NameCheap support is good

Dr.Pepper · 05-05-2004, 12:20 PM

UPDATE: Problem solved everything is good. Namecheap is still my favorite place to reg!

Jasber · 05-05-2004, 12:29 PM

How long has it been?

They have always been reasonably quick when it came to answering my e-mails.

Darren · 05-05-2004, 12:39 PM

It took NameCheap just over 24 hours to answer the last 'help!' email I sent to them.

Also, if I ever just have an issue with my account, they just fix the problem and forget about it, so to speak. Great, that they fix the problem, but an email back to tell me what was wrong, or to say 'sorry for any inconviance' would be nice! I don't mean to be cheeky, I'm sure some of you guys know what I mean!

csmaster2005 · 05-05-2004, 01:43 PM

yes Darren, I understand what you mean, it's really annoying to have to login and figure it out

Dr.Pepper · 05-05-2004, 07:21 PM

I was hoping some rep from namecheap would see this and ask my problem but I guess not.

pelican · 05-05-2004, 10:48 PM

probably you can make a post at WebHostingTalk.com
They have a rep there but not sure whether he is active.

InteractAsia · 05-05-2004, 11:29 PM

They answered my email quick within the hour...

how long ago did you sent that email?

Darren · 05-05-2004, 11:58 PM

I think it might depend when exacty you send the email, during the time of day, because I've had support replies within the hour aswell. Thats all I seem to hear about NameCheap support; You get an email reply with the hour, or you don't get one for about 24 hours!

I am curious to know how many support guys they have over there, because by the sounds of it, it's as if there is only a few. On addon, what are the chances these few support reps have to take your issue up with somebody 'higher' than them, who could handly any possible server problems with your account?

Dr.Pepper, may I ask what your issue is about?

Matt · 05-06-2004, 11:08 AM

I've had very good support from NameCheap as others will tell you...*shrugs*

I've dropped Rick a mail

Rgds
Matt

enetwork · 05-06-2004, 11:33 AM

Hello Dr. Pepper,
Could you please send me your problem to Rick@NameCheap.com and I will check out what the problem might be. I know we go through ALL support emails every day and most should be answered within one or two hours unless they need to be escalated to our developers but even then it should never take longer than the same day. I'll be waiting for your email.

drmaximus · 05-06-2004, 11:44 AM

Unusual, because I have always received replies in under 60 minutes, even with requests for EPP codes. And they're always friendly and enthusiastic.

Matt · 05-06-2004, 11:50 AM

Thanks for the response Rick

Sure all will be sorted soon

Rgds
MAtt

eSology · 05-06-2004, 11:55 AM

I've never had one go unanswered but surely took longer than 60 minutes.

Dr.Pepper · 05-06-2004, 06:12 PM

Got the problem fixed thanks all rick and sy4 for contacting him!

Jeffrey · 05-10-2004, 08:04 PM

When asking for a support, one should be cool. No cursing words.

redhippo · 05-10-2004, 08:21 PM

it is good that everything ends well

.edu · 05-11-2004, 05:38 PM

I had 1 run in with NC to request an epp code for a transfer out. The system they have for giving you your epp code is downright dirty and unsecure. Other then that support was quick timewise. Support rocks, security doesn't.

05-05-2004, 12:20 PM	THREAD STARTER #1 (permalink)
Dr.Pepper Account Closed Join Date: Jun 2003 Location: USA Posts: 1,186	NameCheap support is good UPDATE: Problem solved everything is good. Namecheap is still my favorite place to reg! Last edited by Dr.Pepper; 05-06-2004 at 06:11 PM.

05-05-2004, 10:48 PM	#6 (permalink)
pelican NamePros Regular Join Date: Aug 2003 Location: NeonHQ.com Posts: 939	probably you can make a post at WebHostingTalk.com They have a rep there but not sure whether he is active. __________________ NeonHQ, Your Friendly and Affordable Webhosting Provider www.NeonHQ.com InfoHQ@NeonHQ.com Look at some of the domains we sell www.NeonHQ.com/domainlist.php

05-05-2004, 11:29 PM	#7 (permalink)
InteractAsia Senior Member Join Date: Nov 2003 Location: Merlion City Posts: 1,208	They answered my email quick within the hour... how long ago did you sent that email? __________________ ermm..do i need to put my sig here? Free Short URL \| Free Reseller Hosting \| Free cPanel Blog Hosting Hottest New Posters & Prints

05-06-2004, 11:08 AM	#9 (permalink)
Matt Senior Member Join Date: Jul 2003 Location: UK Posts: 3,922	I've had very good support from NameCheap as others will tell you...shrugs I've dropped Rick a mail Rgds Matt __________________ Gamerz.Biz - Possibly For Sale

05-06-2004, 11:44 AM	#11 (permalink)
drmaximus NamePros Regular Join Date: Sep 2003 Location: .CA Posts: 905	Unusual, because I have always received replies in under 60 minutes, even with requests for EPP codes. And they're always friendly and enthusiastic. __________________ English-French-Italian Translation Offered

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05-05-2004, 12:29 PM	#2 (permalink)
Jasber NamePros Member Join Date: Apr 2004 Location: Raleigh, North Carolina Posts: 38	How long has it been? They have always been reasonably quick when it came to answering my e-mails.

