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Old 02-13-2008, 07:08 AM THREAD STARTER               #1 (permalink)
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Help! Help our Industry by contacting Paypal and having them help us!


With all the scammers and problems domain owners have and with any intangable items (virtual products, downloads, selling web sites, domain names etc) paypal does not provide fraud protection!

We can make a difference and join as a force and let Paypal know, we as a community do large amounts of transactions with them and we want to be covered!

Please contact Paypal via there Feedback system and tell them you want a special/new service (intangible escrow) to cover virtual products!

Leave Feedback Here
You can also visit www.paypal.com and scroll to the bottom of the page and click Site Feedback. It's a general form, but will work!

I was just on a phone call with paypal for 1 hour and 20 minutes and expressed they need to catch up with current times and offer protection for sellers of virtual products. Please help in joining together and submitting as much feedback as we can, so paypal can offer an intangible escrow service to help protect domain owners and sellers of virtual products.
????: NamePros.com http://www.namepros.com/domain-name-discussion/431810-help-our-industry-contacting-paypal-having.html

I strongly expressed, that domain name transfers/pushes are more easily tracked then the UPS packages they cover now! There is no reason why Registrar's can not work with paypal, as well as sellers to provide strong proof of a push or transfer of a domain name!

If you use paypal for buying or selling domain names or any intangible item and are sick and tired of not being covered, please submit your feedback and ask for a intangible escrow service to provide protection on your virtual items!
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Old 02-13-2008, 07:13 AM   #2 (permalink)
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Paypal is $h1t, use MoneyBookers.

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Old 02-13-2008, 08:19 AM   #3 (permalink)
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I support this, I really hate how they care so much about the buyer protection and ignore sellers...
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Old 02-13-2008, 08:46 AM   #4 (permalink)
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Old 02-13-2008, 08:57 AM   #5 (permalink)
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I will help contact them too.
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Old 02-13-2008, 09:04 AM   #6 (permalink)
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Originally Posted by gemini181
I will help contact them too.
Well lookie here....pick a number...any number!

http://www.paypalsucks.com/PayPalPhoneNumbers.shtml
????: NamePros.com http://www.namepros.com/showthread.php?t=431810
Ironic how this site has all that info....
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Old 02-13-2008, 09:05 AM   #7 (permalink)
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Originally Posted by zoki
Paypal is $h1t, use MoneyBookers.

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Old 02-13-2008, 09:11 AM   #8 (permalink)
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I`ll help the cause by buying their unused domain:

X.com

with my PayPal.....I`m sure they`ll accept my offer of $1 Billion for it....

then....if if do a chargeback....eh...that`s life
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Old 02-13-2008, 09:19 AM   #9 (permalink)
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Submitted feedback via the form, prompting them to offer protection for intangible sales.
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Old 02-13-2008, 09:54 AM THREAD STARTER               #10 (permalink)
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Originally Posted by zoki
Paypal is $h1t, use MoneyBookers.
????: NamePros.com http://www.namepros.com/showthread.php?t=431810

-
The fact is, not many people use MB.

Another fact, nearly everybody in the domain industry and their buyers... Have Paypal!

Originally Posted by notlikeyou
Submitted feedback via the form, prompting them to offer protection for intangible sales.
Thank you for letting your voice be heard!

I hope others notice how big of change this could be if paypal offered a service like this... Checkout all the scammer posts on the forums..... all the payments are threw paypal! That alone should get paypal to do something. Make sure to point these facts out when you submit your feedback and asking them to help our industry out.
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Old 02-13-2008, 10:21 AM   #11 (permalink)
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Originally Posted by Yofie
The fact is, not many people use MB.

Another fact, nearly everybody in the domain industry and their buyers... Have Paypal!
Sure, and everbody have email,computer and lot of other things, its nothing what you need, or what you have bought.
And everybody in domain industry DONT use Paypal for 'Real' transactions.

I dont see point to ask (please) to paypal to give them money !!!
????: NamePros.com http://www.namepros.com/showthread.php?t=431810

Its business, so if someone dont care about customers, then i move to better one. And looking at paypal fees there are better and cheaper alternatives.



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Old 02-13-2008, 10:36 AM THREAD STARTER               #12 (permalink)
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Originally Posted by zoki
Sure, and everbody have email,computer and lot of other things, its nothing what you need, or what you have bought.
And everybody in domain industry DONT use Paypal for 'Real' transactions.

I dont see point to ask (please) to paypal to give them money !!!

