GoDaddy Back Orders > TDNAM Auction > GD's OFFICIAL POLICY

airwav · 05-30-2007, 02:25 PM

Recently I had some problems with GoDaddy regarding several GD back orders.
I should say rather, back orders through my Wild West reseller account, trust me it makes a huge difference!

I was told by my wild west account rep that by placing a b/o through my reseller account that the domain would not go to TDNAM -- THIS IS NOT TRUE.

I was also told by GD that back orders through my reseller account, should they go to TDNAM, get the first bid and subsequent email notifications of bid increases -THIS IS NOT TRUE.

I spent several hours this last weekend attempting to learn the GD process of domains within their registery and their policys for moving them to TDNAM for auction, even with an existing b/o. Many hours were spent listening to GD's voodoo music and listening to contradicting explations and several hours searching the net.

The reason for the "GD/TDNAM Domain Cycle" crash course was because I had 17 back orders on domains that were now listed @ TDNAM. Initially when I placed these back orders, starting on May 22nd, I searched TDNAM and did not see these domains. On May 26th I read a post here @ NP stating that these domains were up for grabs @ TDNAM.

I was given this explanition, from my wild west rep, of the TDNAM life cycle:

Quote:

Event Timeline

1. Domain Name Expires

During the next 70 days, the customer may renew or redeem the domain name.

1.1 Day 0 – 9 Billing Grace Period

Billing emails sent to registrant
Name Servers remain as they are

1.2 Day 10-24 TDNAM Auction

Billing attempted
Domain is Re-directed (parked)
Domain is entered into TDNAM for a 14 day auction

1.3 Day 25 – 40 End of Auction

Auction ends domain is removed from TDNAM.

1.3.1 If someone bids on the domain name*

They are notified they won the auction and submit payment
The bidder then waits for the Mock Redemption period before they take ownership of the name
????: NamePros.com http://www.namepros.com/domain-name-discussion/333574-godaddy-back-orders-tdnam-auction-gds.html

1.4 Day 41 - 70 Redemption/ Mock Redemption

1.4.1 If a Backorder Exists

· AND someone bids on the domain name, the bidder wins the domain name and the domain enters Mock Redemption.

· AND there are no bids for the domain name, the domain enters Mock Redemption.

1.4.2 If a Backorder Customer Calls in

· If no other bid exists, we will remove the backordered domain from TDNAM

· TDNAM Escalation Required

1.4.3 If NO Backorder Exists

· AND someone won a bid on the domain name, the domain enters Mock Redemption

1.4.4 If NO Backorder and no Bidder

· The domain enters redemption with the registry

· If there are two bidders and the first bidder does not pay for the domain name within 8 days, the domain is offered to the second bidder.

Ok, lets check out our time line-
????: NamePros.com http://www.namepros.com/showthread.php?t=333574

These domains I back ordered expired April 23rd midnight - 9 days grace period takes them to May 2nd and to TDNAM on May 3rd.

The TDNAM two week auction takes them to May 18th, when the auction closes.

So why did these domains go to auction AFTER they sould have been out of auction?

It is my opinion, that due to the back orders I placed I alerted TDNAM to the existence of these domains and they were then placed into the auction.

I received this email today from "The Office of The President" stating that the above policy is no longer their official policy, but in fact, their policy changed just this last week!
Isn't that amazing...

Quote:

Regarding the timeline of the domains in our system, the following
information should clarify this for you:

On the expiration date we attempt to renew if the auto-renew is enabled.
We attempt 2 more renewals, on the 5th and 12th day
The name is parked on day 5 to alert the customer
On day 12 if the renewal has not been processed, the name goes into a 30
day redemption period. The name can be renewed at the regular rate up
until the end of day 18.
On day 19 the renewal would also incur the $80.00 redemption fee.
On day 26 the name enters the expired domains auction where it remains
until day 36.
If there are no bids the name goes into the fire sale auction on day 37
where it remains until day 42.
On day 43:
If there is an auction winner the name is awarded to them.
If there is no auction winner, the name goes to a backorder in our
system should one exist.
If there is neither an auction winner or a backorder, the name drops to
the registry for 30 days plus deletion.
Of course, as per our legal agreements these terms are subject to change
at any time.

