1and1.com seriously has the worst customer service...

jehnidiah · 10-19-2005, 11:09 AM

I don't even feel like writing any more right now. I'm gonna have an effin heart attack before I'm finished dealing with their billing department. I just had to write this somewhere, guys, sorry if it wasted your time. *sigh*

Virgil · 10-19-2005, 11:17 AM

Good luck; I hope you're able to relax and your problem solved ASAP.

-Ray- · 10-19-2005, 11:45 AM

wow.. theres like 100 of these 1and1 posts a day....

laf and take a break

deet · 10-19-2005, 11:48 AM

have you tried Godaddy?

SimpleMan · 10-19-2005, 11:50 AM

Given their overall size and what I've heard about them from the hosting end of things this doesn't suprise me. Personally, I'm not too keen on hosts that get into the domain business and vice versa.

MBennett · 10-19-2005, 11:56 AM

Ahh another 1and1 post, it looks as if they have gotten a little to big for there boots and cant seem to manage.

Sorry to hear of your bad expierance. Hope you get everything sorted out.

Ben

floatingworld · 10-19-2005, 12:29 PM

whatever it takes everybody is advised pull everything out of 1+1. There is only trouble trouble trouble.
I have just 1 more name to go............

jehnidiah · 10-19-2005, 12:59 PM

Yeh, I use like a million other registrars for most of my domains, but these guys are just idiots and are trying to charge me multi-hundreds of dollars for domains I explicity said not to renew. This is the second time it's happened, which is so annoying, considering this time I followed their directions and faxed a paper in, emailed them, called them, etc.

Seriously, folks: I'd *really* recommend against using this registrar.

sdsinc · 10-19-2005, 01:14 PM

Hold on, there is a life after 1&1...

Isis · 10-19-2005, 01:40 PM

ok, this is startig to freak me out....
how do i cancel auto renew for 1and1? their console is so freaking slow that it's impossible to find...

also, just a thought....do they allow pushing domains? couldn't some one open a fake account and push the domains so that they aren't in theeir name/card anymore

combs84 · 10-19-2005, 01:45 PM

This is definately true. Takes a good week for them to email you back, and usually they don't correct the problem. When you call them, nobody can speak english and knows wtf you're trying to say, nor can you understand them.

Its been like that everytime i've had a problem.

Shorty · 10-19-2005, 01:49 PM

What is going on with 1and1.com lately? These complaints are coming twice daily now. I think their low prices have attracted far too many customers than they can handle, to be honest. jehnidiah, welcome to the growing club of people who have experienced the worst of 1and1.

jehnidiah · 10-19-2005, 02:15 PM

Isis: To cancel the auto-renew, you have to go to cancel.1and1.com within a month and a half before the domains are set to renew, fill out the form, print it out, and sign and fax it into their office. Then HOPEFULLY after they send you the acknowledgement they won't re-register them anyway. That's what happened this time: they said they wouldn't re-register, I followed the rules, but they did it anyway and charged my account.

Also, about pushing domains, there's not much use in doing that, because to push a domain at 1and1.com costs 5.99 (even if it's not being re-registered.. a "service fee" they said), so you'd be basically paying for it again. If you want to push anywhere, push it OUTSIDE of 1and1.com (which is also an annoying process, unless they've changed over the past year).

SimpleMan · 10-19-2005, 07:14 PM

Quote:

I think their low prices have attracted far too many customers than they can handle, to be honest.

Bingo.
????: NamePros.com http://www.namepros.com/domain-name-discussion/133163-1and1-com-seriously-has-worst-customer.html

That's why I was one of the few happy to see them offer the free hosting for a year scheme back when they expanded into the American market. They've bit off more than they can chew in this case, I believe.

Momo · 10-19-2005, 08:34 PM

This is one more proof that we should not be fooled by low prices

floatingworld · 10-20-2005, 10:07 AM

low prices are not, their business ethics are disgusting.

alex_d · 10-20-2005, 11:37 AM

I am at this moment moving all my domains out of 1and1. Benn using their UK servies for about 3 years now, and the support and help I get is rubbish.

Even when I have moved names from them over to my Godaddy account, I still get billed. I even go and cancel the names before moving them and I still get billed for names that are no longer with them. And the amount of BS I have to go through to get refunded is a joke.

