Bad experience, now problems solved (see reply down there)

tony12 · 07-30-2005, 01:24 AM

I had a TERRIBLE experience with this company. I bought two domains from them and paid them using my card. They sent me confirmation letters that i paid both domains and that these domains are registered to my name. After a day my account on their site registerfly.com was suspended. I was outraged because my business is suffering because of that. I sent them 9 letters and got NO REPLY from them. I sent some letters to their support and risk group and still got nothing. In fact I was robbed. I am from Europe and i even called them on the phone. Nobody answered me for a few minutes and i paid this "conversation" few bucks. I had to listen their commercials on the phone like "this call is very important to us". CAN ANYONE GIVE ME ADVICE WHAT TO DO. I know this money they robbed me is not very big but I would like to sue them. Can I withdraw my payment to them with my credit card company? I am outraged with them!!!! OUTRAGED!!!!!!!!!!!!

3GN Media · 07-30-2005, 01:37 AM

Wow, sorry to hear that =\

JMJ · 07-30-2005, 01:55 AM

Let's evaluate here. New user, crying about a registry stealing their money. I guess I should add registerfly has "given" me domains for their mistakes. So needless to say, I'm skeptical. Mabey a credit card you weren't suppose to be using? Or is $20 really going to bring you to financial ruins?? If so mabey you shouldn't have bought those names and put some food on the table?

mole · 07-30-2005, 02:45 AM

Originally Posted by tony12

IAfter a day my account on their site registerfly.com was suspended. I was outraged because my business is suffering because of that.

Why were you suspended? Normally a company will do such things if they suspect fraud. But with Regfly, anything goes.

hanz · 07-30-2005, 03:08 AM

Well, I guess you geve them wrong information or something like that. RegisterFly is big company, so they do not need to steal your $20

Zeeble · 07-30-2005, 03:14 AM

Originally Posted by hanz

Well, I guess you geve them wrong information or something like that. RegisterFly is big company, so they do not need to steal your $20

Doesn't stop them. I have had bad experiences in the past, apart from that, their support team is S**T! I never get a response to their questions, they don't even answer the phone.

majinbuu1023 · 07-30-2005, 03:20 AM

PM the guy on namepros, I think his username is regfly .. he will probably be able to fix it up.. hope that helps.. I hate that feeling.. it sucks

Thanks
Dylan

regfly · 07-30-2005, 06:53 AM

tony12

It sounds like your company was restricted by our risk dept. This can happen if something appears suspicious on your order. There is an enormous amount of credit card related fraud so we review each order that comes in very carefully. We have a dedicated risk management dept that could assist you. If you PM me your user information I can look into this for you.

As for allegations of robbing this is certainly not true, we have built a substantial business of over 700,000 customers nearly 1.2 million names under management not by robbing clients. Please provide the information and I will have someone look into it.

Paul

dweeb · 07-30-2005, 07:46 AM

So i guess paul can help u. there must be some logical reason for your suspension.

Zeeble · 07-30-2005, 08:40 AM

Originally Posted by regfly

tony12

It sounds like your company was restricted by our risk dept. This can happen if something appears suspicious on your order. There is an enormous amount of credit card related fraud so we review each order that comes in very carefully. We have a dedicated risk management dept that could assist you. If you PM me your user information I can look into this for you.

As for allegations of robbing this is certainly not true, we have built a substantial business of over 700,000 customers nearly 1.2 million names under management not by robbing clients. Please provide the information and I will have someone look into it.
????: NamePros.com http://www.namepros.com/domain-name-discussion/111134-terrible-registerfly-experience.html

Paul

I would just like to say, that recently I submitted a support ticket, I got a 5 word answer, which was of no help. I then asked again, and I got another 5 word answer which was clearly taking the piss. The "support" staff don't know anything about the site. Is it based in India by any chance?

I then tried phoning them, no answer for a good 10-15 mins by which time I gave up because its not free to call from the UK.