Your concerns regarding the amount of information pertaining to
backorders placed through reseller accounts has been submitted to our
Quality Assurance Team for review. While we cannot guarantee what might
be ultimately changed, or when this might occur, we can assure you that
many of the modifications to our systems/site/products are the direct
result of the feedback we receive from our customers.

Additionally, as a goodwill gesture for any inconveniences we have
renewed your hosting account for one year free of charge in addition to
the refunds.

Again, please accept our most sincere apologies for any incorrect or
conflicting information you may have received. We want you to know we
are addressing these matters internally as appropriate and where needed
more feedback and training will be provided.

Lessons learned-
If you have a GD reseller account, be aware that the same rules that apply towards a GD back order, do not apply to your reseller account.
Secondly, it has been stated that the best place to catch a GD registared domain is through GD back order -- Not True.

If you want a domain that is regg'd through GD, don't waste your time and money on a back order, go directly to TDNAM, because if that domain might be worth more than a back order fee GD is going to collect it.

RyuKenLi · 05-30-2007, 02:29 PM

Good post, I have one backorder at gd from last year, I will never buy one again.

Spade · 05-30-2007, 02:35 PM

An interesting read. However, I do want to point out that ALL (GD, BR, and WW) domains go to TDNAM when expired...

Now, 2-3 weeks ago there was an interesting occurance. Many domains came onto the market with 17 days on auction.... This process went on for 24-48 hours then stopped. It appears for approximately 2 Days GoDaddy opted for an extended auction period...

However, this reverted... either unintentional or intentional, something did happen this month.

Good researching and its interesting to hear what Office of the President said.

Justin

***EG.domains*** · 05-30-2007, 02:36 PM

Thanks for sharing .. interesting changes

Everyday drop catchers and backorder services just keep sharing our revenue (even before we sell the domain .. i meant buy it for resale

) , and make it harder for newbies or people with small money capitals to enter the game.

airwav · 05-30-2007, 02:40 PM

Originally Posted by domainspade

An interesting read. However, I do want to point out that ALL (GD, BR, and WW) domains go to TDNAM when expired...

I have to disagree. In the past I have picked up domains that were registared through GD and they did not make it to the auction. Granted, it is only a handful of domains, but I check TDNAM before I place a backorder.

One other point I would like to make is the fact that it was stated that even if these domains are @ TDNAM and with bids on them that GD WILL ACCEPT a backorder, if no other backorder exists.
So when there is no chance for you to catch that domain, GD will still take your

stub · 05-30-2007, 04:46 PM

A tad complicated to follow. I'll read it again. But I don't agree with some of the timelines. The Renewal Period is 12 Days. http://www.godaddy.com/gdshop/legal_...G%5FSA#renewal

Quote:

The Renewal Grace Period is currently 12 days

In practice, this is there minimum renewal period. It sometimes extends by as much as another 5 days ("but don't count on it' was the quote from my account rep).

I've let a lot of domains expire at GoDaddy. Here is my take on the timeline, which is also confirmed by their ToS.

0-12 Renewal Grace Period (can be up to 17 days)
The domain goes to TDNAM after the Renewal Grace Period ends.
+30 Redemption Grace Period
After which the domain sells to the highest bidder at TDNAM* or delete (+5 day Pending Delete)
????: NamePros.com http://www.namepros.com/showthread.php?t=333574
There are occassions when GoDaddy keep the domain if it doesn't sell. And sometimes they delete after another 30-35 days (not sure of the exact timing).

* In practice it's already sold and the buyer is just waiting the 14 days before they can receive the domain.

cache · 05-31-2007, 12:38 AM

I am confused. I thought the gd back order does not catch you anything.

stub · 05-31-2007, 04:25 AM

It won't catch you much if the domain not regged at GD/WWD/BR. It might catch you a non-GD/WWD/BR regged domain which is picked up by a domain taster and subsequently dropped (they're good at that).

movingconcierge · 05-31-2007, 04:29 AM

It sounds like you catch a headache

????: NamePros.com http://www.namepros.com/showthread.php?t=333574

My opinion is that GD is leaving less and less money on the table for the likes of the aftermarket dweller.