AVOID THEM AT ALL COSTS !!! - They are just not worth the hassle.

Alex

floatingworld · 10-20-2005, 12:05 PM

if you log into your 1+1 account and the names are still listing then the buggers will bill you.
you need to have the domain name removed from your user area.
NPers are warned that the whole process takes a long long time and should not wait to near name expiry to begin the process of cancellation or transfer without incurring additional 1+1 fees.

dgridley · 10-20-2005, 12:43 PM

I just got an email from Billing today apologizing and promising a refund.. apparently they don't know they are billing me and I never paid! Absolutely horrendous support!

PolurNET · 10-20-2005, 12:46 PM

Just wondering, what kind of domain company renews domains for customers and then charges them after?? If the customer doesn't pay, it should be implied he/she doesn't want to renew it, especially if you sent them emails regarding it... seems their policy is to be oblivious to the customer's cancellation and instead renew then charge after, as if the customer really wanted the domain!

Don't really get why they're doing that?

dgridley · 10-20-2005, 12:49 PM

Has to be a deliberate ploy IMO... frustrate the customer hoping he'll give up and pay...

Originally Posted by PolurNET

Don't really get why they're doing that?

PolurNET · 10-20-2005, 12:53 PM

Are they just making it up that they renewed it when they didn't? Let's say the customer does win a legal battle, they'll end up with hefty bills.

Besides, isn't there a BBB (Better Business Bureau) organization where you can dispute flawed company policies in UK or US? Maybe you guys should try there and see what action can be taken.

jehnidiah · 10-20-2005, 12:54 PM

Well it's not gonna work with me (thinking I'll get frustrated and just pay).

Also, as for the BBB, that company has no power to do anything. It's only a resource for people. They can ask and say things to companies, but they're not a government entity, so can't really do a whole lot.
????: NamePros.com http://www.namepros.com/showthread.php?t=133163

I'll just issue chargebacks to my credit card that they've charged, and go from there. They told me on the phone that if I issue a chargeback, they'll refer me to a collection agency, and "get the money one way or the other, you choose." Of course, I'm not gonna pay the collection agency, either, and they don't have enough real information on me to put this on my credit score, I don't believe. And if they do, a lawsuit will ensue, I promise you that.

Isis · 10-20-2005, 12:55 PM

it's borderline fraudulent....

a registrar has NO right renewing a domain for you, it's the owner's responsibility to renew a domain PERIOD!

I forsee many complaints lodged against 1and1 in the months/weeks to come.

this is also not fair to those that want to pick up a name that the owner decides to let drop. imagine waiting for a name to drop, only to find that the registrar is forcing the owner to keep the name

dgridley · 10-20-2005, 12:59 PM

The domains auto-renew by default and there's no toggle to shut it off.. that in itself seems highly suspicious to me.

As for complaints, people have been complaining about them forever.. which is one reason I let my card on file with them lapse.

Better Business Bureau does no good.. it's a clearing house for complaints but they take no action, just list complaints.

Originally Posted by Isis

it's borderline fraudulent....

a registrar has NO right renewing a domain for you, it's the owner's responsibility to renew a domain PERIOD!

I forsee many complaints lodged against 1and1 in the months/weeks to come.

this is also not fair to those that want to pick up a name that the owner decides to let drop. imagine waiting for a name to drop, only to find that the registrar is forcing the owner to keep the name

10-19-2005, 11:09 AM	THREAD STARTER #1 (permalink)
jehnidiah NamePros Regular Join Date: Aug 2004 Posts: 962	1and1.com seriously has the worst customer service... I don't even feel like writing any more right now. I'm gonna have an effin heart attack before I'm finished dealing with their billing department. I just had to write this somewhere, guys, sorry if it wasted your time. sigh

10-19-2005, 11:45 AM	#3 (permalink)
-Ray- Senior Member Join Date: Jun 2005 Location: Pennsylvania Posts: 1,837	wow.. theres like 100 of these 1and1 posts a day.... laf and take a break __________________ Poker News, articles, discussion LIKE THIS Its an iPod, a phone, and an internet communications device.