Its business, so if someone dont care about customers, then i move to better one. And looking at paypal fees there are better and cheaper alternatives.
-
Tell these people that!

http://www.namepros.com/warnings-and...hlight=scammer

http://www.namepros.com/domain-name-...-namepros.html

http://www.namepros.com/warnings-and...hlight=scammer

http://www.namepros.com/warnings-and...hlight=scammer
????: NamePros.com http://www.namepros.com/showthread.php?t=431810

http://www.namepros.com/warnings-and...hlight=scammer

http://www.namepros.com/warnings-and...hlight=scammer

http://www.namepros.com/domain-name-...hlight=scammer

I agree high dollar sales should no question be done via Escrow. Some more facts... There are a lot of $20-$500 transactions done all the time, which is harder to use Escrow due to it's fee's. For the people that do use paypal, it's clear they need to make some changes. That's the reason for my posting and the reason I am asking our community to help if they think paypal needs to change as well.

If you do not use paypal or whatever and you do not like this post, you don't have to read it.
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Old 02-13-2008, 10:38 AM   #13 (permalink)
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Ok, then lets spreed more Information about MB ->

http://www.namepros.com/the-break-ro...eybookers.html

Lets do it positive way


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Old 02-13-2008, 10:49 AM   #14 (permalink)
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Yofie I agree 100 % but when I spoke to Paypal way back they said its the banks. I spoke to someone at a bank in upper management and I said Paypal allows chargebacks for virtual items like domains because they say the banks do not allow showing a "PUSH" as proof of a transaction. He was like that makes sense. The whole thing is the Client calls their bank does a chargeback the Bank will not accept the screenshot or email of a push as proof like a FED EX receipt showing someone received the product. Is this completely true ? I do not know but I have heard from bank management and Paypal. Its the push not being recognized as a transaction.
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Old 02-13-2008, 11:03 AM THREAD STARTER               #15 (permalink)
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Originally Posted by equity78
Yofie I agree 100 % but when I spoke to Paypal way back they said its the banks. I spoke to someone at a bank in upper management and I said Paypal allows chargebacks for virtual items like domains because they say the banks do not allow showing a "PUSH" as proof of a transaction. He was like that makes sense. The whole thing is the Client calls their bank does a chargeback the Bank will not accept the screenshot or email of a push as proof like a FED EX receipt showing someone received the product. Is this completely true ? I do not know but I have heard from bank management and Paypal. Its the push not being recognized as a transaction.
Here is a push confirmationg from NetSol.com

Dear Network Solutions® Customer,

Your transfer request has been successfully completed. Please see below for the details of the transfer:

From Account Number: xxxxxxxx
From Account Holder: My Name

To Account Number: xxxxxxxx
To Account Holder: Other Parties Name

Domain Name(s):
EXAMPLE.COM

I think this is very Clear. Shows exactly where the domain Was and where it went. If needed, follow up via Whois or help from the registrar and it couldn't be more clear.
????: NamePros.com http://www.namepros.com/showthread.php?t=431810

Moniker shows More info. Time stamp, transacion ID, email address, account number etc.

Godaddy is pretty light on the info they provide. Mainly an email.
eNom shows timestamp, domain and account from and to.
MyDomain shows about what eNom does.

I know there are several issues via Banks, Credit Card companies & Paypal. If there was a PrePaid funding system in place, and if you are paying for intangible items, the Seller can request to Only be paid with the prepaid funds, which a charge back can not be done... Paypal could send the seller the payment and clearly show it's a Prepaid Funds payment and charge backes can not take place. Then the seller could accept or decline the payment... or something like that.
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Old 02-13-2008, 01:17 PM   #16 (permalink)
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I think the market does need a fast , low-cost escrow service for small-amount domain sales






a good idea might be that registrars (or ICANN) create a Uniform Transfer Certification protocol/procedure (or Uniform Transfer/Push Certification) so that a transfer or a push can be proved to other companies if needed either via an email that would be generated by the registrar after a seller's request (in his domain control panel) or via a webpage on the registrar's site ... it should connect the transfer/push from one email address to another email address (and it should only be available after the domain has been accepted by the buyer)

that , in connection with the seller accepting only the domain receiving email address as the PayPal payee email address , it could create a platform for proving that the PayPal payee did actually receive the domain , making a CC chargeback difficult (the scammer could possibly change the PayPal email address to his domain account email address but at least in that case the liability would be the buyer's for the compromised PayPal account and not the seller's who would be able to prove that the transfer did take place , similarly to a courier's proof of receipt)
????: NamePros.com http://www.namepros.com/showthread.php?t=431810