Originally Posted by cache

I am confused. I thought the gd back order does not catch you anything.

airwav · 05-31-2007, 07:35 AM

Originally Posted by stub

It won't catch you much if the domain not regged at GD/WWD/BR. It might catch you a non-GD/WWD/BR regged domain which is picked up by a domain taster and subsequently dropped (they're good at that).

Right, but it is a double edged sword. GD can put all of the GD/WWD/BR domains into TDNAM. So what is the point of even trying to capture GD/WWD/BR domains if they are going to auction even with a backorder on them...

AdoptableDomains · 05-31-2007, 07:34 PM

I did notice about a week ago that the waiting period to take ownership of a TDNAM win is now one weel instead of two as it was before. That should be less chance of winning an auction and then losing to a late redemption. however, the large NNN.us case this week is counter to that theory.

airwav · 05-31-2007, 07:50 PM

I received this message today -- In response to this question:

Quote:

Thank you for the explanation of your policy. However it is noted "Of
course, as per our legal agreements these terms are subject to change at any time."

Also you did not note your policy on backordering domains that are
not in expiration status.
????: NamePros.com http://www.namepros.com/showthread.php?t=333574
My understanding is that:
If a domain that is in good standing and a backorder exists on that
domain, then the domain goes into expiration, that domain does not go into
TDNAM and the backorder is honored.

Is this true? If not, what are your policies?

The GD response is:

Quote:

Thank you for your follow-up with the Office of the President.

In answer to your question, regardless of when a backorder is purchased
or at which entity, WWD or GoDaddy, the name will go through the
identical life cycle including the auctions. However if there is no
auction bid and no backorder, only then would it go into the Fire Sale
auction. A backorder would not be awarded until day 43 assuming there
was no auction winner.

So my question is, again, what is the purpose of a backorder when a domain is registared through GD/WWD/BR?

AdoptableDomains · 05-31-2007, 08:33 PM

Originally Posted by airwav

So my question is, again, what is the purpose of a backorder when a domain is registared through GD/WWD/BR?

It's only a last chance catch for someone who doesn't know that tdnam even exists. Works okay for non-GD domains, but worthless for GD.

stub · 06-01-2007, 07:33 PM

Originally Posted by airwav

Right, but it is a double edged sword. GD can put all of the GD/WWD/BR domains into TDNAM. So what is the point of even trying to capture GD/WWD/BR domains if they are going to auction even with a backorder on them...

Correct-a-mundo

????: NamePros.com http://www.namepros.com/showthread.php?t=333574

Originally Posted by AdoptableDomains

I did notice about a week ago that the waiting period to take ownership of a TDNAM win is now one weel instead of two as it was before. That should be less chance of winning an auction and then losing to a late redemption. however, the large NNN.us case this week is counter to that theory.

Aha! so that's why I recognise the domains I've been receiving from TDNAM. I only bought them a week before ')

Originally Posted by airwav

So my question is, again, what is the purpose of a backorder when a domain is registared through GD/WWD/BR?

There is no purpose.

romm · 09-19-2007, 08:52 PM

First, here's my question to support:

I'm looking for further clarification:

I've paid for a domain backorder on a domain registered at GoDaddy.
When this domain drops, and GoDaddy acquires it, will I become the new
registrant of the domain?

According to GoDaddy Customer Support, all domains registered with GoDaddy that expires will go into TDNAM. Why would I want to spend $18.99 for a backorder on a domain registered at GoDaddy that will be going into public auction? I understand that my $18.99 would automatically be placed as a first bid on the domain, but this has absolutely no value to me because anybody can place a bid on the domain.
????: NamePros.com http://www.namepros.com/showthread.php?t=333574
--------

Here is GoDaddy's response:

Thank you for contacting Online Support. I apologize for any inconvenience this may have caused you. The backorder does more then just put a bid on the domain name, if the domain goes to TDNAM there was also monitoring included in the purchase you have made. The monitoring and the backorder can be used on any domain name even third party domains. This means you can watch any domain to see when it is available to try to capture with the backorder or if any other changes are made. Since the domain that you want goes onto the bidding system and you are automatically placed as the first bid this will make a chance for you to grab the domain name. If in fact you do lose the domain to another person you will still have the credit to use for a backorder on other domains. The backorder is a great service as it in fact is not well known about with many domain buyers. If anything I believe that you have the upper hand with a backorder and apologize if you do not agree. We respect your opinion and thank you for your business.
--------

stub · 09-19-2007, 10:23 PM

I'd forgotten about this post. It makes a great read the second time around too

????: NamePros.com http://www.namepros.com/showthread.php?t=333574

This new response from GoDaddy is saying that your backorder IS placed as the 1st backorder on the domain. Previous communications to airwav were silent on that point. That silence implied that the backorder wasn't place as the 1st bid on the domain but was only activated before the fire sale.

@airwav - To answer your question

There is no point in placing a GoDaddy backorder on ANY domain. Even GD/BW/WWD registered domains which ALL go to TDNAM.

I think the GD policy needs to be clarified on whether backordered GD/BR/WWD registered domains have the backorder placed as the 1st bid on the domain or not. I've asked my account exec.

stub · 09-20-2007, 07:36 AM

Ok. My account rep said that provided you place the backorder on the domain prior to the start of the auction, $10 of your backorder will be placed as the first bit on the domain. If you placed a backorder on a domain whilst it is under auction, then provided nobody bids on the domain, your backorder will be successful before the $5 fire sale.

airwav · 09-20-2007, 08:30 AM

LOL, still makes no sense to place a bo on GD domains...

Spade · 09-20-2007, 08:46 AM

Originally Posted by airwav

LOL, still makes no sense to place a bo on GD domains...

Actually, not quite true. As stub pointed out... there is a good reason to place a BO at godaddy. Consider this, if the domain name goes to Auction at TDNAM, but you want to conceil your bid, but at the same time dont want to lose the domain name (it may not go to the fire sale, or may be held) You can place a BO durring the auction, and if no one bids on the domain, you'll win it as it expires.....

Although not always the smart move, it stands to reason that someone who wants a name, but doenst want to stimulate bidding on it (or highlight it to other domainers) could use this method.
????: NamePros.com http://www.namepros.com/showthread.php?t=333574

Other than that, a complete waste...

Justin

AdoptableDomains · 09-20-2007, 07:37 PM

Originally Posted by airwav

LOL, still makes no sense to place a bo on GD domains...

One more thing. If you place the backorder, you can then forget about it and know you will be notified of something. If you don't BO, then you could forget to watch for the tdnam listing and it slip by. Once it does to to official drop, godaddy has no better chance of getting it than the other BO services.
????: NamePros.com http://www.namepros.com/showthread.php?t=333574

I know I've meant to buy something coming up on tdnam but forgot to watch when it appeared and missed it.

stub · 09-21-2007, 10:46 PM

GoDaddy BO is very smart at picking up domains which were captured by tasters who eventually drop the domain sometime on down the road. They're very good at it

stub · 10-29-2007, 05:06 PM

Does anyone know what happens if the domain goes all the way thru the tdnam auctions and is in redemption period, then a backorder is placed. Will the backorder be successful before pending delete, or will the backorder compete with others when the domain drops?

AdoptableDomains · 10-29-2007, 07:12 PM

Originally Posted by stub

Does anyone know what happens if the domain goes all the way thru the tdnam auctions and is in redemption period, then a backorder is placed. Will the backorder be successful before pending delete, or will the backorder compete with others when the domain drops?

Tdnam auctions are the pre-backorder, pre-drop way to get it. As I understand it, once it goes to a godaddy backorder, they are competing against every other drop catcher at that point and it has already been through redemption and pending delete.

stub · 10-29-2007, 08:13 PM

I'm not sure that actually answers my question Mark. Are you saying that backordering a GoDaddy domain which has already passed thru the tdnam auctions will NOT be captured before it goes into pending delete? It seems quite silly if true. But then there are many silly things in this life.

AdoptableDomains · 10-29-2007, 08:50 PM

Originally Posted by stub

I'm not sure that actually answers my question Mark. Are you saying that backordering a GoDaddy domain which has already passed thru the tdnam auctions will NOT be captured before it goes into pending delete? It seems quite silly if true. But then there are many silly things in this life.