I will try to stick to NameCheap.

regfly · 07-30-2005, 08:48 AM

Zeeble

I have PM'd you for more information so I can validate your support ticket claim. A 10 minute hold time can occur during peak call times although in most cases it is much quicker.

deet · 07-30-2005, 10:07 AM

sorry to here about your experience

tolkein · 07-30-2005, 07:09 PM

Sorry to hear that, I've been a loyal RF customer an 65 domains with them - never had any problems before.

edits · 07-30-2005, 07:32 PM

only problems i ever had was a ridiculously slow server some 2 years ago which made it a hassle to sell and transfer names...but im sure they must've fixed that by now.

tony12 · 08-01-2005, 01:27 PM

As of yesterday regfly support opened my account. Thanks God. After lot of e-mailing. If the Regfly guy helped I want to thank him.
The problem was that I was shocked when I saw that the account was suspended. Somebody mentioned that maybe the suspension was due to credit card check out, but it is not possible because of three reasons:
1. on the same day I bought some domains at some other company and everything went on smoothly, i got my domains the same day without "account suspended message", i paid everything with the same credit card
????: NamePros.com http://www.namepros.com/showthread.php?t=111134
2. I immediatelly tried to contact support but got no answer, even called them on phone from Europe, no reply
3. I was not told where is the problem

I wrote this just to clarify everything
My intention was not to say "this firm is not good go to the other one", NO! My intention was to solve a problem and share my experience with others. That is the aim of this forum, I suppose.

And I am staying with regfly, I am not moving my domains cause I consider this was theirs unintentional error. Hope they won't prove it otherwise.

TWM · 08-01-2005, 01:32 PM

Would probably help if you use a credit card with your name on it, not your mom or dads. Just a word of advice

.

tolkein · 08-01-2005, 05:53 PM

Good for you. RF's a great registrar with lots of free, useful tools and doesn't try to sell stuff to you at every step like GD.

martialtiger · 09-16-2005, 07:01 PM

I have just had probably the worst customer service experience with any company small or large. I've been hung up on twice by Carl at registerfly who claims to be the only person working there on Friday, Saturday and Sunday. How can company as large as Registerfly have 1 person handling all customer service issues. Not one of my questions was answer and his lacsidaisy approach was really infuriating. I cannot believe that a company would allow this type of handling with their customers. I wish I would have researched them before even registering a domain let alone 5 last night which started this whole problem. For some reason my account was suspended. Do they have a clue what's going on over there?
????: NamePros.com http://www.namepros.com/showthread.php?t=111134

http://www.trenton.bbb.org/nis/newse...21000010002016

Wish I saw this ahead of time. I am seriously at awe that they would allow this to be their "Customer Service" department. There was absolutely no service provided and the guy was utterly rude. I've sent an email about my account and never heard back. Now I'm worried that the 5 domains and my account will be deleted because I can't get a hold of anyone in their risk department. I will definitely stay away from them in the future. So should you!

I PM'ed Regfly based on the other threads I saw and hope that he'll come through. If not I'll have to move on to another registrar. Sad really since this was my first time experience with them and their customer disservice.

regfly · 09-16-2005, 07:14 PM

I have sent you a PM to assist you further. We employ well over 100 people in customer service worldwide, however risk management related issues which this seems to be is handled during normal business hours(m-f, 9-5 EST) which our customer service agents did advise. There is a fair amount of fraudulent purchase attempts we see daily so we are very dilegent in verifying all orders.

Please reply to my PM

martialtiger · 09-16-2005, 07:21 PM

Paul, you seem like a much more qualified guy than Carl. I understand now that the dept is closed but nothing in my original email said that I would need to call before I left work to go home. I checked the site for the number and saw that it was 24/7 so I assumed I'd be able to get this fixed as soon as I got home. Anyway, I'm not going to make any more comments about Registerfly.com until my problem is resolved and I feel a little better that you are stepping up to the plate for the company. Thanks man!

