What is going on Godaddy?

peterstannard · 04-25-2006, 12:05 PM

I have unlocked the domain name classicscripts.com in preperation for transfer away from Godaddy.

I have initiated the transfer at my new registrar (Namecheap) and received the email (from transfer-approval.com) to confirm the transfer. I have confirmed the transfer.

A few minutes later I am sent an email from you (Godaddy) telling me the transfer request has been declined.

This has happened to me twice now with the same domain with 3 days! What is going on?

**matt_bodis** · 04-25-2006, 12:09 PM

They have 60 days internal policy. If you edit WHOIS you have to wait 60 days inorder to transfer out. Usually this is when you realize why GoDaddy is not good.

But there's a solution. Email president@godaddy.com and personally explain the situation and tell them to remove the 60 day count. They did it for me when I threatened to move hundreds of domains to other registrars after 60 days if they wouldn't turn off the 60 day policy now. And they did. They removed it for the domains I wanted it removed for.

greggish · 04-25-2006, 12:12 PM

I think your problem is that you recently made some changes in your godaddy account for the domain...

"Last Updated on: 22-Apr-06"

I think godaddy started a new policy that if you make any updates like dns changes the 60 day clock not allowing a transfer starts all over again. There's no good reason for it except that its another way for godaddy to make it hard for you to move your domain away.

peterstannard · 04-25-2006, 12:14 PM

Thanks guys. What a load of crap. Will email the pres cf.

**matt_bodis** · 04-25-2006, 12:17 PM

Yeah, her name is "Laurie".

They say it is to prevent domains being stolen. But we all know it is all for business, to keep the names with them instead of a different registrar.

Raf · 04-25-2006, 12:22 PM

Originally Posted by cfguru360

Yeah, her name is "Laurie".

They say it is to prevent domains being stolen. But we all know it is all for business, to keep the names with them instead of a different registrar.

That's true, I guess it really is for security purposes and prevention of domains being stolen but I would imagine it being a problem.
????: NamePros.com http://www.namepros.com/domain-name-discussion/190906-what-is-going-on-godaddy.html

I personally don't use GoDaddy, but this 60-day policy is something good to keep in mind.

greggish · 04-25-2006, 12:25 PM

Originally Posted by Raf

That's true, I guess it really is for security purposes and prevention of domains being stolen...

I think that's a bad guess. Thats what GD will tell you its for... but its not. Think of all the domains that you will be forced to renew with them because 60 days will take you past the expire date. Its just another sc*mbag tactic of good ol GD.

peterstannard · 04-25-2006, 12:38 PM

Well i've dropped the prez an email. I'll let you know how things go. Thanks again for your help guys.

peterstannard · 04-25-2006, 04:32 PM

Here is the exchange of emails with Godaddy. Namecheap is my registrar of choice so it appears I don't have enough domains in my account to twist their arm into lifting the limit for this domain! GD is certainly doing itself no favours and I will be avoiding them at all costs in the future.

Quote:

Hi.

I have a domain (classicscripts.com) in my account (lfcgoals) that I would like to transfer away from Godaddy to my registrar of choice. I am a very infrequent user of Godaddy and as a result was not aware of the 60 day period where by transfers away from Godaddy are not allowed after a customer has edited their whois information.

Please can you remove this restriction for the domain (classicscripts.com) so I can transfer it to another registrar.

I look forward to hearing from you.

Peter Stannard.

Quote:

Dear Mr. Stannard,

Thank you for the email.

We appreciate you bringing this to our attention. We have reviewed your account and unfortunately we are unable to meet your request to remove the 60 day hold period for the domain. The domain had changed accounts on March 17, 2006 which will also place a 60 day hold on the domain. As our Domain Transfer Agreement states any registrant information that is modified on a domain will place the 60 day hold on the domain. Please accept our apology for any inconvenience this may have caused.

If the office can assist you with further comments or concerns, let us know.