05-05-2004, 12:39 PM	#3 (permalink)
Darren Senior Member Join Date: Sep 2003 Location: eBay Posts: 1,990	It took NameCheap just over 24 hours to answer the last 'help!' email I sent to them. Also, if I ever just have an issue with my account, they just fix the problem and forget about it, so to speak. Great, that they fix the problem, but an email back to tell me what was wrong, or to say 'sorry for any inconviance' would be nice! I don't mean to be cheeky, I'm sure some of you guys know what I mean!

05-05-2004, 01:43 PM	#4 (permalink)
csmaster2005 Senior Member Join Date: Mar 2004 Location: U.S.A. Posts: 1,985	yes Darren, I understand what you mean, it's really annoying to have to login and figure it out

05-05-2004, 07:21 PM	THREAD STARTER #5 (permalink)
Dr.Pepper Account Closed Join Date: Jun 2003 Location: USA Posts: 1,186	I was hoping some rep from namecheap would see this and ask my problem but I guess not.

05-05-2004, 11:58 PM	#8 (permalink)
Darren Senior Member Join Date: Sep 2003 Location: eBay Posts: 1,990	I think it might depend when exacty you send the email, during the time of day, because I've had support replies within the hour aswell. Thats all I seem to hear about NameCheap support; You get an email reply with the hour, or you don't get one for about 24 hours! I am curious to know how many support guys they have over there, because by the sounds of it, it's as if there is only a few. On addon, what are the chances these few support reps have to take your issue up with somebody 'higher' than them, who could handly any possible server problems with your account? Dr.Pepper, may I ask what your issue is about?

05-06-2004, 11:33 AM	#10 (permalink)
enetwork NamePros Member Join Date: Jul 2003 Posts: 61	Hello Dr. Pepper, Could you please send me your problem to Rick@NameCheap.com and I will check out what the problem might be. I know we go through ALL support emails every day and most should be answered within one or two hours unless they need to be escalated to our developers but even then it should never take longer than the same day. I'll be waiting for your email.

05-06-2004, 11:50 AM	#12 (permalink)
Matt Senior Member Join Date: Jul 2003 Location: UK Posts: 3,922	Thanks for the response Rick Sure all will be sorted soon Rgds MAtt __________________ Gamerz.Biz - Possibly For Sale

05-06-2004, 11:55 AM	#13 (permalink)
eSology Senior Member Join Date: Dec 2003 Location: AL Posts: 1,057	I've never had one go unanswered but surely took longer than 60 minutes.

05-06-2004, 06:12 PM	THREAD STARTER #14 (permalink)
Dr.Pepper Account Closed Join Date: Jun 2003 Location: USA Posts: 1,186	Got the problem fixed thanks all rick and sy4 for contacting him!

05-10-2004, 08:21 PM	#16 (permalink)
redhippo NamePros Expert Join Date: Oct 2003 Location: ANForum Posts: 5,218	it is good that everything ends well __________________ \|www.vb-skins.com\|- Quality Premade Vbulletin skins for Your VB forum makeover \|www.Banjir.com\|-Free image hosting?[B]For Sale!\|AlphaScripts\|Money Generating Scripts FREE VB Skins

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05-10-2004, 08:04 PM	#15 (permalink)
Jeffrey Senior Member Join Date: Aug 2003 Location: Cebu Posts: 1,431	When asking for a support, one should be cool. No cursing words. __________________ Professionally Designed VECTOR ICONS! \|Search 1 gigabyte mails here! \| Personal Blog \| Soccer Blog \| Manila Blog \| Blog Directory \| JQR.org - taking offers \| Free Cebu City Photos

05-11-2004, 05:38 PM	#17 (permalink)
.edu Senior Member Join Date: Feb 2004 Location: Next to 7-11 Posts: 3,385	I had 1 run in with NC to request an epp code for a transfer out. The system they have for giving you your epp code is downright dirty and unsecure. Other then that support was quick timewise. Support rocks, security doesn't. __________________ DomainPyramid Coming Soon! Look at this! <-- :ghost: Look at this! <-- :ghost: