-you-must.html

First thing, I don’t know why Pool.com can’t protect their properties, now claiming it more than 14 days after transaction. Whatever mishap happened is only due their lack of efficiency, someone getting access to their system and doing things or getting domain with out making payment. What is the guarantee even if one brought domain from Pool.com for auction then later they will claim or not

There is any how I can get this domain back or recover amount I had paid? Where I need to contact, how proceed

Thanks
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Old 03-12-2008, 05:14 AM   #2 (permalink)
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Based on what you've described so far, you can try to get your $65 from the
one you paid (widedesigns). Widedesigns could then try getting it from jrush...
and you can imagine the headache after that.

The domain name likely won't be recoverable from Pool unless you pay the $60
fee they stated. They don't have obligations to you directly, and they happen
to have more control over the situation.

Of course, this is all just my potentially useless opinion. But I do wish you luck
trying to resolve this somehow.
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Old 03-12-2008, 07:18 AM   #3 (permalink)
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i am lost- pool pushed the name before getting payment? how did all that even happen? how did it get in the first fraud account to begin with? weird ;-(
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Old 03-12-2008, 07:24 AM   #4 (permalink)
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Originally Posted by smashfactory
i am lost- pool pushed the name before getting payment? how did all that even happen? how did it get in the first fraud account to begin with? weird ;-(
My guess - fraudulent or stolen credit card. Pool thinks they've been paid and pushes the domain and then has the charge reversed.
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Old 03-12-2008, 07:27 AM   #5 (permalink)
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oh duh- i'm a dork- you're probably right
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Old 03-12-2008, 07:33 AM   #6 (permalink)
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If I was the buyer here I would expect to get a refund from the seller. But you may want to get a moderator involved to get their take on it.
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Old 03-12-2008, 07:45 AM   #7 (permalink)
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http://www.namepros.com/members/83243.html
rush2oo8@yahoo.com

Quote:
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92.81.226.53
92.81.231.36
172.158.51.99 << Signed up using
Started on a German AOL IP - Was using a Romanian IP afterwards ....


Looking at the threads he posted and with all of the trouble Domainers have had recently , I find it surprising this guy wasn't reported to us.

Sorry to hear it -
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Old 03-12-2008, 08:06 AM   #8 (permalink)
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Do you have a contract with widedesigns? If so you can ask for refund.
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Old 03-12-2008, 08:19 AM   #9 (permalink)
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Here we go again!!! We have got to figure something out to keep these scammers and hackers off the forums! They are like a disease infecting everyone who comes into contact with them with financial misery and mis-trust. I feel for both widedesigns and DNBro in this as both are innocent parties and we all know that jrush (the scammer) is probably at this moment scamming someone else using another identity.
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Old 03-12-2008, 09:26 AM THREAD STARTER               #10 (permalink)
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I know widedesigns is innocent in this case; I’m also in touch with this member.
We are all here for buying & selling domains.

Jrush is a scammer; he had paid the Pool using stolen cards or something.

Question here is why Pool has not checked his payment details on the time of transaction, instead of claiming their ownership, now coming with their ownership more than 14-15 days after the transaction.

Namescout.com blocked my account without putting a notice, these people charging an annual renewal fees of $25.00 for dot com.


They are any option; I can get this domain from Pool with out making extra payment?
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Old 03-13-2008, 08:35 AM   #11 (permalink)
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Originally Posted by DNBro
Question here is why Pool has not checked his payment details on the time of transaction, instead of claiming their ownership, now coming with their ownership more than 14-15 days after the transaction.
Maybe they did. Then something came up a few days after that that raised a
????: NamePros.com http://www.namepros.com/showthread.php?t=443464
lot of red flags.

No one really knows unless Pool speaks up. Unfortunately, they don't have to.
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Old 03-14-2008, 05:44 AM   #12 (permalink)
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The domains remaining in my namescout.com account also are in hold. I suffered a huge loss because of the scammer.

Anyway its clearly a fault in the namescout.com process which helped the scammer. Until and unless the payment is approved they should not allow transfer /push of the domain. They should put a lock on the domain preventing transfer/push. How can they target current user of the domain for a fraudulent behaviour of some previous owner of the domain?its clearly a fault in there process and we should fight it and get back the domains

one of the big reason scamming is so easy at namepros.com is that anyone can join and sell domain right away.Why cant the mods make a restriction on creating a thread in the "marketplace" until the user has completed certain no of days/posts or both?Also need to have some itrader via buying etc before actually selling domains

I think mods should implement this...In DP this feature do prevent lot of scamming and DNF scammers dont go that much coz they have pay for joining...but NP ,its so simple to scam....




Originally Posted by Mark
http://www.namepros.com/members/83243.html
rush2oo8@yahoo.com



Started on a German AOL IP - Was using a Romanian IP afterwards ....


Looking at the threads he posted and with all of the trouble Domainers have had recently , I find it surprising this guy wasn't reported to us.
????: NamePros.com http://www.namepros.com/showthread.php?t=443464

Sorry to hear it -
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Old 03-16-2008, 02:57 PM   #13 (permalink)
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widedesigns, can you please answer my PM here on Namepros. There is no way to get a hold of you on the DP forums and i would like to talk with you more.

Originally Posted by widedesigns
The domains remaining in my namescout.com account also are in hold. I suffered a huge loss because of the scammer.
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Old 04-14-2008, 04:22 AM   #14 (permalink)
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same thing happend to me:
http://www.namepros.com/457285-is-namescout-com-trying-scam-me-post2690974.html
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Old 04-14-2008, 05:04 AM   #15 (permalink)
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Originally Posted by diddie
same thing happend to me:
http://www.namepros.com/showthread.php?p=2690974

????: NamePros.com http://www.namepros.com/showthread.php?t=443464
This is ONE of the main reasons why LLLL.com prices have been pushed down for the lowest quality ones:


Scammers buy them from everywhere including Pool , TDNAm, Snapnames and NAmeJet, then do a chargeback and within that time they try to sell it at ANY price around forums or on eBay.

You need to be careful when buying too and maybe it`s better to paid a few extra dollars but buy from reputable sellers!!!

I wrote some info related to this topic here:

http://www.italiandragon.com/?p=57


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Old 04-14-2008, 06:39 AM   #16 (permalink)
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Hell!

This happened with me also. I also purchased the domain v k i y.com from widedesigns.

Any solution for this?
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Old 04-14-2008, 07:16 AM THREAD STARTER               #17 (permalink)
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Scammers are really common in all Internet related business. Solution is companies’ need to take one step ahead to avoid such scams. Same problem repeating means, company/staff not bothering about their customers or doing it intentionally to make some extra money.

Also one can’t stop buying from forum, normally buyer having some limitation
Originally Posted by xXDanteXx
Hell!

This happened with me also. I also purchased the domain v k i y.com from widedesigns.
????: NamePros.com http://www.namepros.com/showthread.php?t=443464

Any solution for this?
Only solution they suggested is $$, as a last option, I even put a suggestion of sharing the loss equally. But they want to recover $60.00 completely.
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Old 04-14-2008, 07:21 AM   #18 (permalink)
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Originally Posted by Len
Here we go again!!! We have got to figure something out to keep these scammers and hackers off the forums! They are like a disease infecting everyone who comes into contact with them with financial misery and mis-trust. I feel for both widedesigns and DNBro in this as both are innocent parties and we all know that jrush (the scammer) is probably at this moment scamming someone else using another identity.
Len... look, it's not possible to prevent fraud with quick payment solutions (paypal, 2checkout, fill_in_the_blanks). If you want to prevent fraud simply put you need to do one thing:
????: NamePros.com http://www.namepros.com/showthread.php?t=443464

Accept Payment via Wire Transfer (bank to bank).

Case closed. Nobody can scam you via Wire Transfer. Nobody. If nobody send you funds, no sale. Okay so you want a fast sale? want to use Paypal? The risk is all yours.... 99.9% of the risk.