Yofie , regarding PrePaid payments , there is PayPal Mass Pay ... funds should be transferred to the PayPal balance before a payment is sent out and CCs are not accepted as a method of payment ... thereore a chargeback is not possible ... it is also very cheap , 2% of transaction paid by the buyer (capped at $1) ... a negative side is that currently PayPal does not accept bank transfers to PayPal balance in many countries (and having enough money in PayPal balance or getting funds in PayPal balance from a friend is not very common/easy , especially for non-domainer buyers)

Last edited by Earthian; 02-13-2008 at 01:25 PM.
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Old 02-13-2008, 01:20 PM   #17 (permalink)
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Perhaps we can enlist the services of DNOA to help out.
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Old 02-13-2008, 01:59 PM   #18 (permalink)
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The point is if the BANKS say we do not acknowledge a push then from talking to PAYPAL they say it will never change. We need the PUSH to become accepted form of transferring goods. All registrars should have the same push so banks can understand and accept it.
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Old 02-13-2008, 02:06 PM   #19 (permalink)
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Originally Posted by equity78
The point is if the BANKS say we do not acknowledge a push then from talking to PAYPAL they say it will never change. We need the PUSH to become accepted form of transferring goods. All registrars should have the same push so banks can understand and accept it.
Exactly, establishing a virtual products escrow going to take all the registrars getting on board with a uniform process for transferring ownership of a name. That's going to be quite the challenge and I doubt PayPal is up for participating to that extent.
????: NamePros.com http://www.namepros.com/showthread.php?t=431810

What would be nice is if PayPal and the largest registrars had better lines of communication during the dispute resolution process, so the ruling for the buyer wasn't so automatic. If a dispute occurs, the registrar can assist PayPal in establishing current ownership.
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Old 02-13-2008, 02:15 PM   #20 (permalink)
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PAYPAL says don't blame us blame the banks and you can bet banks do not care about this in anyway. Someone told me at a bank,"you want us to care about a $50 domain sale ? I am sorry but it is not a priority."
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Old 02-13-2008, 04:43 PM   #21 (permalink)
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I wrote to Paypal..I will give them a call today as well....

Its only the burnt who undertsand the pain of fire...
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Old 02-13-2008, 04:49 PM   #22 (permalink)
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I think paypal belongs to Singapore , Moneybookers belongs to United Kingdom Can you cath the difference of laws of premier country ?
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Old 02-13-2008, 06:00 PM   #23 (permalink)
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Originally Posted by equity78
PAYPAL says don't blame us blame the banks and you can bet banks do not care about this in anyway. Someone told me at a bank,"you want us to care about a $50 domain sale ? I am sorry but it is not a priority."
Blunt...but at least an honest and direct answer.
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Old 02-13-2008, 06:36 PM   #24 (permalink)
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Call Paypal


I'm on the wagon. PayPal is really starting to become a pain and it seems that they lack what it needs to do the amount of business they do without being a haven for scammers.
????: NamePros.com http://www.namepros.com/showthread.php?t=431810

- CALL THEM TOO -
Call once
Call twice
Call the Exec's and leave voice mails!
Call as many times as it takes!


Here are all of PayPals phone numbers.

Code:
(402)935-2114
 Kay P. ACH / Check Services
 
 
(402)935-2212
 ACH Processing Main Line ACH / Check Services
 
 
(402)935-2284
 cindy ACH / Check Services
 Processing / Bank Only 
 
(402)935-2295
 Chuck ACH / Check Services
 Processing Manager 
 
(402)935-2255
 Jasmine Account Review
 
 
(402)935-2256
 Jamie Account Review
 
 
(402)935-2257
 Jamie Account Review
 
 
(402)935-2328
 Chris Account Review
 
 
(402)935-2333
 Luke Account Review
 
 
(402)935-2114
 Kay P. ACH / Check Services
 
 
(402)935-2212
 ACH Processing Main Line ACH / Check Services
 
 
(402)935-2284
 cindy ACH / Check Services
 Processing / Bank Only 
 
(402)935-2295
 Chuck ACH / Check Services
 Processing Manager 
 
(402)935-2223
 Sheryl AUP Compliance
 
 
(402)935-2250
 Katrina AUP Compliance
 
 
(402)935-2275
 Lisa AUP Compliance
 
 
(402)935-2332
 Julie Gonzales AUP Compliance
 
 
(402)935-5140
 Alahandre Elise(?) AUP Compliance
 
 
(402)935-2029
 Todd Business Development
 
 
(402)935-5126
 Shane Business Development
 Schedule: 8:30~5PM M-F 
 
(402)935-5197
 Ken Holston Business Development
 Business Management & Account Management 
 