Okay. Paul is seriously the man there! They cannot afford to lose someone like you. You can help keep their image tolerable for those who have to first experience a Carl. Thanks again and I wish you well. I will apologize about my hasty review of the company (as it is not something I normally would do but given the interaction I had with Carl I needed to). I'm hoping I can continue to keep a relationship with Registerfly.com.

worldstar · 09-16-2005, 08:41 PM

I have once sent them an email asking about domain parking question, no reply!

Iravan · 09-16-2005, 08:48 PM

Quote:

The "support" staff don't know anything about the site. Is it based in India by any chance?

Woah! - Wait A second... wtf do you mean by is it based in India... That comment is plainly racially discrimatory...

Zeeble · 09-17-2005, 03:31 AM

Originally Posted by Iravan

Woah! - Wait A second... wtf do you mean by is it based in India... That comment is plainly racially discrimatory...

I'm most certainly is not! MOST large companies outsource to Indea for support, where people don't speak good English and the customers end up suffering.
????: NamePros.com http://www.namepros.com/showthread.php?t=111134

Take AOL as an example. The people who you speak to are from India, and don't speak good English at all.

Apart from that, its mostly call centres which don't even have ONE SINGLE direct employee of the company for whom they are providing support!

That is what I mean!

Please don't call me racist.

monRa · 09-17-2005, 03:40 AM

Quote:

Please don't call me racist.

youa re not thta's true, companies do this to earn cash, people in such lands earn less from usa citizens or european

Iravan · 09-17-2005, 06:08 AM

Quote:

It most certainly is not! MOST large companies outsource to Indea for support, where people don't speak good English and the customers end up suffering.

Hmm, Well with out actually going to India you would not know the level of english spoken... if you make a point that is loosed ended you should explain your point cuase looking at the comment, you say the so called support staff know nothing, then you ask if they are from India?, meaning that you may think the people in India are useless, or know nothing? - Without explanation to this comment this was the conclusion I drew...
????: NamePros.com http://www.namepros.com/showthread.php?t=111134

Also I did not call you a racist, I never put that allegation on any one, instead i said the comment was discriminatory to a race. In this case India You may be uneducated on a subject like this that is why I pointed out this comment so that in future you may refrain from using it as you see the reaction it has caused, I do not believe you a racist just an uninformed person venting there anger some where...

07-30-2005, 01:24 AM	THREAD STARTER #1 (permalink)
tony12 New Member Join Date: Jul 2005 Posts: 3	Bad experience, now problems solved (see reply down there) I had a TERRIBLE experience with this company. I bought two domains from them and paid them using my card. They sent me confirmation letters that i paid both domains and that these domains are registered to my name. After a day my account on their site registerfly.com was suspended. I was outraged because my business is suffering because of that. I sent them 9 letters and got NO REPLY from them. I sent some letters to their support and risk group and still got nothing. In fact I was robbed. I am from Europe and i even called them on the phone. Nobody answered me for a few minutes and i paid this "conversation" few bucks. I had to listen their commercials on the phone like "this call is very important to us". CAN ANYONE GIVE ME ADVICE WHAT TO DO. I know this money they robbed me is not very big but I would like to sue them. Can I withdraw my payment to them with my credit card company? I am outraged with them!!!! OUTRAGED!!!!!!!!!!!! Last edited by tony12; 08-01-2005 at 01:30 PM.

07-30-2005, 01:55 AM	#3 (permalink)
JMJ Senior Member Join Date: Mar 2003 Location: Nashville Posts: 1,888	Let's evaluate here. New user, crying about a registry stealing their money. I guess I should add registerfly has "given" me domains for their mistakes. So needless to say, I'm skeptical. Mabey a credit card you weren't suppose to be using? Or is $20 really going to bring you to financial ruins?? If so mabey you shouldn't have bought those names and put some food on the table? __________________ DN Sites Last edited by JMJ; 07-30-2005 at 02:04 AM.

07-30-2005, 03:08 AM	#5 (permalink)
hanz onArcade.com Join Date: Jul 2004 Location: Estonia Posts: 1,224	Well, I guess you geve them wrong information or something like that. RegisterFly is big company, so they do not need to steal your $20 __________________ so.ee - really short URLs onArcade arcade script

07-30-2005, 03:20 AM	#7 (permalink)
majinbuu1023 Senior Member Join Date: Jan 2005 Location: New Zealand Posts: 3,746	PM the guy on namepros, I think his username is regfly .. he will probably be able to fix it up.. hope that helps.. I hate that feeling.. it sucks Thanks Dylan __________________ WowHumor.net - Funny World of Warcraft Pictures

07-30-2005, 06:53 AM	#8 (permalink)
regfly NamePros Member Join Date: Feb 2004 Posts: 45	tony12 It sounds like your company was restricted by our risk dept. This can happen if something appears suspicious on your order. There is an enormous amount of credit card related fraud so we review each order that comes in very carefully. We have a dedicated risk management dept that could assist you. If you PM me your user information I can look into this for you. As for allegations of robbing this is certainly not true, we have built a substantial business of over 700,000 customers nearly 1.2 million names under management not by robbing clients. Please provide the information and I will have someone look into it. Paul __________________ Paul V RegisterFly.com Customer Service

	LeadRefs	Forum Sponsorship
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07-30-2005, 01:37 AM	#2 (permalink)
3GN Media NamePros Regular Join Date: Jan 2005 Posts: 439	Wow, sorry to hear that =\

07-30-2005, 07:46 AM	#9 (permalink)
dweeb NamePros Regular Join Date: May 2005 Posts: 405	So i guess paul can help u. there must be some logical reason for your suspension.

07-30-2005, 08:48 AM	#11 (permalink)
regfly NamePros Member Join Date: Feb 2004 Posts: 45	Zeeble I have PM'd you for more information so I can validate your support ticket claim. A 10 minute hold time can occur during peak call times although in most cases it is much quicker. __________________ Paul V RegisterFly.com Customer Service

07-30-2005, 10:07 AM	#12 (permalink)
deet Senior Member Join Date: Mar 2005 Posts: 2,925	sorry to here about your experience

07-30-2005, 07:09 PM	#13 (permalink)
tolkein NamePros Regular Join Date: Jul 2005 Posts: 993	Sorry to hear that, I've been a loyal RF customer an 65 domains with them - never had any problems before. __________________ Top 10 SEO Tips For Wordpress Blogs

07-30-2005, 07:32 PM	#14 (permalink)
edits Account Suspended Join Date: Jun 2005 Posts: 73	only problems i ever had was a ridiculously slow server some 2 years ago which made it a hassle to sell and transfer names...but im sure they must've fixed that by now.

08-01-2005, 01:27 PM	THREAD STARTER #15 (permalink)
tony12 New Member Join Date: Jul 2005 Posts: 3	Regfly problems solved As of yesterday regfly support opened my account. Thanks God. After lot of e-mailing. If the Regfly guy helped I want to thank him. The problem was that I was shocked when I saw that the account was suspended. Somebody mentioned that maybe the suspension was due to credit card check out, but it is not possible because of three reasons: 1. on the same day I bought some domains at some other company and everything went on smoothly, i got my domains the same day without "account suspended message", i paid everything with the same credit card ????: NamePros.com http://www.namepros.com/showthread.php?t=111134 2. I immediatelly tried to contact support but got no answer, even called them on phone from Europe, no reply 3. I was not told where is the problem I wrote this just to clarify everything My intention was not to say "this firm is not good go to the other one", NO! My intention was to solve a problem and share my experience with others. That is the aim of this forum, I suppose. And I am staying with regfly, I am not moving my domains cause I consider this was theirs unintentional error. Hope they won't prove it otherwise.

