GoDaddy / TDNam support = WORST of all by far

dotnom · 03-01-2007, 03:55 PM

I expressed publicly in the past that i don't like GoDaddy at all.
However i'm fair with everyone and decided to try their TDNam service (not the domain registration service)

So i listed some names at TDNam.com
After a while i got an offer, i counteroffer, the user accepted and we went to the next phase

Now i didn't know what to do next, i had experience with Sedo and Escrow but not with TDNam

- I email support@TDNam on 18th-Jan-2007 15:10 asking them how i will proceed, how they will secure the name transfer ....
- No reply
- I managed to have contact with the buyer using TDNam mail system
He was reliable and friendly, he requested a transfer, i approved, the transfer completed ok
- I get an email from TDNam on 05-Feb that the transaction will be completed on 15-Feb
- I get the same email on 10-Feb
- On 15th i get an email that the transaction is complete
- I sent emails on 15th-16th-18th asking when i should check to verify the receipt of the payment
- No reply
- I get a reply on 19th Incident Number : 16662** that they will reply in 24H

- I do receive a reply within these 24H with :
"Once the buyer pays for a domain on The Domain Name Aftermarket (TDNAM), the funds are held for a full 30 days in the Transaction Assurance
period. We release the funds on the 31st day and it may take up to 5 business days for the funds to be submitted to the Pay Pal account you
entered when listing the domain. If it has been more than 36 days since you received notice of the buyer's payment, please contact disputes@tdnam.com to see if the buyer filed a dispute for non-receipt of the domain"

- I email both support and dispute on 22nd-Jan
- NO reply until 26th-Jan that i email them again (Incident ID: 17000**)

- Reply from TDNam on 27th :
"Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to
resolve your issue quickly and completely. You will be notified promptly upon resolution"

- Reply from TDNam on 28th :
"Thank you for contacting Online Support. It appears that a response to the previous incident has been sent. It appears the funds have gone
unclaimed at PayPal. Please login to your PayPal account and accept the funds"

- I reply them the same day :
"....So you either sent the money to another person or you simply messed up the whole issue
If you continue to tell me that there are unclaimed money to my paypal account then i can provide you with a screenshot of the last 60 days"

- Reply from TDNam on 01-March-2007 :
"The email address provided does not match the one currently on file with the payment transaction. The funds will be returned to us within two
weeks from Pay Pal, which will allow us to correct the error and resend the funds. We apologize for the delay this has caused"

So in short they sent the money to a wrong paypal account
I will not characterize this issue with any other comment other than the topic title but i will give you these 3 choices to select for this case :

1. You get your feet like the known Road Runner cartoon and get away from anything looks or smells GoDaddy
2. You say that it's 1 in a million case
3. You put 10 rabid feet to your pockets for luck when you do business with GoDaddy
(maybe there are other options but these 3 are the ones i can think right now)

stscac · 03-01-2007, 04:10 PM

Sorry to hear that. Sounds a bit like RF...

-Steve

Spade · 03-01-2007, 04:37 PM

Honestly, I wouldnt bother listing on TDNAM - I love buying expired names - the process is cut and dry, but acting as a third party? TDNAM is the worst.

Justin

fonzie_007 · 03-01-2007, 05:45 PM

Originally Posted by domainspade

acting as a third party? TDNAM is the worst.

Justin

I agree 100% with that statement. Dealing with 3rd parties can be darn near impossible.

VURG · 03-01-2007, 06:10 PM

I like GoDaddy & TDNAM. My experience has been positive.

Spade · 03-01-2007, 06:22 PM

Originally Posted by VURG

I like GoDaddy & TDNAM. My experience has been positive.

But have you bought or sold domains on their system that are not "Expired" domains?

Dan · 03-01-2007, 06:34 PM

Originally Posted by domainspade

But have you bought or sold domains on their system that are not "Expired" domains?

I'm going to assume if he sold any domains, they wouldn't be expired.