10-19-2005, 11:48 AM	#4 (permalink)
deet Senior Member Join Date: Mar 2005 Posts: 2,927	have you tried Godaddy? __________________ ----------------

10-19-2005, 11:56 AM	#6 (permalink)
MBennett NamePros Regular Join Date: Aug 2005 Location: United Kindom, North West Posts: 616	Ahh another 1and1 post, it looks as if they have gotten a little to big for there boots and cant seem to manage. Sorry to hear of your bad expierance. Hope you get everything sorted out. Ben __________________ ► Arbers Hosting - Number #1 In Customer Satisfaction ► 24/7 Premiere Support \| 1GBPS Connection \| Offshore Available \| Site Builders ► Shared, Reseller, VPS, And Dedicated

10-19-2005, 01:14 PM	#9 (permalink)
sdsinc Domains my Dominion Join Date: Aug 2005 Location: Web 1.0 Posts: 9,532	Hold on, there is a life after 1&1... __________________ NameNewsletter.com - free lists of available domain names ZoneFiles.net (beta) - ccTLD and gTLD droplists

10-19-2005, 11:17 AM	#2 (permalink)
Virgil NamePros Regular Join Date: May 2004 Posts: 958	Good luck; I hope you're able to relax and your problem solved ASAP.

10-19-2005, 11:50 AM	#5 (permalink)
SimpleMan NamePros Expert Join Date: Oct 2004 Location: South Carolina Posts: 5,050	Given their overall size and what I've heard about them from the hosting end of things this doesn't suprise me. Personally, I'm not too keen on hosts that get into the domain business and vice versa.

10-19-2005, 12:29 PM	#7 (permalink)
floatingworld dawnofthefloatingworld Join Date: Feb 2005 Location: nightlesscity Posts: 3,413	whatever it takes everybody is advised pull everything out of 1+1. There is only trouble trouble trouble. I have just 1 more name to go............

10-19-2005, 12:59 PM	THREAD STARTER #8 (permalink)
jehnidiah NamePros Regular Join Date: Aug 2004 Posts: 962	Yeh, I use like a million other registrars for most of my domains, but these guys are just idiots and are trying to charge me multi-hundreds of dollars for domains I explicity said not to renew. This is the second time it's happened, which is so annoying, considering this time I followed their directions and faxed a paper in, emailed them, called them, etc. Seriously, folks: I'd really recommend against using this registrar.

10-19-2005, 01:40 PM	#10 (permalink)
Isis Think for yourself Join Date: Sep 2004 Location: Az Posts: 1,062	ok, this is startig to freak me out.... how do i cancel auto renew for 1and1? their console is so freaking slow that it's impossible to find... also, just a thought....do they allow pushing domains? couldn't some one open a fake account and push the domains so that they aren't in theeir name/card anymore

10-19-2005, 01:45 PM	#11 (permalink)
combs84 NamePros Regular Join Date: Jun 2005 Location: Michigan Posts: 613	This is definately true. Takes a good week for them to email you back, and usually they don't correct the problem. When you call them, nobody can speak english and knows wtf you're trying to say, nor can you understand them. Its been like that everytime i've had a problem.

10-19-2005, 01:49 PM	#12 (permalink)
Shorty Senior Member Join Date: Sep 2005 Location: England Posts: 1,034	What is going on with 1and1.com lately? These complaints are coming twice daily now. I think their low prices have attracted far too many customers than they can handle, to be honest. jehnidiah, welcome to the growing club of people who have experienced the worst of 1and1.

10-19-2005, 02:15 PM	THREAD STARTER #13 (permalink)
jehnidiah NamePros Regular Join Date: Aug 2004 Posts: 962	Isis: To cancel the auto-renew, you have to go to cancel.1and1.com within a month and a half before the domains are set to renew, fill out the form, print it out, and sign and fax it into their office. Then HOPEFULLY after they send you the acknowledgement they won't re-register them anyway. That's what happened this time: they said they wouldn't re-register, I followed the rules, but they did it anyway and charged my account. Also, about pushing domains, there's not much use in doing that, because to push a domain at 1and1.com costs 5.99 (even if it's not being re-registered.. a "service fee" they said), so you'd be basically paying for it again. If you want to push anywhere, push it OUTSIDE of 1and1.com (which is also an annoying process, unless they've changed over the past year).

10-19-2005, 08:34 PM	#15 (permalink)
Momo Senior Member Join Date: Sep 2005 Posts: 2,299	This is one more proof that we should not be fooled by low prices

10-20-2005, 10:07 AM	#16 (permalink)
floatingworld dawnofthefloatingworld Join Date: Feb 2005 Location: nightlesscity Posts: 3,413	low prices are not, their business ethics are disgusting.

10-20-2005, 11:37 AM	#17 (permalink)
alex_d NamePros Regular Join Date: May 2005 Posts: 903	I am at this moment moving all my domains out of 1and1. Benn using their UK servies for about 3 years now, and the support and help I get is rubbish. Even when I have moved names from them over to my Godaddy account, I still get billed. I even go and cancel the names before moving them and I still get billed for names that are no longer with them. And the amount of BS I have to go through to get refunded is a joke. AVOID THEM AT ALL COSTS !!! - They are just not worth the hassle. Alex __________________ Page Rank is dead - It's the SERPs that count. What's your Serp Rank ? Παιχνιδια OnlineTravel.tv \| OnlineHotels.tv \| OnlineCasinos.tv

10-20-2005, 12:05 PM	#18 (permalink)
floatingworld dawnofthefloatingworld Join Date: Feb 2005 Location: nightlesscity Posts: 3,413	if you log into your 1+1 account and the names are still listing then the buggers will bill you. you need to have the domain name removed from your user area. NPers are warned that the whole process takes a long long time and should not wait to near name expiry to begin the process of cancellation or transfer without incurring additional 1+1 fees.

10-20-2005, 12:43 PM	#19 (permalink)
dgridley NamePros Legend Join Date: Jul 2004 Location: SW Missouri Posts: 18,317 Follow @davew3b	I just got an email from Billing today apologizing and promising a refund.. apparently they don't know they are billing me and I never paid! Absolutely horrendous support! __________________ davew3b tumblr blog \| davew3b posterous blog

10-20-2005, 12:46 PM	#20 (permalink)
PolurNET Senior Member Join Date: Jul 2004 Location: I ♥ Business Law Posts: 3,082	Just wondering, what kind of domain company renews domains for customers and then charges them after?? If the customer doesn't pay, it should be implied he/she doesn't want to renew it, especially if you sent them emails regarding it... seems their policy is to be oblivious to the customer's cancellation and instead renew then charge after, as if the customer really wanted the domain! Don't really get why they're doing that?

10-20-2005, 12:53 PM	#22 (permalink)
PolurNET Senior Member Join Date: Jul 2004 Location: I ♥ Business Law Posts: 3,082	Are they just making it up that they renewed it when they didn't? Let's say the customer does win a legal battle, they'll end up with hefty bills. Besides, isn't there a BBB (Better Business Bureau) organization where you can dispute flawed company policies in UK or US? Maybe you guys should try there and see what action can be taken.

10-20-2005, 12:54 PM	THREAD STARTER #23 (permalink)
jehnidiah NamePros Regular Join Date: Aug 2004 Posts: 962	Well it's not gonna work with me (thinking I'll get frustrated and just pay). Also, as for the BBB, that company has no power to do anything. It's only a resource for people. They can ask and say things to companies, but they're not a government entity, so can't really do a whole lot. ????: NamePros.com http://www.namepros.com/showthread.php?t=133163 I'll just issue chargebacks to my credit card that they've charged, and go from there. They told me on the phone that if I issue a chargeback, they'll refer me to a collection agency, and "get the money one way or the other, you choose." Of course, I'm not gonna pay the collection agency, either, and they don't have enough real information on me to put this on my credit score, I don't believe. And if they do, a lawsuit will ensue, I promise you that. Last edited by jehnidiah; 10-20-2005 at 12:57 PM.

10-20-2005, 12:55 PM	#24 (permalink)
Isis Think for yourself Join Date: Sep 2004 Location: Az Posts: 1,062	it's borderline fraudulent.... a registrar has NO right renewing a domain for you, it's the owner's responsibility to renew a domain PERIOD! I forsee many complaints lodged against 1and1 in the months/weeks to come. this is also not fair to those that want to pick up a name that the owner decides to let drop. imagine waiting for a name to drop, only to find that the registrar is forcing the owner to keep the name

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