08-01-2005, 01:32 PM	#16 (permalink)
TWM Web Marketing Specialist Join Date: Oct 2003 Location: Texas, USA Posts: 1,335	Would probably help if you use a credit card with your name on it, not your mom or dads. Just a word of advice . __________________ TargetedWebMarketing.com : Web Marketing Plans - Search Engine Optimization - Online Promotion coraltanks.com l Corporate Quarters

08-01-2005, 05:53 PM	#17 (permalink)
tolkein NamePros Regular Join Date: Jul 2005 Posts: 993	Good for you. RF's a great registrar with lots of free, useful tools and doesn't try to sell stuff to you at every step like GD. __________________ Top 10 SEO Tips For Wordpress Blogs

09-16-2005, 07:01 PM	#18 (permalink)
martialtiger NamePros Regular Join Date: Sep 2005 Location: Southern California Posts: 371	I have just had probably the worst customer service experience with any company small or large. I've been hung up on twice by Carl at registerfly who claims to be the only person working there on Friday, Saturday and Sunday. How can company as large as Registerfly have 1 person handling all customer service issues. Not one of my questions was answer and his lacsidaisy approach was really infuriating. I cannot believe that a company would allow this type of handling with their customers. I wish I would have researched them before even registering a domain let alone 5 last night which started this whole problem. For some reason my account was suspended. Do they have a clue what's going on over there? ????: NamePros.com http://www.namepros.com/showthread.php?t=111134 http://www.trenton.bbb.org/nis/newse...21000010002016 Wish I saw this ahead of time. I am seriously at awe that they would allow this to be their "Customer Service" department. There was absolutely no service provided and the guy was utterly rude. I've sent an email about my account and never heard back. Now I'm worried that the 5 domains and my account will be deleted because I can't get a hold of anyone in their risk department. I will definitely stay away from them in the future. So should you! I PM'ed Regfly based on the other threads I saw and hope that he'll come through. If not I'll have to move on to another registrar. Sad really since this was my first time experience with them and their customer disservice. __________________ EmailSyndicate :kickass: Last edited by martialtiger; 09-16-2005 at 07:14 PM.

09-16-2005, 07:14 PM	#19 (permalink)
regfly NamePros Member Join Date: Feb 2004 Posts: 45	I have sent you a PM to assist you further. We employ well over 100 people in customer service worldwide, however risk management related issues which this seems to be is handled during normal business hours(m-f, 9-5 EST) which our customer service agents did advise. There is a fair amount of fraudulent purchase attempts we see daily so we are very dilegent in verifying all orders. Please reply to my PM __________________ Paul V RegisterFly.com Customer Service

09-16-2005, 07:21 PM	#20 (permalink)
martialtiger NamePros Regular Join Date: Sep 2005 Location: Southern California Posts: 371	Paul, you seem like a much more qualified guy than Carl. I understand now that the dept is closed but nothing in my original email said that I would need to call before I left work to go home. I checked the site for the number and saw that it was 24/7 so I assumed I'd be able to get this fixed as soon as I got home. Anyway, I'm not going to make any more comments about Registerfly.com until my problem is resolved and I feel a little better that you are stepping up to the plate for the company. Thanks man! Okay. Paul is seriously the man there! They cannot afford to lose someone like you. You can help keep their image tolerable for those who have to first experience a Carl. Thanks again and I wish you well. I will apologize about my hasty review of the company (as it is not something I normally would do but given the interaction I had with Carl I needed to). I'm hoping I can continue to keep a relationship with Registerfly.com. __________________ EmailSyndicate :kickass:

09-16-2005, 08:41 PM	#21 (permalink)
worldstar Senior Member Join Date: Jun 2005 Posts: 3,434	I have once sent them an email asking about domain parking question, no reply! __________________ txh.org e-gu.com juzhe.com hotlearning.com

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Bad experience, now problems solved (see reply down there)

Regfly problems solved