????: NamePros.com http://www.namepros.com/domain-name-discussion/300115-godaddy-tdnam-support-worst-all-far.html

I've never needed support on GoDaddy or TDNam, so I can't really say anything bad about them. :/

VURG · 03-01-2007, 07:46 PM

Bought expired domains.
Bought non expired domains.
Sold ~100 domains.

smashfactory · 03-01-2007, 07:50 PM

mine went ok too- bought non expired domains- i just dealt right with the seller- not thru tdnam- worked out fine for me

Spade · 03-01-2007, 07:51 PM

Alright alright.... some people are having decent experiences on TDNAM. Like I said previously, I ran into too many problems when it came to buying domains on TDNAM through sellers. I only buy expired from now on. (and I used to work for Godaddy!)

cache · 03-01-2007, 10:00 PM

bought some cheap names, it was fine.

Epic · 03-01-2007, 11:16 PM

I've used Godaddy and TDNAM (both expired and non-expired names) and everything went fine.

dotnom · 03-22-2007, 06:23 PM

UPDATE : After 23 days total silence for the transaction (not even an email and of course no money visible anywhere)

DO i have to say once again my opinion about GoMammy ?
Nope wasting my time with this company

Sent them email (again) and explained the level of professionalism they offer

stub · 03-22-2007, 07:33 PM

I don't see anything wrong with their procedures apart from being a bit slow. As you've explained it, they've done everything by their book. I think this is probably the reason for the payment hiccup, which you seem to have ignored.

Quote:

The email address provided does not match the one currently on file with the payment transaction

movingconcierge · 03-22-2007, 10:49 PM

dotnom, how many names do you have at GD? Do you have an account rep who you can pressure for performance?

Also, I would simply abandon email and move directly to hourly calls until resolution. I learned that as a collections rep. FCTA only allows 6 contacts per day, but as a consumer it is limitless. Start wasting THEIR time.

Good luck, pal. I know how frustrating poor CS can be.

cache · 03-22-2007, 11:40 PM

yes, their phone support is good.

SJM211 · 03-23-2007, 03:35 AM

The expired names autions are fine but when it comes to buying from, and selling to other users I've have had a few hassles. On many occasions the whole process has taken a lot longer than it should have with me having to send multiple emails to sellers to get them to push the domains and a few agreed sales where the buyer disappeared. In the end it's all down to the person you're buying from/selling to and there's not a whole lot TDNAM can do if the person you're dealing with decides to be awkward.
????: NamePros.com http://www.namepros.com/showthread.php?t=300115

I do think that they should introduce some kind of feedback system where you can see how many successful transactions each buyer/seller has had in the past, at least it would give people more confidence if they can see they're dealing with a reputable seller.

dotnom · 03-23-2007, 07:56 AM

Originally Posted by stub

I don't see anything wrong with their procedures apart from being a bit slow. As you've explained it, they've done everything by their book. I think this is probably the reason for the payment hiccup, which you seem to have ignored.

The issue is that the email address on GD account is the correct one and if they used it we wouldn't have any problem, so i can't imagine what "file" they do have apart from launching a big fat excus
????: NamePros.com http://www.namepros.com/showthread.php?t=300115

Also an update with their reply (yesterday), again the issue is "complex" for them to deal :

"Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution. This is your Incident ID: 18088**"

Originally Posted by movingconcierge

dotnom, how many names do you have at GD? Do you have an account rep who you can pressure for performance?
Also, I would simply abandon email and move directly to hourly calls until resolution. I learned that as a collections rep. FCTA only allows 6 contacts per day, but as a consumer it is limitless. Start wasting THEIR time.
Good luck, pal. I know how frustrating poor CS can be.

No, i don't have an account rep, i don't use GoMammy for my domain name registrations (and not intent to use it in the next 100-200 years at least)

I know what you mean about the email but i find weird the so called "good support" of GoMammy to have cramps to their fingers (for email) and not their tongue (for direct phone call)

After all they are not a plumbing company, they sell domains, if these are not used to email then ....

Thanks for the "good luck". People should have plenty when they deal with GoMammy

Zona · 03-23-2007, 09:37 AM

I purchased 10-15 unexpired name via auction at TDNAM and each transaction has been very smooth. I've worked directly with the seller each time.