"looking for a fast sale..." nothing. Don't fall for these scams. Even if it is legit. Too many situations occur with merchant accounts, chargebacks, refunds, nightmares.... exceptions are trusted partners and people you've done business with in the past. Also, don't rely on iTrader. Any scammer can sell "whatever" to other forum scammers to build up their rating just like how scammers fraud the eBay web site.

It sucks but it's reality.
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Old 04-14-2008, 08:24 AM   #19 (permalink)
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I work for the sister company to Pool.com and have alerted Pool's CEO to this thread so that he may come and comment and answer any questions you might have.
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Old 04-14-2008, 08:36 AM   #20 (permalink)
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Originally Posted by Rebel-Man
I work for the sister company to Pool.com and have alerted Pool's CEO to this thread so that he may come and comment and answer any questions you might have.

????: NamePros.com http://www.namepros.com/showthread.php?t=443464
ohh that`s great! The only thing is that they should be alerted about another 100 of them just in the last year.

In my opinion they can`t do anything because the only way would be to stop accepting credit cards payments or wait at least 60 days before to push any domain.

But as far as I know, some chargebacks can take place even after 60 days.
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Old 04-14-2008, 08:52 AM   #21 (permalink)
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Some advice on purchasing domains through the forum


Hi All,

I am the CEO at Pool and can shed some light on this situation. First, as joecanadian pointed out, we do a thorough check on credit card purchases including verifying the CVV (which means the purchaser must have the card since the CVV is usually on the back). At certain billing threshold we also require what we call a billing authorization which includes providing photoID. It's very difficult to get sometimes but we usually won't process a sale if we don't feel comfortable with the purchaser. We also verify things like IP address and a number of other things that I won't discuss in public for obvious reasons.

You should note as well that when a domain is registered at a new registrar, as it is when it arives at Pool, it is locked for transfer for 60 days (ICANN rules). Which provides us a bit of protection.

What happens in these cases is we do all the verification we can and then within 2 weeks, the REAL credit card holder calls and says someone has used their card fraudulently and they are charging back the transaction. The credit card companies have no sympathy in these situations, they almost always side with the card holder.
????: NamePros.com http://www.namepros.com/showthread.php?t=443464

So, how can you protect yourself from these scammers? Here are a few ideas.

First, if they only just got the name themselves (check the whois data) then you might question why they are flipping it so quickly? Yes, domain names are in great demand and appreciate but you wouldn't think to get a good return on investment in just a few days.

Second, consider asking for all the information that we would ask for to confirm their identity and use that information to contact them directly. If they are a legitimate seller you would think they would be willing to establish direct contact. And that would include a phone number. At least with a phone number you have some recourse although these guys can always buy temporary mobile phones.

Third, use a reputable third party to broker the deal and insist that identities are verified.

Fourth, ask for the domain history. Who did they buy it from and when. And then perhaps you can follow up with the previous owner just to make sure they were in fact the owner and conducted a legitimate sale. On our case, for example, Pool can verify how long the account has been a customer and if we notice a "quick flip" we can investigate as well. Believe me it is to all our advantage that we stop some of these guys.

The unfortunate part of the message is that the legal authorities are not much help. We launched an investigation on one similar occasion that was a much bigger use of fraudulent data and we got nowhere in catching the guy.

So, the best offence is indeed a good defence! Buyer beware, and do some homework before you write the cheque.

Cheers

Richard
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Old 04-14-2008, 08:59 AM   #22 (permalink)
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Originally Posted by rasman
Hi All,

I am the CEO at Pool and can shed some light on this situation. First, as joecanadian pointed out, we do a thorough check on credit card purchases including verifying the CVV (which means the purchaser must have the card since the CVV is usually on the back). At certain billing threshold we also require what we call a billing authorization which includes providing photoID. It's very difficult to get sometimes but we usually won't process a sale if we don't feel comfortable with the purchaser. We also verify things like IP address and a number of other things that I won't discuss in public for obvious reasons.