I believe the pending delete is now immediately after the "fire sale". I think once a domain is no longer listed on tdnam, in either the auction or fire sale, it is in pending delete and fair game to any drop catcher. I think you have a chance to get it before registrar competition only if you place the backorder before it leaves the fire sale listings. However, once on fire sale, it's actually cheaper than the backorder, so why would you then backorder?
????: NamePros.com http://www.namepros.com/showthread.php?t=333574

From the godaddy FAQ. Note the middle sentence I underlined

Quote:

Bidding on Domains You Backordered
Print This Article
Last Updated: June 27, 2007 12:41 PM

If a domain registered with us after May 2, 2005 expires, we automatically list it for auction on The Domain Name Aftermarket (TDNAM). If you placed a backorder on the domain before it expired, we applied your backorder credit to place the first bid on the domain. If there are no other bidders, you win the domain. If there are other bidders, you only win if you're the highest bidder at the time the auction ends.

If you backorder a domain that's already listed on TDNAM and there are no bids for the domain, we apply your backorder to purchase the domain.

If you win the domain, you receive the domain and a one-year renewal for the domain. We automatically move the domain to your account. However, the current registrant can reclaim the domain during the redemption grace period. If the current registrant renews the domain, we will notify you and you can apply your backorder to another domain.

05-30-2007, 02:29 PM	#2 (permalink)
RyuKenLi NamePros Regular Join Date: Dec 2004 Posts: 551	Good post, I have one backorder at gd from last year, I will never buy one again. __________________ I proudly use TheHiveDesigns for my quality site designs.

05-30-2007, 02:35 PM	#3 (permalink)
Spade NamePros Expert Join Date: Sep 2006 Location: Carlsbad, CA Posts: 7,848	An interesting read. However, I do want to point out that ALL (GD, BR, and WW) domains go to TDNAM when expired... Now, 2-3 weeks ago there was an interesting occurance. Many domains came onto the market with 17 days on auction.... This process went on for 24-48 hours then stopped. It appears for approximately 2 Days GoDaddy opted for an extended auction period... However, this reverted... either unintentional or intentional, something did happen this month. Good researching and its interesting to hear what Office of the President said. Justin __________________ Read my Blog! NameBio.com - Search The Domain Sales Index Buying LLLL.com's ending in "CA"

05-30-2007, 02:36 PM	#4 (permalink)
*EG.domains* GenericDomainMarket.com Join Date: Apr 2007 Posts: 6,801	Thanks for sharing .. interesting changes Everyday drop catchers and backorder services just keep sharing our revenue (even before we sell the domain .. i meant buy it for resale ) , and make it harder for newbies or people with small money capitals to enter the game. __________________ ► Generic & Premium Domains for sale!

05-31-2007, 12:38 AM	#7 (permalink)
cache Senior Member Join Date: Sep 2005 Location: Goblin Wars Zone & California Posts: 4,471	I am confused. I thought the gd back order does not catch you anything. __________________ LaFrance Hods Raids Trik OXSI GoblinWars IQx yPortal Idel enlo Kitu Hytu Albums eMontage Cereal Tarf MDTalks Toch TV vald hosy iBoar Glem wolk corg ypen DiTV

05-31-2007, 07:34 PM	#11 (permalink)
AdoptableDomains Senior Member Join Date: Aug 2003 Location: SW Ohio Posts: 4,015	I did notice about a week ago that the waiting period to take ownership of a TDNAM win is now one weel instead of two as it was before. That should be less chance of winning an auction and then losing to a late redemption. however, the large NNN.us case this week is counter to that theory. __________________ AdoptableDomains.com ~~~~~Finding Good Homes for Good Names~~~~~ FuelPrices.mobi - Fish.us - ManhattanNewYork.net - Salesmen.info - SoundSystems.org Dickering.com - JobPlacement.biz - LotteryTickets.ws - Deleted.cc - Names.im - MP3.hn

GoDaddy Back Orders > TDNAM Auction > GD's OFFICIAL POLICY

GD -- Update

Response from GoDaddy Customer Support on Value of Backorder and TDNAM

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05-31-2007, 04:25 AM	#8 (permalink)
stub NamePros Expert Join Date: Jan 2006 Posts: 7,313	It won't catch you much if the domain not regged at GD/WWD/BR. It might catch you a non-GD/WWD/BR regged domain which is picked up by a domain taster and subsequently dropped (they're good at that).

