The company I work for received a chargeback notice a day or two ago. I sent in a copy of the receipt already to prove the customer did truly sign the receipt.
We always I.D. and we hold a strong standard to this because a few years ago it was a major problem in the area. Tons of companies were loosing money because numerous customers were doing charge backs. We started requiring an I.D. with an card purchase.
I've never had to write a reply on a chargeback. I'd like to know a way to go about writing it properly and not sounding like I don't know anything about them.
My boss and I are sure we won't keep the money but we're going to make a small attempt to combat this matter.
You don't need to mention the committed fraud as it's pretty obvious and mentioning your business name, location and your products/services assures the customer as you being legit.
Well I didn't win they said a signed receipt isn't proof enough. Or even that fact that it's policy to check id. In other words they don't want to loose a customer, so they win no matter what. What a waste of time and faxing.
Reply to Chargeback. HELP 