(402)935-2000
 Call Center Inbound Call Center
 
 
(402)935-2007
 Call Center Inbound Line Call Center
 
 
(402)935-2012
 Call Center Inbound Call Center
 
 
(402)935-2011
 Call Center Inbound Call Center
 
 
(402)935-2014
 Call Center Inbound Call Center
 
 
(402)935-2017
 Call Center Inbound: Debit Cards Call Center
 
 
(402)935-2019
 Call Center Inbound Call Center
 
 
(402)935-2021
 Call Center Inbound Call Center
 
 
(402)935-2022
 Call Center Inbound Call Center
 
 
(402)935-2023
 Call Center Inbound Call Center
 
 
(402)935-2024
 Call Center Inbound Call Center
 
 
(402)935-2025
 Call Center Inbound Call Center
 
 
(402)935-2030
 Call Center Inbound Call Center
 
 
(402)935-2050
 Call Center Inbound Call Center
 
 
(402)935-2053
 Call Center Inbound: Premier Services Call Center
 
 
(402)935-2057
 Call Center Inbound Call Center
 
 
(402)935-2065
 Call Center Inbound Call Center
 
 
(402)935-2079
 Call Center Inbound Call Center
 
 
(402)935-2080
 Call Center Inbound Call Center
 
 
(402)935-2081
 Call Center Inbound Call Center
 
 
(402)935-2082
 Premier Service Line Call Center
 
 
(402)935-2084
 Call Center Inbound Call Center
 
 
(402)935-2085
 Call Center Inbound Call Center
 
 
(402)935-2092
 Call Center Inbound Call Center
 
 
(402)935-2100
 Call Center Inbound Call Center
 Premier Services Line 
 
(402)935-2106
 Call Center Inbound Call Center
 Premier Services Line 
 
(402)935-2107
 Call Center Inbound Call Center
 
 
(402)935-2124
 Call Center Inbound Call Center
 
 
(402)935-2148
 Call Center Inbound Call Center
 
 
(402)935-2166
 Call Center Inbound Call Center
 
 
(402)935-2194
 Call Center Inbound Call Center
 
 
(402)935-2233
 Call Center Inbound Call Center
 
 
(402)935-2300
 Call Center Inbound Call Center
 
 
(402)935-2323
 Call Center Inbound Call Center
 
 
(402)935-5119
 Call Center Inbound Call Center
 
 
(402)935-2165
 Jessica Card Services
 
 
(402)935-2396
 Tamara Spurlock Card Services
 
 
(402)935-5181
 Lisa Weaver Card Services
 Debit Card Team 
 
(402)935-2015
 Teresa Rains Charge Backs
 
 
(402)935-2141
 Mikalea Charge Backs
 
 
(402)935-2152
 Anna Charge Backs
 
 
(402)935-2189
 Margaret Charge Backs
 
 
(402)935-2340
 Debbie Charge Backs
 
 
(402)935-2063
 Taj Education Team
 Product Education 
 
(402)935-2064
 Dona Education Team
 
 
(402)935-2116
 Elizabeth Executive Escalations
 Works closely w/Tiffany(detp.mgr). Very Responsive. 
 
(402)935-2129
 Joe Executive Escalations
 
 
(402)935-2156
 Brian Executive Escalations
 
 
(402)935-2157
 Megan Executive Escalations
 
 
(402)935-2172
 Adam Executive Escalations
 
 
(402)935-2173
 John Executive Escalations
 
 
(402)935-2174
 Jackie Executive Escalations
 
 
(402)935-2192
 Eric Executive Escalations
 
 
(402)935-2128
 Stacy Executive Escalations
 
 
(402)935-2228
 Stacy Executive Escalations
 
 
(402)935-2238
 Tiffany Executive Escalations
 Manager of Executive Escalations. 
 