03-01-2007, 03:55 PM	THREAD STARTER #1 (permalink)
dotnom Senior Member Join Date: Jun 2005 Location: ZARDEN.com Posts: 1,515	GoDaddy / TDNam support = WORST of all by far I expressed publicly in the past that i don't like GoDaddy at all. However i'm fair with everyone and decided to try their TDNam service (not the domain registration service) So i listed some names at TDNam.com After a while i got an offer, i counteroffer, the user accepted and we went to the next phase Now i didn't know what to do next, i had experience with Sedo and Escrow but not with TDNam - I email support@TDNam on 18th-Jan-2007 15:10 asking them how i will proceed, how they will secure the name transfer .... - No reply - I managed to have contact with the buyer using TDNam mail system He was reliable and friendly, he requested a transfer, i approved, the transfer completed ok - I get an email from TDNam on 05-Feb that the transaction will be completed on 15-Feb - I get the same email on 10-Feb - On 15th i get an email that the transaction is complete - I sent emails on 15th-16th-18th asking when i should check to verify the receipt of the payment - No reply - I get a reply on 19th Incident Number : 16662 that they will reply in 24H - I do receive a reply within these 24H with : "Once the buyer pays for a domain on The Domain Name Aftermarket (TDNAM), the funds are held for a full 30 days in the Transaction Assurance period. We release the funds on the 31st day and it may take up to 5 business days for the funds to be submitted to the Pay Pal account you entered when listing the domain. If it has been more than 36 days since you received notice of the buyer's payment, please contact disputes@tdnam.com to see if the buyer filed a dispute for non-receipt of the domain" - I email both support and dispute on 22nd-Jan - NO reply until 26th-Jan that i email them again (Incident ID: 17000) - Reply from TDNam on 27th : "Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution" - Reply from TDNam on 28th : "Thank you for contacting Online Support. It appears that a response to the previous incident has been sent. It appears the funds have gone unclaimed at PayPal. Please login to your PayPal account and accept the funds" - I reply them the same day : "....So you either sent the money to another person or you simply messed up the whole issue If you continue to tell me that there are unclaimed money to my paypal account then i can provide you with a screenshot of the last 60 days" - Reply from TDNam on 01-March-2007 : "The email address provided does not match the one currently on file with the payment transaction. The funds will be returned to us within two weeks from Pay Pal, which will allow us to correct the error and resend the funds. We apologize for the delay this has caused" So in short they sent the money to a wrong paypal account I will not characterize this issue with any other comment other than the topic title but i will give you these 3 choices to select for this case : 1. You get your feet like the known Road Runner cartoon and get away from anything looks or smells GoDaddy 2. You say that it's 1 in a million case 3. You put 10 rabid feet to your pockets for luck when you do business with GoDaddy (maybe there are other options but these 3 are the ones i can think right now) __________________ Active Supporter of GR.com Private Second Level Domain Registry Check their Facebook page : Facebook.GR.com Check their Twitter page : Twitter.GR.com

03-01-2007, 04:37 PM	#3 (permalink)
Spade NamePros Expert Join Date: Sep 2006 Location: Carlsbad, CA Posts: 7,848	Honestly, I wouldnt bother listing on TDNAM - I love buying expired names - the process is cut and dry, but acting as a third party? TDNAM is the worst. Justin __________________ Read my Blog! NameBio.com - Search The Domain Sales Index Buying LLLL.com's ending in "CA"

03-01-2007, 07:50 PM	#9 (permalink)
smashfactory Domain Goddess Join Date: Feb 2006 Posts: 4,084	mine went ok too- bought non expired domains- i just dealt right with the seller- not thru tdnam- worked out fine for me __________________ BOO!