You should note as well that when a domain is registered at a new registrar, as it is when it arives at Pool, it is locked for transfer for 60 days (ICANN rules). Which provides us a bit of protection.

What happens in these cases is we do all the verification we can and then within 2 weeks, the REAL credit card holder calls and says someone has used their card fraudulently and they are charging back the transaction. The credit card companies have no sympathy in these situations, they almost always side with the card holder.

So, how can you protect yourself from these scammers? Here are a few ideas.

First, if they only just got the name themselves (check the whois data) then you might question why they are flipping it so quickly? Yes, domain names are in great demand and appreciate but you wouldn't think to get a good return on investment in just a few days.

Second, consider asking for all the information that we would ask for to confirm their identity and use that information to contact them directly. If they are a legitimate seller you would think they would be willing to establish direct contact. And that would include a phone number. At least with a phone number you have some recourse although these guys can always buy temporary mobile phones.

Third, use a reputable third party to broker the deal and insist that identities are verified.

Fourth, ask for the domain history. Who did they buy it from and when. And then perhaps you can follow up with the previous owner just to make sure they were in fact the owner and conducted a legitimate sale. On our case, for example, Pool can verify how long the account has been a customer and if we notice a "quick flip" we can investigate as well. Believe me it is to all our advantage that we stop some of these guys.
????: NamePros.com http://www.namepros.com/showthread.php?t=443464

The unfortunate part of the message is that the legal authorities are not much help. We launched an investigation on one similar occasion that was a much bigger use of fraudulent data and we got nowhere in catching the guy.

So, the best offence is indeed a good defence! Buyer beware, and do some homework before you write the cheque.

Cheers

Richard

hello Richard, I`m glad you took the time for this.

You gave excellent advices and I agree totally, especially on the "quick flips".
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Old 04-14-2008, 10:32 AM THREAD STARTER               #23 (permalink)
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Richard, Thanks for putting your views.

Assume your company selling physical products instead of digital. How will you recover the cost, once company delivers the products?
????: NamePros.com http://www.namepros.com/showthread.php?t=443464

A person flips a domain for so many reasons. But do you think it justifiable to recover the loss from second party and it’s clearly due to lapses in your systems.

And it’s not practically possible for an individual to make background check before buying all domains, but same time it possible for a company check all security parameters before accepting or processing payment. Also company can lock domain for 60 days (billing circle) to avoid internal account transfer, if possible.

Here your company simply putting hold on domain, and asking to making payments.

First here company not making any profit, but just trying recovering the cost.

Second company will lose reputation eventually.

Third, on how many forums or to domainers, a ceo can share their company views?.

And most importantly, domainer here losing his money and time.

It’s better and easy for a company to adapt security measures than individual.

Thanks
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Old 04-14-2008, 11:05 AM   #24 (permalink)
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It sounds to me like Pool goes above and beyond when it comes to verifying a buyer. No system is 100% secure and things will happen. Sorry it happened to you, but this is not Pool's fault at all. They are just trying to recover their own property. If someone bought a domain from you and then did a chargeback, wouldn't you want to get your domain back? Be mad at the scammer, not the marketplace.
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Old 04-14-2008, 11:20 AM   #25 (permalink)
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Surely then they would not allow a domain to be pushed in the first place? Seems just slightly suspicious to me...

Originally Posted by DomainRaiders.com
It sounds to me like Pool goes above and beyond when it comes to verifying a buyer. No system is 100% secure and things will happen. Sorry it happened to you, but this is not Pool's fault at all. They are just trying to recover their own property. If someone bought a domain from you and then did a chargeback, wouldn't you want to get your domain back? Be mad at the scammer, not the marketplace.
I'm just jumping in with a suggestion here, but why not have a limit on what a new user can sell? It could be hard to moderate, but aren't all users first posts moderated anyway? So why not say "When a new user signs up, they cannot sell any domains worth over $20 until they have at least a 5 Trader rating for 2 weeks." I know this would be a pain, but with the amount of scammers around at the moment it's the only feasible course of action. It's a pain, but what else can be done?
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