Kindest regards,

Melanie Schmitt
Office of the President
GoDaddy.com
14455 N. Hayden Rd. Suite 226
Scottsdale, AZ 85260
(480) 505-8828 Phone
(480) 275-3975 Fax

This email message and any attachments hereto is intended for use only by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.

**matt_bodis** · 04-25-2006, 04:39 PM

What can I tell you. I had somebody else, didn't have Melanie Schmitt. Politics.

peterstannard · 04-25-2006, 04:56 PM

Originally Posted by cfguru360

What can I tell you. I had somebody else, didn't have Melanie Schmitt. Politics.

Probably just I can't threaten to move all my domains away from them.

greggish · 04-25-2006, 06:07 PM

Maybe you should have mentioned that you posted about this on this forum and sent Ms. Schmitt the link. It's sad that you have to point out the bad publicity that something like this can cause to persuade some companies like GoDaddy to do the right thing and accomodate their customers. A better company would want to take care of the customer just because its the right thing to do.

peterstannard · 04-26-2006, 03:10 AM

Here are the last couple of emails.

Quote:

Hi.

Thank you for your reply however the response is certainly not the one I had been looking for.

Is it possible for you to tell me how many days of this bizarre 60 day hold period I have left before I can transfer my domain? And is it possible for me to check this data anywhere in "My Account"?

Thank you.

Peter Stannard.

Quote:

Dear Peter,
????: NamePros.com http://www.namepros.com/showthread.php?t=190906

The transfer hold on your domain is on until May 29, 2006. We understand your frustration, and we do apologize for the trouble this may have created for you. We hope this information will be helpful to you.

Please let us know if our office may assist with any additional comments or concerns.

Kindest regards,

Michelle Barnes

Office of the President
GoDaddy.com
14455 N. Hayden Rd. Suite 226
Scottsdale, AZ 85260
(480) 505-8828 Phone
(480) 275-3975 Fax

This email message and any attachments hereto is intended for use only by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.

RickM · 04-26-2006, 04:58 AM

Dont you just love GoDaddy

peterstannard · 04-26-2006, 08:33 AM

My last email.

Quote:

Hi.
????: NamePros.com http://www.namepros.com/showthread.php?t=190906

Thank you for providing the data. It appears it is not possible to get this information anywhere in the "My Account" area however.

I have created a thread on Namepros about this issue and it has received some interesting responses, none of which are good. You may wish to take a look at it and pass it onto Mr Parsons.
Link: http://www.namepros.com/domain-name-...n-godaddy.html

Thanks.

Peter Stannard.

IAmAllanShore · 04-26-2006, 01:44 PM

Originally Posted by cfguru360

They say it is to prevent domains being stolen. But we all know it is all for business, to keep the names with them instead of a different registrar.

I must admit, I'm not an apologist for GoDaddy, but I LIKE this rule. That way if something is stolen from my account, and I'm on top of it, I know I only have to deal with one registrar to get things sorted out, and I won't have to deal with inter-registrar politics to get my domain name back.
????: NamePros.com http://www.namepros.com/showthread.php?t=190906

It's happened to me at GoDaddy and another registrar (A directi reseller), and the difference in experiences getting the domains back was as different as night and day, because the domain of mine that was with GoDaddy, was still under their control, while the directi one was long gone...

-Allan

peterstannard · 04-26-2006, 04:44 PM

Onto my 3rd rep now. Hopefully Laurie can work some magic.

Quote:

Dear Mr. Stannard,

Thank you for your email.

In reviewing this issue, we find that the domain went through a change of account on 3/17/06. According to the 'Change of Registrant' legal agreement located at http://www.godaddy.com/gdshop/legal_...id=DOMAIN%5FNC
Section 1. Go Daddy's Role In This Transaction
The Current Registrant agrees to release, indemnify and hold Go Daddy harmless for any issues that arise as a result of an improper change of Registrant, whether intentionally or unintentionally initiated, whether by the Current Registrant or others acting on its behalf. The domain name may not be transferred to another registrar within 60 days of the completion of the change of Registrant transaction (the "Transfer Prohibition Period"). In the event the domain name is subject to another change of Registrant within the Transfer Prohibition Period, the 60 day Transfer Prohibition Period will begin again upon completion of the subsequent change of Registrant transaction.
On March 30, 2006 you also completely changed the registrant information.
This would restart the 60 day hold period. Therefore, the transfer away date became 5/29/06.
????: NamePros.com http://www.namepros.com/showthread.php?t=190906
All legal agreements are located at https://www.godaddy.com/gdshop/agreements.asp for your review.