(402)935-2268
 Beth Executive Escalations
 
 
(402)935-2269
 Michelle Executive Escalations
 Schedule: Tues~Thur 9:30AM~8PM 
 
(402)935-2334
 Luke Executive Escalations
 
 
(402)935-5145
 Melanie Executive Escalations
 Schedule: M-F 4PM~Mid. CST 
 
(402)935-5146
 Leslie Executive Escalations
 
 
(402)935-5163
 Rick Martin Executive Escalations
 
 
(402)935-2112
 Gloria Finance
 
 
(402)935-2207
 Jeremy Finance
 
 
(402)935-2371
 Julie Finance
 
 
(402)935-2239
 Collin Fraud & Security
 Fraud Prevention 
 
(402)935-2267
 Mark Fraud & Security
 Trust & Safety 
 
(402)935-2272
 Michael Fraud & Security
 Protection Services 
 
(402)935-2366
 Suzanne Combes Brown Fraud & Security
 Risk Management Manager 
 
(402)935-2368
 Sheryl London Fraud & Security
 Protection Services: Senior Agent 
 
(402)935-5134
 Bill Gray Fraud & Security
 Internal Audit. Mountain View Office: 650-864-8046 
 
(402)935-2044
 Paula Adams Global Services
 Global Help Desk 
 
(402)935-2127
 Amy Bush Global Services
 
 
(402)935-2048
 Joyce Brown Human Resources
 Training Department 
 
(402)935-2051
 Melanie Human Resources
 Training Department 
 
(402)935-2128
 Michelle Human Resources
 HR/Benefits Coordinator 
 
(402)935-2169
 Sterling Blackwell Human Resources
 Employee Development 
 
(402)935-2283
 Amy Human Resources
 Staffing 
 
(402)935-2318
 John Latke Human Resources
 Training Department 
 
(402)935-2339
 Michelle Mullis Human Resources
 
 
(402)935-5128
 Michelle Human Resources
 Benefits Coordinator 
 
(402)935-2001
 IVR Testing Line Internal / IT
 Tests voice recognition, play around. 
 
(402)935-2004
 IVR Testing Line Internal / IT
 Tests voice recognition, etc.. play around 
 
(402)935-2026
 Password Prompt (?) Internal / IT
 Line immediately prompts for password. Unsure of it's use. 
 
(402)935-2032
 Employee Attendance Line Internal / IT
 (try user: 1234 pass:1234, works to play around with) 
 
(402)935-2069
 ECS System Testing Internal / IT
 Play around, not sure of purpose. 
 
(402)935-2299
 Internal Software Helpdesk Internal / IT
 
 
(402)935-5100
 Employee Attendance Line Internal / IT
 (user: 1234 / pass: 1234 to play around) 
 
(402)935-5151
 Hold Music / Advertisement Internal / IT
 Test Line for Hold Music ? 
 
(402)935-5149
 Monitoring Line? Internal / IT
 
 
(402)935-5168
 Monitoring Line Internal / IT
 
 
(402)935-5184
 Gene (or Steve) Internal / IT
 Technical Support Manager 
 
(402)935-5199
 Call Center Status Line Internal / IT
 This ext. will place the call center in Emergency or Normal state.
 
(402)935-2274
 Matthew Member Services
 Member Services Supervisor 
 
(402)935-2321
 Michelle Member Services
 Supervisor (Sat/Sun/Mon 11A~Mid) 
 
(402)935-2357
 Terry Dale Member Services
 
 
(402)935-5161
 Tim Loban Merchant Fraud & Risk
 Weekend Supervisor (Sat/Sun/Mon 11AM~Mid) 
 
(402)935-5169
 Alicia Merchant Fraud & Risk
 
 
(402)935-2074
 Tammy Galvin Quality Development
 
 
(402)935-2226
 Jenny Quality Development
 
 
(402)935-2034
 Janie Bartlett Resolution Services
 
 
(402)935-2132
 Bryant Resolution Services
 Team Leader 
 
(402)935-2241
 Lynn Vogue Resolution Services
 
 
(402)935-2251
 Mike McCormick Resolution Services
 Resolution Services Supervisor 
 
(402)935-2266
 Rich H. Resolution Services
 
 
(402)935-2353
 Lorie Kilstrom Resolution Services
 
 
(402)935-5120
 Tim Underlow Resolution Services
 Product Education Trainer for Resolution Services 
 
(402)935-5141
 Resolutions Department Line Resolution Services
Originally Posted by -RJ-
What would be nice is if PayPal and the largest registrars had better lines of communication during the dispute resolution process, so the ruling for the buyer wasn't so automatic. If a dispute occurs, the registrar can assist PayPal in establishing current ownership.

????: NamePros.com http://www.namepros.com/showthread.php?t=431810
Yep, I would agree to let GoDaddy communitcate with PayPal about my PayPal account activity if that would get my domain names back.
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Old 02-18-2008, 04:30 PM THREAD STARTER               #25 (permalink)
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Please keep hitting up paypal and let them know you want more protection when selling your domain names.
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