03-01-2007, 07:51 PM	#10 (permalink)
Spade NamePros Expert Join Date: Sep 2006 Location: Carlsbad, CA Posts: 7,848	Alright alright.... some people are having decent experiences on TDNAM. Like I said previously, I ran into too many problems when it came to buying domains on TDNAM through sellers. I only buy expired from now on. (and I used to work for Godaddy!) __________________ Read my Blog! NameBio.com - Search The Domain Sales Index Buying LLLL.com's ending in "CA"

03-01-2007, 10:00 PM	#11 (permalink)
cache Senior Member Join Date: Sep 2005 Location: Goblin Wars Zone & California Posts: 4,471	bought some cheap names, it was fine. __________________ LaFrance Hods Raids Trik OXSI GoblinWars IQx yPortal Idel enlo Kitu Hytu Albums eMontage Cereal Tarf MDTalks Toch TV vald hosy iBoar Glem wolk corg ypen DiTV

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03-01-2007, 04:10 PM	#2 (permalink)
stscac A Wealth of Knowledge Join Date: Aug 2004 Posts: 3,803	Sorry to hear that. Sounds a bit like RF... -Steve

03-01-2007, 06:10 PM	#5 (permalink)
VURG VURG Join Date: Jun 2005 Location: Australia Posts: 2,565	I like GoDaddy & TDNAM. My experience has been positive.

03-01-2007, 07:46 PM	#8 (permalink)
VURG VURG Join Date: Jun 2005 Location: Australia Posts: 2,565	Bought expired domains. Bought non expired domains. Sold ~100 domains.

03-01-2007, 11:16 PM	#12 (permalink)
Epic Senior Member Join Date: Sep 2005 Posts: 3,767	I've used Godaddy and TDNAM (both expired and non-expired names) and everything went fine.

03-22-2007, 06:23 PM	THREAD STARTER #13 (permalink)
dotnom Senior Member Join Date: Jun 2005 Location: ZARDEN.com Posts: 1,515	UPDATE : After 23 days total silence for the transaction (not even an email and of course no money visible anywhere) DO i have to say once again my opinion about GoMammy ? Nope wasting my time with this company Sent them email (again) and explained the level of professionalism they offer __________________ Active Supporter of GR.com Private Second Level Domain Registry Check their Facebook page : Facebook.GR.com Check their Twitter page : Twitter.GR.com

03-22-2007, 10:49 PM	#15 (permalink)
movingconcierge Senior Member Join Date: Aug 2005 Posts: 2,251	dotnom, how many names do you have at GD? Do you have an account rep who you can pressure for performance? Also, I would simply abandon email and move directly to hourly calls until resolution. I learned that as a collections rep. FCTA only allows 6 contacts per day, but as a consumer it is limitless. Start wasting THEIR time. Good luck, pal. I know how frustrating poor CS can be.

03-22-2007, 11:40 PM	#16 (permalink)
cache Senior Member Join Date: Sep 2005 Location: Goblin Wars Zone & California Posts: 4,471	yes, their phone support is good. __________________ LaFrance Hods Raids Trik OXSI GoblinWars IQx yPortal Idel enlo Kitu Hytu Albums eMontage Cereal Tarf MDTalks Toch TV vald hosy iBoar Glem wolk corg ypen DiTV

03-23-2007, 03:35 AM	#17 (permalink)
SJM211 Senior Member Join Date: Feb 2006 Location: New Haven, CT Posts: 1,721 Follow @domainingin	The expired names autions are fine but when it comes to buying from, and selling to other users I've have had a few hassles. On many occasions the whole process has taken a lot longer than it should have with me having to send multiple emails to sellers to get them to push the domains and a few agreed sales where the buyer disappeared. In the end it's all down to the person you're buying from/selling to and there's not a whole lot TDNAM can do if the person you're dealing with decides to be awkward. ????: NamePros.com http://www.namepros.com/showthread.php?t=300115 I do think that they should introduce some kind of feedback system where you can see how many successful transactions each buyer/seller has had in the past, at least it would give people more confidence if they can see they're dealing with a reputable seller. __________________ gummi.com - frenzied.com Domains for sale dugi.com - haww.com nebraska.info - wyoming.info - eritrea.info - gyrate.com - badger.info - wally.info

03-23-2007, 09:37 AM	#19 (permalink)
Zona Arizona Wildcats Join Date: Apr 2006 Location: NC.US Posts: 1,355	I purchased 10-15 unexpired name via auction at TDNAM and each transaction has been very smooth. I've worked directly with the seller each time.

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