DomainSite Technical Support

Veolus · 07-03-2005, 11:50 PM

Hello,

I have recently sent an email to DomainSite's technical support because i am having troubles registering my custom nameservers for one of my domains. I keep getting an error that it couldn't register my custom nameservers.

Do you know how long DomainSite usually takes to respond to their e-mails?

Thanks in advance

JoshHendo · 07-04-2005, 12:07 AM

Are you hosting it yourself or useing a different host. This has happened to me before because my host was getting new servers and their old ns1.example.com . etc didn't work. Check with your host as well if you arn't hosting it yourself.

Veolus · 07-04-2005, 03:36 AM

Thanks for the help but i'm not editing my domains nameservers, i'm registering nameservers for my domain. For example:

ns1.mydomain.com
ns2.mydomain.com

harpo · 07-04-2005, 03:49 AM

they get right back to you , plus they always answer the phone though the hours are
mon to friday 8 to 5pm

Veolus · 07-04-2005, 04:10 AM

Cool!

I hope they can reply soon

Thanks for your help!

snareklutz · 07-04-2005, 04:14 AM

DomainSite Technical support get back to you within a few hours, as long as it's on a working day....

Genialnames · 07-04-2005, 03:43 PM

My personal experience is different and lately has been absolutely negative.

Imagine what if you are having a problem say on T. after 6pm... if you are lucky you get an answer next 4 - 5 days later...in some case it could be too late if the issue is related with a domain purchase (you can loose it) or a transfer or a sale (You could loose your reputation) .
The support is a strategical priority in this field, it is not often needed but must be there when needed, for pros at least.
For hobbist or sunday traders, it could be ok. IMHO

07-03-2005, 11:50 PM	THREAD STARTER #1 (permalink)
Veolus Account Closed Join Date: Dec 2004 Location: Australia Posts: 4,308	DomainSite Technical Support Hello, I have recently sent an email to DomainSite's technical support because i am having troubles registering my custom nameservers for one of my domains. I keep getting an error that it couldn't register my custom nameservers. Do you know how long DomainSite usually takes to respond to their e-mails? Thanks in advance

07-04-2005, 12:07 AM	#2 (permalink)
JoshHendo Senior Member Join Date: Apr 2005 Location: Australia Posts: 1,091	Are you hosting it yourself or useing a different host. This has happened to me before because my host was getting new servers and their old ns1.example.com . etc didn't work. Check with your host as well if you arn't hosting it yourself. __________________ :bingo: :kickass: :lala: :notme: :great: :gn:

07-04-2005, 04:14 AM	#6 (permalink)
snareklutz Join Date: Dec 2004 Posts: 1,057	DomainSite Technical support get back to you within a few hours, as long as it's on a working day.... __________________ For sale: forexstochastics.com

07-04-2005, 03:43 PM	#7 (permalink)
Genialnames NamePros Regular Join Date: Jun 2005 Location: Italy Posts: 794	My personal experience is different and lately has been absolutely negative. Imagine what if you are having a problem say on T. after 6pm... if you are lucky you get an answer next 4 - 5 days later...in some case it could be too late if the issue is related with a domain purchase (you can loose it) or a transfer or a sale (You could loose your reputation) . The support is a strategical priority in this field, it is not often needed but must be there when needed, for pros at least. For hobbist or sunday traders, it could be ok. IMHO __________________ www.genialnames.com Mostly developable Domain Names...because the name says it all! Olympionic.com it's mine, it could be your!

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07-04-2005, 03:36 AM	THREAD STARTER #3 (permalink)
Veolus Account Closed Join Date: Dec 2004 Location: Australia Posts: 4,308	Thanks for the help but i'm not editing my domains nameservers, i'm registering nameservers for my domain. For example: ns1.mydomain.com ns2.mydomain.com

07-04-2005, 03:49 AM	#4 (permalink)
harpo Senior Member Join Date: Feb 2004 Location: The Source Posts: 1,046	they get right back to you , plus they always answer the phone though the hours are mon to friday 8 to 5pm

07-04-2005, 04:10 AM	THREAD STARTER #5 (permalink)
Veolus Account Closed Join Date: Dec 2004 Location: Australia Posts: 4,308	Cool! I hope they can reply soon Thanks for your help!

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