We apologize for any inconvenience this may cause. Please let us know if we can help you in any other way.

Kindest regards,

Laurie Anderson
Office of the President
GoDaddy.com
14455 N. Hayden Rd. Suite 226
Scottsdale, AZ 85260
(480) 505-8828 Phone
(480) 275-3975 Fax

Quote:

Thank you for your response Laurie. I am not questioning the fact that this policy exists as it is quite clear that it does, but being a very irregular Godaddy user I was totally unaware of this "catch".

If this policy is indeed place to protect domains from being stolen, and not inorder to make it difficult for customers to transfer domains to other registrars, then I feel it would be a nice gesture to waive this hold period for this domain.

I look forward to hearing from you.

Peter Stannard.

**matt_bodis** · 04-26-2006, 04:55 PM

They are sure giving you a hard time. Just threaten them to leave the registrar with all your names and that should do it. Show some attitude. Don't be nice to those skanky reps.

greggish · 04-26-2006, 08:03 PM

Originally Posted by cfguru360

They are sure giving you a hard time. Just threaten them to leave the registrar with all your names and that should do it. Show some attitude. Don't be nice to those skanky reps.

I think he said he doesn't have any other domains currently with GoDaddy.

Falian · 04-26-2006, 08:09 PM

Originally Posted by cfguru360

They are sure giving you a hard time. Just threaten them to leave the registrar with all your names and that should do it. Show some attitude. Don't be nice to those skanky reps.

ROFL! you crack me up dude.

Lux · 04-26-2006, 08:15 PM

I've been using GoDaddy for over a year, I think its time for something new

peterstannard · 04-27-2006, 02:58 AM

Originally Posted by greggish

I think he said he doesn't have any other domains currently with GoDaddy.

Got 8 domains in my account most of which will be dropping if I can't sell mind.

Quote:

Dear Peter,

We appreciate your information, but we will not be able to remove the transfer hold on the domain. We do apologize for the trouble and inconvenience this may have created for you.
Please let us know if our office may assist with any additional comments or concerns.

Kindest regards,

Michelle Barnes
Office of the President
GoDaddy.com
14455 N. Hayden Rd. Suite 226
Scottsdale, AZ 85260
(480) 505-8828 Phone
(480) 275-3975 Fax

Quote:

Can I thank you and all the other reps for their correspondence regarding this issue. However due to the way this issue has been dealt with I will never be using Godaddy ever again and nor will I be recommending Godaddy, in fact the opposite I will make it my mission to warn people away from Godaddy. And to think I was considering moving my other 40 domains to Godaddy a week ago too, looks like the No. 1 registrar has lost a potentially good customer.
????: NamePros.com http://www.namepros.com/showthread.php?t=190906

Very disappointing.

Mr Stannard.

kev · 04-27-2006, 03:05 AM

lol i like that last email

"Very Disappointing" sums it up.

**Dave Zan** · 04-27-2006, 05:27 PM

Complain to ICANN.

peterstannard · 04-28-2006, 01:52 AM

Originally Posted by Dave Zan

Complain to ICANN.

Not worth it. Just gonna wait the month thats left, transfer it and never look back!

Just to let people know GD never replied after my last email.

04-25-2006, 12:05 PM	THREAD STARTER #1 (permalink)
peterstannard Account Closed Join Date: Dec 2004 Posts: 618	What is going on Godaddy? I have unlocked the domain name classicscripts.com in preperation for transfer away from Godaddy. I have initiated the transfer at my new registrar (Namecheap) and received the email (from transfer-approval.com) to confirm the transfer. I have confirmed the transfer. A few minutes later I am sent an email from you (Godaddy) telling me the transfer request has been declined. This has happened to me twice now with the same domain with 3 days! What is going on?