09-19-2007, 08:52 PM	#15 (permalink)
romm NamePros Member Join Date: Jun 2007 Posts: 30	Response from GoDaddy Customer Support on Value of Backorder and TDNAM First, here's my question to support: I'm looking for further clarification: I've paid for a domain backorder on a domain registered at GoDaddy. When this domain drops, and GoDaddy acquires it, will I become the new registrant of the domain? According to GoDaddy Customer Support, all domains registered with GoDaddy that expires will go into TDNAM. Why would I want to spend $18.99 for a backorder on a domain registered at GoDaddy that will be going into public auction? I understand that my $18.99 would automatically be placed as a first bid on the domain, but this has absolutely no value to me because anybody can place a bid on the domain. ????: NamePros.com http://www.namepros.com/showthread.php?t=333574 -------- Here is GoDaddy's response: Thank you for contacting Online Support. I apologize for any inconvenience this may have caused you. The backorder does more then just put a bid on the domain name, if the domain goes to TDNAM there was also monitoring included in the purchase you have made. The monitoring and the backorder can be used on any domain name even third party domains. This means you can watch any domain to see when it is available to try to capture with the backorder or if any other changes are made. Since the domain that you want goes onto the bidding system and you are automatically placed as the first bid this will make a chance for you to grab the domain name. If in fact you do lose the domain to another person you will still have the credit to use for a backorder on other domains. The backorder is a great service as it in fact is not well known about with many domain buyers. If anything I believe that you have the upper hand with a backorder and apologize if you do not agree. We respect your opinion and thank you for your business. -------- Last edited by romm; 09-19-2007 at 09:00 PM.

09-19-2007, 10:23 PM	#16 (permalink)
stub NamePros Expert Join Date: Jan 2006 Posts: 7,313	I'd forgotten about this post. It makes a great read the second time around too ????: NamePros.com http://www.namepros.com/showthread.php?t=333574 This new response from GoDaddy is saying that your backorder IS placed as the 1st backorder on the domain. Previous communications to airwav were silent on that point. That silence implied that the backorder wasn't place as the 1st bid on the domain but was only activated before the fire sale. @airwav - To answer your question There is no point in placing a GoDaddy backorder on ANY domain. Even GD/BW/WWD registered domains which ALL go to TDNAM. I think the GD policy needs to be clarified on whether backordered GD/BR/WWD registered domains have the backorder placed as the 1st bid on the domain or not. I've asked my account exec. Last edited by stub; 09-19-2007 at 10:38 PM.

09-20-2007, 07:36 AM	#17 (permalink)
stub NamePros Expert Join Date: Jan 2006 Posts: 7,313	Ok. My account rep said that provided you place the backorder on the domain prior to the start of the auction, $10 of your backorder will be placed as the first bit on the domain. If you placed a backorder on a domain whilst it is under auction, then provided nobody bids on the domain, your backorder will be successful before the $5 fire sale.

09-20-2007, 08:30 AM	THREAD STARTER #18 (permalink)
airwav Senior Member Join Date: Mar 2005 Location: STLBroadband.com Posts: 1,715	LOL, still makes no sense to place a bo on GD domains... __________________ Make more $$$ on your Parked Domains. Visit: SedoPro Endorsement Code

09-21-2007, 10:46 PM	#21 (permalink)
stub NamePros Expert Join Date: Jan 2006 Posts: 7,313	GoDaddy BO is very smart at picking up domains which were captured by tasters who eventually drop the domain sometime on down the road. They're very good at it

10-29-2007, 05:06 PM	#22 (permalink)
stub NamePros Expert Join Date: Jan 2006 Posts: 7,313	Does anyone know what happens if the domain goes all the way thru the tdnam auctions and is in redemption period, then a backorder is placed. Will the backorder be successful before pending delete, or will the backorder compete with others when the domain drops?

10-29-2007, 08:13 PM	#24 (permalink)
stub NamePros Expert Join Date: Jan 2006 Posts: 7,313	I'm not sure that actually answers my question Mark. Are you saying that backordering a GoDaddy domain which has already passed thru the tdnam auctions will NOT be captured before it goes into pending delete? It seems quite silly if true. But then there are many silly things in this life.

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