04-26-2006, 04:58 AM	#14 (permalink)
RickM Senior Member Join Date: Sep 2005 Location: Herts, UK Posts: 3,796	Dont you just love GoDaddy __________________ RickM Web Design Forums - Over 22,000 Web Designers & Programmers just like you! WSDReg - Affordable Domain Registration. Serving NP members since 2006!

04-27-2006, 03:05 AM	#23 (permalink)
kev KevinMacpherson.co.uk Join Date: Feb 2006 Location: Dundee, Scotland Posts: 3,915	lol i like that last email "Very Disappointing" sums it up. __________________ ★ World's Largest One Letter Domain Portfolio for sale ★

04-27-2006, 05:27 PM	#24 (permalink)
Dave Zan Electrifying Guy Join Date: Sep 2003 Posts: 4,749 Follow @DaveZan	Complain to ICANN. __________________ *Vidi, Vici, Veni!* Follow My Tweets \| Check My Blog

04-25-2006, 12:09 PM	#2 (permalink)
matt_bodis Bodis.com Join Date: May 2005 Posts: 2,591	They have 60 days internal policy. If you edit WHOIS you have to wait 60 days inorder to transfer out. Usually this is when you realize why GoDaddy is not good. But there's a solution. Email president@godaddy.com and personally explain the situation and tell them to remove the 60 day count. They did it for me when I threatened to move hundreds of domains to other registrars after 60 days if they wouldn't turn off the 60 day policy now. And they did. They removed it for the domains I wanted it removed for.

04-25-2006, 12:12 PM	#3 (permalink)
greggish NamePros Regular Join Date: Jul 2005 Location: New York, USA Posts: 596	I think your problem is that you recently made some changes in your godaddy account for the domain... "Last Updated on: 22-Apr-06" I think godaddy started a new policy that if you make any updates like dns changes the 60 day clock not allowing a transfer starts all over again. There's no good reason for it except that its another way for godaddy to make it hard for you to move your domain away.

04-25-2006, 12:14 PM	THREAD STARTER #4 (permalink)
peterstannard Account Closed Join Date: Dec 2004 Posts: 618	Thanks guys. What a load of crap. Will email the pres cf.

04-25-2006, 12:17 PM	#5 (permalink)
matt_bodis Bodis.com Join Date: May 2005 Posts: 2,591	Yeah, her name is "Laurie". They say it is to prevent domains being stolen. But we all know it is all for business, to keep the names with them instead of a different registrar.

04-25-2006, 12:38 PM	THREAD STARTER #8 (permalink)
peterstannard Account Closed Join Date: Dec 2004 Posts: 618	Well i've dropped the prez an email. I'll let you know how things go. Thanks again for your help guys.

04-25-2006, 04:39 PM	#10 (permalink)
matt_bodis Bodis.com Join Date: May 2005 Posts: 2,591	What can I tell you. I had somebody else, didn't have Melanie Schmitt. Politics.

04-25-2006, 06:07 PM	#12 (permalink)
greggish NamePros Regular Join Date: Jul 2005 Location: New York, USA Posts: 596	Maybe you should have mentioned that you posted about this on this forum and sent Ms. Schmitt the link. It's sad that you have to point out the bad publicity that something like this can cause to persuade some companies like GoDaddy to do the right thing and accomodate their customers. A better company would want to take care of the customer just because its the right thing to do.

04-26-2006, 04:55 PM	#18 (permalink)
matt_bodis Bodis.com Join Date: May 2005 Posts: 2,591	They are sure giving you a hard time. Just threaten them to leave the registrar with all your names and that should do it. Show some attitude. Don't be nice to those skanky reps.

04-26-2006, 08:15 PM	#21 (permalink)
Lux Account Closed Join Date: Aug 2005 Location: Warsaw Posts: 203	I've been using GoDaddy for over a year, I think its time for something new

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